The lady who helped me at this Sanger location was super friendly and extremely helpful. If not for her, I would have rented a van without a ramp. She changed my rental to one with a ramp and it took her about 10 seconds to do it. My only issue, and it wasn't really a big deal, was that the van looked like it had just gotten in and they didn't have time to clean it up. Not a big deal since I'm sure they weren't expecting to rent that out when I showed up and needed a different van. Overall, I'm very pleased!!!
Steven V
Customer Reviews for Sanger Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Location was under construction and it was a mess. I was afraid of getting a nail or screw in my tire. Personnel was great in spite of the mess.
Kelly JI called U-Haul customer service number because of being displaced from hurricane Helene and losing everything from the hurricane. I was unable to switch drop off locations online due to the U-Haul website not working properly, at no fault of my own. I called the customer service number and was told by a manager that it was not the problem of U-Haul that I needed a different location for drop off. I was charged a double charge due to not being able to switch online. This is unacceptable customer service from U-Haul during a natural disaster. U-Haul should be ashamed to treat their customers with such little compassion. I expect U-Haul to make this right immediately. I have been a U-Haul customer both independently and with my business for nearly 15 years. If this is not made right, I will certainly not be able to use U-Haul again. My number is 2294910177.
Jeffrey MWhen you expect to pick up the equipment at the time you select and it doesn't do any good to do so because you can't access the keys because she forgot to leave them in the lock box. Delayed us 2 hours on our schedule.
GARY NThe location is a bit dusty, but I wasn't expecting Buckingham palace. Also- this isn't their fault AT ALL- but for U-Haul to give away my reserved truck & basically force me into a bigger truck than I needed or could afford, AAAAAAND make me drive way out of my way to pick it up--- that was some BS!! I was picking my daughter up & moving her out of a domestic violence situation & to have the added stress from all of these things on top of what we were already going through was pretty upsetting & problematic. "You see, you know how to *take* the reservation, you just don't know how to *HOLD* the reservation... And that's really the most important part of the reservation: the holding." -Jerry Seinfeld
Kristen TThe pickup and return of the U-Haul were both quick and smooth.
Gregory TThe lights where building where storage unit is located did not turn on.
Jeremy WU-Haul changed my location and it was not as convenient. Moreover, the truck had wet mud in the cab on the seat and center console and dash. And in the back cargo area was a muddy hand truck. Someone had dragged through the mud and thrown it in the back of the truck. I had to clean all this up before I left
Jon Emerci
Randy B | Expérience généraleRien
Ric SCommunicate and provide service on the vehicles.
Kerry SNothing everything was great..
Barbara SThe app didn't seem to work well when checking in the truck. I had no idea where to park the truck or where to put the keys. I ended up parking the truck along a fence, locked it and placed the keys in the front door drop box.
Glenn WAngie was really on the ball! She informed me how much the low fuel charge would be but I was too tired to go fill it up. After 1600 miles that was as good as it was going to be. The truck ran well and was easy to drive. The air conditioning was not the greatest and there was a lot of wind noise in the cab. There were two of us traveling and plenty of room for our bags and cooler up front. I will not have to move a student from New York back to Texas again but I will never hesitate to rent a Uhaul the next time I need it.
LEZLIE A👍
Todd EStorage unit was clean and easy to find and move into.
Kathleen M | RéservationStaff on sight more, working elevators, use of cameras to find people that leave discarded junk & damage of property, access to management
Sandra MMy account was charged for two rents one month, once my access code was changed and I had to repetitively call the number to get access and after I surrendered my keys I received a late payment notice in my email. When I called they said they hadn't processed my move out a week after I moved out. Other than that I had no issues.
Vikki R | Expérience généraleUsed Sanger Storage for over 2 years, our storage unit was clean upon first arrival and accessible. The unit never showed any signs of leaks and never had a rodent or insect problem. Only negative was the constant price hikes, we started at $105/month and it grew to $140/month by the end.
Dawson H | Expérience généraleTrailers stored in an area that's muddy Was rented out with non working right turn signal that the agent was aware of. We had a time commitment to pickup furniture in DFW so couldn't wait to possibly find a different one. No paperwork given with rental and it wasn't checked in for over 24 hrs after return...resulting in text messages about overdue equipment
Darrold Pvery good
SERGEY ZGreat people work here. They are very helpful and provide excellent service.
John WThe customer service wasn't exactly warm, but it was quick and accurate! It was a good, easy experience-even though a smile or a welcome wouldn't hurt the lady who helped us.
Sarah SMet my needs just fine!! If I need one again I will go back!!!
Shirley C | Expérience généraleAngie was great to deal with and very helpful.
Jeff Z | Expérience généraleHave used Sanger storage before and always had NO problems. Will use again if needed
Carey C | Expérience générale24/7 enjoyed the stay there.
EDGAR L | Expérience généraleYes l was very satisfied wit everything. Thanks to Angie everything went great. She was always very helpful and answer all my questions. I would definitely use them again
Paul N | Expérience généraleAll good. Prompt service. Easy in and out.
Ray MIt was wonderful to have a storage facility available so close to my home in Sanger!
Sharon G | Expérience généraleI was the only person in the store at the time of check-in and I had to stand around and wait for someone to come to the office (which never happened) and finally a second person simply opened the gate and let me drop off the car hauler. It just shouldn't be so difficult to get service at the U-Haul centers. Always have to wait for help. Someone needs to figure out how to streamline your service and get customers in and out fast.
Gary SMerci
Valerie Rnot very professional.
Jay EY’all have are great keep it up
MARIO JAngie is a jewel!!! I will only use this facility in the future.
CAROL PAlthoght no fault of the facility I rented from, The rental vehicles needs to be inspected for mechanical safety. Especially a big truck like the one I rented. It was unsafe to drive & I would have returned the truck if I had extra time to move. It was unsafe to drive at night & the steering was loose & the truck kept wandering the lanes. Also exhaust fumes were entering the cabin due to exhaust leak.
Adam KGreat service would always go back if needed and would recommend to anyone.
Chad K | Expérience généraleSticky spill in cab when i got my rental. No big deal tho. I had a great experience
MARISSA HThe staff have always been extremely nice and helpful. I have never had any issues. I would recommend to my friends and family
Cindy W | Expérience générale1. I was phones the night prior to pick up, informing me I could not get a 20ft - but rather only a 15ft. Reserved for nearly a month. Because I was on foot to pick up I was unable to drive 30 minutes to another town. I left thousands of dollars worth of home goods/ furnishings / outside furnishings and a grill behind. 2. The cab was filthy with dirt covering the floorboards. 3. I literally drove around the corner to my home and the car transporter had a half flat tire.
Tamara Pmy trailer caught on fire and could not get a hold of anyone from uhaul to help me i finally got it fixed on my own and was only refunded the cost of the tire and wheel i had my brother bring me the trailer hasn't been serviced in years I will never recommend them to any one just Lucky i had the tools on my truck to take all the guts out of the brake drum ! Not happy at all !!!!!!!!!!!
Pro SDon't remember how long I stayed, but it was all good. I saw Angie every time I was there. We got along just fine !
JACKIE S | Expérience généraleSupplies were limited at this place, what I definitely didn't considered ethical was the fact that the truck had less fuel than stated. Once I begin driving the fuel gauge fell down a little over half a tank and it supposed to be 3/4. Not too happy about that, gas prices are getting high lately.
Nelson CAngie was amazing. Always kind thoughtful and helped me so much. They are great.
Kasie V | Expérience généraleVery good place convenient clean and no problem with rodents or bugs
Daniel C | Expérience généraleAngie is always very helpful
Michael AVery polite and helpful.
David CJust want to say that Angie was always very nice and very helpful.
ANGELA S | Expérience généraleThe quality of service was awesome, from the very start of renting a storage unit, to storing our RV. A very Special Thank you to Ms. Angie for assisting us with everything!
Pamela M | Expérience généraleI don’t really mind that the equipment was not perfectly clean it did the job just fine
TROY WI was really disappointed to find that after our things only being stored for 6 months that rats had eaten and destroyed a two month old mattress and mattress topper.
Courtney L | Expérience généralePenny and her new hire were very helpful and friendly. They hooked up the trailer for me, no problem, and made it all easy. Merci!
ALICE DPlz call me for detailed information pertaining to the situation
Jennifer B | Expérience généraleGet a new lock at the pick up location.
Teresa GEverything about our experience with the storage, including u-haul rental, was very exceptional. Angie was always helpful and pleasant. We definitely recommend this company.
DIANE V | Expérience généraleI picked up the truck from Sanger storage and it was dirty. I didn't think anything of it because the only thing they talked about was making sure I returned the truck with a full tank of gas. The contract also said nothing about cleaning. I used it for one 15 min trip. The location I returned it to charged me a $25 cleaning fee when I returned the truck in the same condition I got it in. The man at LW's told me he would refund me the money and charge the Sanger storage but I was not refunded. Not very happy that I'm being charged for something that I didn't do and was never discussed.
Stephanie HAngie was awesome, she is always very helpful.
Kim G | Expérience généraleAngie is great, always kind and helpful!
Kerry M | Expérience généraleWould absolutely refer friends to this storage!!!
Darrel L | Expérience généraleThe staff lady was wonderful helpful and very kind if I need storage again I would use Sanger storage just because of her
Paula M | Expérience généraleThe people were very friendly I will definitely be back next time i need a truck
Charles MThere was no dolly in the equipment, had to go back the next day to pick it up. The back of truck had black trash in it.
Jennifer HWhen you call the listed phone #, they don't answer as U-Haul, they just say "Hello"! I was instructed to return the trailer to a different city than where I rented one for the trip north in October 2020 and not where I live!
C DAngie is an amazing, helpful person! She should be commended for her dedicated customer service!
NICOLE H | Expérience généraleAngie was friendly, helpful and professional. I felt safe going to my storage unit no matter what time I was there.
Joann T | Expérience généraleNo people at drop off location. Very confusing
DANIEL TThis dealership could have easily informed me I really need a couple of extra gallons to keep from paying the tip off fee of uhauls which makes me pay an extra 30 because it went below the 1/4 tank limit which is what the renting dealer gave me. That is a TOTAL RIP-OFF ON UHAULS PART AND ALLOWS THE RECIEVING OUTLET TO MAKE AN ADDITIONAL 30!!
George THave diff sized vehicles available.
Doris WMgr Angela was very knowledgeable, personable and helpful in the rental process. LED lights on the car dolly were bright and safe. Easy access in Sanger Texas.
Steven LThe facility location was easy to access and my unit was neat and dry and clean. The units are fair priced and the staff is very knowledgeable and answered all my questions.
Jessica F | RéservationThe staff were amazing and very helpful.
Natasha M | RéservationClean and organized facility
Tom S | RéservationVery friendly and helpful
Angela C | RéservationI like being able to access 24/7
Christopher C | RéservationNo comment
Kim B | RéservationI think the drive in can afford to be improved to eliminate mud holes when it rains. Also there were times the person in the office was gone working on something else. Otherwise very helpful. Thanks
ABEL H | Expérience généraleThis is the 2nd time that I have used this facility, both times dealing w/ having been displaced to a home fire. The service was consistently polite and helpful;good experience during a trying time.
Marium P | Expérience généraleThe storage unit met our needs and our items were safe and secure. Would not hesitate to use this storage facility if the need arises in the future.
PHYLLIS R | Expérience générale👍👍👍👍👍
ERIKA S | Expérience généraleGood experience
Terry G | Expérience généraleStaff has been very helpful and friendly
Tony G | RéservationConvenient and Angie was so great!
AMY S | Expérience généraleThe sisters before and now Angela has made our rental experience awesome. Thank you Ladies for all your help and understanding.
PAMELA L | Expérience généraleVery helpful, energetic, and personable staff! I was very pleased to do business with folks who don't act like they hate their job or are bothered by their customers. Fantastic place! Thanks!
TANNER G | Expérience générale👍
PATRICK W | Expérience généraleThe lady in the office was very professional and helpful. Was a pleasure meeting her and having her help us get the shed.
Karen H | RéservationMerci
TAMMY R | Expérience généraleStaff is absolutely wonderful!
Rebekah I | RéservationExcellent service all the way in getting the unit.
David M | RéservationThey were very pleasant and it was quick to take care of the paperwork.
GAIL M | Premières impressionsVery pleasant people
BRIAN H | Premières impressionsHelpful and friendly
Privacy R | Premières impressionsFriendly staff. The unit was very well kept. I would highly recommend this facility.
Privacy R | Premières impressionsStaff is very friendly and helpful
AUDRA P | Premières impressionsThe unit I rented was exactly as advertised. The customer service at the facility is excellent and I am feel confident storing my belongings at Sanger Storage.
Privacy R | Premières impressionsStaff was very friendly and informative. Facility is well maintained and clean.
Privacy R | Premières impressionsVery satisfied. Good value.
LISA G | Premières impressionsgood service
Privacy R | Premières impressionsIt was easy to make reservation
Privacy R | Premières impressionsGood customer service
Privacy R | Premières impressionsGood location
Privacy R | Premières impressionsVery professional and excellent customer service
Privacy R | Premières impressionsVery good customer service
Privacy R | Premières impressionsExcellent service à la clientèle
Privacy R | Premières impressionsExcellent service à la clientèle
Privacy R | Premières impressions