Évaluations des clients Security Public Storage Ceres LLC
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de Security Public Storage Ceres LLC
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Tami S. le
Everything was good, the Cargo Van we rented ran great and had more than enough room for our belongings.
Susan F. le
Drop off only!!
Emmanuel T. le
Get your other rental outlets to meet the same standard of customer excellence we experienced with Security Public Storage in Ceres.
Basqual G. le
Very professional, gave us the best deal and did not hide anything from us.
ROYCE R. le
Submit a receipt when returning vehicle after hours via email. More training for the staff!
Charles W. le
Kind of sucked to have to put gas in the uhaul immediately cause was left on not even half a tank of gas
richard h. le
She was so sweet and personable
Maricela C. le
The representative needs to correct updates asap and not ignore it. Ex: the gas from uhaul was not correct and representative was informed about it and chosed not to fix paper work and when we returned uhaul they tried charging me to put gas the way it was listed on the paperwork when the worker varified the day before that it was incorrect. Not happy about it
Rocky G. le
Convent. Easy to acquire with short notice. Very cool! No problems!
Trinidad T. le
We were given an updated quote of between 110 and 120 when we went to return the truck they said it was 170 and now they're saying it's 195 I am only going to pay what the quote was that they gave me not all those additional charges
Javier G. le
The cab smelled terrible and the brakes were not in good condition. But they still released truck.
Suzanna H. le
Great Customer Service at this location!! I won’t go anywhere else for now on!!!!
DAN B. le
A very polite and knowledgeable rental office crew.
BENJAMIN G. le
A little more energy would be nice. I work with people all the time so I know how important it is to talk and interact with people versus, hey I'm just doing my job. Smile more, people are moving, we are already dragging the move. Lighten up
Basil H. le
cold water dispenser broken clerk only handled transaction questions, not knowledgeable about uhaul products and services we were rung up for two days instead of 1 when we turned in truck in less than 21 hours for a 24 hr reservation even if a lesser time was noted in a customer reservation, the rate is $29.95 per day and uhaul should automatically only charge for one day when returned back before 24 hrs elapses. always do the right thing even if customer is not aware
Justin W. le
Nothing. Everything, from pick up to drop off, was perfect.
joan s. le
Took forever 2 pick up my trailer. The lady was very slow..
Kerry K. le
The truck was in great shape. I have rented ones before that sounded like a bucket of bolts. This one was clean and ran well.
Terry B. le
None
Stacy B. le
When we ask for one day dont charge us for more than one day.
Kevin A. le
I used the express check in service and it still took over an hour. Sales clerk did not seem to know what she was doing or how to work computer.
CARLOS H. le
Not crazy about the whole $0.xx per mile plus whatever fuel we used. It should be one or the other, not both. At the very least, you should grant 10 miles to accommodate the drive from the location to the home and back.
Kevin M. le
Lube up the trailer jack!
Gary B. le
I had a reservation for a 15ft truck at 10am. The previous renter had not returned the truck and was told I could wait for a phone call when it returned. There was 6 other 15ft trucks at the location. I was given a 20ft instead and in return was suppose to be given a discount. I was charged the regular price for a 20ft. I was not happy about my reservation not being honored and was basically penalized for someone else's late return! I could not wait as I had a crew lined up to help w my move. On another note, the staff member who helped was very pleasant to deal with and she was apologetic about my reservation not being met.
Ludeidy J. le
Service was slow, waited in line just to pick uhaul up for over 55 minutes. This location cannot handle more than one customer at a time. Front desk was very nice and apologetic but if your pressed for time it was not a good experience.
Matthew W. le
We reserved a 26’ van and when we arrived to pick it up, it was rented out and we were out of luck. Dean, the manager (I think) was extremely helpful, he tried finding us another 26’ down to 20’ all over stanislaus county but none were available. We ended up with a 15’ truck to move a 4 bedroom house. We had to make several trips to accomplish this because one way was a two hour trip. Then the unloading had to happen, return to our home (2 hour return) load up and make another 2 hour trip. What should have taken one day to move 100 miles took us 3 days. The customer service at 1-800-uhaul was less than satisfactory. I’m waiting to hear if they will reimburse us for the labor hours we paid our movers, which cost us over $1,000! I will never use uhaul again because their “guarantee” for the truck you reserve isn’t really a guarantee.
John S. le
Well organized clean location
Robert P. le
The friendliest, most helpful staff. Karen was all over it, and made sure i was squared away and ready to go in my rental vehicle right away. She also made sure to process everything quickly at the end of the day as she knew i was exhausted and again got me on my way. Very happy with product and very appreciative of the great customer service.
Norman H. le
Person not able to unhook equipment, in a hurry to go home. Opened until 6pm.
nicole b. le
Lady assumed I wanted the insurance without asking and when I declined it she was rude and rolled her eyes at me. I'm an adult its my decision, I didn't need the coverage. When I informed her the truck was more beat up than she led on and smelt strongly of marijuana her response was, "well I can't do anything about that, you should buy some air fresheners."
John S. le
Nice facility and friendly staff
JOQUITA B. le
I was surprised how friendly, helpful and informative the staff was.
DESIREE P. le
It was a great experience that exceded my expectations tremendously. I had a bad experience years ago that left me with a negative perspective on your company. This has changed that. Thank you
Cynthia G. le
We were told the truck would be ready and outside with key so we had to wait until they opened. I should have recieved a call since we were coming from out of town.
Bruce R. le
Actually having the equipment that the customer reserves. It cost me more money overall to use a vehicle that I had not ordered. It was very disappointing.
Brenda B. le
I was texted to pick up my equipment at this location, which i did not even know where it was. So I went there on Sunday to make sure there would be someone able to assist me load my car on the tow dolly, the girl there told me she would be there and would help me no problem. So I rent the truck Monday and load it and come back to attach the tow dolly and my car, and the gal tells me SHE CAN NOT HELP ME, THAT SHE DIDNT EVEN KNOW HOW TO DO IT. I had to go to the TIRE shop next door and a guy helped me, but I knew there were a couple things not right, luckily there were two girls returning a truck and dolly and they helped me...so I was pretty pissed off at being lied to, if a non uhaul location can not provide the full service that a uhaul location does, they should not be renting out your equipment.
Kimberly S. le
I showed up at 9:00AM, which was my pick up time, but the office was closed. I waited until 10:23 before I had my truck, after calling the location's phone number twice and U-haul Customer Service. This was completely unacceptable. The truck was parked on the street and I completed the online check in, but the keys were in the office. We had hired moving helpers, which were waiting at our home and costing us $$, because the first hour there was NO TRUCK!!
leslie d. le
The girl here was great. Called me by name when I walked in .Very pleased with the ease of the drop off and the friendly staff.
ANDREA R. le
Customer service rep was great and we were literally in and out within 15 minutes and that was as a walk in.
Pedro C. le
Great service.
Keri S. le
The person at the drop-off location was friendly and helpful. The person we spoke to on the phone, from central office was rude and not the least bit helpful. We called to see if we could drop the truck off at a location near us, Patterson, that was closed, if there was a key drop box. There wasn't, so she insisted that we return the truck to Modesto. They listed a location in Ceres which is closer than Modesto, on my contract, but the woman insisted we return it to Modesto. We went to Ceres anyway since that was on the contract and it was closer. The woman at the central office was not the least bit helpful and would not work with us.