Keep up the great work they will come!!
Tyrone McCants
Customer Reviews for Sam & Marys Woodworking
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Very easy location to find. Cordial people receiving drop off trailer. Fast completion of paperwork.
Raymond ParkerSimplistic pick-up and drop-off. Professional and courteous staff.
Michael MillsDrop off location was fine. When using the uhaul app to return equipment it kept crashing when trying to upload all the pictures and then eventually crashed after it got far enough to complete the check in and I couldn't go back to add the pictures
Jake FlickEasy instructions and easy to drive!
Katherine MillerNon eventful as the truck was dropped and the owner of the store was gracious and welcoming
Ernest WebbVery helpful in person! Don't do the online checkin it's not worth the headache! Once we went inside to talk to someone in person all of the problems went away! Merci!
Katherine BlackMy appt time was 5:30pm. Got a truck that had a broken wiper and the metal was scratching the windshield and of course it was raining. They originally told me to just take it to the Auto Part store and I told them no, I had intended to pick up and drive a U-Haul that was NOT broken. They seemed irritated with that response and told me to call road side assistance or just alluded to the fact to take a faulty broken U-Haul and figure it out. I had a fixed schedule and was intending to have a useable truck when I had made my appointment. Thankfully another truck came in and they told me to take it and proceeded to tell me that a new contract would be emailed. When I went out, I had told her there seemed to me unmarked scratches. The owner seemed annoyed that she had to go out to inspect the new truck. It was an absolute terrible and time consuming experience. I would not recommend!
kate doughertyThe man and woman who run this place are honestly wonderful people.
Louis RotundaVery helpful.
Jan YupcavageVery satisfied!
Kathleen BurkTrucks need to be better maintained before rented.
Mark RomainEverything went nice and smooth. Thank you!
RICH REDMANWindshield needs a good cleaning.
Mark FisherGood drop off
Brian SchrottFrom start to finish my service equipment. Everything was excellent. I would certainly recommend this local U-Haul agency to everyone.
Jeff ChouraMary was very attentive and friendly. Sam was helpful getting the trailer hooked up properly.
Ryan VettNOTHING....SAM AND MARY WERE VERY NICE....THE PAPERWORK AND HELPING ME GET THE TRAILER PUT ON MY PICK-UP WAS FLAWLESS....I WOULD RENT THERE AGAIN....THXS SAM AND MARY
David GrattonSam and Mary were awesome to work with. The cargo van was perfect: easy to pick up, easy to use, easy to return. We had a great experience overall!
Carla WildingI was in the parking lot for 1 hr. Because the van would not start. I blamed myself for the first 30 minutes and then waited for help for 30 min. The steering wheel was locked and the car would not start. I think I read the manual from cover to cover. Downside of not picking up the van earlier, but the street I was going to was under construction and the workman said they would not open the street until 5:00. All ended well.
Elizabeth ScanlonVery personable.
David McCrackenMuch more maintenance and inspections need to be done on trailers before they are sent on the road. I am so disappointed and upset that this trailer was rented out in its condition. We are so blessed that we were not hurt during our rental experience.
Todd StahlLady could be little bit nicer.
Sergeon KhourySam was extremely helpful with getting the trailer hooked up to my vehicle and explaining what I needed to know.
Thomas Blank"Safe Trip Fee, Environmental Fee, Rental Tax" such bullshit. Shame on you for these predator up charges!
John CarrollNo lock box to put the key at night. Was told to put in an unsecured mailbox. Reservation issues.
Robert NAYLORConvenient location, Sam and Mary are genuinely wonderful!
Tim TroutmanGenuinely unique, kind and caring, it was a pleasure to meet the owners.
Tim TroutmanEasy, convenient
Robert SchulerAs soon as I started the U-Haul truck, a red light appeared on the Dashboard - I'm not sure if it was for the engine or the transmission, but the truck obviously had a critical problem so it could not be used. If the pick-up location had simply started the vehicle prior to renting it out, they would have seen that the truck had either an engine or transmission problem making it not available for rental. It resulted in a long delay that caused a significant reduction of the time that we had with the moving help. As a result, I was forced to load items that we had planned on the moving help to load for us. Your rental locations should at least check to make sure that the dashboard is NOT displaying red icons.
Richard OfeldtWhole experience was just shady for me
NOAH HAGENSTONDrop off was not smooth. Keys didn't fit in drop box, no service on phone so difficult to complete close out
KATRINA EDWARDSStaff was very pleasant and helpful.
rick stotterHave more trailers available at your locations
Jason BallockI was upset with the final price because I was told 1 price and charged almost 3X the given price which I thought was a bit crazy.
Tim ParksWe had to go in and ask them to help us disconnect the trailer then they stood there and watched. They were all very nice but not helpful.
Deirdre PollakI love this place. Mary was so accommodated with my reservation. I needed the truck earlier than my schedule to be pickup. She called me an hour before. Told me that the truck is back and ready for me. Returned the truck next day. The gentleman there was so nice also. To sum it up, they are so nice and pleasant. Je la recommande fortement.
Anh Dao DuongThis location was very friendly and helpful!
Mark GoodrichThe items reserved where not in the truck at time of pickup had Togo out of my way to find the proper dolly .lost close to three hours and help to load truck had to do it by myself it would have not been bad but had a total replacement done so it as painful
RICHARD BAYNESam and Mary were helpful, courteous and professional. Highly recommend renting from them.
Sanford GordonSam and Mary where very nice and accommodating.
Joe DemarThe owners were extremely nice and friendly!
Sean DevlinVery nice folks at this location. Glad I found them. This will be my go to spot for Uhauls in the future.
James KohlerMore instruction in advance of the pick up process would have been helpful…..
Bryon JonesI did not appreciate the vehicle being so low on gas.
Brandon Cherozzi