I reserved a 10-foot truck and a tow dolly or car carrier I ended up with a 26 ft truck which caused me to have to spend double the amount a money on gas
Gregory C.
Customer Reviews for Sammys Auto Parts
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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beau travail
Kevin B.Very friendly employees, treated me like family. This is my second time using Sammy's Auto Parts in New Center for U-Haul rental purposes. Highly recommend for friendly and efficient service.
Dave G.Customer service is 2nd to none at this location each time I've used them.
Richard L.Very nice man checked us in
DONALD G.Turned truck in one full day early yet had to pay for extra mileage. Weird
David D.Better internet for the ipad connection. Have a brochure on using the item rented. I had no problems, but I think the typical city person would be confused on some items. The employees at this site were great. I have rented from UHaul multiple times around the USA. This location was fast, polite and knew what they were doing.
michael M.Nothing. They are very customer friendly. The young lady who checked me back in when I returned the truck was very customer friendly. Merci
Edward W.Sammy made the process easy and was such a great help.
James P.The first location I went to was super rude. It was in Piegon Forge and they treated me like I was stupid. I would never recommend that pick up/drop off location to anyone, but I will definitely recommend Sammy's Auto as a 10/10.
Kayce R.Make the receipt and what you actually charge match each other.
MICHAEL G.I felt very safe dropping off the u hual after dark, very clean and easy to find location.
Allan H.Everything went like it should
Johnny W.Sunday 1/9/22: Very satisfied with the smooth and efficient transaction….super friendly employees even despite the rain-soaked day outside. Also, this 26' truck was the cleanest, newest U-Haul I've ever rented in the past 25+ years. Great job overall!
David G.Very helpful and friendly. Super personality and great customer service! Merci.
Misty C.Super nice people! Dropped everything to help me a rarity in the service industry. They receive my thanks for a job well done.
Donald F.Staff was extremely friendly and helpful. Best experience we've ever had with uhaul. Merci.
Victoria N.Great customer service! Would rent from this location again!
SHERRY G.S.O.
Matthew P.Sammy and Hanna we great to work with.
Richard L.Great everything!!!
Judith M.Great people & sooo helpful! Love them! 100 % awesome!
JUDITHELLEN M.My pickup spot and their employees were great.. but uhauls trucks suspensions is absolutely terrible and felt like it would explode going over bumps you'd wouldn't even feel in a car. Trucks steering wheel was off alignment which made driving it a hassle. Also uhual notified me (16 hours before pickup) that I would have to drive 2 hours to get my uhaul from a different location that I originally had reserved it for and all they did was give me miles to cover that... after 3 phone calls with them...not happy with uhaul.
Justin H.Very good location and people
GARY H.Very nice customer service
Mark D.Very nice person , friendly and kind.
TONY G.Middle of nowhere! Country kindness. Excellent
Roberto P.Excellent location would use them again.
Thomas S.Great staff! So helpful! Couldn't ask for a better experience!
Jennifer M.The first place U-Haul sent me to was Classic Used Car Sales (on Dolly Pardon Rd). The owner there was an asshole. Sammy, on the other hand, was awesome. Very polite and professional. He took great care of me and the truck ran great. Thanks for setting me up with Sammy. I highly recommend you do that for all your customers in the Gatlinburg TN area.
James S.Lazy service, truck in bad conditions, (wheels shake a lot). But the worker was friendly. I never received my mattress cover.
Rafael M.Truck only had 22k miles but had a bad vibration in the wheel someone must have hit something previously in it and knocked the tire out of balance
Phillip M.We noticed the tire was low but they still insisted we take the trailer with the low tire that they would put air in. The trailer they made us take was much harder to get too verses another trailer that was sitting in a perfect spot to back up too
Patricia T.we reserved the 26 foot truck 3 weeks in advance at industrial location. when we came in to get the vehicle and 3 packs of blankets they told us they didn't have any trucks available . this is after we came in the previous day to confirm our order. She looked at her computer and said you can go to Sammy's its just 4 miles down the road. more like 10. they were very nice and apologetic about the mix up. you should not do this to customers that have reservation!
gary M.Spent 45 minutes in parking lot calling and calling because building was locked with no one inside, only to find out it was at the gas station next door. Next day to get a different U-Haul, we were running late and could not reach anyone over the phone again, and they rented out trailer out to someone else so we had to wait a day to move and drive 2 hours to go to a different location.
Jennifer L.Customer service from uhaul was horrible. Sent me text message morning of scheduled pickup that had been reserved for over a week. Changed locations twice before finally finding a location that was supposed to have what i reserved. Pickup/dropoff location was much further away than original location, but at least store operators were polite.
douglas C.Very courteous and knowledgeable
Bonita R.The truck was new and the steering was all over the place needs to have a front end alignment badly.
Charles S.great service during check in - appreciate the quick turn around.
Richard H.I had trouble with the app when it was time to drop off the trailer. It kept kicking me out, so I couldn't find out what the address was of the place I was supposed to drop it off. I finally drove back home and used my laptop computer to get the address, then drove there 20 minutes late and dropped off the trailer. Using the app to check out was okay, no problems.
ABBY H.I have always had excellent experiences with Uhaul. This was the best.
Michael C.Put a spear tire with trailer
James S.Good people! Good service and everything worked out just perfect
Laura P.