Le client n'a pas laissé de commentaire.RACHEL D.
Customer Reviews for Secure Storage Redlands
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Redlands, CA 92373
(Just east of Subway Restaurant on outer highway 10)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au sam : 9h15 am à 5h30 pm
- Dim : 11h am à 3h30 pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Frances S.
Le client n'a pas laissé de commentaire.Cheryl F.
Agent told driver he had to get protection plan, which is not true.Brandon S.
In the future I will make a reservation at a location verses U-Haul app or reservation number.Linda O.
Le client n'a pas laissé de commentaire.John K.
This entire rental experience was TERRIBLE!!! I reserved and rented a one way rental from Redlands to Orange county. The Redlands location calls and tells me that there is an equipment availability problem and I will have to return the truck to Redlands. Then they didn't have the truck I reserved and offered a smaller one, not acceptable. She offered a bigger truck but I would have to pick it up at a different Redlands location. I had to ask for the miles of return trip be included to get them. THEN at this Secure Storage Location the woman had to call U-Haul 2 or 3 time due to billing issues (the computer wanted to charge me 400 $something for this rental that I reserved online for 97,00 $). Then she had to call again because it was wanting to charge me 226,00 $ which was not including the mileage credit. In the end, they did end up billing the correct amount. Terrible all the way around. I will not be recommending U-Haul to anyone who asks.David W.
Be upfront with your charges. I believed I was paying 60- some dollars and got charged over 100 $. Pathetic. I will be in touch with someone about this. Therefore I will also pass this along to friends.Jake A.
Nothing this location and the very helpful and friendly attendant made it a great experience.Julio D.
Shelle was amazingMichael M.
The location was changed 3 times on my reservation which was incredibly confusing. As well, I was never informed that my reservation was changed to self service which lead to me unnecessarily sitting in front of the store for 20 mins waiting for them to open. The lock box wouldn't open, and the process was pretty confusing because I didn't know it was supposed to be self service, that is not what I chose when i confirmed my reservation. Allen from customer service was a complete rock star and turned my experience around. He got me the correct lock box code and swapped my reservation so i had the right truck. If not for Allen I would be incredibly upset, but thanks to Allen I'm mostly happy with the outcome.Colby M.
Shelly was very nice and knowledgeable. Computers seemed to be a bit out dated, cause they ran very slow through the process. Other than that, the whole experience was top notch! MerciMichael C.
I had a reservation at another U-Haul location and when I went to that location they had my reservation but did not have my truck . I had to scramble to find another truck this put all my deliveries and pickups hours behind and I lost one load . I rent every Thursday from the same location . No help or compensation was affordGREGORY F.
When I got to my first destination my rental with your company had changed my pickup location 16 miles from where I was supposed to be. Than getting the truck there was no furniture dolly ,pads , utility dolly upon arrival. I was told to go down to the original destination for pickup the rental truck and they would have it . It is now have to drive the Rental truck back to the other location the get supplies. The rental agent told me that they would have everything in needed. So upon getting to other location they told me they DO NOT HAVE ANYTHING for me . Than tell me to drive to another location which they will diffently had my supplies. Upon getting to that location was told they only have a furniture dolly and they will have too look for the other supplies. After ten minutes they said they had the pads and NO UTILITY DOLLY. THAN TOLD ME THEY HAVE ONE TO BUY ONLY. SO when I left I had pads , and furniture dolly . So I had to go buy a dolly for myself . I need to be refunded for the supplies on this trip . Next time I will be thinking twice about using you company for any future business. Thank you for your time, James FontesJames F.
Previous rentals transported marijuana, truck smelled really bad and my 15 year old son was getting nauseous!Norayr Z.
It was after hours when I returned the vehicle but everything was fine I turned it in as I got it and I thank the uhaul people at both endsDarlene B.
Le client n'a pas laissé de commentaire.Kim E.
The Uhaul representative was so helpful and friendly. We appreciated her help, especially in a rough time and moving.Nicole H.
More of a variety of truck sizes.Matthew C.
The woman working there is excellent! She is very knowledgeable, friendly, and professional. I will return to that location for future rental needs.Craig P.
You can notify customers before hand that you do NOT offer any ramps (even for rent!!) with 10' trucks. We had to invest 25 $at Home Depot to rent 2 ramps for 1 day! Hopefully we will never have to deal with U-Haul again!!! The truck is scary to ride in and you about bounce out of your seat going over every overpass! There should be a passenger hand grip above the door to hold on to!Karen P.
Nothing to improve on service was great and friendly.Matthew C.
The lady that helped us was wonderful and funny . Tell her we said thank you for all her help.Darcy N.
Le client n'a pas laissé de commentaire.Mike F.
Le client n'a pas laissé de commentaire.Daniel O.
Le client n'a pas laissé de commentaire.Ron B.
Shelle was excellent! She helped me on a last minute emergency need for a truck, even though she was about to close!Donald K.
Le client n'a pas laissé de commentaire.mike M.
I was ripped off, lied about fees and charges, paid cash. Wrong miles were reported, charged for another day I didnt have because the uhaul location couldn't find me in the system to return.CASSANDRA V.
Le client n'a pas laissé de commentaire.BRYAN D.
Shelly was great and helpful.Ian C.
The entire moving process can be very stressful if things don't go as planned. Shelly knows her stuff and runs a tight ship. She was clear on Truck availability, pick-up,drop-off, and how much my total anticipated bill would be. She took a lot of stress away from our move! Thank her for me! Martin vandenbergMARTIN V.
Le client n'a pas laissé de commentaire.Edward M.
Le client n'a pas laissé de commentaire.LINDA O.
Le client n'a pas laissé de commentaire.LINDON P.
Nothing. An awesome job by the staff.Kelley B.
I wish they had more selection of trucks available. The car also could've used a washing on the outside. However, the customer service at this location was excellent and hassle-free. I would also suggest listing specifically in the instructions that you have to squeeze the lock first before it opens.May K.
Le client n'a pas laissé de commentaire.DEBORAH W.
We had no idea how to get access to our U-Haul. We had the location changed on us only the day before, no one was there when we picked it up (granted in was 7 am), and the online location through the U-Haul app was incorrect so we had to wait half an hour on the phone until someone realized what went wrong.Courtney M.
Le client n'a pas laissé de commentaire.Tim P.
I dropped off unit after hoursJohn S.
Convient location for what I needed.joe C.
She was very helpful. I hope all your location has a lady like her!PERRY B.
Don't say your going to match a competitor and then don't actually do it . You shorted millage on actual contract and did not cover your environmental fee that 5$ was no big deal but the short millage. That shouldn't have happened !Mark M.
Le client n'a pas laissé de commentaire.Howard S.
Le client n'a pas laissé de commentaire.Ronald B.
Le client n'a pas laissé de commentaire.Ashley W.
I am very satisfied with my experience and don't have recommendations for improvement.Virginia B.
All GoodMichael D.
The customer service at this location was top notch! Also the waiting area where you sign the documents and go over the contract was very clean and comfortable. I would definitely recommend this location :).OLIVIA K.
Le client n'a pas laissé de commentaire.JOANNA H.
Customer service was above and beyond expectationsLee C.
This is not a UHAUL location but storage area. I am not happy to drop off other than UHAUL location.DIPAK SHANTILAL K.
Great service!! Would definitely use againJohn G.
Le client n'a pas laissé de commentaire.EARL V.
Le client n'a pas laissé de commentaire.MATTHEW Y.
Le client n'a pas laissé de commentaire.MATTHEW Y.
Install lifts on your smallest trucks.Virginia R.
we were misinformed on rental informationFROYLAN P.
Le client n'a pas laissé de commentaire.SEAN C.
They told use the wrong return location! And it really was inconvenient!LESLIE D.
Nothing notedMARK P.
I am very satisfied with the return location. NO problems at all.THOMAS B.