Loading area was filthy I put blanket down to keep things clean and I cleaned it out so the person didn’t have to worry.
stephan m
Customer Reviews for Schultz Power Equipment
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Nice easy drop off.
ANTHONY SI have no complaints at all everything went well very accommodating even last minute I was able to get a rental you guys saved the day thank you very much
Ray HOverall, good impression with the staff and the location. I received a dirty truck, however, and the windshield wiper blades were in disrepair. They had no replacement blades so I had to purchase my own for a cross-country drive in the rain. U-Haul would not cover the cost of replacement blades, citing that as a local rental outlet obligation. Not sure where the buck stops, but wipers in good working order is a safety issue and should not be missed on a truck inspection.
Gregory JAll staff were phenomenal
tracey severything went extremely well
Ronald BNot charge for gas after the customer already puts gas in it, to exactly where it was when the customer got it!!!!
Nichole DI also had to rent this truck for 4 days,due to a mobile home owner backing out at the last minute. Leaving me with a loaded truck. It rained all day on Saturday and finally found a storage on Sunday to get it unloaded. Returned it before 4:45, clean,gas filled and put the keys in lock box. I had every intention to use your storage, but not after that experience with the other location. I also worked for Uhaul in Janesville back in 2016,so I know how it all works. I am on disability and this whole experience costed so much more than I anticipated. I haven't had time to check into Corporate account. If there is any chance of consideration with my cost,it would be so much appreciated. I am not putting this out into the media,because that hurts this location and I will not do that. I haven't settled with my balance yet and have given $200 cash so far. Have a good day and God bless
Brittany KQuick and easy rental. Facility was clean. Only feedback i have is to Sweep the cargo van mat next time as there was some dry mid from previous renter/rentals
Zachary TRien
Yolanda DTruck wasn't swept out, brakes didn't sound rt, had a issue grabbing before stopping.
henry mThe customer service is very good
Yolanda DFriendly person, was very easy to drop off, plenty of parking for the truck with ample room to manuver - Highly recommend if you are dropping of in this area.
Mark HTruck bed was not swept out and cab was dusty/ dirty with garbage on floor and in cup holders. Truck was on empty when I picked it up. Was told it has a 40 gallon tank, so I put in 30 gallons to use so that I would leave gas at a 1/4 full. But it put it at full and I ended up dropping truck off with over a 1/2 of fuel. More than I needed to.
ROYAL SN.D.
Charles SEngine light and low tire light on, told was sensor issue. No cruise control!
GENE BIssues with the app but the staff were very helpful
Krystal SHe was great.
STACY TThere was nothing wrong with the place I rented the U-Haul from. The breaks on the truck I was driving were not good. They were almost to the floor! The problem lies within U-Haul. The app seriously sucks! It took me almost 2 hours to finally get the keys. This isn't the first time I rented a U-Haul, wasnt the first time it has taken over an hour and a half but it will be the last. I will go with Penske from now on.
Emily Ci have rented trailers multiple times under my name and sent a family member to pickup without an issue. This reservation had to be changed from a different location because of equipment availability. I made it very clear to the customer service representative that my son or father would be picking up the trailer. When my son arrived they cancelled my existing reservation, made a new one for him, which changed the card being used to pay and they added the $40 insurance which I had declined. My son had never rented before so had no idea what was going on.
Adrian GVery cool guy upfront, well maintained and clean trailer would definitely recommend!
Jeffrey ZThe people at the location wasn’t at all helpful and said you need use the app I understand if they where close but they weren’t.
Brandon EDon't overcharge your customers call them one thing and then when he gets to the U-Haul dealer your prices up and you got stuff added to it that you didn't order so now I have to wait by business days to get reimbursed that's not acceptable
Bradley OThey close at 5 do not show up 45 minutes early they charge you extra. Show up 10 minutes before and make them stay late to do their paperwork
Eric NThe store was closed, but someone was there waiting for me to check in.
Debra JOwner wasn't very friendly. Cargo area of truck needed to be swept Only two bars on my cell signal, was unable to upload photos to UHaul during my after hours return process.
SCOTT SI went to pick up The trailer at the location designated in my text message and they said they do not rent trailers out of that location and they never have. They sent me to another location which I drove to luckily I called Ahead because I got 5 minutes from the location and the location and they said they didn't have a trailer available for me either. So I had to drive back 10 miles in the opposite direction I just came to pick up a trailer. Got started an hour and 15 minutes later than I should have. Lost my loading help in Illinois because I was late and lost my unloading help in Ohio because I was late. I contacted u-haul and all they could do was apologize and stated that the trailer was not brought back on time that was supposed to be picked up at the location. When I explained that the Person at the location said they've never run to trailers out of that location location the person On the phone said that was a lie. So I don't know who's lying or if they just don't want to admit that they screwed up. This is the 2nd bad experience with u-haul in a row and customer service doesn't care. This experience ended up costing me quite quite a bit because I wasn't able to deliver at the specific time I said I would deliver. I would definitely recommend not renting from uhaul if you could At all help it.
Paul GNothing I can think of.
Kerry KPickup and drop off was quick and efficient. Vehickle was clean and ready.
Edward KNeeded a walk around. Did not need hand cart or blankets which took up space in truck. Could not adjust mirror on side of truck.
Michael MMerci
FRANCIS RBoth the truck and trailer were dirty on the inside. We had to sweep them both out when we got the trailer home.
Michael NThe trailer lights didn't work at time of pick up. It took 30 minutes to get them to work. I think this truck and trailer should have been checked prior to pick up so it was ready to go.
Michael NStop charging people $7,00 a day for using a dolly. Should come with the rental.
Larry BBusiness was very cluttered. Staff was unfriendly. We have rented a similar trailer to pull with our SUV before & pulled fine. This trailer pulled like crap.
Leslie VEverything went very smoothly. We had no issues. Thank you!!
julie rWe are very upset! I would not recommend u haul at all!!!! We were told that we would get $50 credited back to our account because the one location did not have a truck at all and then we get charged $80 dollars!
Curtis KPerfect in every way!!
Tim Bfriendly, efficient service rep. equipment was clean and ready. the location is about 20 minutes away. it would be nice to have a service in my town.
John NLied to me and changed me extra $350......will not go there ever again
REGINALD RNothing everything was great , came in at last minute had a vehicle to rent after 15 minutes.
Keith JThe fellow at Schultz was good and knew what he was doing. Came out and hooked me up and made sure all worked. Good experience....
Michael SJeff was great double checked everything to make sure trailer was on and working properly. Great guy to rent from .
Brian Pi was told the gas tank on truck was full. Got in and found needle a little under empty. So when returning I filled up to that same point. Was not happy to find I was charged for additional 2 gallons at over 5 dollars a gallon. I went 43 miles in a small 10 foot truck. I put in 4 gallons before returning. If it needed an additional 2 galloons that means that small truck was getting 7 miles too the gallon!!!! So obviously it was not full when I received it.
William WGreat experience and friendly at the counter!
Chad SPick and delivery was seamless. Staff was nice and easy to work with. I left an expensive toolbox and cooler in the back of the truck and they called right away to let me know so that I could pick a time to come back and get it.
Crystal CTrying to get the vehicle got it late and taking a picture after returning it wouldn't work. Otherwise the truck was used for a quick move and worked well
Lauren MHad some difficulty completing the details of our return of the equipment thru tge online process. I kept getting messages that the password was wrong and had trouble resetting the password. I called customer service and even though the wait time to reach sonmeone was around 30 minutes, I finally got to speak with Marilyn, who was very courteious and helpful. Se was able to help me complete my return details and finalize the rental agreement. She was great. I give her 5 stars!!
JOSEPH LRunning lights were inoperable on the right side (but the brake lights and turn lights worked on that side). I did not feel safe at night without running lights on that side. BTW, the man who helped me at the pick-up site was excellent.
Timothy MGreat customer service-attended to the needs-came early to pick up the trailer, had to call another employee back in so I could get the trailer!!
WILLIAM WGrease the doors on the enclosed trailers.
Michael Fevery thing perfect , nice people
FRANCISCO LTotally cool. I'll be back.
MATTHEW GHave boxes and packing materials available at this location.
RHONDA BMaybe not charge a ridiculous amount because I couldn't stop to get gas? I don't have any depth perception, so trying to fit a uhaul truck through a gas station area was impossible for me. Pretty crappy on your part.
Ashley LEverything ready for me at pickup time. Good job!!
DONALD B