Easy pick and return.
David H
Customer Reviews for Sanders Towing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Maybe have them submit the drivers license and other info ahead of time, becuz it took a decent amount of time at checkin. Otherwise it was a good experience.
Andrew CNo one on site knew the procedure. The app didn't work for me. I had to call the support number This wasted 20 minutes or more of the 4 hr rental. My moving team ran into a snag at the storage facility. The lift we needed to use to get belongings down from the 2nd floor wasn't working. We waited 40 minutes to find out it would not be fixed until Monday. We emptied the entire 10 x 6 storage unit and hand carried everything down the stairs to load in the truck. I tried to extend the rental through the app and tried calling the facility, and got no where. I delivered the truck as soon as we dropped the last load.
Lisa RNeeds more lights at night time!!
Rose MTami was great and wonderful at pick up. Chris made turn it back in so easy. Felt really comfortable at this location.
Michael MAdd a free padlock 🔐. Sometimes I really need it.
SULTAN KTheir staff team extremely helpful and great customer service .
Haydee DThe U-Haul app was difficult to use. It took me & a young employee at the automotive shop more than 20 minutes to navigate the site. We tried calling the help line (told it would be 15min on hold) after first being asking for personal phone #s & told I was not validated. The truck was clean inside, but the front grill was full of bugs. The truck was fine, the app was not
Junell CFriendly service.
Lori KGreat experience from start to finish. No recommendations.
Vicki WSanders rocked it. Thank you
Michael SSend more trucks to this location
Sultan KDid not receive the dolly even though we were charged for it.
Korin RI had no code for keybox, was on hold for an hour, no dolly in truck. I was sent to a different location for one only to be told that they didn't have any. I was told I could go to home depot. I ended up giving away my fridge to a neighbor
Gabriela CHold on to Gary Smith Senior Area Field Manager He is a very helpful person !!!!!!!!!!
george tThe truck's transmission was slipping and nearly killed me driving through the mountains. It would not down shift and it was difficult breaking when it was still in fifth gear. The power steering was not great either.
KARRI DSo so, not rude but not friendly.
NANCY SMy experience was perfect
FRANK LHave a better system in place when communicating the virtual check in process with the family
marcelina gNo comment
Jaime LThey need more parking spaces
dustin tFriendly staff. Clean and well maintained truck.
David MIt was very convenient to pick up the truck using the app. I wish there were more spots to park though and cleaner signs on where I could and couldn't park. I liked the location because it is very close to where I live.
Lefan ZVery quick and easy drop off. It went very quick.
robert fThey have very little parking available and it was all taken. We pulled the uhaul inside the gate and went in to turn in the key- knowing that they would obviously have to move the truck once they got the key. On our way into the office, a rude employee said "Did you park that truck there?" "You can't park there!" He was very rude, and he took the key and moved the truck to where it was actually blocking part of their drive way! I don't see how that was any better. Other than that the check out process was fine and the person in the office was very nice.
Michael PIt was just a drop-off place. There was no one there and I called and was told to put the keys in a box. I didn't realize in advance that it would not be a real U-Haul facility.
NANCY STami was very nice and thorough. Thank you.
JOHN GMore parking when dropping off vehicle.
LINDA MPut a bigger sine out front
Cathy SEXCELLENT SERVICE!
FLORENCE QIt took an hour just to pick up a Dolly that I pre- reserved. I had requested a Utility Dolly at the team of reservation but when I arrived it showed a small one. The poor woman at pick up location had to call. UHAUL SEVERAL TIMES as I waited an hour at Sanders Lock Smith in San Dimas California on Arrow HWY .
Sharon Clittle hole in the wall
luis tExcellent service à la clientèle. By far the best uhaul experience.
MICHELLE AReally, the women that helped me quoted me one price and when checking out charged me an additional $ 40 + - at check out and when I asked why so much I only went over 4 miles from what I figured and she said that's what's coming up. She couldn't figure it out until I called the 800 number they told me she charged me for 2 days of rental and basic insurance, really I only had the rental for a max of 4 -5 hours ( and she couldn't figure out why my final bill was so elevated) you need to make sure that your outlet places have the proper training on a periodic basis .
ROBERT Rtoo bad
BILL WExceeds expectations! Sanders Lock & Key provided an excellent experience from start to finish. Great customer service, clean new truck and reasonable cost. The only glitch was it took a while to check the truck back in when we returned it, but it was after hours so no big deal.
George EI was quoted one price on the phone and when I arrived to pick up my uhaul the price was over $50 higher. Also they did not have the type of truck I reserved so I had to take a different one
james fit's hard to improve on perfection
john bThey overcharged me and even after calling and complaining they didn't try to correct the situation.
Ann DSanders Lock and Key is terrific!
Jenny DYES THE EQUIPMENT WAS NEW AND WELL MAINTAINED, BUT IT WAS NOT CLEAN !
JOHN NGood as is.
Jitsunori TNo improvement needed. My experience very pleasant.
Alicia Agreat sevice
Stephen HQuick and painless! Fast and effiecient!
Candida OEVERYBODY WAS VERY NICE AND MADE MY RENTAL EASY, NO PROBLEMS, THE VAN WAS NEW AND DROVE GREAT.... THANK YOU.
JOHN NVery pleasant experience with Sanders Lock & Key.
TOM DJust what we needed. Thanks!
ROBERT TService, equipment, pricing all was very satisfying. Thank you, I will use the service again n recommend others.
FAYE NSanders Lock and Key was fantastic. Vehicle was clean and ready to go when I arrived. Took just a few minutes to complete the paperwork and down the road I went.
MARTIN R