They were very helpful. Made sure we had the equipment we needed a very good experience.
Teresa A Gerli
Customer Reviews for Second Go Round Consignment
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Drop off site
Frank CollinsworthJosh who scheduled it,heather in raliegh who helped too, the woman at the pick up location at the thrift store who also simultaneously sold me a couch, Moose who is ahmmmayzing this whole process was amazing, i am grateful.
Daniel NormanI had filled up fuel right before dropping off the van to the fuel line in the vehicle, just over half. I was then sent a charge for 6 gallons at well over 4 dollars a gallon. I do not feel this was necessary and the rate for fuel seems excessive.
John SwansonIt was fine.
BRIAN ELLISFriendly service. Will use this location again.
Gabriel GarciaMy drop off went flawlessly!
Andrew SutzkoI had a very good experience renting a 10 foot box van from Second Go Round Consignment. Liz, the rental agent, was very nice on the phone and just as nice in person. The arrangement was a friendly transaction that only took a few minutes and I had to chuckle as she made sure I would put gas back in the truck. It was fun renting from U-Haul at Second Go Round Consignment in Newport, NC. Improve...Don't change a thing.
BRIAN ELLISThe steering felt a little weird to me like there are parts that might need replacing but otherwise no problems.
WAYNE SHAFFEROnly used as a drop location, electronic drop
Thomas GrantThe young lady that waited on me, was very courteous, knowledgeable, and kind
DEBORAH YOUNCEEnsure the tires are all properly inflated prior to handing a vehicle over to a customer. Otherwise, the staff was friendly and efficient.
Randy WilliamsDropped off truck, they would not check it in while I was there. Waited until next day then charged me a fuel surcharge even thought I brought it back with more fuel than I received. Also charged me an over mileage charge. They don't go by day rates, they ask you pickup point and dropoff point, then figure mileage between the 2 and give you about 40 miles less as your mileage, just so they can charge you more. Very dissatisfied with this trip. U haul did reimburse my fuel surcharge, but didn't give me the money owed to me for extra fuel, or give me back the mileage charge.
Robert SwisherVery friendly customer service.
LACY MARTINEZVery good people to work with
JEFFERY BURTONDrivers seat belt broken
Jason BitlerThe employees were. Very helpful and answers all my questions
Carole Jerry PooleMs Elaine in Newport NC is the greatest! Wonderful experience!
julie GARNER HATHAWAYCharged my credit card $90 for a quarter tank of gas!! Called to ask about it and they keep putting it of on a different person but never any results!!
Benjamin LewisShould note that this location doesn't stock furniture pads.
James WardLocation didn't have the furniture pads/blankets that were part of the reservation. Not a big deal.
James WardThe air conditioner was not working, we were not informed prior to driving from rental location
Miguel GonzalezThis is the second time in a year that these people could not get their act together. Thankfully, I will never have to rent another U-Haul.
Joseph HendricksonEveryone was very professional and nice. And they are the best price around,thank you Raymond .
arheem idleyLet people know if they return the truck after hours it's extra money & that the price isn't 19,99 for 4 hours because you HAVE to have Insurance. It wouldn't allow me not to have Insurance. Went from 20 dollar to 81.00.
Daycee Saundersapparently the lights were not well wired.
GEORGE BISCHOFFWe always use this location when needing a u-haul. They're so fast & easy to deal with. Unlike some other places we've used! Very nice people & great customer service!
TINA BELLI have used this drop off location before They are pleasant and welcoming.
MARY CLELANDIt was not 2nd go around fault of the other 2 dis honest dealers. Average because once again, equipment was not checked for usability.
DAVID AUSTINLimited access and low inventory
JOHN KINGEquient was clean and pulled extremely well. The people at this location went well beyond the point of just a rental agency. I will definitely use them again.
OMER POTTERGo over the truck dashboard to make sure they know where all the correct buttons are. What does the M and I stand for on the gear shift?
FRANK CROWThe attendant is first rate and knows her stuff. She told us the pickup guy did not know what he was doing. He should have just given us the key.
Michael GerransN/A. Great rental experience. Easy pick-up and drop-off and convenient location.
Elizabeth NewtonMarie was awesome, she definately went the extra mile to ensure I was able to accomplish my goal. I will refer everyone to this locale. Excellent customer service Thank you Marie
BRIAN GOODWINI put in six weeks ago to rent a 15 foot truck and a car hauler. I asked how early I could get it they said 10 o'clock. I asked what location I can get it closest to our son in Havelock I was told Friendly's pawn. Two days before I called up to confirm it to the main 800 number and was told I can't have it at Friendly's pool and they don't have any. I'd have to go to Morehead city. I told him it was 40 minutes down the road further 40 minutes back.After I got all worked up as I shouldn't have him on chemo. I Got a call on Friday before this weekends rental to tell me not to go to Morehead that I could go 10 miles down the road only well that was warm welcome but the hour was really late knowing we had a whole house to pack into that truck and if I took it the night before it of course was another whole day they told me. So they told us to go to this location in Newport North Carolina pick up the truck got there at 10:30 horrible traffic because they had an airshow at the airbase. The woman looked at me and said oh your keys in an outside box 24 hour pick up I said why weren't we told that we've been sitting in Raleigh North Carolina waiting to come down hereTo get the truck she said oh they should've told you it was in the pick up box you could've had it after midnight last night wow well we angry five hours we waited we could've had that truck filled . The truck was so dirty so filthy I got pictures of everything it had never been cleaned out not washed it was it look like it went across country. The woman herself said she's had problems at U-Haul lots of problems. I would like a GM or a DM of U-Haul to call me this is unacceptable we we didn't get out of Havelock because of a airshow and the roads were blocked and the people were all over 5 1/2 hours we could've been done and out of there at eight in the morning if they told me I could've had my truck. My phone numbers are 919-787-7176 and that is from 8 to 430 or my cell 919-625-5190 if you do not get me at work I want to call on my cell please Rickey and I are very upset
RICKEY MCBROOM