Customer Reviews for S&H Gas & Liquor Phillips 66
(Concessionnaire U-Haul dans le voisinage)

576 évaluations

1601 Old State Rd   Mattoon, IL 61938
(Phillips 66)

(217) 235-6179

Heures

  • Lun - ven : 5h am à 10h pm
  • Sam : 6h am à 10h pm
  • Dim : 8h am à 10h pm

Services dans cet établissement :

Pour nous contacter

(217) 235-6179

1601 Old State Rd
Mattoon, IL 61938
(Phillips 66)

Services dans cet établissement :

Heures

  • Lun - ven : 5h am à 10h pm
  • Sam : 6h am à 10h pm
  • Dim : 8h am à 10h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Lori C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEFANIE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tanya M. 
Évaluation :
5

The owner of the gas station we received the uhaul trailer through was very helpful.

MATTHEW R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Irvin F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Irvin F. 
Évaluation :
3

The truck I received had a hole in the upper right corner of the box. This should not have happened. They sent me 35min from home to get another truck just to find out it was rented 15min before I got there. Wasted trip! I lost a day and 1/2 a tank of gas because of a hole that should not have been there.

ANTHONY A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda D. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

matthew H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert J. 
Évaluation :
5

Highly recommend, great service and friendly staff

Jamie H. 
Évaluation :
5

Polite and efficient.

john I. 
Évaluation :
3

Horrible pick up process, dirty vehicle with no gas

Phoebe T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nancy L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Virgil S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JILL O. 
Évaluation :
3

Very nice are for drop off big parking lot

jay S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

KIRSTEN B. 
Évaluation :
4

Both locations were very helpful and friendly. My issue with the experience was with u-haul itself. I was charged 150 $for the 5x9 trailer rental going from North Carolina to Illinois. On the return trip, traveling the exact same route, with the same trailer was 375 $. My fault for assuming it would be the same price on return. After contacting numerous U-haul employees I was told there was nothing that could be done and that was the price to leave Illinois. Frustrating to say the least and this will probably be the last time I do any business with U-haul.

cody P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawna F. 
Évaluation :
1

The truck was unsafe for anyone to drive, the man that talked to me didn't seem to care that I was stranded for several hours. All he wanted was the gas money not concerned about my safety

Lisa R. 
Évaluation :
5

Everything was good, from reservation to return. Paying online was easy.

Paul S. 
Évaluation :
5

Check out and check in process is always great. The team is very courteous and professional. I have used the location/team many times and they are consistently awesome.

Jonathan B. 
Évaluation :
1

I've rented from here several times and now I only do contactless pickup and dropoff so I don't have to deal with the incompetent and rude owner. I wish it wasn't the only local uHaul location that usually had what I need I would prefer to take my business elsewhere.

Trevor T. 
Évaluation :
1

Very slow service and the owner/manager is rude

Trevor T. 
Évaluation :
1

Service is slow and rude.

Trevor T. 
Évaluation :
1

Took me 45 minutes to get the uHaul. This is a gas station with one or two people working total and they will serve every other costumer first. The owner was there when I rented and after I politely pointed out that I had been waiting patiently for 45 minutes he threatened to cancel my reservation if I was unappreciated with the service

Trevor T. 
Évaluation :
1

When I picked up the truck they marked the fuel level higher than what it actually was and when I went to drop it off they tried to mark the fuel level lower than what it was. The owner came out and I told him the problem and he was sarcastic and rude.

Trevor T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ed P. 
Évaluation :
4

The clerk at S&H was very helpful and friendly. I want to differentiate their services from the corporate call center representative services. I had to extend my reservation due to our contractors not completing their project on schedule. The UHAUL rep told me that I could not extend the reservation again UNLESS I brought the trailer back to the rental location and complete another contract. In my opinion, that is a HUGE INCONVENIENCE to drive my loaded trailer back just to extend the reservation. This made me so angry that I unpacked the trailer, which was inconvenient, and took it back early! UHaul should consider making their process more convenient. Seriously, what is the purpose of driving the packed trailer back to the rental location before I am done using it.

CHRISTINA O. 
Évaluation :
4

My email receipt was a 110 page pdf of gibberish.

KYLE G. 
Évaluation :
5

Extremely helpful personnel.

Shawn J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly F. 
Évaluation :
2

The store is so busy with other things than U-Haul that they can not focus in serving you.

Robert T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELONIE N. 
Évaluation :
3

Why does Uhaul require 3 phone numbers of family members? I have rented many times and that was not required. What if you don't have any family.

Mark G. 
Évaluation :
5

I had not indicated that need for furniture covers. Perhaps the person at the counter should have confirmed or there should have been a few included in the van. Otherwise, it was a great experience.

Judy K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amelia K. 
Évaluation :
4

Truck was dirty having been driven in muddy area and covered in splattered bugs. Fine mechanical condition.

RANDY P. 
Évaluation :
4

Not friendly at all.

Pam H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ron L. 
Évaluation :
3

All OK. Lady that helped me was nice

BENNETT B. 
Évaluation :
1

reserved a 15 foot truck for a monday morning. They took my visa and e-mail. when mover went to get truck their was not one reserved, so had to rent a 26 foot truck instead. I feel this was done intentionally to make me pay for a larger truck.

pamla B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Candace G. 
Évaluation :
5

Uhaul charged me for extra gas even though I rented truck with 3/4. They wanted me to pay for a full tank. Not the locations issue but actual uhaul.

yazmin G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles M. 
Évaluation :
5

Great people, easy to deal with. They always treat me well, I'd recommend them to anyone.

ROBERT S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott R. 
Évaluation :
4

Website is terrible. I couldn't upload my drivers license. It would not recognize my location and wouldn't advance through checkin process.

Evan K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelene D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Destiny H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nathan N. 
Évaluation :
3

I was disappointed with the people at this location as they were not very respectful to me. I did not appreciate the fact that I was told one price by the national uhaul phone number I called. I talked to the company about the same price and they told me they would give me a 15' truck and I said " for the price quoted by the national number" and the man replied " yes". Then when I brought the uhaul truck back he denied ever saying anything like that and charged me a totally different price for the uhaul truck. As a disabled, senior citizen, I cant believe a company in this time of sickness and hardship could be so unforgiving, rude and disrespectful. I will never do business with uhaul again unless there is at least some kind of repiration made. I guess uhaul is a compay that only worries about the bottom line and not their customers.

Michael J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theresa P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

April F. 
Évaluation :
5

Very friendly staff and helpful employees. Thanks

Russel L. 
Évaluation :
2

Had to enter all my information at least 4 times, and I was already in the U-Haul system. Spent over an hour at this location to pick up our rented equipment.

Darrel P. 
Évaluation :
5

No problem at all. Fast check and returned my paperwork after confirming in computer record. Very professional and friendly. All good.

Dallas T. 
Évaluation :
4

Surprised no gas cap. Knob on window handle loose. No latch for visor. Customer service great! Check in check out smooth as silk. All in all good experience.

Lawrence D. 
Évaluation :
3

Make location available closer to where people live I had a location 5 miles away and had to go 30 miles away to pick up which caused me to pay a extra 50$ in unneeded mileage let alone extra gas

Christopher S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald S. 
Évaluation :
2

Truck was not in best of condition, wheels were wobbly, left side mirror vibrated to the extent of almost total distortion. Had to go through 30 minutes of paperwork even though I prepaid and preregistered. Location failed to deliver hand truck as was requested. I started a 1200 mile journey with poorest condition truck. Location had other trucks on their lot appearing in better condition.

Morris M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon R. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

JENARA J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

donald M. 
Évaluation :
3

The people were friendly and professional. The experience was positive overall. The truck wasn't ready and I needed to scrape ice from the windshield with my own scraper and deice the back. Took awhile.

Bruce K. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Brian P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steve W. 
Évaluation :
2

The none of the trucks had 2-wheel dolly that you could use or even rent. And I was renting out of Effingham so driving to Mattoon was a pain and inconvenient.

dan S. 
Évaluation :
5

Super friendly people. Fast service. Definitely will use this place again. Merci encore.

Dan O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris G. 
Évaluation :
2

Blocked lanes while bringing a 26' Truck and 12' Trailer back in. Had to fuel to meet minimum levels and a parked 20' Truck could not be moved by staff because they said I could get around it.. after they saw what I had brought in one person actually got smart and realized the trailer was going to block the pumps which I made sure it did for a LONG time. Parked it where they instructed and BONE of the employees came out to check cleanliness OR for a full return/damage as they told me I was “Good to go”! (Has then repeat it in front of my co-driver just to make sure we had it right.)

Jeffrey M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shawn S. 
Évaluation :
5

Friendly staff, very fast to rent and return. Have rented here before and will do so again

Sharon G. 
Évaluation :
5

Very friendly staff and easy to work with.

MARIO N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lauren K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Roy M. 
Évaluation :
4

They handled everything as we expected them to.

HAROLD L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

daniel H. 
Évaluation :
5

My opinion is you pretty much have things under control over there!

shane M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark N. 
Évaluation :
5

The attendant at this location was professional, polite, friendly and very helpful. A wonderful experience!!

Michael B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Charles B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brittany W. 
Évaluation :
5

Such a quick and easy process!! Worth the time and money?? You won't regret it!!! Plus the owners that run the business are the most genuine and kind individuals and they help in whatever way they can!!

Amy H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Atul G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Clinton F. 
Évaluation :
5

The people who waited on us were efficient and friendly. Can't ask for more than that!

Russell L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cedfdric L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew B. 
Non reviews have been submitted for this location.

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