You are doing great, the young lady who processed the contract was very professional, knowledgeable, and friendly. I was 2 hours late from picking up the truck and she called me to confirm if I still need it. Thank you for a great service.
NASER R
Customer Reviews for Security Public Storage Ceres LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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I tried to return the trailer 15 minutes early and I was told I had to wait until my time to drop off the trailer. I have never had an issue before but the person working when I went to drop it off would not help me until my dropoff time.
PHILLIP HVery Professional !!
GERALD PThe front-end girls are so very helpful n so friendly
TERRI MYour stuff was amazing very helpful. They unloaded it for me pulled it off of my truck and put it away and I was on my way. Couldn't ask for more. I wish I could remember the young man that helped me so I could use them as a recommendation for you guys he was very.
DAVID CThe agent who helped us picking up the trailer deserves a RAISE! She was friendly, helpful, I cannot say enough good things about her. It's rare to get exceptional service these days, I will definitely return to this location!
DONNA BMy rep that help me was amazing and had great knowledge of the equipment. Merci
CEDRIC RGreat service, nice lady in the office
Vincent BNo improvement, the customer service from the girl that helped me was outstanding!
KEVIN LThis is the best place to rent Uhauls from. They welcome you like family. Always ready to help in any way. No pressure. Willing to give advice. Very friendly people.
DEVEATA PThis place has the most friendly and helpful people. They make you feel welcomed.
DEVEATA Pawesome customer service,very helpful & friendly.
JOSE CJamie was helpful and friendly.
SUSAN HMs. Jamie was an excellent support and she did helped me out with the rental.
PARMINDER MSince moving I've used Public Storage in Ceres for everything! Every single person, ladies ♥️, helped me with all the transactions. I have and will continue to recommend this facility for U-Haul and self storage. Never a problem. Christina T.
CHRISTINA TEmily, was great. Excellent customer service and very knowledgeable and friendly. I would definitely recommend this location.
ULYSSES MWe have been waiting for a call back from the people in charge. They did not have the size truck that we reserved so they gave us a bigger one that was supposed to be the same cost as the one we reserved but ten wanted to charge us for the bigger one. It's not our fault that they didn't have the one promised to us. No one ever called us back and instead of trying to call us you take money out of our bank without telling us or resolving the issue. Terrible customer service on many levels. We will use someone else in the future.
KAITLYN AThe girl that assisted me was super nice and helpful!
Heather STruck was old but functional.staff very helpful
SALAHEDDINE BYou should change your staff, they do not behave well at all and your trucks are also not in good condition. They give very low mileage. Your employee is not right Not good
NONAMEGIVEN VDale court in Ceres,CA is the best to rent from and even have storage available to rent .
Melissa BExcellent
JAIME STruck was filthy and had tons of body damage and smelled horrible. This location had no care for the upkeep of the rental vehicles. I have used Uhaul many times and have always had a good experience. This was the worst experience I have had with the company. Would not recommend this location.
NICHOLAS FHad very good service from Emily. She explained all the cost upfront and was very knowledgeable of her job.
Julie PThe staff and the trailer were awesome!
CHARLES DThe 20 ft. truck was not at selected location: we were rerouted to different location, but still no truck. I called the customer service for that area, they sent me to the Ceres, CA location that set me up with a 26 ft. truck. All locations did not have enough furniture pads, so I bought more at harbor freight and home depot. Not happy about the price increase: due to renting a 26 ft. truck: but we got the job done. Turning in the truck in Grants Pass, OR went very well and no problems.
RONALD AThe equipment was maintained. Reserving through U-Haul was the only drawback. I had to register. Then the list started. Insurance? Yes. Dolly, blankets, stuffing foam, rags, on and on.... I finally abandoned the attempt and drove there. Even in the office there was computer delays. Once out the door, equipment was in good shape and curious people. Return was quickly handled too. The ONLY problem was dealing with computers.
RODERICK DYou guys are a big company, start talking to the state of CA to fix their roads.
GREGORY CCargo van not box truck had hay with smell of steer or cow mature all over back on matt and wheel wells. Hay all over and on door areas. They had washed the outside the inside was not clean, the stinch inside was terribile .
james vHad gas level discrepancies twice.
JOSE GGreat customer service!
Nathan CGood service
CHRISTIAN CWent 2 times for auto transport was helped by Emily one of the top performance service I have ever encountered. Thank you for the service and way of handling my business. Highly recommend and fully satisfied with the service.
Omar AVery good service
PUSHPINDER SI got charged 200 dollars for a 100 dollar day so I'm not gunna be using ur company again thank you for wasting my money
Lucas CGreat Customer Service 😊
Andrua RThe people were very friendly and helpful.
Renea TNothing services were AMAZING Andy was the best . Thank you so much !
Joselyn GA trailer tow dolly just in case customer has to move trailer by hand
MAUNEL SI am always very grateful for the Excellent Customer Service! They made my move not so stressful. Thank you! Security Public Storage Ceres, On Dale Court! May hearts!! and Hugs!!
Rebecca WEmily went above and beyond a few weeks ago when I rented a storage facility from her. I came back today to rent a U-Haul from her and give her my business because she is a female leader with compassion and empathy. Merci.
Christina TThe u haul was filthy the employee was great she was absolutely awesome but U-Haul smelled like animal urine and was filthy trash was left in it
JENNIFER LCustomer Service is Great
Andrua RGreat customer service!
Carlos gWell I guess it was my fault - I'm over 65 and it was a very difficult move with my adult daughter who is severely disabled. I neglected to read the fine print regarding $1,19 per mile. I live about 6 miles from U-haul; I moved 2 miles from old home to new house. So, t on the truck and figured about 20 miles to a gallon - then put $20 of unleaded gas in truck. The young lady was very nice & explained the $1,19 a mile. Then I was charged over $30 on top of the $20 of gas I put in. I lost the paper so maybe I missed something... Other than that it was a pleasant experience. Merci.
Elizabeth CEverything was perfect.
Robert HBien
Victor FMy rental vehicle appeared to be at the end of its life cycle. Road Hard and put away wet. The Folks at Location were excellent
William KThe in-house representative was helpful and made the process easy to rent.
John Ncheck windshield wiper fluid, check gas cap, gunk on windshield and customer left stuff in van thenk you nice van nice people
Simone HI was able to be served by your GREAT! Employee"$ And they helped me out and anything I needed they always found a way to make me satisfied. I just wanted to say THANKS for satisfying me and my family needs.
scottie BGreat customer service from the two ladies during pick up and dropping off. Made everything smooth and easy !!
Alfredo LI needed to use the bathroom but was not allowed and had to go outside.. not cool.
kennth OVery good
Bikramjeet sRental was covered in tree debris upon pick up, service upon return was poor as there was only one employee working, had to wait 20 minutes just for the lady to finish with another customer before she could check the rental return and give me confirmation that it was returned.
Amit CExcellent customer service! Inviting and responsive.
Christine VThe online check in/out is a nightmare
KATHLEEN MGreat costumers service love this place
justine mCustomer service was horrible and childish. Equipment shouldn't have never left the location in the condition that it was in. Blad separated tire with wires showing. Could have been deadly experience if the tire had blown with towing a classic car.
RAMON MThe only downside was I couldn't use the trailer because of the trailer lighting on my truck was not working therefore was denied of taking the trailer off the premises due to that.
CHRISTIAN FThe guy in charge gave an excellent service.
Karla Cthank you quick in and out service!
LOUIE M