This location smells very bad it smells like a barn the customer service is very poor the lady told me at the front desk that she was about to close the store early at four because she did her job but the location didn't close until five. The gentleman that checked the gas was very incorrect on how much gas was left in the U-Haul and I had to take photos to confirm everything with U-Haul customer service and had to get the fee waived because the fuel that was supposed to be there was there. very unprofessional location and very disgusting!Gabriela C.
Customer Reviews for S&R Boat & RV Storage
(U-Haul Neighborhood Dealer)
Pour nous contacter
San Antonio, TX 78258
(Near Bulverde Rd)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - sam : 8h am à 5h pm
- Dim : 9h am à 4h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I reserved at this location because I NEEDED a furniture dolly with the trailer - they did not have any and just blamed others for not happening. Totally unfriendly person at the computer (the hookup guy was great).Steven D.
Le client n'a pas laissé de commentaire.Kelly O.
Le client n'a pas laissé de commentaire.Guillermo H.
Le client n'a pas laissé de commentaire.Khairzada K.
Let customers know when or if you won't have their full order/ equipment. It's a waste of time when you go to pick up a truck that doesn't have the equipment you rented. Don't offer options that you don't cary in store. Let customers know there's a drop off box for keys when checking out the truck... DONT PARK YOUR TRUCKS WHERE THEY ARE BLOCKING YOUR OTHER TRUCKS IN THEN BLAME YOUR CUSTOMERS WHEN YOU CANT MOVE THEM BECAUSE YOU DIDNT FILL THE CORRECT ORDER.Martina C.
Le client n'a pas laissé de commentaire.Jonathan N.
Le client n'a pas laissé de commentaire.David M.
Le client n'a pas laissé de commentaire.Eric S.
No negative issues at all. All went well. ThanksRonald C.
Le client n'a pas laissé de commentaire.Robert F.
Le client n'a pas laissé de commentaire.stacey D.
Le client n'a pas laissé de commentaire.Cody L.
Le client n'a pas laissé de commentaire.Gina S.
Le client n'a pas laissé de commentaire.Efrain M.
Le client n'a pas laissé de commentaire.Brian D.
The manager was very sweet and knowledgeable.gloria O.
Le client n'a pas laissé de commentaire.Willi R.
Great staff that works there! Very friendly and helpful all the time I go there to rent a trailer. I go there around 3-4 times a month. And every time I go there it's great customer service all the time.JULIAN R.
My truck that I reserved was given away, when I showed up they wanted to give me a bigger truck and charge me more. Very argumentative and rude. Then they went out and realized they had the right size truck and instead of apologizing they continued to antagonize me, and threaten to not give me a truck. This place is horrible.Chris M.
Le client n'a pas laissé de commentaire.Jay H.
Le client n'a pas laissé de commentaire.Taylor M.
Everything was perfect.. I've rented from you guy's 3 times already and never disappointed.. good job and thank youJohnathan P.
Le client n'a pas laissé de commentaire.Veronica E.
Excellent and friendlyTHOMAS H.
Again, this is something beyond your control. Getting in and out of the location is very challenging due to the construction on Highway 281. It's also a little confusing because of the signage situation, which is also related to the construction. Again, probably nothing you can do about it.Kevin C.
Le client n'a pas laissé de commentaire.Robert T.
the rolling door stop need to be checked. I spent almost an hour to fix the rolling door because the last renter rolled it too far and get stuckEdy S.
Service was personal and great !Greg W.
Le client n'a pas laissé de commentaire.RobertW E.
It was a car trailerâ€¦ pretty worn and used. Not much to clean. The liscense plate was shredded and sharp. But seriouslyâ€¦ it's a car trailer. Good to goJason S.
Le client n'a pas laissé de commentaire.Arthur B.
Le client n'a pas laissé de commentaire.Ryan K.
Le client n'a pas laissé de commentaire.Guadalupe B.
Le client n'a pas laissé de commentaire.Darrah P.
Friendly & everything was quick and easy.Aleiahua J.
Le client n'a pas laissé de commentaire.Hector C.
Le client n'a pas laissé de commentaire.rick A.
Great as always. I've rented several uhauls from this place and they are always nice and helpful.Lance W.
Great service. Professional and quick. Highly recommendMark R.
The line was out the door and the clerk didn't seem to give a slightest care. I waited for the first 30 mins (2 customers) before I politely asked whether she was allowing those who checked in with the app to simply pick up there keys. She just grinned at me and said she'd get to me after finishing the customer (she didn't) I ended up waiting 50 mins after my pick up time which caused a whole chain of events in my day. I know seeing a line isn't what anyone whose working by themselves wants, but app check in shouldn't have to wait for people making on the spot reservations. This was my 4th rental with them but unfortunately my last.Reggie B.
Great experience. Very helpful and professional. PU was easy and quickMark R.
Le client n'a pas laissé de commentaire.Philip G.
Quick and easy dropoff after hoursJoe J.
Le client n'a pas laissé de commentaire.james P.
Le client n'a pas laissé de commentaire.Daryl W.
Le client n'a pas laissé de commentaire.James B.
Le client n'a pas laissé de commentaire.Ronald W.
Customer service is top notch! Thank you!Alfonso L.
Le client n'a pas laissé de commentaire.KALEIGH D.
Vehicle had a bad body order smell, only complaint. Other than smell in truck the young lady at the office was helpful and nice. Had no problems with the rental or the business, good experience.Gregory B.
Le client n'a pas laissé de commentaire.Karen S.
Le client n'a pas laissé de commentaire.Kent K.
Le client n'a pas laissé de commentaire.Michael H.
location is dirty with kids running around. It smelled like trash and they had 4 bags by trash laying out.Joseph L.
The truck, inside and the box were not clean. There was dirt that had to be swept out prior to loading.Jeff M.
Arrived just before my scheduled pickup time. Was helped by Brian, who was very friendly. Checking my reservation in the system, there was a note stating a representative had called and spoken to me on 10 Aug and that my pickup location had changed to another U-Haul store way on the southwest side of San Antonio. A) No one ever called and spoke to me. No in-person conversation, no message left on my phone, no email, no text. When I make a reservation for a place and time I expect that to be the situation when I go on the appointed day. Even if I had received such a call I would have had issues with it, as I live on the far north side of San Antonio and the place they were speaking of would have been about as far from me as possible in quitting time traffic on a Friday. That is ridiculous. Thankfully, Brian was great and worked to swap with a Sunday appointment guy, so he gave me one of the trailers he had. U-Haul needs to review its policy. If I rent a car the company ensures a car is there by moving it from one location to the next if necessary to meet the customer's order/appointment. U-Haul should do the same.James M.
I told the lady about the problems. She came outside and checked it out apologizing about the place I rented it from. She was awesome.Robby S.
Le client n'a pas laissé de commentaire.Robert S.
Le client n'a pas laissé de commentaire.John B.
Le client n'a pas laissé de commentaire.Mark U.
Bryan was extremely helpful during the rental process and Roger during the return. Will definitely return to this location until moving into our new home.Mark B.
Unfortunately, I had a really bad experiene with my after hours rental pickup. The truck was parked in the wrong location, the instructions did not mention where the key vault was located, I had to use the chat to ask for location. There was no equipment to be seen anywhere in the back of the truck. The key I received was for a different truck which also did not have equipment. I had to call u-haul directly to change the truck so I could do the checkout inspection and drive it off the lot which took about an hour. I loost too much time dealing with clerical errors, arrived extremely late to my loading location and was very frustrated with the whole process. I do not recommend this location for after hours pickup of equipment. On a side note, the truck was clean and worked flawlessly, returning the truck after hours was uneventful but the lot does get pretty dark.Carlos G.
Corporate tried to change my pick up location to 15 miles away because they wanted me to use a different trailer. When I pushed back a bit, there were trailers available at my requested location. I reserved the rental 3 weeks in advance. Kind of slimy. Lost my trust!Gregory L.
I've been charged too much I got charged for gas and a gas refueling fee even after I filled it up and when I got the truck it was already almost emptyJared K.
Le client n'a pas laissé de commentaire.Nelson H.
Le client n'a pas laissé de commentaire.Steven W.
Great support.Ricky J.
Le client n'a pas laissé de commentaire.James L.
The young man who helped me today (so sad I did not catch his name) was so patient, helpful and went above and beyond to help me today. I was in a bind and needed a trailer quickly. I was a walk-in customer and he was friendly and kind and so knowledgeable. Great experience. Will continue to use this location!!Kelly H.
Nothing. Everything was excellent!JULIUS N.
Uhual failed to honor the reservation for pickup in Austin and offered a pickup 90 minutes away adding 1 1/2 hrs to the trip. I'm very disappointed in uhaul. I will check alternate rental companies the next time I need a trailer.Thomas M.
Not a thing I can think of.David C.
Very nice people. Easy rental process. Great U-Haul location.Christopher B.
The cab of the truck didn't look like it had been cleaned for months. The cup holders were very dirty.Peter J.
The only reason I had to use this location is because U-Haul allowed me to book and prepay for a U-Haul in San Marcos that never existed. I had to drive 40+ miles to get to the closest one because I had to be out of my storage unit that day. I made the reservation nearly a month prior so it was very frustrating to have to deal with this. I don't understand how a company can take money for a service that they can't offer.Miles K.
Le client n'a pas laissé de commentaire.ADRIAN V.
I did not have my mileage checked and refunded the difference between the estimate and actual amount I used. It's only a few bucks but I'd like them to be more diligentAaron C.
Le client n'a pas laissé de commentaire.todd H.
Le client n'a pas laissé de commentaire.Nicole M.
This was the quickest, easiest, and friendliest Uhaul pickup and dropoff I have experienced. We will only be using this location in the future. Merci.Brianne H.
Le client n'a pas laissé de commentaire.Elizabeth B.
Le client n'a pas laissé de commentaire.John D.
Thank you Bo for your help.Velma H.
Excellent service always has the equipment I need. friendly staff.Lawrence B.
Le client n'a pas laissé de commentaire.Jon B.
Very prompt and East driveSUZANNE S.
I always use this location! Very friendly service, always helpful and professional! I've done business with them for 8 years CHRISTOPHER DANI H.
Take care of the customers that walked in First.JOE O.
Best experience ever with Uhaul...gold star 🌟 🤩REGAN S.
Le client n'a pas laissé de commentaire.Jon B.
The owner/mgr was awesome!! He even agreed upon seeing the uhaul truck that it was a piece of shit and shouldn't of been rented out.Jennifer S.
Le client n'a pas laissé de commentaire.Andrew D.
The owner at this location was outstanding. The trailer I was scheduled for had the brake engaged and could not be reset. The replacement trailer had a flat tire. Together we moved trailer around, changed the flat tire. Then there was a problem with my truck. He helped diagnose it, gave me a fuse and allowed me to fix it right on site. Professional, gave me advise and the tools and the fuse. None of which he had to. Spent over an hour to pickup a trailer and couldn't be happier about it. I left knowing he helped me have a great experience.Richard W.
Le client n'a pas laissé de commentaire.John B.
Le client n'a pas laissé de commentaire.Luis A.
Le client n'a pas laissé de commentaire.Vickie H.
Le client n'a pas laissé de commentaire.RACHEL R.
This was the best experience ever. Will definitely use them again!!!Janet S.
Le client n'a pas laissé de commentaire.Billy M.
Nice peoplemohammad a. | Expérience générale
Friendly folks and the storage unit worked great for my needs. Thanks much.Darren M. | Expérience générale
To everyone who have not experienced to business of s&r and the wonderful personnel they are great I have never seen better service each and every time, I have fun and good talks plus friendly atmosphere thank you allAARON W. | Expérience générale
We left our ski boat in this storage unit for less than 2 months while moving and while it was there an animal ripped up the seats. The manager did nothing to help with repairs. I do not recommend.Kathy M. | Expérience générale
Friendly staff, unpaved rough roads on premise.John G. | Réservation
Awesome StaffMATTHEW C. | Expérience générale
Easy process. Facility does need an upgrade to the inside of their road.Privacy R. | Premières impressions
The staff were awesome.The actual storage unit is not in a good location. I am unable to back my trailer in with a truck due to the condition on the land across from the unit.Privacy R. | Premières impressions