The lady who assisted us inside the office was great! Great service by her. It made the experience better.
TAMARAH W
Customer Reviews for S&T Towing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Only issue i had was that I wasn't aware the uhaul didn't have a ramp. Whi h made getting heavy items into it harder.
GEORGIA MWas supposed to pick up truck at 8:30 am, no one arrived until 8:50. Once someone showed up, the gentleman was frie dly and helpful. Truck was perfect for my purpose. I would use this location again, but schedule a later pick up vs first thing in the morning.
PETER MThe inside of the truck could use some cleaning, but people were nice
Edwin MAll perfect
MURRAY HCheck the tires before renting the trailer ! Both of the tire were delaminating and caused extreme vibration. Had to stop at two Uhaul dealers and finally had road side assistant brought out and installed 2 NEW tires. It was a totally miserable trip and I will never rent another Uhaul!
Dana SVery helpful and friendly
JAMES GAll good!
ERIC HTruck was disgusting
Jaden LToo difficult to check in and out and I did not receive my furniture dolly
Mary AEverything was fine thanks
MIKE MI can not think of a negative thing about our experience !! Thank you so much!!
Douglas GWaffles
ROBERT DThe truck was extremely dirty on the inside of the cab and the box. They also didn't have the utility cart or the utility dolly that I had reserved so I had to drive and extra 20 miles round trip to another location to pick it up so I went over on my mileage and had to pay extra for that too. It started to rain when I was traveling with it and the windshield wiper on the passenger side fell off. I will probably never rent from U-Haul again!!!
TRAVIS TThey were so nice and helpful. Thanks!
edward hNo one called me ahead of time to confirm the order, no pick up instructions were sent, we had to sit in the parking lot on the phone with U-Haul to find out we had to download the app to do the self pickup and the dolly we ordered was not in the truck.
Bruce POffice contact was cordial, friendly. paperwork was don efficiently. Pickup went smoothly. The 10 foot truck was perfect for our needs, easy to load and unload, very drivable. Cudos to the entire process.
Robert HDespite being after hours, there was someone there to assist and to direct me where to park the truck. Easy drop off.
David RI will definitely use this location again. Thank you very much for the great customer service and clean vehicle.
Rita ELauran was exceptional and super helpful, she explained everything clearly and made the renting process very easy..
John Mrude office i would never return to this place or maybe even to uhaul. A bunch of rude office employees laughing at me for asking if i can return to this location. Shame on uhaul and shame on those employees!
Isaac BIn and out
Hector VS.O.
Kevin TWonderful group of people.
Kathy SA bit tricky to find the location from the links via U-Haul app- doesn't show up on GPS. Lastly - U-Haul has the worst computer systems of all companies I utilize. Too bad - makes the partners look bad. Thanks for your help Lauren!
James DThe location went above and beyond for my rental please make sure they know I said this.Thanks
Robert SCon- Unorganized , Cluster! Pads and dolly just thrown in the back or the truck, not folded, or bagged together. Prior renters smoked in vehicle as it smells like an ashtray, cigarette burn in driver's seat. Vehicle not cleaned, swept wiped down or sanitized. Pro - Mileage recorded accurate, fuel recorded accurate.
William TUhaul - signed up for electronic pick up. Your site did not connect....at all for the pick up. If store was closed for lunch it would have cost me time.
Stephan BThe wonderful young lady at the front saved my whole experience. Fortement recommandé!
Michael ANothing, they provided excellent service.
JAMES KThe app is slow and glitchy. I wasted a lot of time waiting for approval when I had put All my information in the day before and I have rented from U-Haul on numerous occasions
ERIC SGreat customer service at S&T towing and friendly staff and made renting the U-Haul a great experience and will use again when needed
Ronald BThe office staff was top notch and absolutely hilarious! I highly recommend this location :)
Lauren CThe trucks were not even in a parking lot as the app stated. They were on the side of the road. The truck was dirty and had a water bottle in it which made me think it was not checked since the last rental.
Tim WAll was great. Fantastic office staff. Very kind and nice
Dennis OI confirmed my reservation in person the daybefore I was to pick up the truck I reserved 2 weeks ahead of time. Arrived at 9:45 am to pick up the truck and no truck, no employees and door locked. Waited an hour for someone to arrive along with another customer who had no truck either. I was told this happens all the time and no big deal. It was a big deal to the 4 people I had at my home waiting to help me move. I will never use U-haul again.
MARK RImprove application for checking out truck remote pickup.
H SYou need to improve the U-Haul checking service. There are a lot more steps to returning a vehicle. I will never go to one of the neighborhood U-Haul locations again, the online check-in process for me it was a nightmare.
Kyle MAwesome return experience. Very helpful and kind. Great customer experience. Top notch customer experience.
Dave LLove this Uhaul location, ever since I found them I have never went elsewhere!! Awesome customer service, super friendly, and just all around great experience
catherine tHorrible brakes.
Stacy KLocation was small and hard to find but trailer was in good condition.
John GEasy and friendly. Thank you.
Fred AEasy access. Truck drove well. Rental agent was awesome. She actually started the experience on a happy note which made the rest of the day a good experience. Would absolutely rent from this location again.
Gordon CNothing,keep up the good work!!!!
Steven MNothing all went very well.Greenback staff very helpfull
Julie LGood gas mileage easy to drive
Jack fOutstanding!
Carol LBest experience I have ever had at a uhaul location. I'd drive a half hour out of my way to do business with them. Thank you so much for all the help!
Michael M