The pick up location was great, but it took an hour to get it checked out because of system errors
Andrew B
Customer Reviews for Sandlake Gas And Grocery
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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The Lady who helped me was very friendly and helpful. Went the extra mile to make sure I was satisfied with my rental. Gave me some good advice and excellent customer service! Would recommend using this location to anyone.
DAN SLocal store.. Family owned. Perfect location for me..
Sean MThe location was fine, but the trailer lights did not work. The taillights where broken, and I did not find this out until the trailer was loaded and we tried to leave early in the morning. The turn signal and brake lights worked.
Eric OThe drop off location was over 20 miles away from my home. U-Haul had changed the drop off location 3 times during my rental. When I returned the truck the owner gave me keys to their chain linked area and told me to unlock the gate and put the truck away. I was also charged for extra mileage when I had to drive over 20 extra miles for drop off. This was not convenient or welcomed.
TONI VVery helpful in explaining everything
Jeff Athis location is the best and friendliest place to rent from
Debra FThere was no assistance in hooking up. The flat 4 connector was damaged. I took it upon myself to procure one from another unit. The contract information was emailed and not available in print. Did me no good. Now for U-Haul - 1. The quick links on the safety chain could not be turned without a wrench. The chain as stored was twisted upon itself indicating that was the proper way to attach. NOT 2. The ball hitch coupling screw down knob was hard to turn. I lubricated it. Much easier. 3. Some people like me do not do the internet thing well. Fix the system. Other than the above, my trip was great, uneventful. free of any issues. The trailer towed very well. My load stayed securely in place. Good trip.
Martin CCharged me for $70 for safe toe that I declined didn't appreciate that. And then having to drive an extra 125 MI to get the equipment that I reserved in another location.
John BInside of vehicle was muddy. Very friendly staffer. Pick up was somewhat convoluted and chaotic. Overall okay.
MIKE Pen ligne
Matthew RTires on trailer were bad, after 1 blowout was told not to pull until the other tire was replaced.
Linda CAttempted to drop off at Tillimook,OR Uhaul. While pulling in to the driveway, an employee walked up to the gate and locked it and did not look at us. Simply walked away even though we were just feet in front of him. I understand closing time but a couple of seconds to give us some guidance would have resulted in a significantly better customer experience. The experience at the Pacific City drop off was much better.
Chris LDrop off location was changed twice.
NORMAN LMy first paid reservations with 24/7 in tillamook had the truck reserved when i showed up to pick it up at 4:00 on friday the truck had not been returned so they made arrangements for me to drive 20 miles to sand lake location to get the truck. When i returned it on saturday evening they told me someone would be there to just knock on the door i knocked and knocked and knocked no answer so i then drove the truck home and back the next morning which increased my mileage which i had to pay for and the truck was filled with gas they apologized but things like this shouldn't happen to someone renting from you guys. That's why i put a very poor if i ever rent from U-Haul again i hope that when you reserve a truck it is there when you get there i hate paying extra mileage when my vehicle can't be delivered and must return the next day.
randy hThe proprietor basically pointed to a trailer and said "hook that one up and drive up the the door and I will take a picture of the hookup". That was it. About 20 minutes later I received a text asking that I document the condition of the equipment. By the time I got to a safe location the link was no longer active.
James BThey are very nice people and were very helpful. Excellent service à la clientèle.
Darlene DQuick & easy. Great Local folks.
Sean MWas very surprised how courteous and helpful they were with getting equipment getting it loaded hooked up all around very very respectful people
mark p