Évaluations des clients Sas Food Mart

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Sas Food Mart

Cote générale :

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Diana A.
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Be more professional and don't treat it like it's a convenient store business. Which by the way I wouldn't shop at your store either in the future! Very unfriendly

Cory C.
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Le client n'a pas laissé de commentaire.

binod B.
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Thank you.

Mardi L.
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Truck wasn't clean. There were leftover wet rug in the truck. Not sure if truck was cleaned prior to pick up.

JAMES ROBERT D.
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Le client n'a pas laissé de commentaire.

Joseph B.
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Customer service was severely lacking.

Greg T.
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No dedicated u haul person no one could answer any questions about vehicle. More interested in selling beer and potatoe chips.

Elijah G.
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Le client n'a pas laissé de commentaire.

SEUNG H L.
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Customer service relocated pick up location without any apology. I made reservation 24/7 pick up truck but it didn't happen when I get there. I drove extra 10 miles. I don't know it is system mistake or someone didn't work right.

FRANK S.
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Le client n'a pas laissé de commentaire.

FISSEHA E.
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Don't go this area they are rude and disrespectful, i was use different time U haul always was fantastic but this one my bad experience. They don't deserve work with U-Haul

Kasandra S.
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Le client n'a pas laissé de commentaire.

Abdou D.
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Le client n'a pas laissé de commentaire.

Anton T.
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Le client n'a pas laissé de commentaire.

Steven C.
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Vehicle was a bit dirty with crumbs and some paper in the cab. Otherwise it was an easy pickup and drop off.

Teesha O.
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Le client n'a pas laissé de commentaire.

WILLIAM B.
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Le client n'a pas laissé de commentaire.

Jason S.
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The mobile check in did not work and kept giving me an error message. I went inside and they gave me the key. Then I returned the vehicle 3 hours later and gave the key back to the store operator. Yet, I was charged an additional $40 for not using the mobile return. When I called Uhaul to ask questions they said their system was down and would have to call me back. It has been all day and I have not heard back.

Herbert C.
Évaluation :

Truck was nice but only had 1/2 tAnk of fuel and was 2 qt low on oil which we made them put in. Also windshield washer fluid. This was a new truck with 11760 miles on it. Have you trained these people. This isNOT an approximate dealer for UHaul

Amandeep K.
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Le client n'a pas laissé de commentaire.

Cherie M.
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Le client n'a pas laissé de commentaire.

Kenneth B.
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Le client n'a pas laissé de commentaire.

Susan S.
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Everything went great for me. I read some of the reviews and was a bit afraid of getting a truck from here, but she was nice and the truck was clean.

jose F.
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Good service

LENNON G.
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Le client n'a pas laissé de commentaire.

NICHOLAS H.
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They claimed I rented a hand truck I never received

Karen A.
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Stop changing the pick up location and time. i was scheduled for a 9:00 pick up only to have Uhaul change it to 2:00, reason unknown. When i arrived at the pick up location, there were 3 trucks of the size I ordered available. The clerk at the location was curt and not very helpful.

Nicholas S.
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Le client n'a pas laissé de commentaire.

Omar L.
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I recommend the place good customer service

Corban C.
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Truck was dirty inside and out. The personnel were helpful and communicative though.

Stephen M.
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We were forced to take a smaller than desired truck because a 26' truck was 45 minutes from our loading location. Not something we were advised about until 24 hrs before move date. We had hired movers through the U-haul network and couldn't afford using up their allotted time with traveling to the far away location. It was not something we were advised of when we made the original reservation in August. So much for planning ahead. Obviously 'first come first serve' meant nothing since there were 26' trucks on the lot of our preferred location as we drove to the other spot. The lack of truck space resulted in us leaving behind a large amount of our belongings in storage and now we'll have to do it all again. Uhaul sucks as far as I'm concerned. So who is going to give us back our time and expense that would have just been incremental with the proper equipment and better treatment of repeat customer. The only thing Uhaul has going for them are their employees and local reps. We should have just hired a full service provider since it will cost us more now with the double rental.

MICHAEL H.
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Le client n'a pas laissé de commentaire.

JACLYN R.
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Le client n'a pas laissé de commentaire.

Katrina H.
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My truck was in back where I was very isolated, other than the junky nodding off. Very uncomfortable and unsafe feeling. Same experience when I returned the truck. I had to take photos of the truck and I didn't feel safe being outside in back of a run down convenience store.

binod B.
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Le client n'a pas laissé de commentaire.

EVAN L.
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Was charged for "cleaning" even though the van was not cleaned or sanitized before my use. Reservation was late and I was not given extra time to make up for my stolen time. Staff was RUDE.. Multiple used face masks found in diver area.

CHARLES N.
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If you erroneously picked the second payment from my bank account, Kindly refund. My order 80753579. 1st payment is accurate according to invoice. Second payment negates the good. And your phone is unreachable. If second withdrawal is accurate, i need invoice to support it.

Alvarez M.
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Le client n'a pas laissé de commentaire.

AMARJIT SINGH A.
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Le client n'a pas laissé de commentaire.

Brigitte L.
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I was charged for a utility dolly and didn't receive it, I was charged $50 more than I was 2 days prior for the same size but with extra's. It had damage inside that you could trip over.

Richard F.
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Le client n'a pas laissé de commentaire.

Andra D.
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I have made many moves with U-Haul over the years. My experience was great as usual. Thank you for the great service. This particular pick up location was a bit odd. But the service was acceptable.

Todor A.
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Le client n'a pas laissé de commentaire.

Robert B.
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Completely unorganized. No care for the customer. Truck is dirty and a poor condition. As for customer service, I was almost scammed. I used 4.5 gallons and filled 5 gallons up. When I returned it they stated I didn't fill enough gas. I refused to pay anything extra and they were trying to nickel and dime me. Luckily they let that go. This is an unsightly location and people working their don't look like employees. They just wanted me to pay and get out. Never again will I come back here. Be aware!!!!!!

Cheryl B.
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Le client n'a pas laissé de commentaire.

DAVID E.
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Gas station not good, they busy with others - this place bad- I rented at storage place and uhaul switch me-

Susan S.
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I had to go to 2 locations to get my truck. Air conditioning did not work.

troy P.
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Le client n'a pas laissé de commentaire.

Robert J.
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They were very helpful to me and gave me the parts I needed.

Christopher B.
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Le client n'a pas laissé de commentaire.

MICHAEL S.
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My agreement with U-Haul was a 10am pickup of a 10' box van at the Lynnwood, Wa location. On the U-Haul site, it was a confirmed location where the correct truck would be. When I got there, they had no reservation and no truck. I was forced to drive to the Everett location ( Sas Food Market) where their paperwork said it wouldn't be available till 4pm because it was reserved for someone else. The original location (Lynnwood - 19130 Hwy 99) did nothing but shrug their shoulders & made no effort to call U-Haul corporate to help get it resolved and claimed my truck was not reserved. On the other hand, the gas station owner in Everett called on my behalf and after 20 minutes was able to convince U-Haul reservations to honor my reservation. Lesson learned - beware of U-Hauls on line reservation system - even though they gave a promise that the correct truck at the agreed time was reserved at that specific location, that apparently is often not the case. That can be expensive when, like me, you've hired people to help you move, not to mention the lost time. To U-Hauls (minor) credit, they did at least credit me the 40 extra miles I had to drive to get the moving van.

FRANK M.
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people were great, very helpful

JAMES B.
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We've rented from here 3 or 4 times, I've been ignored every time I've walked in, when there is someone within 3 feet behind the counter, this woman takes the Gold Medal for lack of customer service skills, my wife reiterated the same when she went in to drop off the key, and I hadn't even told her how rudely I was treated. I finally had to say something, that I had a Uhaul scheduled for 11 a.m. the lady came over in a rude abrupt manner, motioned me to step aside so she could wait on another customer behind me in line. She did the same to my wife. Then the man, looks like her husband, maybe, which has helped me before, who has actually always been fairly polite and actually has some customer service skills, waited on me. By this point I'm already irritated. The trucks we've rented from here: The steering is always off, they oversteer, brakes aren't solid, and they are always dirty. This location is a homeless and drug colony. I've mentioned it to the owner in the past, that no one is going to want to rent from them, if they have to see a freak show every time they go to pick up and drop off. He told me, yes, we've called the police, and they won't do anything. Not my problem. When returning the Uhaul, I was pumping the gas, while my wife went inside to return the keys. There's a guy making a B-Line towards me, no mask, looked like he was one of the people that hang around in front of the Gas Station. I didn't know who he was, so I said something to him in Spanish. He started getting confrontational with me, and asked what I said. I told him, I said, hey what's up, what do you need. No mask, I want to stop him before he gets right next to my face and gives me the Coronavirus. He should be wearing a fricking mask, the rest of us have to, can't say I like it much either , but these are supposed to be business people, and abide by the same guidelines we're supposed to abide by when we enter stores or any public place. He got mad, blah....blah.....blah...."you just assume I don't work here." Yes, the fact you're not wearing a mask, and you're talking like a gangster to every drug addict that pulls up in their car, and the homeless people hanging around , kind of led me to believe, you were one of the local hang arounds, and might be asking me for spare change. He comes back out of the gas station, talking with one of the hang around homeless people outside, smoking a cigarette, they're buddies. He just kept looking at me in my car shaking his head taunting. What it appears like to my wife and I is that they pay this guy a few bucks to go check the trucks, so the rude lady can stay in her store and continue to be rude to people, not sure who he was, because he wasn't wearing a mask, or Uhaul shirt. The rude lady, tells us she's charging us for not folding the blankets. First, no one said we had to fold the blankets. Second, I'm not going to hang around too long at a place where there's drug addicts, homeless people, not wearing masks, smells like urine, and get the Coronavirus or some other communicable disease. Good to the guy for working, but they may want to provide him a mask, teach him how to wear it, teach him some customer service skills, and get him a turtle neck, to cover up all the tattoos on his neck. Not a good look. How would I describe this location to friends or family. Rude, No masks for the guy checking the gas and mileage on the truck, marginal trucks, freak show, homeless and drug addicts hanging out front every time, drug addicts pulling up and conversating with their buddies that apparently live out front of the store. Super sad. This is how society and a business looks when it has collapsed. We won't be renting from this location anymore. When you think about a business that cuts corners, and doesn't treat their customers with common cou rtesy and respect, this one will be right there on top of my list. Yep, that's a lot, but this place is the bottom of the barrel, and I couldn't not say something, because it's that bad. Sorry, these people, simply don't have the personnel and resources to properly run a gas station/mini mart and Uhaul rental location. They're always busy stocking shelves, missing, and rude when you finally get someone to help, except for the husband, but it's very apparent, he's in over his head as well, because he's rushed, speaks in unintelligible sentences when helping, like the customer renting the Uhaul is an afterthought. He has always been fairly polite, though. Not his wife, or whoever she is. We're done with this location. It's convenient, but not clean or professional. Most Uhaul locations, the customer service sucks, but this place really sucks. 1 rediculously lousy star for this business, and it doesn't even deserve that.

Patrick R.
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Le client n'a pas laissé de commentaire.

Cynthia W.
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The SAS drop off was gross, highly unprofessional and “shady”. I would never go back there

Ronald D.
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Le client n'a pas laissé de commentaire.

WILLIAM Y.
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I am afraid I wouldn't recommend Uhaul to anyone right now. I cant believe you stay in business the way you managed my last rental.. if you want to call me I will tell you all the ways you screwed up. Five times!.340-277-5999.☹

LOGAN C.
Évaluation :

The employees were rude and pushy and seemed like they did not want to be there. It seemed that we were interrupting their day to rent a trailer. I will never use this location again

Tarran W.
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Geet (not sure if I spelled it right) was amazing and so helpful!

GERALD B.
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Vehicles are dirty but work well. Would recommend bringing window cleaner and paper towels for the windshield and side view mirrors. Also, during checkin, Chrome did not work for the 24-hour checkin process. Would recommend you use Safari or another web browser if using a smart phone. The staff were excellent!

KELEGHAI T.
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Le client n'a pas laissé de commentaire.

Betty F.
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Very nice people and easy rental.

Belen S.
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Le client n'a pas laissé de commentaire.

JOSEPH T.
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The space was a little small and awkward, but the service was good and the people I interacted with were very helpful.

DEREK C.
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Le client n'a pas laissé de commentaire.

Morgen M.
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Le client n'a pas laissé de commentaire.

Brian R.
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Le client n'a pas laissé de commentaire.

Tyrone P.
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Le client n'a pas laissé de commentaire.

Douglas T.
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Le client n'a pas laissé de commentaire.

Chad M.
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Went to pick up the trailer in Burlington Washington, the trailer was not there. Had to go all the way to Everett Washington to get one. The lady at the Everett location said I could drop the trailer off anywhere near Spokane. Went to Airway Heights to drop it off, guy had to re hook up the trailer because they wouldn't accept the trailer. I will not ever use U-Haul again. Terrible experience all around. I will tell anyone who asks me about my experience. Will never recommend U-haul.

Mark C.
Évaluation :

There is nothing wrong with the location or the owner. However, my original pickup location did have the trailer I requested in the yard. The trailer I used made it to my destination, but the brakes were very much under par and only activated under very heavy braking situations, and 2 of the 4 tires (minimum) need to be replaced

Alexander F.
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Le client n'a pas laissé de commentaire.

Johnny D.
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Le client n'a pas laissé de commentaire.

Molly A.
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The owner was extremely accommodating. He saw the problems in the ORIGINAL REGISTRATION and he was pleasant and and professional and fixed the situation for me so that I could keep the truck with all of my belongings safe. Please call or send me the address so that I can submit a complaint for the original registration.

ANDREW D.
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I am very angry and want my money back, after I reserved the truck and trailer, I get to the location that was supposed to have it early, wait in line all for them to tell me they didn't have it. And then I get things straightened out online and am told to wait and hour, I never get a call, so I have to call them. So I call the other store that had both the truck and the trailer and they try and give me a box truck. Luckily they had a regular f150 and car hauler I needed. Then I finally get said trailer and truck back and as to my surprise didn't get the rental fee back. I've rented trucks before and trailers and have got my deposit back. As I was renting the truck and trailer no one explained to me I wouldn't get my cash back for what I thought was a deposit.

katherine S.
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They are very nice and helpful I will use them for all my rental needs

Felicia P.
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This location was unfriendly, they didn't have any knowledge of the equipment, I asked for a tow dolly and was brought a furniture dolly, they don't have a separate register for the store and uhaul so the lines get backed up.

MICHAEL B.
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I don't know my experience was flawless.

JOLEEN S.
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Le client n'a pas laissé de commentaire.

JAMES B.
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Friendly person checking me out, however there is a problem with homeless and drug addicts sleeping on the side of the building, and hanging out front, wandering into the gas station store without mask, apparent hygiene issues at this store, because of this problem. The last time I dropped off at this location, because it's close to where I live, it was night, 5 people loitering out front, apparent drug deal going down, people acting weird and intimidating when I went in to drop off the keys. I mentioned to the person checking me out, unless they did something about this issue people would not want to rent from here. He said I know, I have called the police and they won't do anything about it. Welcome to Washington State and the Seattle area, where anything goes, and business owner's can't do anything to protect their property, or business they've worked so hard to build. Anyway, it's a problem at this location.

GREGORY ALLEN B.
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Le client n'a pas laissé de commentaire.

YANIV KAYENGA M.
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Try not charge customer the miles we don't use that's what hapend to us

TIMOTHY T.
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Le client n'a pas laissé de commentaire.

HECTOR A.
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Speedy process

Hayder A.
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Good service

RICKY GORDON J.
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Le client n'a pas laissé de commentaire.

BRUCE S.
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Le client n'a pas laissé de commentaire.

Robert W.
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Le client n'a pas laissé de commentaire.

Grey R.
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They were just not set up very well for U-Haul renting. It was hard to talk with them while they sold goods grocery goods to other customers. The people ahead of me had more issues than I did. I had to pull the dirty truck rental display board out of the window and store it while I used the truck. There were maintenance lights on in the truck, as well. All and all everything went well.

leonard E.
Évaluation :

Nothing, great as is!

FADI A.
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Amazing crew and very helpful

DOUGLAS WAYNE P.
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Le client n'a pas laissé de commentaire.

Michael J.
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Le client n'a pas laissé de commentaire.

ANGEL A.
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Le client n'a pas laissé de commentaire.

RUBEN M.
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Le client n'a pas laissé de commentaire.

NATHANIEL CHARLE H.
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Trailer worked well. Customer assistance was prompt and friendly.

DENISE B.
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Customer service was horrible. I asked to do a mobile pickup and they still made me come in. When I showed up the gentleman proceeded to take a picture of my drivers license with his personal cell phone without informing me. When I asked about it he laughed at me and turned to the other employee.

BRIAN M.
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Extremely helpful and very fast . Great customer service !

HELEN F.
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Our original reservation was 10a in Marysville, WA, at online checkin it was moved to Mt Vernon, WA at2p. After a phone call to Corp found you wouldn't honor our pickup site but we're able to change the pickup time to noon. When we arrived trailer was not there nor was it 2 hours later so we had to ultimately change to smaller trailer and pickup at an Everett, WA site. Very disappointed in Uhaul, we were doing a one way move and had to totally alter our schedule and do a lot of running around and several phone calls later finally had a trailer to complete our move.

Lisa L.
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Le client n'a pas laissé de commentaire.

Non reviews have been submitted for this location.

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