Évaluations des clients Security Pro Storage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Security Pro Storage

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Megan B. le

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Great experience. We would definitely go there again.

Olivia H. le

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Great customer service. Went to buy some boxes and system was being slow so they just let me have them. So awesome and kind! Will work with them again.

Cheryl J. le

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Le client n'a pas laissé de commentaire.

Annie F. le

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Le client n'a pas laissé de commentaire.

selina G. le

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The vehicle wasn’t clean, which wouldn’t be a problem, however I got charged a cleaning fee of $15. This doesn’t sit well with me. Do not give me a dirty car, and then also charge a cleaning fee on top of it. This means, you charged a cleaning fee for the previous customer also. The staff member was friendly, the location is convenient.

John L. le

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Le client n'a pas laissé de commentaire.

Timothy M. le

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Le client n'a pas laissé de commentaire.

Hugh C. le

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Le client n'a pas laissé de commentaire.

peter t. le

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Very helpful guy at the desk, pleasure to deal with and everything went as planned. Thanks for a smooth pick up.

Kathleen K. le

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Le client n'a pas laissé de commentaire.

Joey R. le

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Loved being able to do everything on line. Very efficient. Great customer service. Can't think of anything to do to improve your service.

Craig B. le

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The truck has a rough engine and absolutely no acceleration power for a bit. Check engine light came on and stayed on. It has 110000 miles so needs some maintenance.

Paul T. le

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This was the dirtiest vehicle I’ve ever had the displeasure of riding in or driving. The staff was pleasant enough but the vehicle could be mistaken for abandoned or lived in. It took two of us 20 minutes to clean it before we could even stand to drive it. Happy to provide photos of the squalor.

Zachary W. le

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Le client n'a pas laissé de commentaire.

William D. le

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The guys that work here were incredibly nice and helpful. Would recommend this location and their service to anyone.

Catherine P. le

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I was told to drop off the vehicle on the street where I picked it up on Saturday. The very rude customer service rep, James, told me I couldn't drop it off after hours, when I had told him I had already dropped off the keys in the after hours box. Employees/customer service need to be trained on what is required and let the customer know. I was on the phone for 1/2 hour dealing with this. Thank you.

Amy S. le

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Very easy to register online. Very helpful attendant at store.

Sandra C. le

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Le client n'a pas laissé de commentaire.

Cyrus L. le

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Le client n'a pas laissé de commentaire.

David H. le

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The truck had no windshield wiper fluid in it

arjee m. le

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Rented a truck for less than 1.5 miles. Still got charged 10 miles. I absolutely understand the service fee and charging for not putting a gas on it because I was so tired already,but I believe it was overcharge. They charged me 60 plus dollars something and they charge me another 130 plus on the next day. Totally confusing and not highly recommended. I was charged for a extra 130 dollars for not putting a gas for just 1.5 mile? are you serious? it wasnt full at all when they gave us the truck. totally disappointed. First time to use a UHAUL, totally the last time too.

Susana P. le

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Easy to work with, very serviceable.

Jim O. le

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Easy in easy out

Zoe L. le

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Nothing, you're perf

Michael A. le

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The guy at the desk was not helpful and seemed to not want to be bothered by customers

Jill e. le

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I was there to pick up a truck at 8am as I had a very tight time frame for moving. Sales person arrived late. Sales person was very rude. Truck was empty and had to filled with gas.

Joerg R. le

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The Truck smelled a bit like cat urin, which is my only (littel) complaint - all other eas absolutely perfect - will use UHaul again and heavily miss U Car Share in Salt Lake and Park City!

Efren I. le

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This location is in a one way and corner location and it doesn’t have customer parking avail. You need to find parking and walk to the building.

Robert C. le

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So quick and easy. Great location!

DEBBIE C. le

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We had a 3:30 pm pick-up time, the office was closed, no-one available. We had to wait almost 20 minutes before someone showed up. The van we got smelled like urine, like someone pissed in it. It was disgusting. If I had been doing a one way trip I would not have accepted the van. I took it because I knew I would only be in it for very short time periods. Basically, dealing with U-Haul sucked, it was a bad experience in every way.

Robert C. le

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Very nice gentleman, very friendly and helpful.

Elizabeth R. le

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Le client n'a pas laissé de commentaire.

robert s. le

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""The customer service was better than perfect,,, and I am a very difficult customer to make happy,,, so yes, I will be renting a truck again soon,,, yours, Robert Carl Slinger an American military veteran.""

Kristi O. le

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Le client n'a pas laissé de commentaire.

Petra P. le

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Le client n'a pas laissé de commentaire.

Julie H. le

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Customer service and the whole rental process was great!

Samuel L. le

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Le client n'a pas laissé de commentaire.

merril d. le

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We were somewhat inconvenienced by having to wait 25 minutes because no one was in the office.

Heather B. le

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Le client n'a pas laissé de commentaire.

Joseph F. le

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Le client n'a pas laissé de commentaire.

GREG T. le

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Le client n'a pas laissé de commentaire.

Gary B. le

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Le client n'a pas laissé de commentaire.

Ryan H. le

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We picked up with just over half a talk of fuel. We returned with more than when we rented. Rental agent emailed a receipt but included a fuel charge that should not have been on the receipt. We called to correct and he was beligerent, saying we lost our chance to correct the error and that we'd have to "take it up with corporate". This experience may result in us using another company for rentals in the future.

Jennifer A. le

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Le client n'a pas laissé de commentaire.

Courtney S. le

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I showed up at 5:40 as I made a reservation online prior to picking up my U-Haul. I made the reservation for 5:45 pm as I had people coming to help me after work at 6:00 pm. I arrived and the man said, "I don't know if that U-Haul is even working." Which made me uneasy about driving it. I then had to wait 40 minutes to get the U-Haul. I did not leave the building until 6:20. So everyone I had helping me was just waiting around on me while I waited for the truck. I finally left, 40 minutes later, and headed to my moving location. As we took the first load down to the truck we went to open the back of the truck only to find a lock on the back of the truck! A lock that required a 4 letter word to unlock. We could not open the back of the Haul that I had just waited 40 minutes for! I called the company that I had rented the truck from but they were closed. I called customer service. The first person I talked to said that nothing could be done and that they would put me in contact with a regional expert so they could find another truck for me to pick up. As she connected me to a regional expert I got disconnected. In the mean time all of my belongings are just sitting on the side of the road as we cannot get into this truck. I called customer service a second time. This time they said they should be able to help me and connected me to a customer service representative. It took 10 minutes to finally speak to someone. They pulled up my contract and found that there was no mention of a lock on the truck. They tried calling the place I had rented from, no luck. They emailed, no luck. Called the contact they had for the place, no luck. So after a 30 minute phone conversation the customer service representative was out of options. Just as we were about to give up I finally got a call back from the company I rented from and the man gave me the 4 letter word to open the lock. He was unapologetic and seemed annoyed at having to assist me. I am extremely disappointed that what should have been a quick and easy move after work turned into an all night long process. I was not happy with this experience.

Thomas B. le

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Le client n'a pas laissé de commentaire.

John R. le

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Kudos to the onsite person (whose name I have forgotten) - very personable, friendly, and helpful.

Arthur K. le

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Store did not open until 8:15, vehicle rented was not available, mileage on vehicle was on contract wrong. Good news, another vehicle was provided, although late, customer service person was helpful and pleasant. Hood was not latched on vehicle which caused the negative on clean and maintained. So other than some lost time, it was ok.

Amanda W. le

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Le client n'a pas laissé de commentaire.

Nicole F. le

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The guy was asleep when I came in and ignored the phone ringing, which is probably why no one answered when I called too. He took 20 min to get the truck which cut into my time, and when he gave me the truck all he did was point out the truck and gave me the keys with no explanation on how to return the truck.

Josh F. le

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Le client n'a pas laissé de commentaire.

April M. le

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The person who checked the car out to me was exceptionally helpful and kind!

Alexander J. le

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Le client n'a pas laissé de commentaire.

David A. le

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I just checked my bill. I did not add fuel because I drove a relatively short distance and the needle moved minimally if at all. I was charged for 5.5 gallons of fuel after driving 18.7 miles. That = 3.4 miles/gallon in a mid-sized cargo van. I BELIEVE THAT IS A SIGNIFICANT OVERCHARGE, PERHAPS UNINTENTIONAL PERHAPS FRAUDULENT.

Robinson C. le

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Would Never recommend location based on the interaction with the man I talked to on the phione this morning.

Landfill Energy S. le

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was getting some attitude from the vendor. then upon returning vehicle less than 2 hrs after rental and before 3 pm in the afternoon(location hrs were to 6PM) store was closed. i then had to call U-haul to find out how i was going to return the truck. after 45 minutes the store attendant return. when he returned someone called him in his office where again he was giving attitude over the phone and then turns and yells at me for calling U-Haul. when i was just trying return the truck. this will be the last time i use U-Haul and definitely will never return to this location for anything.

Christopher W. le

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Le client n'a pas laissé de commentaire.

Mariha H. le

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Normally when I've gone to get a truck an agent will come out with me and confirm any damage that is already done to the truck and confirm the gas level with me. This attendant didn't do any of that and had me sign the contract without looking at the truck. When I returned the truck, I put it exactly where I picked it up, and somehow it was overlooked and I received an email saying I hadn't returned my truck at all! wow. And then I was overcharged for gas refill.

Mark A. le

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Le client n'a pas laissé de commentaire.

Booth H. le

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Tough place to get to

sandra W. le

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Le client n'a pas laissé de commentaire.

Andrew M. le

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Le client n'a pas laissé de commentaire.

Rex T. le

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Le client n'a pas laissé de commentaire.

John M. le

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The man running this location was awesome.

LAWRENCE H. le

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The driver seat belt was broken and unusable. Windshield and mirrors were dirty. I reserved the vehicle online. It took two tries since the online program kicked once. Then I discovered the first try did work and now had two vehicles reserved. I called and had one cancelled. I selected this location but the vehicle was reserved instead at another location. Reentering all the data again added about 40 minutes to finally have the vehicle. The software was as cumbersome for the Uhaul representative as it was for me.

Joshua R. le

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Le client n'a pas laissé de commentaire.

Tony S. le

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My reservation did not have insurance. I was forced to pay insurance as the location saud they could not remove it. I am a corpotare fleet driver, i did not need any additional insurance coverage

Penny B. le

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Le client n'a pas laissé de commentaire.

Bridget H. le

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The rental location had let another individual use the truck I had previously booked and it was not available during my requested pick up time.

Jillian D. le

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Le client n'a pas laissé de commentaire.

Kyle K. le

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Online form let me schedule a pick up at 8 am. The man at the store didn't arrive until 8:05 and told me he had to check-in the uhauls from last night before he could check them out to me. The internet was slow and his computer was even slower so it took almost an hour for me to get my uhaul. Not to mention, I had filled out the pre-check-in stuff online beforehand to make it faster. The guy also had no appliance dolly like I had requested. The employee was super friendly and helpful.

Nicholas O. le

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Truck had several warning lights. Staff at the security pro storage was very friendly.

Adam M. le

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Le client n'a pas laissé de commentaire.

Babette D. le

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the truck cab was dirty. the dashboard had about 1/8 inch dust on it. there were wipes and tissues on the floor and in the cup holder. the service was great and i think just because Richard was so easy to work with I'll recommend him and this location to clients and friends.

Gregory M. le

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Le client n'a pas laissé de commentaire.

Michael N. le

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Le client n'a pas laissé de commentaire.

BROOKE W. le

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Easiest rental I've had to date. The employee that helped us was professional, helpful, and super nice.

TODD H. le

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can't imagine how it could be better great job

Richard M. le

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Le client n'a pas laissé de commentaire.

Corbett C. le

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Le client n'a pas laissé de commentaire.

Heidi F. le

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Both Uhaul and the location from which I picked up & dropped off are HORRIBLE! The guy working when I picked up didn't have the slightest clue what he was doing. It took 45 minutes even though I got an email saying I could do the pickup through my phone. I finally got the truck, got it loaded, only to realize the bracket through which the lock is supposed to go was bent....so I couldn't lock the truck. I had to sit out there ALL night to guard my belongings. Then I got two emails with instructions on how to do an after hours return. Given the fiasco when I picked it up, the idea of not having to deal with another person was appealing. I fueled it up, and parked it where it was when I got it. Then I started the process of the after hours return, only to get an error message that the uhaul website was down. So I called CustomerService and spoke with Kim. She told me this location didn't offer after hours drop off. Then why did I receive multiple emails telling me to use after hours drop off?! And why was I not informed of that when I picked it up?! She was worthless and had nothing to offer. Why couldn't I return it to another location nearby? That would have been a good customer service option if Uhaul values its customers. But no... she hung up on me. So then I had to wait for an hour for the location to open. Then the worker didn't know how to return a truck. This was a different employee who didn't have a clue how to do his job and had to call someone for instructions. He was also extremely rude and had a dog with him that kept coming after me. I'm allergic to dogs. Dogs do NOT belong in a place of business...EVER. Everything about this experience was unprofessional. The truck was seriously defective - a truck that can't be locked isn't worth renting. The fact that I was charged full price for this hellacious experience is absurd. I will NEVER use that location again, and I strongly recommend Uhaul revoke their dealership license. And, whoever Kim is at CustomerService should be fired. None of these people are doing anything to improve the image of your company. I will think long and hard before I use Uhaul ever again.

April N. le

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My rental truck broke down and wasn't able to use it for my move. We managed to move one load but it broke down soon after that. We called it in and was told somebody would be there in hour. My son sat in the truck and waited but nobody showed for quite a long time. I was very disappointed in the whole experience. Mostly the time it took to somebody here that to fix our problem

Jack C. le

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I made my reservation online to pick up a trailer in Heber City, UT; a facility across the street from a mini storage where I was to empty a locker into the trailer. Late afternoon before my pick-up date I received a call to confirm my impending pick-up in Salt Lake City - 45 miles distant. 90 miles extra to drive. Was told no trailers of my desired type were available close to my requested pick up location. When unloading my storage site I saw 2 off-peak trailers at my requested location. I inquired and was told that neither were reserved. Either U-Haul's system is faulty or I was deceived. I did not appreciate having to drive an extra 90 miles to obtain my trailer or being told without a timely notice so I could alter my route. The SLC location was fine and the clerk was friendly and professional.