Customer Reviews for Safe Ship
(Concessionnaire U-Haul dans le voisinage)

239 évaluations

9257 Culebra Rd Ste 101   San Antonio, TX 78251

(210) 807-7747

Heures d'ouverture de l'établissement

  • Lun au jeu : 9h30 am à 7h pm
  • Ven : 9h30 am à 6h30 pm
  • Sam : 10h am à 3h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(210) 807-7747

9257 Culebra Rd Ste 101
San Antonio, TX 78251

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au jeu : 9h30 am à 7h pm
  • Ven : 9h30 am à 6h30 pm
  • Sam : 10h am à 3h pm
  • Dim : fermé

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
3

Was charged for $15 cleaning fee, truck was clean

Fadi Z. 
Évaluation :
2

Cab of the truck was dirty… food crumbs everywhere. I had no food or drink in the truck but yet I was charged a $7 cleaning fee. The mobile check in and return is terrible and timely. I would not recommend going that route no matter which location you choose.

Misty J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ida L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesus T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heriberto H. 
Évaluation :
5

Great customer service! Thank you

Darlenn W. 
Évaluation :
1

It's absurd that this is a return location. There is no room for multiple uhauls. Its a shopping strip and a drive thru restaurant. There is no where to safely park a ginormous uhaul. It's ridiculous.

Jessica F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

haider H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danny R. 
Évaluation :
3

Updating vehicles, because the one that I drove, drove a little bit rough.

Leticia D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zachariah W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alisha S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SANDRA H. 
Évaluation :
4

The truck was filthy on the outside. I had to scrub the inside and outside glass just so I could see out of it.

Christian M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry F. 
Évaluation :
1

Truck wasn't ready and refund hasn't been applied

Lee M. 
Évaluation :
1

No drop box. Can never get through to the shop. Tried to drop off vehicle and store was closed. Customers were waiting with no answers.

Quinton L. 
Évaluation :
4

I was extremely disappointed that uhaul has created a system so you can pick up a truck outside if their business hours that do any work. We had a two hour delay in our start because the website application would allow to to complete our pick up. And even the store employee was like "yea it never works" he did apologize for our delay. But honestly it put a damper on the while day.

Jacob G. 
Évaluation :
5

Truck was very loud and fighting to drive. But customer service was Amazing!

PATRICIA C. 
Évaluation :
1

Actually got over charged $200

MATTHEW S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Javier G. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Deante C. 
Évaluation :
1

My rental was never closed out. I drove 31 miles and was initially charged for 50 miles. I purchased fuel and returned the truck at 1/4 full which is the same level as when it was charged out. It's not about the money so much as doing things properly. I called the dealer to complain, but nothing has been done.

KENNETH B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDMUND G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Janet B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carla L K. 
Évaluation :
5

Excellent customer service

TERRY A. 
Évaluation :
3

My overall rental experience was a nightmare. I had to change locations 3 times because you did not have the truck size I needed (despite the website saying the site had it). When I got the truck the windshield wasn't clean, there were receipts and ketchup packets on the dash. The whole experience was terrible.

DEREK O. 
Évaluation :
2

The drop-off Location didn't have a box to drop off keys. Even though one should have been present.It was difficult to determine the next steps to take. Also, the Location leaves their "open" sign on which was misleading. But the employee who worked the 9am shift was really cute.

Dominique M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul L. 
Évaluation :
5

Art and son rule this market

GREGORY B. 
Évaluation :
5

Excellent customer service.

Kaleva C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

william C. 
Évaluation :
5

Great customer service!

Alfredo H. 
Évaluation :
1

When I booked the trip I gave my destination location. It was clear that I was going to have to drive from that location to the uhaul location where I would drop off the truck. My trip was capped at a set amount of miles, but it apparently did not account for me dropping off the truck. I didn't drive the truck anywhere else besides my destination and I got gas along the way as I returned. I was stupefied to find out after I got my bill that I was charged for going over my mileage limit. The number of miles was the exact distance from my destination to the uhaul center where I returned the truck. All this information was known before I even started my trip, but the return trip wasn't calculated into my mileage. So you charged me extra for returning the truck!?!?!?!? None of this was explained to me when I picked up the truck, and I had to find out later on the receipt.

TIMOTHY H. 
Évaluation :
4

Did not get my dolly I paid for.

Veronica A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROSA A. 
Évaluation :
5

Great service, very nice gentleman working. Was able to up grade due to the truck I reserved was late. Je les recommande fortement. 

ROBERT C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN S. 
Évaluation :
5

Nothing to improve. I am a fast on the go business owner. Every minute matters to me due to having contracts around USA. This Safe Ship location located in San Antonio, TX at Culebra and Tezel is by far above my expectations. I would move a newborn in this locations UHauls. The owner Art and his son Jake are by far the most professional people i have came across. To go somewhere else would mean you do not care for your personal belongings. You dont wanna go here, than why wake up to be responsible? Just press "snooze" again and call it a day. Make the right choice, and start your day as a winner. -Doc Perez

JACOB P. 
Évaluation :
2

What a rip off. I rented a truck to pick up a couch at a store, near my house, google maps calculated 30 mil round trip. When I returned the truck they didn't check it while I was there but later emailed me the receipt and although I put $10 in gas right before I returned it, still charged me more for gasoline, I feel they also overcharged me for mileage. They charged my card automatically. I called to tell them, the guy told me to call the manager, I did but never got a call back. I don't trust them

ingrid D. 
Évaluation :
5

Amazing customer service

Priscilla J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAMIEN P. 
Évaluation :
1

The drop box has clearly been tampered with, broken into before. It was left that way and not repaired. I had no choice but to leave the key in it. That certainly should be addressed right away! The personal was very friendly and courteous. The van itself was a bit dirty outside and in for my taste, but I left it as I got it.

Kornelia C. 
Évaluation :
3

The employee at the front office failed to correctly check-in the vehicle on 06/11. On 06/12, I received multiple emails informing me that the truck had not been checked in so I called the drop off location. The employee that answered the phone call informed me that he had checked in every vehicle that was dropped off the previous day and ours was not in their system. I ask him to double check the vehicle number which he finally does and lo and behold he had forgotten to check in the truck I had dropped off. He let me know that “he dropped the ball on this one”. I'm not one to complain but uhaul offered nothing but inconvenience and hassle.

Victor C. 
Évaluation :
4

I'm 6'4” I couldn't see the tachometer very well but otherwise excellent van a bit surprised she's gonna be sold next month.

Patrick G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kirk W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KENNETH F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jennifer M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis T. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

MOITIDJA G. 
Évaluation :
4

Usual u haul rental should be 24 hours. I rented at 11am and the text said to return at 7am. I feel I was shorted 4 hours. I had to rush to get it turned in and didn't have time to had it up which incurred extra cost. So I had it less time and had to pay more

DIANA C. 
Évaluation :
5

This location was nice to work with. We used them because the original pick up location on my contact was all locked up with no worker. We lost 2 hours in our work day because of it. I was unhappy with UHaul after driving 6 hours to pick up the truck. Terrible

KATHY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charlene C. 
Évaluation :
5

Very professional and friendly employees. I would use them again.

MARY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAHMOOD HASAN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TYLER D. 
Évaluation :
5

No issues. Very pleased with how easy it was to rent a van and return it. The gentleman working that day was very helpful.

AUDREY G. 
Évaluation :
5

The vehicle doesn't run well, I told agent upon return, also my receipt shows being charged 4 miles at ,89 cents but mileage charge was $5,34 which doesn't add up.

ROGER F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cristian G. 
Évaluation :
3

Sales clerk was very demeaning, judgmental, inappropriate, unprofessional, and upbraided customer. Embarrassed & humiliated customer. Older gentleman sales clerk. Sales clerk should receive formal disciplinary action. Any questions please feel free to contact me 210-463-3938, melissa teran.

BRANDEN G. 
Évaluation :
5

Good customer service

Tami R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda M. 
Évaluation :
5

Thank you for your convenient service.

Shaylene V. 
Évaluation :
3

I returned the vehicle on the same day Dec 19th around 11:30 to 11:45 pm at 9257 Culebra Rd, Ste 101, San Antonio, Tx 78251. I parked the vehicle at the back parking lot and dropped the key in the orange box. Person who handed over the key to me said they will check the camera to find the time when the vehicle was returned. So please check that and as I returned the vehicle on the same day rental charge should not be $89,85 Also no one told me that i should login to uhaul and check out. Request your help to waive that charge as I rented the vehicle only for 12hrs. Ref: 3007696

prapanch P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jennifer S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel P. 
Évaluation :
5

I called and I was n a rush the gentlemen who did help with my need did understand perfectly and did what he had to do to get me in a truck in no time. And it did help since I have been renting truck for my business for a long time now,thank you uhaul employee's they all after all do a graet job .

LIVIO S. 
Évaluation :
5

Excellent service. Prompt attention. Equipment was ready for pickup. I've never encountered any issues with this site!!!

Kevin T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rick K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIO SAMIN S. 
Évaluation :
3

The vehicle needs alignment and the passenger reflector mirror is damage. Needs to be readjusted/fixed for safety reasons. This could cause an accident.

Julio R. 
Évaluation :
1

I ordered a 10' truck and when I got there they told me they didn't have it. They told me they would upgrade me for free to a 15' truck. I signed papers stating the tank was full of gas but when I got in the truck it wasn't. Also the A/C was not working and when I told the gentleman; he said yeah give it a minute I just used it the other day it works. A/C never worked and it was 100 degrees outside. Went to use the ramp and it was jammed, and when I returned the truck I had no help. I was told to take the dolly out of the back and pick it up and put it in the truck, lock the door and throw the keys in the box.

Melissa D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ricardo J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joel S. 
Évaluation :
5

Liked On line drop off feature!

Dwight J. 
Évaluation :
4

Quick and professional service. As a first time customer at this site, I will definitely rent here again.

Paula K. 
Évaluation :
5

I was disappointed in U-haul for changing my reservation to a 15 foot van. However, this store was well organized and the person working in the store was very friendly, helpful, and professional.

LARRIE C. 
Évaluation :
5

The van wasn't clean at all

william S. 
Évaluation :
5

Thank for your service

MARIO SAMIN S. 
Évaluation :
4

Helpful and friendly.

john O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lydia C. 
Évaluation :
5

Very fast service. Thank-you.

JUAN DOMINGO G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Margot F. 
Évaluation :
2

5,5 gallons gas ?

Muhammet B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Caroline G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emily ann L. 
Évaluation :
5

The service was great.

CLUSTER B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEISHLA R. 
Évaluation :
5

Excellent customer service. Thank you!

STANLEY DEWAYNE O. 
Évaluation :
5

Customer service was stellar, the process of renting a truck was extremely smooth.

Robert W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gabriel L. 
Non les évaluations ont été soumises pour cet établissement.

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