Customer Reviews for Safe Mini Storage #2
(Concessionnaire U-Haul dans le voisinage)

529 évaluations

7606 Madison Blvd   Madison, AL 35758

(256) 850-4383

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam : 8h30 am à 4h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(256) 850-4383

7606 Madison Blvd
Madison, AL 35758

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam : 8h30 am à 4h pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Maintenance the trucks more regularly with higher mileage; not just regular minimum oil change maintenance. The truck I drove has some serious transmission issues that will soon become transmission failure issues. I've driven Uhaul trucks in worse condition & better condition. I was surprised no engine or transmission dashboard lights were on; but I wouldn't be surprised if the lights were tampered with to stay off either though.

ZACHARY K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JONATHAN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alan M. 
Évaluation :
5

Great staff support! Got me hooked up quickly and on my way in no time.

David P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Troy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RON C. 
Évaluation :
5

It would be nice to have an after hours drop off, but we were able to drop off on Mon morning.

Mundy M. 
Évaluation :
1

The air conditioner blew hot air the entire trip it was the most uncomfortable ride I've experienced in a lonnnnnng time. !!!!!

JONATHAN H. 
Évaluation :
5

Great experience! I rented a trailer and pick-up was super easy. The staff was well-prepared and the equipment was in great working order. No complaints$

Linda N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve B. 
Évaluation :
5

They made the process easy.

Sheila P. 
Évaluation :
5

Jason and Susanne (the lady who checked me out) were excellent. If I could give them 5 stars or more I would. I rented 20' for 3days on a Monday and Jason did an excellent job during check in. Suppose to have taken one way but plans changed and Susanne helped take care of the change at check out. Thanks for the premium customer service.

SHARON L. 
Évaluation :
3

Had to upgrade to bigger truck which was more difficult to get into because they didn't have the one available i reserved

MARY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WYKERIA P. 
Évaluation :
5

Mellissa, is very professional in her work.. She is a major asset to this company.. She needs to be recognized amongst her peers for outstanding services.. Thank you Melissa .. I truly appreciate your assistance...

Gloria D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyler E. 
Évaluation :
5

Great customer service help me out exactly they should have.

JOSEPH Z. 
Évaluation :
5

The office smelled really nice, and the woman who helped me was kind.

LEAH G. 
Évaluation :
5

Nothing, excellent customer service!! Very helpful and understanding. Make Hwy 20/Madison Blvd. your choice when getting a uhaul

PATRICK K. 
Évaluation :
5

It was an absolute enjoyable rental. Melissa went out if her way to explain everything including after hours turn in. The location was perfect and I'm already recommenfing this location to others around the Huntsville/Madison area. Wouldn't think of using anyone else to rent moving trucks from. Merci encore.

DARREN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George S. 
Évaluation :
5

Painless pick up and drop off. Helpful staff.

William W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL B. 
Évaluation :
5

Great people to work with!

LARRY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maribel R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard B. 
Évaluation :
5

Easy to find and the lady at the counter was very professional and friendly

LESLIE M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Colleen H. 
Évaluation :
5

My experience was excellent, better than I was expecting. Melissa was very helpful in getting me set up for what I needed.

Malissa M. 
Évaluation :
1

I was told when I rented my truck, I would have a “preferred drop-off location” sent to me in a text. I told them that I would be dropping it off at a location close to my home I was moving into later that day. They said to call that specific location prior to dropping it off to make sure that they weren't full and could accept the truck. I said okay. I was sent a text with a location that was 20 minutes away from my house (not the one I was planning on dropping off to which was roughly 5 minutes away). I called the man that rented it to me, I called the location I was planning on dropping it off to, and the man that called my phone at work and left a rude voicemail saying I would be charged twice INCLUDING reservation guarantees for two other renters because my truck I rented was not dropped off at their “REQUIRED” location. It said in my contract to drop off the truck at the location stated in the contract. It also said if dropping off at a location different than the one listed in the contract (there wasn't one) to call the drop-off number. I did so. There was not one listed BECAUSE I told them I would be dropping it off at a location closer to my home. It is not my fault that your company is incompetent and your communication skills are sub par at best. I will never, EVER be using this company again. And I will never refer you to anyone. Extremely displeased. Do better.

Sophia L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony B. 
Évaluation :
5

I was pleased with the service and the advice on how I could best benefit from my rental. Also, I left my phone in the cargo van and had no issue with getting it back.

BEVERLY O. 
Évaluation :
5

Both of the U-Haul representatives were extremely courteous, accommodating, and professional. Excellent customer service!

STEPHEN H. 
Évaluation :
5

Very satisfied renting experience. No recommendations for improvement.

DENNIS V. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kimberly G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEANGELA H. 
Évaluation :
5

Very friendly employees and a very simple rental experience. Thank you and I'll be back.

Jeffery M. 
Évaluation :
5

The workers could be a little more friendly.

Courtney W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lowell F. 
Évaluation :
5

This was my first time here and it was an OUTSTANDING experience. Josh was so nice, professional, and helpful. He went above and beyond to accommodate me. I felt very valued and I appreciate that. I will only go to this Uhaul and will also recommend.

Chris D. 
Évaluation :
5

Great customer service!

James W. 
Évaluation :
5

S.O.

Shannon B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KIMBERLY G. 
Évaluation :
5

Very professional and helpful staff.

MICHAEL G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alec F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randall M. 
Évaluation :
1

I returned my equipment in the allotted time period at the location provided to me. I just received an email stating the truck was returned to Madison, AL on today and have already been charged again. I paid 1 299,24 when I picked up the equipment. Today I was charged 832.

BARRY K. 
Évaluation :
5

See previous comments.

Peter M. 
Évaluation :
4

The AC system went completely out to include loss of any air movement in the cab. Entire trip was in extreme July heat on a Sunday thus unable to obtain a replacement and was not going to wait 1,5 hours for a service truck on the side of the road.

Ronald G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

tiffany H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas L. 
Évaluation :
5

Dropped off and walked away. Very simple

Samuel D. 
Évaluation :
5

Everything was very good except for when I was finished at 4:00 in the morning and I was turning the truck in. I was ready to go to my new home because I was beat down from everything that I had moved. And before I could leave the parking lot I had to take pictures of the cab, take pictures of the back of the truck. I understand why it needed to be done but that was the last thing I felt like doing at 4:00 in the morning. Also, I feel like 0,79 $ a mile is a little steep but luckily I was only moving 11 mi away and had to make two trips.

Terry B. 
Évaluation :
4

Great customer service. Josh was great.

Cassandra H. 
Évaluation :
5

We came to this location because another u haul dealer in town gave us horrible customer service so we cancelled. We decided to give uhaul one more chance and the agents at Safe Mini Storage were excellent.

Robert P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aubrey G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela S. 
Évaluation :
3

I have rented many uhauls in my life and overall had good experiences. This move was a little difficult due to no ramp on the 10 foot truck and the appliance dolly we got was broken and really couldn't use due to no ramp. I didn't realize that there was no ramp until I went outside with employee to look over the truck. I did ask her if she had a larger truck that had a ramp and offered to pay the difference. There were 3 other larger trucks on the property but I do understand that they were already taken. I was upset that I had to drive 25 miles one way to pick up the truck, most of my money was spent on the 50 $for miles. We are building a house and moving in with family until it's completed, we are storing everything in our current house and will need to rent another 2-3 trucks. I am unsure if we will rent from uhaul again as there are three uhaul truck providers within 5 miles of my home.

Celetta C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lourdes V. 
Évaluation :
5

The van was dirty on both the outside and inside. The equipment worked and operated as it should.

Jack S. 
Évaluation :
1

Person on duty had absolutely no idea we were returning a trailer that U-Haul had asked us to return along with our truck. The place where we picked up the trailer didn't know we were picking it up and the place where we dropped it didn't know we were dropping it. I completely blame U-Haul for not managing and training its contracted people and employees correctly. I will never use U-Haul again.

Kevin P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ethan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim C. 
Évaluation :
5

The lady was very helpful and knew the equipment well

Bruce E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brady P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lynn B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shannon S. 
Évaluation :
3

No one was on site and so it's difficult to rate customer service.

LESLIE B. 
Évaluation :
4

I tried for 10 minutes to Share my Location (in the rain...ugh), but couldn't share it even after making sure location service was on and even after tapping “Share My Location,” within the app on my phone. The truck I rented was on site before the return time, but my phone did not let me share. As a result, I had to pay a 20 $convenience fee. CHECK YOUR PHONE before you leave the site to make sure you're able to share when returning after hours.

Nanette C. 
Évaluation :
5

Great Service

PAUL G. 
Évaluation :
5

The lady who helped was very nice.

Amelia T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael P. 
Évaluation :
5

Outstanding service

Mark G. 
Évaluation :
3

Website pickup needs lots of work. Malevolent to deaf ears about estimated millage.

David P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamie K. 
Évaluation :
3

Please work on the “Shared Location” functionality of the online Return feature. It took me 28 minutes and numerous attempts of trying to use the online Return feature which resulted in a failure to connect. Two different devices were used to ensure that the problem was not caused by faulty equipment on my part. Furthermore, several attempts were made to contact the Service Department via phone to get the issue resolved, but after several minutes of waiting the phone calls were disconnected. If not for this issue, I would have scored the company an Excellent rating.

JOHN C. 
Évaluation :
5

Pleasant and easy process.

ROY A. 
Évaluation :
5

Customer service was awesome! The lady walked me through the process and took time to answer my questions. After realizing a feature I wanted wasn't on the truck I reserved she went back and adjusted to put me in a larger truck and didn't even act irritated by the extra time it took. What I didn't like was the process to return the truck after hours! Please consider providing free guest WIFI for those who don't have unlimited data on their phones. The after-hours return process is lengthy and can be frustrating after an already exhausting day of moving.

ELIZABETH T. 
Évaluation :
5

Melissa did a fantastic and professional job with this rental!

Del B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah D. 
Évaluation :
1

I was charged for two rental periods but I picked up the trailer and dropped it off in the same day and had the trailer for less than 8 hours. Not only did they double charge me the rental rate, they also double charged me on the insurance.

Riley V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carissa S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Philip T. 
Évaluation :
5

Have no complaints. The gentleman I spoke with was very knowledgeable and helpful. Excellent service à la clientèle.

Joseph B. 
Évaluation :
5

The 24/7 online checkin was way too confusing- if it had not been for a Uhaul employee seeing me in the parking lot- I would not have been able to check out the truck.

Leah W. 
Évaluation :
5

U-Haul App was inoperable. Wouldn't find my reservation, finally associated my order to, but then wouldn't let me check in. The location I used, Safe Mini Storage #2 was terrific.

Nancy P. 
Évaluation :
4

After hour pick up is a great service, just a little confusing and timely.

Dennis D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mia J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shawn S. 
Non reviews have been submitted for this location.

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