Great customer service! TheJOSE V.
Customer Reviews for Sas Food Mart
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Everett, WA 98204
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - sam : 8h am à 6h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The truck was difficult to start. The customer service was excellent.THOMAS A.
Honestly I felt very uncomfortable going behind the counter to be helped, and I didn't understand the process as I would have liked... First time with this sort of experience. Every other time I've gotten a Uhaul there was a person that explained the whole process, and there was very clear instructions. I didn't feel I had that this timeRACHELLE D.
Le client n'a pas laissé de commentaire.KEVIN M.
Le client n'a pas laissé de commentaire.binod B.
Le client n'a pas laissé de commentaire.CHRISTOPHER M.
Vehicle smelled like cigarettes. The day before they called me up and rerouted me 20 min out of my way. They also sent me a text saying that if I feel out the information online then I could show up and pick up the keys. I filled out the information online including my driver's license pictures. I received an immediate confirmation that when I show up the keys would be ready. They were not. I sat around 10 min eventually after taking down all my information again he just hands me the keys. When I get home with the uhaul, There was no appliance dolly like I had requested and that they told me would be in the U-Haul. I called up and they let me know that they don't have my information on file and that I am driving around in a storm stolen vehicle. Then they proceeded to take my information for the third time in less than 24 hours and that I had to go to the original place that I was supposed to pick up the truck and get the appliance dolly. I showed up to pick up the appliance dolly and they charged me for it Second second time. Then when I returned the truck less than four hours later they charged me for the gas and mileage of going out of my way to pick up the truck and picking up the dolly. They told me that they would give me a free day which I did not need so I expected them to give me some sort of discount. All I got was a 50 $discount. Will probably never go with U-Haul ever again.Christopher B.
The gas station owner was very helpful and kind.BEULA C.
They were very helpful to me.MICHAEL S.
Le client n'a pas laissé de commentaire.James W.
The staff were very friendly and helpful so I have no complaints or issues with them. What I am upset about is I reserved a Ford transit Van for my u-haul rental and did not realise the SAS food market was where I needed to pick up the vehicle as I used the website for the one on Evergreen way. When I arrived, I ended up receiving a Chevy Box truck which was not what I reserved, I was very frustrated that I was sent to the wrong location first and then I didn't even get the vehicle I reserved ahead of time online for. Also, I did not feel comfortable at the location I picked up the u-haul from as there were homeless drug addicts hanging out right outside the entrance and I did not feel safe being a single woman alone around those types of people. I do not know if the website needs to be updated or maybe the locations but according to what I reserved on line, it was supposed to be a different u-haul by Jiffy Lube on Evergreen way. Again come at the staff was friendly and helpful and I had no problems with them but overall my experience was unsatisfying and I hope I will be directed to the correct location and get the vehicle I actually reserved next timeERICA K.
Le client n'a pas laissé de commentaire.ALISON A.
Le client n'a pas laissé de commentaire.HARMAN S.
Le client n'a pas laissé de commentaire.KEVIN D.
Le client n'a pas laissé de commentaire.Venessa M.
Le client n'a pas laissé de commentaire.Charles J.
Very friendly and helpful.MARK R.
Le client n'a pas laissé de commentaire.PETER M.
Excellent service à la clientèleGEA Y.
Le client n'a pas laissé de commentaire.ROBERT L.
Le client n'a pas laissé de commentaire.JAMES L R.
Le client n'a pas laissé de commentaire.HOLLY F.
Le client n'a pas laissé de commentaire.EBONIE M.
Extremely helpful employees! They had a computer issue but were very helpful while resolving it.Caleb B.
Le client n'a pas laissé de commentaire.RUSSELL M.
Le client n'a pas laissé de commentaire.Robin J.
Le client n'a pas laissé de commentaire.ADAM B.
Le client n'a pas laissé de commentaire.VU NGOC N.
Le client n'a pas laissé de commentaire.MILES R.
Le client n'a pas laissé de commentaire.Andrew J.
Le client n'a pas laissé de commentaire.JAMIE K.
Very Good Customer Service! Very helpful with Time (He Extended it) Thank you so much!IREENE H.
Le client n'a pas laissé de commentaire.JULIE ANN T.
Very friendly and knowledgeable, answered all my questions and helpful with the process, Thank You!JAMES BURTON N.
This was so wonderful experience for me I will recommend this place to everyone the owner Mr. SURJEET WAS SO KIND AND HELPFUL AND THE LADY Tina WHO WORKS THERE WAS SO FAST IN DOING ALL THIS , I am glad I stopped by this place for my truck. 5 star rating is not enough for these guys they deserve the millions star for there service and kindness.GURPREET S.
Very knowledgeable, respectful & courteous. I will be glad to do business again with them also recommend them to my family, friends or anyone. Good job guys.FRANCK GOUSSEBEH B.
Terrible service. Quote wasn't accurate. Rude! I'll never go there again.RANDY RUSSELL H.
It was overall great ðŸ‘ŒðŸ»ARTEMIO R.
Employees less than kind and made to feel very uncomfortable for rental. Truck was not clean and they did not give us our pads we purchased. Worth the extra drive to the UHaul stores located at 14429 Hwy 99, Lynnwood, WA 98087 or 6443 Evergreen Way, Everett, WA 98203.Donald M.
Good serviceJOHN N.
Le client n'a pas laissé de commentaire.EDWARD CHARLES G.
Staff are rude. Truck was dirty inside. I didn't receive any of the additional items I requested.Kevin S.
Le client n'a pas laissé de commentaire.Jeff K.
Very expensive.LAMIN K.
Le client n'a pas laissé de commentaire.Helge J.
Excellent serviceHARKARANJOT T.
Don't make the customer fill up a gas tank with 0,36 gallons of fuel just because they drove it 5 miles.Jacob A.
Be more professional and don't treat it like it's a convenient store business. Which by the way I wouldn't shop at your store either in the future! Very unfriendlyDiana A.
Le client n'a pas laissé de commentaire.Cory C.
Truck wasn't clean. There were leftover wet rug in the truck. Not sure if truck was cleaned prior to pick up.Mardi L.
Le client n'a pas laissé de commentaire.JAMES ROBERT D.
Customer service was severely lacking.Joseph B.
No dedicated u haul person no one could answer any questions about vehicle. More interested in selling beer and potatoe chips.Greg T.
Le client n'a pas laissé de commentaire.Elijah G.
Customer service relocated pick up location without any apology. I made reservation 24/7 pick up truck but it didn't happen when I get there. I drove extra 10 miles. I don't know it is system mistake or someone didn't work right.SEUNG H L.
Le client n'a pas laissé de commentaire.FRANK S.
Don't go this area they are rude and disrespectful, i was use different time U haul always was fantastic but this one my bad experience. They don't deserve work with U-HaulFISSEHA E.
Le client n'a pas laissé de commentaire.Kasandra S.
Le client n'a pas laissé de commentaire.Abdou D.
Le client n'a pas laissé de commentaire.Anton T.
Vehicle was a bit dirty with crumbs and some paper in the cab. Otherwise it was an easy pickup and drop off.Steven C.
Le client n'a pas laissé de commentaire.Teesha O.
Le client n'a pas laissé de commentaire.WILLIAM B.
The mobile check in did not work and kept giving me an error message. I went inside and they gave me the key. Then I returned the vehicle 3 hours later and gave the key back to the store operator. Yet, I was charged an additional 40 $for not using the mobile return. When I called Uhaul to ask questions they said their system was down and would have to call me back. It has been all day and I have not heard back.Jason S.
Truck was nice but only had 1/2 tAnk of fuel and was 2 qt low on oil which we made them put in. Also windshield washer fluid. This was a new truck with 11760 miles on it. Have you trained these people. This isNOT an approximate dealer for UHaulHerbert C.
Le client n'a pas laissé de commentaire.Amandeep K.
Le client n'a pas laissé de commentaire.Cherie M.
Le client n'a pas laissé de commentaire.Kenneth B.
Everything went great for me. I read some of the reviews and was a bit afraid of getting a truck from here, but she was nice and the truck was clean.Susan S.
Good servicejose F.
Le client n'a pas laissé de commentaire.LENNON G.
They claimed I rented a hand truck I never receivedNICHOLAS H.
Stop changing the pick up location and time. i was scheduled for a 9:00 pick up only to have Uhaul change it to 2:00, reason unknown. When i arrived at the pick up location, there were 3 trucks of the size I ordered available. The clerk at the location was curt and not very helpful.Karen A.
Le client n'a pas laissé de commentaire.Nicholas S.
I recommend the place good customer serviceOmar L.
Truck was dirty inside and out. The personnel were helpful and communicative though.Corban C.
We were forced to take a smaller than desired truck because a 26' truck was 45 minutes from our loading location. Not something we were advised about until 24 hrs before move date. We had hired movers through the U-haul network and couldn't afford using up their allotted time with traveling to the far away location. It was not something we were advised of when we made the original reservation in August. So much for planning ahead. Obviously 'first come first serve' meant nothing since there were 26' trucks on the lot of our preferred location as we drove to the other spot. The lack of truck space resulted in us leaving behind a large amount of our belongings in storage and now we'll have to do it all again. Uhaul sucks as far as I'm concerned. So who is going to give us back our time and expense that would have just been incremental with the proper equipment and better treatment of repeat customer. The only thing Uhaul has going for them are their employees and local reps. We should have just hired a full service provider since it will cost us more now with the double rental.Stephen M.
Le client n'a pas laissé de commentaire.MICHAEL H.
Le client n'a pas laissé de commentaire.JACLYN R.
My truck was in back where I was very isolated, other than the junky nodding off. Very uncomfortable and unsafe feeling. Same experience when I returned the truck. I had to take photos of the truck and I didn't feel safe being outside in back of a run down convenience store.Katrina H.
Le client n'a pas laissé de commentaire.binod B.
Was charged for "cleaning" even though the van was not cleaned or sanitized before my use. Reservation was late and I was not given extra time to make up for my stolen time. Staff was RUDE.. Multiple used face masks found in diver area.EVAN L.
If you erroneously picked the second payment from my bank account, Kindly refund. My order 80753579. 1st payment is accurate according to invoice. Second payment negates the good. And your phone is unreachable. If second withdrawal is accurate, i need invoice to support it.CHARLES N.
Le client n'a pas laissé de commentaire.Alvarez M.
Le client n'a pas laissé de commentaire.AMARJIT SINGH A.
I was charged for a utility dolly and didn't receive it, I was charged 50 $more than I was 2 days prior for the same size but with extra's. It had damage inside that you could trip over.Brigitte L.
Le client n'a pas laissé de commentaire.Richard F.
I have made many moves with U-Haul over the years. My experience was great as usual. Thank you for the great service. This particular pick up location was a bit odd. But the service was acceptable.Andra D.
Le client n'a pas laissé de commentaire.Todor A.
Completely unorganized. No care for the customer. Truck is dirty and a poor condition. As for customer service, I was almost scammed. I used 4,5 gallons and filled 5 gallons up. When I returned it they stated I didn't fill enough gas. I refused to pay anything extra and they were trying to nickel and dime me. Luckily they let that go. This is an unsightly location and people working their don't look like employees. They just wanted me to pay and get out. Never again will I come back here. Be aware!!!!!!Robert B.
Le client n'a pas laissé de commentaire.Cheryl B.
Gas station not good, they busy with others - this place bad- I rented at storage place and uhaul switch me-DAVID E.
I had to go to 2 locations to get my truck. Air conditioning did not work.Susan S.
Le client n'a pas laissé de commentaire.troy P.
They were very helpful to me and gave me the parts I needed.Robert J.
Le client n'a pas laissé de commentaire.Christopher B.
My agreement with U-Haul was a 10am pickup of a 10' box van at the Lynnwood, Wa location. On the U-Haul site, it was a confirmed location where the correct truck would be. When I got there, they had no reservation and no truck. I was forced to drive to the Everett location ( Sas Food Market) where their paperwork said it wouldn't be available till 4pm because it was reserved for someone else. The original location (Lynnwood - 19130 Hwy 99) did nothing but shrug their shoulders & made no effort to call U-Haul corporate to help get it resolved and claimed my truck was not reserved. On the other hand, the gas station owner in Everett called on my behalf and after 20 minutes was able to convince U-Haul reservations to honor my reservation. Lesson learned - beware of U-Hauls on line reservation system - even though they gave a promise that the correct truck at the agreed time was reserved at that specific location, that apparently is often not the case. That can be expensive when, like me, you've hired people to help you move, not to mention the lost time. To U-Hauls (minor) credit, they did at least credit me the 40 extra miles I had to drive to get the moving van.MICHAEL S.
people were great, very helpfulFRANK M.
We've rented from here 3 or 4 times, I've been ignored every time I've walked in, when there is someone within 3 feet behind the counter, this woman takes the Gold Medal for lack of customer service skills, my wife reiterated the same when she went in to drop off the key, and I hadn't even told her how rudely I was treated. I finally had to say something, that I had a Uhaul scheduled for 11 a.m. the lady came over in a rude abrupt manner, motioned me to step aside so she could wait on another customer behind me in line. She did the same to my wife. Then the man, looks like her husband, maybe, which has helped me before, who has actually always been fairly polite and actually has some customer service skills, waited on me. By this point I'm already irritated. The trucks we've rented from here: The steering is always off, they oversteer, brakes aren't solid, and they are always dirty. This location is a homeless and drug colony. I've mentioned it to the owner in the past, that no one is going to want to rent from them, if they have to see a freak show every time they go to pick up and drop off. He told me, yes, we've called the police, and they won't do anything. Not my problem. When returning the Uhaul, I was pumping the gas, while my wife went inside to return the keys. There's a guy making a B-Line towards me, no mask, looked like he was one of the people that hang around in front of the Gas Station. I didn't know who he was, so I said something to him in Spanish. He started getting confrontational with me, and asked what I said. I told him, I said, hey what's up, what do you need. No mask, I want to stop him before he gets right next to my face and gives me the Coronavirus. He should be wearing a fricking mask, the rest of us have to, can't say I like it much either , but these are supposed to be business people, and abide by the same guidelines we're supposed to abide by when we enter stores or any public place. He got mad, blah....blah.....blah...."you just assume I don't work here." Yes, the fact you're not wearing a mask, and you're talking like a gangster to every drug addict that pulls up in their car, and the homeless people hanging around , kind of led me to believe, you were one of the local hang arounds, and might be asking me for spare change. He comes back out of the gas station, talking with one of the hang around homeless people outside, smoking a cigarette, they're buddies. He just kept looking at me in my car shaking his head taunting. What it appears like to my wife and I is that they pay this guy a few bucks to go check the trucks, so the rude lady can stay in her store and continue to be rude to people, not sure who he was, because he wasn't wearing a mask, or Uhaul shirt. The rude lady, tells us she's charging us for not folding the blankets. First, no one said we had to fold the blankets. Second, I'm not going to hang around too long at a place where there's drug addicts, homeless people, not wearing masks, smells like urine, and get the Coronavirus or some other communicable disease. Good to the guy for working, but they may want to provide him a mask, teach him how to wear it, teach him some customer service skills, and get him a turtle neck, to cover up all the tattoos on his neck. Not a good look. How would I describe this location to friends or family. Rude, No masks for the guy checking the gas and mileage on the truck, marginal trucks, freak show, homeless and drug addicts hanging out front every time, drug addicts pulling up and conversating with their buddies that apparently live out front of the store. Super sad. This is how society and a business looks when it has collapsed. We won't be renting from this location anymore. When you think about a business that cuts corners, and doesn't treat their customers with common cou rtesy and respect, this one will be right there on top of my list. Yep, that's a lot, but this place is the bottom of the barrel, and I couldn't not say something, because it's that bad. Sorry, these people, simply don't have the personnel and resources to properly run a gas station/mini mart and Uhaul rental location. They're always busy stocking shelves, missing, and rude when you finally get someone to help, except for the husband, but it's very apparent, he's in over his head as well, because he's rushed, speaks in unintelligible sentences when helping, like the customer renting the Uhaul is an afterthought. He has always been fairly polite, though. Not his wife, or whoever she is. We're done with this location. It's convenient, but not clean or professional. Most Uhaul locations, the customer service sucks, but this place really sucks. 1 rediculously lousy star for this business, and it doesn't even deserve that.JAMES B.