Customer Reviews for Safe Ship
(U-Haul Neighborhood Dealer)

125 évaluations

4770 Eastern Valley Rd   Mc Calla, AL 35111

(205) 417-4893

Heures d’ouverture

  • Mon-Fri: 10 am–5 pm
  • Sat-Sun: Closed

Services dans cet établissement :

Pour nous contacter

(205) 417-4893

4770 Eastern Valley Rd
Mc Calla, AL 35111

Services dans cet établissement :

Heures d’ouverture

  • Mon-Fri: 10 am–5 pm
  • Sat-Sun: Closed
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

william h 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ray H 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Anyece B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALAN E 
Évaluation :
3

The truck was empty when I got it, and takes too long if you use a card, took 100 dollar deposit still waiting on return

antonio s 
Évaluation :
1

Lock box was extremely difficult to open, check engine light was on in truck and fuel was almost empty at pickup, additional rented equipment was not included as requested.

Jack F 
Évaluation :
5

Worker was very friendly and helpful. Definitely would go back to this location if o need a uhaul.

Sara J 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Rosa T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark C 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dale K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHERMAN W 
Évaluation :
5

This guy's were awesome. After I was suppose to pick up truck at a different location that was no longer a store. This guys jumped on the ball and helped out.thank you to this guys at this location

David S 
Évaluation :
3

paid for dolly, but there was none in the truck. The service and person at the rental location was great. I think this was just overlooked.

James M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kayanna J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Areatha S 
Évaluation :
3

Would NOT recommend uhaul to anyone for anything.

Stephanie H 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robin C 
Évaluation :
5

Everything was great

Marcia G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martin S 
Évaluation :
5

I put a half a tank a gas in the truck, I put over what was needed and just wish that could have been refunded back to me. I miss understood what the guy was saying to me but he kinda looked at me like o well. Other than that it was perfect.

Jeffrey W 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SANDI J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcel W 
Évaluation :
1

My entire experience for picking up this Uhaul truck was the wrost experience and inconvenience I have had while trying to move. This location was the 2nd attempt at getting a Uhaul after I had to cancel and reserve a new reservation because at the first location did not have a lock box to get the key or anyone present at any of the buildings adjacent for what was supposed to be a mobile pick up (which I was never informed of prior to changing my original reservation due to travel issues the first time). This 2nd location and attempt to get a truck had my mother and I drive another 20 minutes further away from our house to load up the Uhaul. While heading to the 2nd location, we were told the guy at the store for the in-person transaction and pick up of the truck would be back at 5. As we got there a little earlier than 5, we waited from 4:45 until 5:35 on a Friday afternoon until he arrived where we were finally able to get a truck. Matt, the employee of the store, was very nice and helpful once he arrived. Understand that life and things happen, but this was a 2 hour delay for me moving from AL to TX. The mobile app and online website gave me an error message each time I tried to do the mobile pick up at the first location. I will not be using UHAUL as my first choice for moving assistance in the future and I will let it be known to others that ask be aware of this possibly happening. Please do better in the future to avoid customer service issues and inconveniences for people using your products to move across states or whatever business it may be. This was completely inconveniencing for both my mom and myself as we both took off work this Friday afternoon to start loading up the truck and begin our move and travel back to TX.

Neil G 
Évaluation :
2

Got charged for gas that I replaced and also once again U-Haul told me they had an appliance dolly but when I arrived there was not one.

Jay H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ronnnie G 
Évaluation :
5

Very pleasant, helpful and easy to work with!

Kay H 
Évaluation :
5

The representative that helped in at the location was very professional.

LARA D 
Évaluation :
5

Very pleasant atmosphere and enjoy doing business there. Always help me with rental services.

Patricia W 
Évaluation :
5

Will was very helpful and a pleasure to deal with. We had a moving emergency and he made everything easy. Very conscentious, thorough, and has a great attitude!

Tammy S 
Évaluation :
5

5 Star Service

joseph l 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jena F 
Évaluation :
5

The u-haul company should lower the in town rate ! This location was amazing the man helped out so much and he has such a great positive attitude!

Summer B 
Évaluation :
5

Mr. Willie Walker And Mr. Matthew Walker Are Very Professional And Courteous. Great Location That Is Well Organized.

JOSEPH C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH B 
Évaluation :
5

Great service from the guys at Safe Ship. Terrible customer service from the second lady I spoke to over the phone when I amended my reservation.

Travante J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paula H 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Samuel H 
Évaluation :
5

People work there were so nice and professional. Made my experience easy and enjoyable.

Iris J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALFONZO c 
Évaluation :
1

I was guaranteed the 26ft box and got put with a 20. Called and asked for a trailer and they scheduled it in Bessemer, got there and couldn't get it due to the person scheduling it in Pelham. Called back and they told me there was nothing they could do. I got the unit with 3/4 tank of gas and I put 3/4 back in it and it still charged me an extra $18 for fuel! I'll never use uhaul again! I tried getting customer service on the phone… kept getting transferred around. Terrible customer service!

JESSICA J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHERITA G 
Évaluation :
5

Wonderful staff. Very helpful, friendly and courteous. I felt like I was a regular and it was my first time at this location.

Kelly G 
Évaluation :
5

Staff were courteous and very helpful. Great customer service!

AVIS M 
Évaluation :
4

Service was exceptional. The young man running the location has amazing customer service.

MERCEDES C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT C 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dwayne H 
Évaluation :
5

The staff was great, very helpful, I will be doing business here again!

David M 
Évaluation :
5

The only thing the radio wouldn’t come on

LAVONIA W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID H 
Évaluation :
5

Customer service was outstanding!

William H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia W 
Évaluation :
3

At the last minute I was informed that there was not an appliance dolly available when it was confirmed via phone with a UHaul scheduler that 1 was reserved with the truck rental. The truck was horrible front end out of alignment, excessive vibration, interior was stinky and filthy, truck transmission shifted rough, cargo area nasty. Prayerfully God kept me covered. I will never rent another truck from U HAUL AGAIN!!

Joyce S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAKITRA H 
Évaluation :
5

Excellent customer service, very nice and helpful young man.

JACK C 
Évaluation :
3

When I turned the in I put $40 worth of fuel and still got charged

Damion S 
Évaluation :
3

Make sure that the systems communicate with one another. I had already booked the uhaul and given my credit card information the day before I picked it up. I had to do it all over again when I got there.

JANIECE E 
Évaluation :
5

Great experience. Friendly and very helpful.

Louie W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James A 
Évaluation :
5

Nothing. I had the ultimate professional & courteous experience throughout my Uhaul Services. The young man was completely thorough & friendly.

CARLA C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KARL B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL A 
Évaluation :
4

Not have your rates so high

Jean H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JERALD M 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GABRIEL D 
Évaluation :
5

No comments

Diove P 
Évaluation :
4

Le client n'a pas laissé de commentaire.

REGINIA D 
Évaluation :
5

I so dislike I can't remember the gentleman's name who assisted me because he was AWESOME! He is caring, polite, great personality and excels in customer service. Great job Uhaul on hiring him, he needs a raise! All I can remember is that he has dreads.

Janika J 
Évaluation :
5

Matthew was awesome!! He is very customer orient. U need short hold time if u need to speak with someone in customer service

TARA H 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Letoria B 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RAYMOND M 
Évaluation :
4

If the option is given to turn in a truck anywhere is given... I should not be getting a text telling me where to take the truck. Uhaul did this and made it difficult to get truck turned in without several phone calls.

MICHELLE R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MONYA B 
Évaluation :
3

Was not happy, with several different prices, location and size of truck changed, took a long time to get truck and close paperwork. In

DEBRA B 
Évaluation :
5

No the service was quick and easy

ANNETTE M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terrance J 
Évaluation :
4

Make sure that the tickets are closed out the following day not 3 days after the equipment is returned.

WILLIE H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hantson C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harold M 
Évaluation :
5

This Uhaul office was awesome! The guy was very kind and helpful. It was a really simple and quick process. I would definitely recommend this place to others.

LaDonna B 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brandon R 
Évaluation :
5

Great service and the a/c in the truck was AMAZING !!!

Shannon C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALFONZA C 
Évaluation :
5

The truck needs a front end alignment. It didnt habdle all thelat well. But over all service was great.

Jerry H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hubert E 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Latoya N 
Évaluation :
1

I never paid that much in my life to rent a truck for maybe 50 miles. Never again

Mance T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zedrick M 
Évaluation :
1

This Store was filthy and the woman working the counter on 3/22/20 at 1pm was too lazy to walk outside because it was raining and she had her children at work to check me out when I returned. Instead she charged me a cleaning fee when there was absolutely nothing left in the vehicle. She was not ethical or honest and I will never go back to this dirty store.

Jason S 
Évaluation :
1

This is nothing against the location itself, but against UHaul. My pick up location changed 4 times over night because they couldn't get a 26' truck when I made the reservation 2 weeks prior, I had to settle for downgrading to a 20' truck and squeezing what I could into a friends pickup. On top of that their was no equipment available when I requested 2 dollies. There was only 35 furniture pads when I requested 4 dozen. This entire UHaul moving experience has been the worst I have ever had and I will never recommend UHaul to any of my friends or family.

Zach F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dang H 
Évaluation :
5

Always nice friendly and helpful to me. Only place I will go for renting a truck. Thank you for quality service.

Kay P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samuel S 
Évaluation :
5

You can refund the $22 you charged my wrongly for fuel. I returned the truck with as much fuel as I picked it up with.

nellie a 
Évaluation :
5

Nothing at all.... Wonderful service and location.

Dedrick U 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAVONIA W 
Évaluation :
3

Le client n'a pas laissé de commentaire.

GINA E 
Non les évaluations ont été soumises pour cet établissement.

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