Customer service should be enhanced. While I'm checking in, the front desk clerk continues putting me on hold while turning around to assist clients in the store. The check-in procedure took more than 30 minutes as a result of this. The process of returning a truck is a nightmare. The clerk told us she couldn't process the refund (she input the incorrect fuel charge). She refuses to acknowledge her error. About 40 minutes later, a young assistant arrived and verified the truck fuel level indicator and suggested she call Uhaul to make the correction to process the credit.JOHNATHAN L.
Customer Reviews for S&B Market
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I dropped the trucks off after hours and they do have cameras. Still the location out a totally different drop off time which caused me to being paid an whole extra day. Also I took a picture of the gas during pickup because someone had stole the gas out of all their trucks so I was passed empty. I was still charged for gas when I returned it.Geraldine T.
I haul website needs to be checked for â€œbugsâ€ especially in the payment section. I paid everything online, even got to the confirmation page, but I closed out because I thought it would be emailed to me. Went to pick up the truck. No payment was sent. Tried again online, it wouldn't even save my payment method. The site needs some attention. Then I ordered an appliance dolly for the day, which was â€œavailableâ€ at this location to find out later it's not.Wade C.
I was quoted one amount on the phone and then it was tipple that amount when we dropped the truck off. You make people think there getting a deal by only charging $25 but then you charge up the ass for everything else and rip people off. I'll never use you guys again. Penske from this day forwardbrenda D.
Le client n'a pas laissé de commentaire.Jennifer J.
Le client n'a pas laissé de commentaire.ruitao H.
Le client n'a pas laissé de commentaire.Jacinta S.
Le client n'a pas laissé de commentaire.Stephen P.
Owner of the run down market barely speaks any English. Truck was filthy could barely see out of the windows. I requested 3 dozen moving pads and he had none.Zachary S.
Le client n'a pas laissé de commentaire.Shannen E.
They documented the wrong milage of the van prior to me taking it by 9 miles . They had it documented as 73150 when actually it was 73159 and I was charged the difference. I actually only drove 9 miles but was charged for 18 miles !!!!Ronald P.
The truck I ordered online was not available so I had to load everything by myself without a ramp.Steven B.
Very easy and fast service.Betty P.
You app is terrible. Using it was a waste of time. If i had booked through the counter, then everything would have been dine. Once I did make it through the app, the lock on the key box would not open up. The guy at the shop did go out of his way to get if get it for me but the point of me using the app was to give me an early start. I drove over 100 miles to get this truck and the delays cost me around 90 mins.James D.
Le client n'a pas laissé de commentaire.Marvin Z.
Le client n'a pas laissé de commentaire.Lao V.
Le client n'a pas laissé de commentaire.Bassem M.
Please clarify that when someone â€˜creates a reservation' , this is not the same as scheduling. I had a reservation created for Marks market in Ontario today, but when I showed up, the clerk didn't have anything scheduled for me or an available vehicle. I had to call Uhaul to see what's going on, they found me a 10 ft truck & when I arrived it took 30+ minutes for the clerk to complete the check out because her system was having issues. The self serve checkout option was also showing errors. When dropping off at the location a Uhaul rep texted me earlier today, the lot was completely dark and locked with no one there to let me in. Luckily a stranger happened to arrive and allowed me to pull my truck in and finish the self check out prompt for returning, though it was very unclear on where to leave the keys. The lot was dark and covered in junk so I couldn't see we'll, and the nearby store front I walked to was closed and locked up with no lock box in site. I called customer service to be met with an hour-1 1/2 call back time. Customer service eventually called back and now I have to return to the site tomorrow to return the key. Overall I'm disappointed, frustrated, and surprised by my experience with Uhaul.Hannah I.
Signage would certainly top the short list of location improvements.DAVID W.
Le client n'a pas laissé de commentaire.BENJAMIN D.
Location only had the one rental truck, but it met our needs.David R.
Le client n'a pas laissé de commentaire.MARTIN S.
Bigger U-Haul Sign outside. Was hard to findSAEED T.
The truck Was very dusty and dirty inside the Cab,. The shocks were bad! I had a long drive and the truck bounced the entire time. Shifted and broke some things, The truck lost power while driving, I had to pull off road for several hours, which caused me to have the truck an extra day.Jeneita S.
Le client n'a pas laissé de commentaire.jacquelyn S.
My original location didn't have the truck that was reserved for me; spent 30 minutes on hold and was lucky enough to find another truck close by, but it delayed the process and was incredibly stressfulâ€“not knowing if I'd have a truck to move that day.Ryland T.
Nothing. I was extremely satisfied with my service. The gentlemen behind the counter were very helpful and friendly. I will definitely return to this location.Jose B.
The check engine light came on during the trip. I had to wait over 2 hours for a mechanic to come and caused a 4 hour delay because of rush hour traffic. No one called me, after I previously requested it to explain the situation and the awful delay because of the poorly maintained equipment. Not sure I'll ever rent another U-Haul truck. Absolutely terrible experience.Micheal S.
Le client n'a pas laissé de commentaire.WILLIAM W.
Guarantee the pick up location upon reservation without changes. It was a huge inconvenience having to drive out further and end up paying more in gas. Also, ensure that your trucks are properly maintained and without issue. The truck I drove had a misaligned steering wheel and the engine was extremely shaky when I drove above 50mph.Duol N.
Le client n'a pas laissé de commentaire.RAMAN M.
Le client n'a pas laissé de commentaire.RANDY C.
Le client n'a pas laissé de commentaire.Shao Yu H.
Le client n'a pas laissé de commentaire.Honesty G.
Le client n'a pas laissé de commentaire.INDERJEET H.
I picked up truck at 11 AM and returned it second day 8 AM. The store charge me two days rental, double move safe insurance, dolly rental and moving pad. It's unreseanable. Won't rent a truck at this store. No good!Changqing X.
Nice guyArman A.
Clear signage, parking available, clean truck & one that runs well.Christina V.
The lady that helped us was a little confused but we got what we needed.Sara R.
Train employees at uhaul dealer location in Chino, CA Failed to print out contract upon request. Managers son/ employee asked me to leave with equipment without having a contract printed or emailed. Failed inputting DL information correctly Failed to input correct email information Failed to input correct contact information Failed to have equipment clean upon rental Failed to meet reservation pick up time after planning two weeks in advance along with an in person verification one day prior to pick up.PAUL C.
It was my first time renting so I don't have nothing to compare to but overall I was very happy with the truck.maria G.
The rental went smoothly. I recommend this business.Elizebeth R.
Le client n'a pas laissé de commentaire.JIANLIN J.
Le client n'a pas laissé de commentaire.Rachel A.
Le client n'a pas laissé de commentaire.Kevin R.
Le client n'a pas laissé de commentaire.Elizabeth P.
the guy give me the car with incorrect mileage. he didn't event want to check the mileage and the gas gauge before he handed me the key. give me a different price compare to the online priceAn H.
Le client n'a pas laissé de commentaire.Phat H.
Truck died while driving and gas pedal was not working properly. Staff did not seem concerned.Crystal A.
With my experience I feel that I should have been credited the FULL amount I was charged. I rented the UHAUL to go Feed the Homeless in the Park. I have a Non-Profit. I got soaked on the way there and back. I took videos the UHAUL was leaking BAD on the driver & passenger sides????????Bridgette K.
Le client n'a pas laissé de commentaire.Gley C.
Agent tried to charge me insurance even after I declined and his vehicle charge was $4 more than I booked. He proceeded to tell me to sign stating that the final charge would have the insurance off, but I declined so he wrote a new contract to omit, but the vehicle charge was still $4 more than in my contract. To just go I signed but I never received a response as to why it was more. Felt shady.Rafael B.
The customer service barely spoke English and couldn't communicate why they had all the additional fees. They double billed my credit card. $52 at pick up and $51 when I dropped it off.JUSTIN D.