Le client n'a pas laissé de commentaire.GEORGE B.
Customer Reviews for Second Go Round Consignment
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Ensure the tires are all properly inflated prior to handing a vehicle over to a customer. Otherwise, the staff was friendly and efficient.Randy W.
Le client n'a pas laissé de commentaire.Rachael B.
Dropped off truck, they would not check it in while I was there. Waited until next day then charged me a fuel surcharge even thought I brought it back with more fuel than I received. Also charged me an over mileage charge. They don't go by day rates, they ask you pickup point and dropoff point, then figure mileage between the 2 and give you about 40 miles less as your mileage, just so they can charge you more. Very dissatisfied with this trip. U haul did reimburse my fuel surcharge, but didn't give me the money owed to me for extra fuel, or give me back the mileage charge.Robert S.
Le client n'a pas laissé de commentaire.TINA B.
Very friendly customer service.LACY M.
Very good people to work withJEFFERY B.
Le client n'a pas laissé de commentaire.KAREN H.
Drivers seat belt brokenJason B.
Le client n'a pas laissé de commentaire.WILLIAM O.
Le client n'a pas laissé de commentaire.Gregory P.
Le client n'a pas laissé de commentaire.James S.
The employees were. Very helpful and answers all my questionsCarole Jerry P.
Le client n'a pas laissé de commentaire.Terrence A.
Ms Elaine in Newport NC is the greatest! Wonderful experience!julie G.
Charged my credit card $90 for a quarter tank of gas!! Called to ask about it and they keep putting it of on a different person but never any results!!Benjamin L.
Le client n'a pas laissé de commentaire.Diana G.
Le client n'a pas laissé de commentaire.Taner T.
Le client n'a pas laissé de commentaire.Keith B.
Should note that this location doesn't stock furniture pads.James W.
Le client n'a pas laissé de commentaire.Jean T.
Le client n'a pas laissé de commentaire.Gordon C.
Location didn't have the furniture pads/blankets that were part of the reservation. Not a big deal.James W.
The air conditioner was not working, we were not informed prior to driving from rental locationMiguel G.
Le client n'a pas laissé de commentaire.CHARLES V.
Le client n'a pas laissé de commentaire.Gordon C.
Le client n'a pas laissé de commentaire.ROBERT L.
Le client n'a pas laissé de commentaire.HEATHER T.
Le client n'a pas laissé de commentaire.lisa W.
This is the second time in a year that these people could not get their act together. Thankfully, I will never have to rent another U-Haul.Joseph H.
Everyone was very professional and nice. And they are the best price around,thank you Raymond .arheem I.
Le client n'a pas laissé de commentaire.RONALD W.
Le client n'a pas laissé de commentaire.JOE G.
Let people know if they return the truck after hours it's extra money & that the price isn't 19,99 for 4 hours because you HAVE to have Insurance. It wouldn't allow me not to have Insurance. Went from 20 dollar to 81.00.Daycee S.
Le client n'a pas laissé de commentaire.KATHLEEN W.
apparently the lights were not well wired.GEORGE B.
Le client n'a pas laissé de commentaire.David S.
Le client n'a pas laissé de commentaire.ELVIS M.
We always use this location when needing a u-haul. They're so fast & easy to deal with. Unlike some other places we've used! Very nice people & great customer service!TINA B.
Le client n'a pas laissé de commentaire.Jason C.
Le client n'a pas laissé de commentaire.CORBIN B.
Le client n'a pas laissé de commentaire.Danyel M.
I have used this drop off location before They are pleasant and welcoming.MARY C.
It was not 2nd go around fault of the other 2 dis honest dealers. Average because once again, equipment was not checked for usability.DAVID A.
Limited access and low inventoryJOHN K.
Le client n'a pas laissé de commentaire.Barry K.
Le client n'a pas laissé de commentaire.BRENDA H.
Le client n'a pas laissé de commentaire.LAL M.
Le client n'a pas laissé de commentaire.ELEANOR D.
Le client n'a pas laissé de commentaire.FRANK C.
Equient was clean and pulled extremely well. The people at this location went well beyond the point of just a rental agency. I will definitely use them again.OMER P.
Le client n'a pas laissé de commentaire.Alvin T.
Le client n'a pas laissé de commentaire.HAVEN M.
Go over the truck dashboard to make sure they know where all the correct buttons are. What does the M and I stand for on the gear shift?FRANK C.
Le client n'a pas laissé de commentaire.BRYANCHARLES B.
The attendant is first rate and knows her stuff. She told us the pickup guy did not know what he was doing. He should have just given us the key.Michael G.
Le client n'a pas laissé de commentaire.Virginia J.
Le client n'a pas laissé de commentaire.CHRISTINA L.
Le client n'a pas laissé de commentaire.Roberta P.
N/A. Great rental experience. Easy pick-up and drop-off and convenient location.Elizabeth N.
Le client n'a pas laissé de commentaire.TERESA B.
Le client n'a pas laissé de commentaire.EUGENE W.
Le client n'a pas laissé de commentaire.DANIELLE C.
Le client n'a pas laissé de commentaire.DELIA B.
Le client n'a pas laissé de commentaire.LAURA F.
Marie was awesome, she definately went the extra mile to ensure I was able to accomplish my goal. I will refer everyone to this locale. Excellent customer service Thank you MarieBRIAN G.
I put in six weeks ago to rent a 15 foot truck and a car hauler. I asked how early I could get it they said 10 o'clock. I asked what location I can get it closest to our son in Havelock I was told Friendly's pawn. Two days before I called up to confirm it to the main 800 number and was told I can't have it at Friendly's pool and they don't have any. I'd have to go to Morehead city. I told him it was 40 minutes down the road further 40 minutes back.After I got all worked up as I shouldn't have him on chemo. I Got a call on Friday before this weekends rental to tell me not to go to Morehead that I could go 10 miles down the road only well that was warm welcome but the hour was really late knowing we had a whole house to pack into that truck and if I took it the night before it of course was another whole day they told me. So they told us to go to this location in Newport North Carolina pick up the truck got there at 10:30 horrible traffic because they had an airshow at the airbase. The woman looked at me and said oh your keys in an outside box 24 hour pick up I said why weren't we told that we've been sitting in Raleigh North Carolina waiting to come down hereTo get the truck she said oh they should've told you it was in the pick up box you could've had it after midnight last night wow well we angry five hours we waited we could've had that truck filled . The truck was so dirty so filthy I got pictures of everything it had never been cleaned out not washed it was it look like it went across country. The woman herself said she's had problems at U-Haul lots of problems. I would like a GM or a DM of U-Haul to call me this is unacceptable we we didn't get out of Havelock because of a airshow and the roads were blocked and the people were all over 5 1/2 hours we could've been done and out of there at eight in the morning if they told me I could've had my truck. My phone numbers are 919-787-7176 and that is from 8 to 430 or my cell 919-625-5190 if you do not get me at work I want to call on my cell please Rickey and I are very upsetRICKEY M.
No improvement neededWENDY J C.
Le client n'a pas laissé de commentaire.George W.
Le client n'a pas laissé de commentaire.KEVIN K.
Le client n'a pas laissé de commentaire.ned S.
Friendly staff!LANCE W.
Very nice and cheerful staff would definitely use again and recommend!!!!JIMMY S.
Staff was very friendly.JAMAR A.
Le client n'a pas laissé de commentaire.PAULA O.
Le client n'a pas laissé de commentaire.MICHAEL L.
The woman at 2nd Go Round was super nice and extremely helpful and informative. She did a great job explaining the equipment and everything was there and ready to go when I got there.Brian S.
Le client n'a pas laissé de commentaire.ned S.
Very well run location and friendly staff. Everything went very smoothly. Merci.JOHN S.
The only recommendation I have is not parking the uhaul on the grass by the road. I picked it up at 4 am. Was very dark. Parking under a parking lot light or closer to the building would have been less â€œcreepyâ€.Diane H.
Le client n'a pas laissé de commentaire.PERCY B.
Le client n'a pas laissé de commentaire.ALISHA D.
Le client n'a pas laissé de commentaire.Patrick H.
Adapter to wiring was broken. No problem just went and got a new one. Better in the future if you just looked at that before the renter comes.PAUL L.
This was nice, but I called the closest uhaul dealer. Had what I needed, but said it was for local only. Had to go 9 miles one way out of my way to get equipment.ANTHONY N.
When I went to pick up this unit, I passed 2 other locations much closer than this one. The agent was nice enough to discount 20 miles from the bill. However, dispatch should have looked closer for units closer to my location. Just another way for U-Haul to increase revenue for the company. NOT A HAPPY CAMPER with this rental.Robert D.
Le client n'a pas laissé de commentaire.JOSEPH B.
Process was too overbearing. Local service provider wouldnt respond to messages when there was a question or an issue. The local provider was out of touch with my reservation. texted me after a week reservation to tell me that I do not have the truck and didnt offer me a different size. I had to call the national office to get anyone to assist me.Upon returning the truck, I again was given bad info. Good thing I didnt listen to them or I would have had more issues.Joseph S.
Le client n'a pas laissé de commentaire.Vince T.
Staff is friendly and helpful. Truck was very cleanLorna N.
Friendly customer service. Convenient location off of US 70. Easy access to parking area for vehicle pickup and drop-off. Faculty well keptJames W.
Le client n'a pas laissé de commentaire.JEAN Z.
Le client n'a pas laissé de commentaire.Allen M.
Great experience.TONYA C.
Le client n'a pas laissé de commentaire.darrell W.
The associate was apologetic in charging the cleaning fee as it was caused by dog hair throughout the cab of the truck and we did not move a dog.MARY C.
Super Friendly person running this location.Patrick O.
Le client n'a pas laissé de commentaire.Paul G.
The online checkout process needs to be streamlined. For example, just have one screen for taking the two required snapshots. I had hooked up the trailer when I picked it up, so I didn't need all the step-by-step videos to unhook it. Because of having to go through all the screens, I spent 15 minutes in the drop off process when it should have only been five.Thomas M.
Le client n'a pas laissé de commentaire.Jessica M.