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J H.
Customer Reviews for Sandersons Trailers & Hitch
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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If someone has opted for the mobile pickup tell them to bring their passport or to have avfriend or employer number ready... all my family n friends was at work, other than that this process was amazing, all the reps i spoke with was so helpful and patient with me... i was able to do everything I needed. I am grateful.
Daniel N.The young lady was helpful with me thank you
Craig S.The app-based "virtual" pick-up was atrocious. I spend about 2 hours getting check in complete and had to get a share ride back to my residence to pick up personal documents as "proof" of who I was, though not having to provide such documentation in any of the 4 previous U-Haul reservations I've completed within the past year. The online "phone support" was anything but, and I could actually hear receptionist and a colleague (I presume) making jest of my frustrations in the background.
Kurt E.To sum it up I would recommend that anyone that needs to rent moving equipment use the Swansboro u haul.I was very satisfied
EW G.The truck was not in good shape, a lot of miles and very poor condition. I was concerned about the truck breaking down because it didn't shift well, mechanically it sounded unstable.
Amber S.Erin was great to work with! Great authorized dealer.
John N.We droped the van off on a sunday so no people were at the business, however the link worked because we had a young person with us to do the tech for droping it off. I am old and like person to person business so this type of thing does not happen but overall was happy with the rental.
Max G.I've been there 3 times to rent or drop off rentals from 1 way trips and each time, no one was there. During normal work hours.
Frank M.They do a great job and easy to get a uhaul
Latricia W.Rien
Roger E.Excellent service à la clientèle
Ronald B.Really liked how easy the pickup from phone was.
Edgar D.Another great rental experience!
Tamela T.Enjoy renting from this location Friendly service
Craig C.Lower your prices
Michael W.Reservation was created with ease by Mrs. Erin. Everything went smoothly from start to finish. Friendly and very knowledgeable service. Will definitely rent from this facility again and recommend to anyone.
Craig S.Everything was good. Easy drop off and person on site was very helpful.
Steven J.I did not get the hand truck I ordered, and the fuel gauge said there were only 47 miles left yet I was told I had to return it with the tank one quarter full. Grrrrr...
Margy B.Owner was absent, which I knew in advance. Using lockbox with the Uhaul online app was difficult, but that's a software problem. Fortunately there was a U-haul person available by phone to walk me through it. It helped that we had 2 phones. Still took an hour to gain access to the pass code to location's lock box.
Charles H.Great experience!
Carolyn H.Erin is so professional and helpful. She actually made the reservation for me and was a very good experience!!
Graham W.Erin is always the best person to get a Uhaul truck from. The trucks are always clean and well maintained. Sandersons is the best place to get a Uhaul truck because Erin knows what she is doing and it does not take long to get your truck or turn it in. I will definitely always be getting my truck at Sandersons
Raymond A.Have personnel present
amanda M.They are Fabulous!!
Christine T.Awesome customer service. Very polite and helpful. Fortement recommandé!
William C.Great customer service and very friendly 🙂
David T.The lady that helped me was extremely kind and very friendly. She made our rental experience very easy.
DOUGLAS H.26 foot box truck, Ford. Vehicle drove well and was easy to handle. Vehicle was great on smooth pavement but exhibited an annoying foreword and back surge on secondary roads both loaded and empty. Also, the steering wheel was off about 45 deg. to the left when driving straight down the road blocking part of the dash. Very annoying. Overall, an acceptable rental.
William S.The large enclosed trailer we had had a very heavy tongue. These should come equipped with some sort of jack. The location did supply one to help install when we rented, but due to the business being closed on return, it was difficult to remove from the truck.
William R.Great and fast service
Robert M.Nice people! Everything went fast and efficient with the pick up drop off
Rickey B.Everything was handled perfectly, quick and easy!
Mario R.It was a little confusing on where to park when we arrived to pick up the truck. Other than that, check in was simple and she was very friendly.
Joe P.Great customer service and very friendly management.
Ian M.Excellent service à la clientèle.
donald S.Nothing! Awesome experience!
Paige S.Tried stopping by several times during work hours between 2-4pm and always got the “out to lunch†sign. Ordered a hand truck and shipping blankets but they were secured inside the truck with green seals. Sign stated that if the seals are broken I would be charged for using them. Since I did not need the equipment I did not break the seals yet I was still charged for the gear. If I'm being charged no matter what why have the seals and sign there?? There was garbage in the glove box as well. Also, since I was unable to speak to a real person I chose to get my rental via mobile phone. I submitted all of my info and credit card payment ahead of time. When I went to pick up the truck I had to take pictures of my license, pictures of me, get verified by having uhaul call someone else, AND then I had to wait another ten min for someone at UHaul to get me set up JUST to tell me they were waiting on my credit card info. When I logged in into card number was already there. I lost more than 30 min waiting for all this. This was an all around terrible experience.
James M.Drop off was when the office was closed.
Diana B.Awesome customer service. She was very helpful and informative and answered all my questions that related to my needs. I will definitely recommend to friends and family for future reference.
Rose Marie W.Smooth transaction as is.
MATT W.Super friendly
James S.The lady at the office was very friendly and professional. Would absolutely use this location again.
LADONNA F.Sanderson team went above to make sure we were taken care of and assist with our move- highly recommend them to anyone
DANIEL E.They were closed when I returned truck and I couldn't get my phone to do the 24 hour online return. I called them the next day and the lady said they took care of everything for me and was very pleasant to speak to.
DON D.Customer service was great!
CARL S.The mobile check-in did not work well as the agency was small and the application kept directing me to a different store.
DAVID W.We couldn't have been happier with the service. Erin helped us hook up the trailer and answered all our questions. She made it so easy. Would highly recommend this location.
NANCY R.Very nice & helpful couple working here!
RODNEY M.Good job Merry Christmas
david C.Nice people, good equipment, fair price.
WORTH E.The person as the desk was not very friendly and frankly it felt like I was an imposition.
WALTER W.No issues with the reservation. However, I was not notified in advance as to where I should pick up the trailer. This is the second time I've had this experience of not being notified. Knowing this, I therefore stopped by the uhaul rental location the day before I was to pick up the trailer and verified from where I should pick up the trailer.
Wayne M.Erin provided great customer service.
PATRICK H.Make sure the person on the phone understands very well the needs and do not mess things up. Talk with understanding.
Dorthy S.The right front headlight was not working. Ensure the trucks are operating as expected. Also, total mileage for rental did not cover additional miles for drop off.
GREGORY R.