A pleasant rental experience
Stuart Gilpin
Customer Reviews for Save Rite Auto Rental Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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I did not reserve online, but the pickup process was fast. I received the truck amd all information needed. The customer service was on point. I returned the truck during off hours and received my receipt first thing in the morning. Whenever I need a truck, I will rent from this location all the time!
NICOLE DAVISI was ver charged for mileage and the service representative was not accommodating. I rode only 12 miles and was charged for 129. I only had the truck for 4 hours. The truck only would go 40 miles per hour. It's no way I could've done that. I'm super disappointed because I have used this site several times before but I will never use them again
Bridgette CarterThe tires all needed air. I let the manager know and he said once I started driving the tires would be good. That was not the case.
Rich RubinsteinThe agent could have explained the rates better. I could've save money by bringing it back to them instead of doing a one way which made me pay 50 to $60 more that I didn't like.
marflon galeVery clean and professional
ANTHONY CUNNINGHAMNo improvements needed, excellent customer service
Andrea WilcoxsonUpdated location for drop off. Gentlemen was friendly and helpful.
charles harrisStaff very friendly and professional
Lynn BrownExcellent service à la clientèle
Jason TaliaferroOverall charge me for a rental truck!!
ERIC FLEMINGFast and easy……..
David HodgsonExcellent Service
randy southersBecoming here for my u haul rental for long time Mr. Cliff is outstanding!
Thomas WashingtonGreat man running the spot
larry chambersMr Cliff was great, great attitude and offered great conversation. I appreciate the mini wall history museum.
Janelle GriffinThe gentleman I dealt with was very upbeat personable and I'm glad to have had the experience of meeting him.
Scott StevensNothing had to be done at this time
William GreenCliff does a excellent job with the rentals
john ruffinoIt was a very smooth process, everything was explained. Quick easy and good customer service every time!
Marietta Pelote-DanielGreat service
Stanley HackettExcellent service à la clientèle
Noble KutsoatiService was very friendly and helpful. Inside of truck could have been a bit cleaner. Overall very happy with experience and would use this location again!
Katie WindhamI schedule an appointment but the truck I needed was not available so the nice guy I met was able to help me but some other guy threaten me via text message and was rude never again will I ever go to that location
fatmata IwuhFast,efficient service
Daryl FulcherWe rented a 10ft truck to also have a ramp but there was no ramp on the truck defeated the purpose of the easy loader
Chadwick MunnThe guy there gave us a contract with the wrong truck number and wrong license plate. I got a text asking to confirm the license plate which I saw was wrong so I went inside and asked about it. He said "oh, don't worry about it uhaul sends all these extra texts. I've got you covered in the contract." We go to return our truck to Chicago after hours. Get a call from corporate saying they don't have the truck. It's kind of hard to miss a 15 foot truck. I followed the app instructions for after hours. The reason they can't find the truck is because the wrong number and license plate is listed on our contract. I just don't understand how these huge errors happen ever time I use U-Haul. Our last move they tried to charge us for damage and say they have footage of me damaging it. This was not true. Apparently they were talking a different truck number and confusing me for someone else. They tried to charge me $1000 and I had to go back and forth with the manager. I feel like U-Haul is not worth the headache.
Michael MateosComplaint There was no extra days. The 15' Truck was returned on 9/10/23 at 7:30pm est. Key was dropped at that time and location did not check in truck when they opened. I WAS CHARGED FOR EXTRA DAYS, this is a lie. Truck was returned in 11 hrs
James RogersThings good everything is great
William GreenGood experience
AJ LI rented the truck for 4 days and was receiving calls from the location owner before the 3rd was even over to come return the keys and he spoke in a very hostile way. Definitely dont plan on going back and I also dont recommend anyone to go that location.
Donte MullenClean the office, it smells like the dog. Beautiful brown Lab, but the office smells like the dog, its almost sickening to have to stay in there for any period of time.
Gail Johnsonhelpful staff
Thomas YooAlways very professional and excellent customer service.
john fittsGreat customer service and excellent product
Thomas WashingtonThe staff made the experience pleasant and the go-to place for rentals.
Dana Summonsto ensure the safety of customers since that location looks pretty rough. perhaps don't advertise to drop off after hours.
Bradford Redding III was charged more then what i was told. Thats fraud. I just forgot to add gas. And was charged 200 dollars. Im disputing this feee with BBB
Deborah PeaceThe staff was very nice and accommodating to me.
Yulanda TuckerCliff was excellent and very professional
esther caplingerFor the most part, always satisfied with their service.
vernita williamsClean the trucks inside, it had snider webs and smelled. Plus I understand you only charge 19,99?a day for the cargo van but the mileage is ridiculous. It's an eight cylinder truck and the gasoline cost is high and then the mileage is high which made me pay almost $70 for a couple hours of renting the cargo van. Be more realistic in your pricing.
Rachel De FourNot a thing at this time
William GreenDon't see a need to improve anything at this location.
Joseph BriscoeEvery time I come here the staff is knowledgeable, friendly and actually OPEN ! So many places you go they advertise they are open and the staff is no where to be found . This location is awesome ! Je les recommande fortement.
TONY DELKThe owner was upset with me because I had rented the truck for 2 days. He said U-Haul should have sent you to another location. It's thr beginning of moving season I need my trucks. I don't understand how he would have made more off of thr same truck but ok? It was another lady standing in there as well and he wasn't trying to help her rent a truck either. He was rude and very money hungry. If I didn't need the truck for moving some stuff for a event I would have walked out of there an went to Hertz. I will NEVER USE THIS LOCATION AGAIN!!
Joy CampbellExcellent customer service, professional staff and the vehicle was maintained well.
MALIK FREEMANI have been using this location for a long time They have excellent customer services
marie claudeYes he is alway kind polite and very helpful I would recommend to any of my friends
Kathleen HortonVery professional!!
Judith Smith