fOR A BILLION Dollar COMPANY one would think that their computer system would not be down. the pick up location and staff were great, the woman on the phone not so much. Was told when reserving the trailer i could pay cash then because your computer system was down she refused to let me pay cash. then she wanted other peoples names in case i didnt return the trailer? they had my card number on file, just a big run around because she didnt seem like she wanted to do her job. The people at the pick up location is the only reason you got my buisnes. wto any one.ould not recomend u-haul
randy c
Customer Reviews for Saucon Valley Hardware LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
All went smoothly. If you are In the reviews looking for information about the registration, it was in the glove box folded up in a sleeve with the insurance info on the outside. Sometimes the registration is behind the driver’s seat.
Melanie NI wouldn’t change a thing. The process was very easy.
Carter PAll very easy with the app.
Rafael GNot a thing to change. Easy and great vehicle
Bonny FU-Haul pricing is extremely deceptive. What is shown on the trucks versus what you ultimately pay plus gas is ridiculous.
MADALYN BI was originally scheduled with another location and when I arrived my truck was not there and I could not reach anyone at the site. After speaking with a U-Haul rep I was advised that the previous renter never returned the truck. They quickly moved my reservation to this location and although it was short notice the staff were very friendly and accommodating. They helped make a very stressful and frustrating experience much better!
Colleen BThe gentleman said the "check engine" light was on d/t tire pressure but it's been checked and the tires are good. My brother, who was an added driver and a mechanic, said the truck was backfiring and the check engine light isn't due to a low tire pressure (that has it's own light). Also, the one headlight was out. You might want to have that truck checked out by a licensed professional before lending it to someone else. Otherwise, Russel was great checking me in/out and the truck was available on short notice. Thank you!
Tracy H