Customer Reviews for Scott's Auto Clinic
(U-Haul Neighborhood Dealer)

Évaluation :

4

Trailer had an "Out of Balance" wheel. No obvious way to report problem

Évaluation :

5

Made it easy.

Évaluation :

5

I had to do a vehicle pick up and drop off through the app due to timing. While the app was easy to navigate and well laid out it was frustrating waiting for the vehicle pictures to upload. It did show a percentage of how far along the upload was and for me it took 5-7 minutes so I was not sure it was working.

Évaluation :

5

After many years of renting vans from various companies, this was my first use of U-Haul. I found the young women who took the booking and when I called with call a concern very pleasant and accommodating. At pick up, Scott was helpful and answered all questions.

Évaluation :

5

Could not get my cell phone to connect to uhaul to get code. Owner was extremally helpful. Phone call to customer service person hung up on me prior and did not call back. Big bust!!!!!

Évaluation :

3

Well the app, did not work as planned on check in or check out. I had to call customer support, they confirmed that what i did on the app should of worked picking up and dropping off. I think the trouble started when I initially made my reservation via telephone, then download the app as recommended but it really never caught up with the initial reservation via telephone. I like the app, but has a few kinks. You support people on teh phone were great and thankful they were there. Cheers

Évaluation :

5

So easy to book the vehicle and pick-up/ return. Quiet, safe, convenient location. Je les recommande fortement. 

Évaluation :

5

I am getting increasingly frustrated with the mobile checkin process. I have been picking up from two dif locations and both happen to have weak cell service for me. Each time I try to upload the picture of myself and my license it fails and kicks me back to the beginning. I end up having to call and speak with support, who let me skip that part. Why do I need to do this every time ? Can't I do it once and keep it on my account? Or let me do that part early from a different location? Really really frustrating. I am renting trucks to move equipment for a performance, not just moving out of an apartment. The checkin process has made me late and that is pretty stressful. Thanks for hearing my concerns.

Évaluation :

5

The app is clumsily to use. Should be a simple operation. Before checking in, tell the customer what will be needed in advance. Cell service and internet coverage effects the experience and can easily become frustrating.

Évaluation :

3

Had a terrible time once I got to the pickup location figuring out how to get the four letter code to get the key. I spent an hour and a half texting, emailing and talking on the phone. My call was eventually transferred to Kyle. Kyle was extremely patient and helpful and walked me through the process and got me on the road. Please give Kyle a raise for helping this old timer out. sincerely Charles

Évaluation :

4

Not a clean fancy rental place, just an old school messy garage. And I am fine with that.

Évaluation :

1

Problems with mobile app - could not pick up my location properly so it would not let me return the van. Called customer service - took 45 minutes on wait and the phone. Problem picking up the van because of the U-Haul app - I was late so it wouldn't let me pick-up van. Called customer service - delayed half an hour.

Évaluation :

5

The owner there is awesome - my 2nd time there