My first issue I had was the approval process. I felt like that could have been done with the check in process I did the day before. It took half an hour for me to get through the process. So that put me a half hour behind schedule which normally wouldn't be a big deal but I had started work at 2:20am that day and had to be in at the same time the next day. It also said I need two acceptable items for the approval process. I put down two contacts. Then after a while of checking the approval I had to put down a third contact! What was the point in that? Then the return process was much better. I already put down that I'd need the truck until late in the evening. And since I didn't see a customer parking outside of the locked storage facility area I left my car there. I had assumed after the return process I would get a number to let me in. That didn't happen. I had called the number given for the site. Luckily someone picked up. I asked for the number, he asked me to give him 5-10 minutes to pull over to text me the number. I receive the number. It didn't work. I call him again. And he gives me another number, telling me if it doesn't work then the gate has been reset. But it did work and I was able to grab my car and leave.Cody S.
Customer Reviews for Scotia Lockup
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.PHIL J.
Le client n'a pas laissé de commentaire.Lawrence K.
Just hire people that love their job.MELVINLOREN M.
Le client n'a pas laissé de commentaire.Glenn C.
Truck interior was a bit dirtyMeghan W.
Excellent!! This location is head and shoulders above the others! This is not my first rental at this location. I will continue doing business here. Other locations have struggled. Scotia Lockup knows what they are doing!Tim C.
Terrific Will use them again Ron ChardRon C.
Easy and friendlyChad K.
Nothing. It was an easy comfortable time saving rental. Much appreciation to the gentleman that rented to memary A.
This was an easy and smooth experience. Staff was professional with great communication.Chris A.
Very friendly and efficient, This is definitely the best experience I have had with Uhaul. I would recommend to everyone I know who needs to rent a trailer or a truckDavid F.
I was very pleased with my experience. They were polite when I called more than once to confirm my reservation. The truck was ready at the time I reserved it for and the paperwork process was fast. I highly recommend!Gina L.
Le client n'a pas laissé de commentaire.Daniel H.
Le client n'a pas laissé de commentaire.Rod B.
Everything went smoothly. I was able to complete what I needed to do easily. The only suggestion is to be open longer hours.Rick R.
Le client n'a pas laissé de commentaire.Susan F.
Air Conditioning unit in cab made horrific noise and smelled like something rubber was burning. I could not use the AC despite the 92 degree day. However, all in all, the rental was perfect for our needs.Charles M.
Le client n'a pas laissé de commentaire.Robert H.
Le client n'a pas laissé de commentaire.Roger G.
Le client n'a pas laissé de commentaire.Angela T.
Le client n'a pas laissé de commentaire.Kern S.
Very efficient and convenient. Used the app for early confirmation and it worked great.Jim M.
Jeremy is awesome. Very helpful.Dan C.
I was very pleased with the pick up location. However I was very displeased by the u haul site I booked from. Took close to an hour because I was at very end of order, was told my cart was empty, and was booted off the site. Had to go back in couldn't get size I needed had to settle for smaller. The next day I was called by pick up location an hour after my daughter was supposed to pick up uhaul and told she never showed up. This caused me to panic and frantically call my daughter only to be told she was in the cargo van driving to where she was supposed too. Thank God. I called back pick up location then we discovered it was for the original uhaul I first started to book. If your customer is all ready booked for a uhaul you should make ur site pop up a prompt making them aware they already have a reservation. ouMeghan M.
Jeremy is awesome!! He knows that moving is overwhelming and provides wonderful information on how to do it. Jeremy helped us with planning and support, matching our moving needs with the right U-haul equipment. I highly recommend this site.Joan M.
Le client n'a pas laissé de commentaire.Kevin F.
Le client n'a pas laissé de commentaire.Darrin C.
Great people to deal with always a pleasant transaction thank you Scotia lock upROBERT T.
The paperwork took less than 5 minutes and they handed me the key. Friendly staff. Drop off after hours was quick and easy- just drop the key in the slot. Very well run.Diane M.
Le client n'a pas laissé de commentaire.Margaret M.
Le client n'a pas laissé de commentaire.Anthony R.
Le client n'a pas laissé de commentaire.Scott T.
Equipment was clean and in working order. Hitch, lights, tires on trailer all in working order and no issues while moving.Brett S.
Le client n'a pas laissé de commentaire.Kevin B.
Le client n'a pas laissé de commentaire.Donald F.
Le client n'a pas laissé de commentaire.Sean H.
Very helpful and friendly staffCatlin D.
My experience with a van rental at the Scotia LockUp was most excellent. Comments for the future; Keep up the good work. Your efforts are indeed helpful, respected and actually, a little better than excellent!Craig P.
Great customer service, would definitely recommend this location to anyone looking to rent a truck.Anyerlon M.
Le client n'a pas laissé de commentaire.Scott M.
Everything went great from the time I picked up my rental to the time it was returned. Nice person assisted me.Maria A.
Everything was perfect.Richard O.
Le client n'a pas laissé de commentaire.Brendan H.
All was well.Trevor D.
Le client n'a pas laissé de commentaire.Dennis J.
Le client n'a pas laissé de commentaire.Andrew G.
Le client n'a pas laissé de commentaire.Madeline K.
Le client n'a pas laissé de commentaire.Cassidy L.
Le client n'a pas laissé de commentaire.Hy T.
This was my first experience using uhaul. It was kind of confusing but I hope I figure it out better next time.Mykah B.
Le client n'a pas laissé de commentaire.Michael R.
Le client n'a pas laissé de commentaire.Steven Y.
Le client n'a pas laissé de commentaire.Devin S.
Le client n'a pas laissé de commentaire.Kim D.
Le client n'a pas laissé de commentaire.DONALDE S.
Le client n'a pas laissé de commentaire.Robert J.
Customer Service Rep was very good.Michael R.
The best u-haul experience I have had. Thank you!Steve A.
Le client n'a pas laissé de commentaire.James B.
Back door flew open on the road and I lost a hand truck. Other than that, no problemsLaura B.
Easy, quick drop off.Brian P.
Le client n'a pas laissé de commentaire.eric V.
Le client n'a pas laissé de commentaire.Carlos S.
Person at the desk was very precessional !michael C.
Keep doing what you're doingðŸ˜‰Elvis C.
The staff was very customer focused, everything was ready to go and there was no wait time. Very friendly and accommodating. Location was easy to get to and centrally located for my needs.Brian B.
real easy to get the trailerChristopher K.
Le client n'a pas laissé de commentaire.Robert B.
I'm making a series of trips requiring a van or truck this autumn. Not only is this location convenient for me, but the manager/operations person at the desk is so helpful, I would drive out of my way to do business with him. Merci.Alice D.
Le client n'a pas laissé de commentaire.jodie K.
This rental experience couldn't have been better, or gone more smoothly. Their communication was terrific, even when I had to add an extra day and deliver after they normally leave on Sunday. A++++!Alice S.
People in the location were cordial and helpful.Dinemayer S.
The van was not smoke free,and I had to drive with windows open in order to breath because the smell was horrible. Also, the van had not been cleaned, and during the year of Covid-19, it is unsafe to maintain this arrangement. Over all the convenience is why I use this business, however the current employee, was rude and obnoxious.jennifer J.
It was a great experience. I'm grateful for the ease and the online stress free process. Efficiency and courtesy were top notch. The only thing that would make it better would have been a cleaner windshield inside and out.Katherine Y.
Le client n'a pas laissé de commentaire.Kristina C.
A most excellent experience!Craig P.
Le client n'a pas laissé de commentaire.David D.
Le client n'a pas laissé de commentaire.Larry B.
Lower the pricesGarrett R.
very couteous and pleasantMATTHEW B.
Le client n'a pas laissé de commentaire.Christopher B.
Le client n'a pas laissé de commentaire.Luiz A.
Le client n'a pas laissé de commentaire.Sandra A.
Le client n'a pas laissé de commentaire.Jennifer P.
Le client n'a pas laissé de commentaire.Donald F.
None! It was very smooth, very professional!Kevin A.
Le client n'a pas laissé de commentaire.Amy B.
Le client n'a pas laissé de commentaire.Robert M.
Everything with professional Queen it's a good place to rent your next UhaulSteven S.
Le client n'a pas laissé de commentaire.David R.
Le client n'a pas laissé de commentaire.Teri S.
Le client n'a pas laissé de commentaire.Thomas C.
Le client n'a pas laissé de commentaire.Lashana B.
Le client n'a pas laissé de commentaire.kirk M.
The service was excellent and the equipment was clean and ready for the reserved time. I had a question on the receipt and Jeremy was very patient and polite. He resent the receipt which I had initially missed in my email and cleared up my question. I would definitely recommend this uhaul location!Herman C.
Did not have requested moving blanketsKevin Y.
Le client n'a pas laissé de commentaire.Steven A.
Le client n'a pas laissé de commentaire.Doug S.
Even though your website says that "if you use a mobile device, you can pick up 24/7" we couldn't. Soon after making the reservation (for 10pm), I got a call saying that the place locks up at 9pm (Sunday) and they politely asked me ig I could change my reservation to 8:45. I did that, thinking that I would be able to get it anyway but because of a few hiccups with move in I couldn't make it and had to go next day. Someone soon called and helped me change my reservation again for 7am next morning. I am happy with the way the personnel helped me and did their best, but you should change your website or put a warning. Claiming that self pick up lets you get the vehicle 24/7 is misleading.Mehmet O.