Great and very accommodating service. Michael Kamau An Extra Body Movers
Michael K
Customer Reviews for Schotts Marathon Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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He was very nice to me and so helpful
Brianna BUpgrade to a smarter Gmail Secure, fast & organized email OPEN Uhaul comment Jon Scalise to me 0 minutes agoDetails The pick business was fantastic ~ the drop off location is very tight parking ~~ you may want make on note on your site ?? Just a recommendation The bad part ~~ I was told that I would be refunded the days not used ~~ andat least 2 or 3 times while talking to, 1-880- uhaul, that I was ahead of schedule ~~ giving my contract number each time ~~ and advising them its a one way I'm dropping of in London Kentucky. They all said ok. Each time they said once you drop it off at your destination and it was recorded returned and then, call back and then they would be abe to figure out my refund. I dropped it off at the location, listed on my contact before 9:15 am as that would be 2 days ~~ Great guy! (but again tight parking) I then called back 1-800- uhaul and they said yes its back in our systen let me get you to Customer Service for your refund. I was transferred to Customer Service and when I was calling about my refund ~ I was transferred to, I'd assume to the department that would be issuing the refund. His name was Fred he advised me. He took my contract number and said let's get that refunded to you. He then paused saying we don't give refunds on "one-way" rentals. I said OK ~~ explain to me, why then didn't someone advise me of that the first or second time I called, giving my contract number to; which I am assuming they brought up my contract on their computer; not advise me of your policy at that time. My contract says "one way"; it alway has. He could not answer because he was noton those conversations. He finally said I will forward this to the Fund Department and they would call me within 48 - 72 hours. I said thank you and we ended our conversation. Well it's now PAST 72 hours so thats why I delayed in returning this survey. I will be posting this comment on your website as well Thank you, J. Scalise
jonathan sThe have Uhaul not try to scam people out of money by telling them one price then when they go to pick up charging another.
taylor OFirst thing is tell them to DOCUMENT EVERYTHING with pictures because you will get ripped off when you turn the equipment in! I filled the truck up to where it was when I got it and was still charged for fuel. Then I was told I couldn't file a complaint because it was too late even though I had called immediately and told to wait until Monday Last time I'll EVER use UHaul!!!!
sue eVery helpful and friendly.Worked with us on dropping off auto transport then bring truck back later.
Gregory YCan't think of a thing. All around professional service.
Tim PVery friendly and helpful. Had me in and out quickly.
Michael HEverything went great
Michael Rhe explained everything about the dropped tow dolly and was very. helpful in showing my refund status. the whole experience was great.
Eugene SI think your firm should consider a better mileage reduction, compare with Budget...as a satisfied customer we would appreciate it...gas is high, the economy is not the best, and those on a fixed income have it the worst...thank you
Fernando SAgain I had to FIND the location, since there was no paperwork provided. I found this helpful one but since they were so busy they forgot to mark in that I had returned the unit!
ANA HMr. Schotts did an outstanding job to help me when the u-haul people had gotten the wrong truck and trailer. He went above and beyond to get me what I needed to move. I wish I had went to him first to reserve the truck in the first place. He made all the mistakes right and had a good move in the end.
richard bWe dropped off after hours, staff was very helpful in setting up drop off.
Raymond KVery helpful with an issue I had with the truck. Quick checkin and knowledgeable.
PAULA Heverything was ok
Debra HSchotts always provides first rate customer service! I recommend them without hesitation!
Michael TEverything went smoothly. I was in and out quickly and dropping the trailer off after hours was a breeze. We'll managed location!
Brandon MI was over charged. I was charged 1 475,12 for a uhaul. I will never use this service again!
Johnathan ADavid was amazing! He was very welcoming as a newcomer to the area, and went above and beyond to ensure I had what I needed. I have rented many uhauls in the past, but David made sure that this time was above the rest.
William BGreat service
peter rScott's did an excellent job
MICHAEL CDavid is an excellent Uhaul representative! He is very customer service oriented and posseses a professional sense of humor that makes you feel valued. He was very helpful and made my return a breeze!
David BThe nicest U-Haul location I've ever visited. Friendly, helpful and made me feel appreciated
Catherine RIt was closed on Sunday. The drop off box wasn't in plain view
william Avery courteous and helpful
David Howner was awesome,
Rabdall PMr Schott is very helpful and knowledgeable, he makes this an easy task for the customer
Greg FThe guy working who rented it to me was awesome. Very friendly and courteous. And he was professional. I will definitely go back to him for my future U-Haul needs
Amy WThe location nearest to me didn't have trucks due to vandalism issues. I had to.drice 20 miles out of my way and pay for 40 extra miles because if this issue.
Billy MI have rented from a lot of U-Haul locations over the years, and this is without a doubt THE BEST service I have ever received. I will use this location for drop-offs in this area again, if needed. AWESOME EXPERIENCE!
Catherine RDavid was awesome. Enjoyed doing business with him.
stephen pWe were told someone would be there when we dropped off and there wasn't. We weren't sure what we were to do since we had to have it back at a certain time and didn't have anyone to verify that we did.
Emory MMake drop box for returned key after hours easier to find or inform person leasing the truck where it is when renting the truck.
Brad MGreat small town service! This is a great store!
Philip MDrop off was made easy with this staff. Would recommend this location to others.
Wanda KIf they are dealing with David Schott , there is nothing you can do to improve their experience. He is kind, excellent customer service, very professional and helpful. As for using online services to pre register and check in equipment I was not able to do either. Very unsatisfied with this part of the online U-haul experience.
heather sVery polite
Otoniel PStaff at schotts marathon were extremely knowledgeable and provided excellent customer service. They will be my first stop the next time I have need for a U-Haul rental
Barry RI think this location is the best I have dealt with. Hometown feel with honesty. Great service.
Charles BExcellent service. I would definitely recommend.
Austin NEverything was well managed.
Ronnie HI honestly think this experience had some of the best customer service I've ever experienced. The man renting the uHaul to me was kind, informative, talked me through the entire process, and even backed it out of the parking lot for me. I would definitely recommend this location to anyone wanting to rent.
Carissa HStaff member was very nice and even helped to stop traffic so we could back the truck out of the lot onto the street!
Tiffany AAwesome customer service and very friendly.
Tim SThe agent was wonderful
Tina W