Customer Reviews for Safe Ship
(Concessionnaire U-Haul dans le voisinage)

91 évaluations

4770 Eastern Valley Rd   Mc Calla, AL 35111

(205) 417-4893

Heures d'ouverture de l'établissement

  • Lun - ven : 10h am à 5h pm
  • Sam - dim : fermé
Heures d'ouverture spéciales
  • 7/4/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(205) 417-4893

4770 Eastern Valley Rd
Mc Calla, AL 35111

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 10h am à 5h pm
  • Sam - dim : fermé
Heures d'ouverture spéciales
  • 7/4/2022: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH B. 
Évaluation :
5

Great service from the guys at Safe Ship. Terrible customer service from the second lady I spoke to over the phone when I amended my reservation.

Travante J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paula H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Samuel H. 
Évaluation :
5

People work there were so nice and professional. Made my experience easy and enjoyable.

Iris J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALFONZO C. 
Évaluation :
1

I was guaranteed the 26ft box and got put with a 20. Called and asked for a trailer and they scheduled it in Bessemer, got there and couldn't get it due to the person scheduling it in Pelham. Called back and they told me there was nothing they could do. I got the unit with 3/4 tank of gas and I put 3/4 back in it and it still charged me an extra $18 for fuel! I'll never use uhaul again! I tried getting customer service on the phone… kept getting transferred around. Terrible customer service!

JESSICA J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHERITA G. 
Évaluation :
5

Wonderful staff. Very helpful, friendly and courteous. I felt like I was a regular and it was my first time at this location.

Kelly G. 
Évaluation :
5

Staff were courteous and very helpful. Great customer service!

AVIS M. 
Évaluation :
4

Service was exceptional. The young man running the location has amazing customer service.

MERCEDES C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dwayne H. 
Évaluation :
5

The staff was great, very helpful, I will be doing business here again!

David M. 
Évaluation :
5

The only thing the radio wouldn't come on

LAVONIA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID H. 
Évaluation :
5

Customer service was outstanding!

William H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia W. 
Évaluation :
3

At the last minute I was informed that there was not an appliance dolly available when it was confirmed via phone with a UHaul scheduler that 1 was reserved with the truck rental. The truck was horrible front end out of alignment, excessive vibration, interior was stinky and filthy, truck transmission shifted rough, cargo area nasty. Prayerfully God kept me covered. I will never rent another truck from U HAUL AGAIN!!

Joyce S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAKITRA H. 
Évaluation :
5

Excellent customer service, very nice and helpful young man.

JACK C. 
Évaluation :
3

When I turned the in I put $40 worth of fuel and still got charged

Damion S. 
Évaluation :
3

Make sure that the systems communicate with one another. I had already booked the uhaul and given my credit card information the day before I picked it up. I had to do it all over again when I got there.

JANIECE E. 
Évaluation :
5

Great experience. Friendly and very helpful.

Louie W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James A. 
Évaluation :
5

Nothing. I had the ultimate professional & courteous experience throughout my Uhaul Services. The young man was completely thorough & friendly.

CARLA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KARL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL A. 
Évaluation :
4

Not have your rates so high

Jean H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JERALD M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GABRIEL D. 
Évaluation :
5

No comments

Diove P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

REGINIA D. 
Évaluation :
5

I so dislike I can't remember the gentleman's name who assisted me because he was AWESOME! He is caring, polite, great personality and excels in customer service. Great job Uhaul on hiring him, he needs a raise! All I can remember is that he has dreads.

Janika J. 
Évaluation :
5

Matthew was awesome!! He is very customer orient. U need short hold time if u need to speak with someone in customer service

TARA H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Letoria B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RAYMOND M. 
Évaluation :
4

If the option is given to turn in a truck anywhere is given... I should not be getting a text telling me where to take the truck. Uhaul did this and made it difficult to get truck turned in without several phone calls.

MICHELLE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MONYA B. 
Évaluation :
3

Was not happy, with several different prices, location and size of truck changed, took a long time to get truck and close paperwork. In

DEBRA B. 
Évaluation :
5

No the service was quick and easy

ANNETTE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terrance J. 
Évaluation :
4

Make sure that the tickets are closed out the following day not 3 days after the equipment is returned.

WILLIE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hantson C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harold M. 
Évaluation :
5

This Uhaul office was awesome! The guy was very kind and helpful. It was a really simple and quick process. I would definitely recommend this place to others.

LaDonna B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brandon R. 
Évaluation :
5

Great service and the a/c in the truck was AMAZING !!!

Shannon C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALFONZA C. 
Évaluation :
5

The truck needs a front end alignment. It didnt habdle all thelat well. But over all service was great.

Jerry H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hubert E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Latoya N. 
Évaluation :
1

I never paid that much in my life to rent a truck for maybe 50 miles. Never again

Mance T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zedrick M. 
Évaluation :
1

This Store was filthy and the woman working the counter on 3/22/20 at 1pm was too lazy to walk outside because it was raining and she had her children at work to check me out when I returned. Instead she charged me a cleaning fee when there was absolutely nothing left in the vehicle. She was not ethical or honest and I will never go back to this dirty store.

Jason S. 
Évaluation :
1

This is nothing against the location itself, but against UHaul. My pick up location changed 4 times over night because they couldn't get a 26' truck when I made the reservation 2 weeks prior, I had to settle for downgrading to a 20' truck and squeezing what I could into a friends pickup. On top of that their was no equipment available when I requested 2 dollies. There was only 35 furniture pads when I requested 4 dozen. This entire UHaul moving experience has been the worst I have ever had and I will never recommend UHaul to any of my friends or family.

Zach F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dang H. 
Évaluation :
5

Always nice friendly and helpful to me. Only place I will go for renting a truck. Thank you for quality service.

Kay P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samuel S. 
Évaluation :
5

You can refund the $22 you charged my wrongly for fuel. I returned the truck with as much fuel as I picked it up with.

nellie A. 
Évaluation :
5

Nothing at all.... Wonderful service and location.

Dedrick U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAVONIA W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

GINA E. 
Évaluation :
5

All services were great from the pickup to the return process. Both representatives took their time getting me situated and made this a very easy move for my daughter. These trucks have changed over the years very nice quality now.

Terry L. D. 
Évaluation :
5

Service was extremely nice . Will definitely return again . Thanks so much .

Kay P. 
Évaluation :
5

We booked via telephone through corporate (one way rental) and were told a truck would be available in a location in Bessemer, AL. When we got there, it was a very small used car lot (only 1 car for sale) and the woman was fairly new to U-Haul rentals and had to repeatedly call her U-Haul contact to walk her through various tasks. As it turned out, the truck they had was only for round trip/local rentals. After much waiting, U-Haul set us up with the McCalla, AL location, and they were wonderful. Very smooth transaction.

deanne F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lou H. 
Évaluation :
4

The U-Haul sign in the window is smaller than all the other signs. If it was the same size as others, it would be a lot easier to see.

Jeremy S. 
Évaluation :
5

One of the most pleasant experiences I've had at a u-haul location also the staff at the store was pleasantly nice and professional

Matthew W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rick S. 
Évaluation :
1

There were drugs in the truck when I picked it up and I rode home with my 18 year old little sister in it without knowing. When I found it in the morning I was told U-Haul doesn't clean the cabin and I can file a police report. I also got extra charges for things I shouldn't have been. Overall very unimpressed and dissatisfied with my experience and would like to be reached out to at any time. I expected more from such a main stream company.

Anabella P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deena T. 
Évaluation :
1

We were told we had been removed from system at time of pick up, had to be reentered to pick up vehicle. Did not have any gas in the vehicle and was told that was how it was delivered , that is how it should be taken back. We did only to be told we were given a credit of 34 dollars because it was on empty but we were NOT told that, so when we bring it back empty, we are now charged 34 dollars. AND TOLD THERE WAS A 100 DOLLAR FEE RO BE REIMBURSED WHICH WAS NOT SAID WHEN WE ORG SCHEDULED THE TRUCK. SO NOT COOL!! OVERALL EXPERIENCE HAS BEEN ONE HEADACHE AFTER ANOTHER!!

Earl P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Arquasha M. 
Évaluation :
5

Everything was great! Thank you

Jeffery M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tabitha K. 
Évaluation :
5

Keep it as fast and efficient.as it was thank you.

Jacqueline J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DALE A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Curtis C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Tracie S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiffany G. 
Évaluation :
5

I was originally suppose to pick up the rental truck in Ensley Alabama ,which was closer to where I needed to be. I did not get a email concerning the change. I had to call because I had questions. but I was given more mileage to make up for the distance. The person in McCalla also gave more mileage and I was given a new truck with only 1114 miles. He was very accommodating and answered all my questions etc

Bobbie M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Marilyn L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

susana S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Akena S. 
Non les évaluations ont été soumises pour cet établissement.

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