Évaluations des clients S&S Bait & Tackle

I was over charged by over $109 and I have not been able to get them to get them to give me my money back! So disappointed.

Nothing, you guys were excellent

Personnel at pickup were very friendly and helpful.

My ride was late so the managers wife gave me a ride I'm so thankful because its freezing

The only thing I can think of is that the truck was on flat empty. The minute I started up the truck the gas light was on. So a little gas would have been nice.

Everything was perfect to my knowledge I am a happy customer.

Easy to work with, keeps hours every day for customers convenience.

Fast and friendly. I loved the intranet early check in and drop off check in.

Customer service was excellent!

The guy at s&s bait and tackle really went out of his way to locate a truck for me. My motorcycle broke and I needed to get back home and he got a truck when there was little availability. Got me out of a jam. Thank you s&s bait and tackle.

Location was a little sketchy, but the owner was real nice.

Online services was simple and great

Customer service at this location is great. The staff members were very helpful and knowledgeable.

I had a very quick and easy experience dropping off the trailer. Everybody was so friendly and eager to help. Thank you!

Kevin was extremely helpful best service so far from any truck rental service I've had.

Thank you for all your help

This place is disgusting!

Can't beuhaul would use place like this second of all had store 5 Mike's for home and Uhaul made drive 1he and half to pick up truck and there was 2 trucks still at store by my house.

Called in Hobbs to find the equipment and get a rate and when I arrived the rate had gone up and it took 45 minutes to get the rental started. Also I wasn't told where to take the equipment and had issues with the website trying to check in.

The attendant was friendly and quick. I was in and out fast.

Best customer service!

Very knowledgeable people about their JOB!! Very courteous staff!

Clean up the location

Employees were ready for my arrival and down to earth. Drop off in 5 minutes or less.

Easy to work with. Highly recommend

very helpful, super Kind

Went the day before to drop off, gate locked and no one to answer the phone. Had to go to 2 different buildings to find someone to talk to. When I did find someone I was told just drop it over there and I will get to it. Not a very nice place and smells bad.

The one girl was nice, but seemed to be in a hurry to get to her other job, because the other girl was late. Once she arrived The other girl didn't listen very well and was telling us different rates and wrong information. The area looked very shady and I would not choose this location ever again!

Very helpful and spent time going over stuff that I had concerns about. They were very friendly and helpful and they were professional about how they went through details about my experience. They made my concerns their top priority and I am very thankful for that.

Very nice, fast and made the rental a breeze. I would recommend to anyone in the Artesia area!

I had to go 38mi to get a sm truck in Artesia NM for the in-town move in Carlsbad NM recently. I was quoted $68.00. However, my bank acct reflected a much larger amount. When I contacted one your Reps. He told me the final amt had to be paid or I could never use U-Haul again. Not to impressed with your company.

Kevin does an excellent job!

Maintenance is a huge issue, no transmission fluid and low on oil. Not helpful in explaining how to use uhaul equipment such as gUges etc.

I don't like to leave bad reviews, but It is worth it to suggest you try to rent from anyone other than this business. We have rented from this location before and have never had a good experience. The reason we rented more than once was because this is the only location available within 40+ miles, hoping subsequent experiences would be improved, but they weren't. It takes at least an hour to get the equipment and that is with the prearranged on-line rental. The staff we dealt with is clueless,the owner never seems to be around, their computers don't work (so they say) and they don't like to answer their phone (on this last rental I was told to call back. This was so the call would transfer to U-haul rather than the business take my call). Our impression is that they don't seem interested in being in the u-haul rental business. The U-haul staff, via the phone, was most helpful. My complaint here is that they don't have enough control over the behavior of the businesses providing the equipment, particularly business hours and availability. The online check in only works if the business does their job and has the equipment ready for the rental, before they leave for the day. In our experience the open hours posted online and in the u-haul system were wrong. We tried to arrive prior to closing but they closed early that day. We had no truck ready to rent after we had traveled 550 miles to pick it up! Thankfully the uhaul guy on the phone was able to work magic!

Not a thing. The staff was very friendly and helpful!!

Staff was incredible and very knowledgeable! Highly recommend using this store!

Great folks and dependable service

The drop off spot was a little unclear. We weren't sure if we were supposed to drop the truck off where we picked it up or in the fenced in area next door.

The guy that helped me was very knowledgeable, professional and got me in and out quickly. I had to change some details at the last minute and he did not hesitate to accommodate.

I'm not sure how much these people are paid to work for your corporate office. But it didn't seem like the guy was very focused on just working for U Haul. Thanks