Customer Reviews for Security Public Storage Ceres LLC
(Concessionnaire U-Haul dans le voisinage)

283 évaluations

3032 Dale Ct   Ceres, CA 95307

(209) 241-5297

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 4h pm
  • Dim : 10h am à 4h pm

Services dans cet établissement :

Pour nous contacter

(209) 241-5297

3032 Dale Ct
Ceres, CA 95307

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 4h pm
  • Dim : 10h am à 4h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

STEVEN L. 
Évaluation :
5

Nothing, everything was great! Matt made everything a breeze. Fantastic customer service!

Jessica J. 
Évaluation :
5

Matt there was a kind person

JIMMY T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

eric Y. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Edwin L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elena R. 
Évaluation :
3

How did I drive from A to B with no stops and put 10 gallons of extra fuel in it then when I got it. I got charged for extra miles??

JESSE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry B. 
Évaluation :
5

Very friendly atmosphere.

LEATHA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASON N. 
Évaluation :
5

Gentlemen running the office is outstanding! Great customer service and went out of his way to help us! I will definitely refer people here!

Monica G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC G. 
Évaluation :
5

Matt is very good

TERRY P. 
Évaluation :
3

I'm good!

Roy B. 
Évaluation :
4

All we t well.

Linda S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LOURDES H. 
Évaluation :
5

Customer service was awesome. The woman that helped was helpful and very nice. Best time I have had renting trucks for moving. On the truck I was using I noticed the driver door was hard to close. Had to really slam shut. Not a big deal but thought I'd mention it.

SCOTT C. 
Évaluation :
4

Matt was very professional and was there to answer all my questions During the duration of my rental. Thank you One recommendation would be to offer a Military discount! !

ALFRED S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OSCAR E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Miguel G. 
Évaluation :
5

Everything was great 👍

JULITA T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ABEL L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SANDRA H. 
Évaluation :
5

Merci

Ubaldo M. 
Évaluation :
5

Make customer aware that only one person is allowed in the office at a time.

Antoine D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAMVEL K. 
Évaluation :
2

I signed up for the self serve 24-7 service and the vehicle was not there for me to pick up and had to wait an hour and a half past my pick up time to get it.

THOMAS G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EUTILIO R. 
Évaluation :
5

This site was kind friendly and accommodating

Amanda M. 
Évaluation :
5

Perfect service

EFREN E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RYNE C. 
Évaluation :
3

Have the employee wear a mask.

Leana C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Helen B. 
Évaluation :
5

Professional and excellent service from the office manager he was very helpful and answered and took care of every question I had. I will definitely recommend to anyone that I know that is moving and if I need the services in the future I will definitely come to you facilitate. Merci encore!

TODD H. 
Évaluation :
5

Excellent

ALFONSO C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDRE S. 
Évaluation :
5

Just didn't sign any paperwork or get any paperwork...when i dropped off the truck!!

MICHELLE P. 
Évaluation :
5

The gentleman at the front was descriptive on where to park and drop off the key.

Bradley B. 
Évaluation :
3

Everything was dirty even the ramp. Somthing was spilled inside and I never got a dolly and was charged a dolly

GINA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francisco B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dieka M. 
Évaluation :
1

The gentlemen who helped was rude. I had reserved the truck until 3 he called me repeatedly and asked me if I could bring the truck back early so he didn't lose a reservation. Never again will I go through them

MICHELLE J. 
Évaluation :
5

Employee was very nice

Dima F. 
Évaluation :
5

You did great

Karen A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lovepreet S. 
Évaluation :
3

Truck was filthy on outside. Didn't have requested pads. Fuel tank less than 1/4 full. Problem with engine supposed to have been corrected but reappeared shortly after we started trip requiring us to seek engine service which took over 2 hours and still was not corrected.

Richard Lee R. 
Évaluation :
2

I was charged for a dollie that had a broken seal that I didn't break and I didn't use the dollie ..

Gabriela Z. 
Évaluation :
5

Person who help was very focused on getting going as quick as he could! Great service!

Kenneth Joseph Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mitchell Grinnel W. 
Évaluation :
5

Axx

IRA M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Cedrick M. 
Évaluation :
5

Employee was professional. The whole situation was very smooth.

Andrellita Betsy H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Myriam M A. 
Évaluation :
3

Give all useful information up front. I decided to return vehicle earlier than expected the next morning, than came back to turn in keys. I was than informed I could have left the keys in the lock box outside the fenced gate. I also did not report the actual gas left for my use was slightly under the level stated by the female rep that checked me out. I did approve what the system stated was left (my error, be warned!) but returned the gas level to what I was given, and was therefore charged for more gas. The rep Brett who checked my truck back in was not flexible and said I could contact Uhaul to dispute. They should tell you to check gas and mileage and let them know if there's a difference, like the Turlock location did!

Norma G. 
Évaluation :
5

Good times breh

Bernie Martin II L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alex L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LUIS Ulises A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose Ramiro E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven Burnett G. 
Évaluation :
5

I was very disappointed in that when I booked the UHaul, there was nothing on the website that stated this rental was only for round trip. I did not need it round trip and I had to pay the mileage to return the truck, which added almost $100. Also the truck was not water tight as there was a huge puddle of water in the back of the truck I had to mop out before I could use it. The man who helped me tried to find me a one way rental but could not. I explained to him about the water and he apologized and would look into the water tightness of the truck. There should be something on the website that makes it easy to tell if the rental is one way or round trip. just putting a spot to edit the return address is not enough. I am very disappointed in Uhaul for this.

Joshua Matthew D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Irma Lisa C. 
Évaluation :
5

Excelente servicio

Edgar A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTONIO G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeffrey C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Taylor Adilea T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Donna Sue H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry W. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Josefina V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John Paul C. 
Évaluation :
3

I would never recommend U-Haul. I called and reserved a trailer they said I would be able to use for what I needed to haul a UTV I asked for a car trailer but they gave me a box trailer I drove a total of 690 miles was unable to use the trailer call customer service they would not exchange for a proper trailer so I came home without my UTV I had to pay for it and then make the trip again with a different trailer U-Haul is wrong for what they did to me then they charged me for the trailer I was unable to use very very very poor customer service. U-Haul should be ashamed of themselves.

Heidi Elizabeth B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin Douglas V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eduardo C. 
Évaluation :
4

Brad was super nice and helpful. The other lady was rude. The uhaul truck stunk like a sweaty person sat in there for a few days with all of the windows up and ran the heater in the summer. It was puke worthy stench. Truck on the outside was filthy. Windshield was covered with dead bugs! Transmission for truck was failing. Truck was having difficulty shifting from 1st to 2nd and 2nd to third.

Shivanjili S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregg H. 
Évaluation :
1

Wash the vehicle. Air bag light on. Poor customer service

Daniel A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathy L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Fabian H. 
Évaluation :
2

Make sure equipment is working properly and Accommodate your customers when you wronged them

BENJAMIN J. 
Évaluation :
3

The van was filthy. The fuel level was very low. Thankfully I wasnt going far this time. Renting a piece of equipment youd expect it to be fueled and clean especially given the times we are living in.

James G. 
Évaluation :
1

I rented the uhaul becouse supose they will give me a free month on the rent of one storage, and when I was loud they told me not, And I called to costumer service and nobody can helps me

Alejandro M. 
Évaluation :
5

Very polite and helpful staff. Social distancing and masks required. I felt very safe there. Will use this location for all my U-Haul rentals in the future. 5 Stars!

Wayne S. 
Évaluation :
3

Having the truck I reserved would be a great start. I needed a truck with a ramp and previous renter did not return it. Had to use a van. Not happy about that... no discount just take this van or don't rent from us.

Michael E. 
Évaluation :
2

Notify customers of trucks not being available.As well as not saying over the phone that they'll apply discounts towards thing for the troubles and then say they can't apply a discount.

PATRICK V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon W. 
Évaluation :
5

The vehicle was super clean and the person who helped me get the U-haul was great as well

Alyccia V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ISAIAS M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Emily H. 
Évaluation :
3

Ac don't work in truck , brakes were outrageously sqeeking

SUMIT B. 
Évaluation :
3

When I arrived it took about 45 mins to leave even with the online check in. I was given the wrong truck at first, and when the clerk tried to give me the info for the truck I was assigned she could not locate the keys, then had no info on the code for the lock, keeping my help waiting. However, Truck was in good condition.

MICHAEL P. 
Évaluation :
3

Have a nicer person at the front counter Would be Helpful. He was a dick head. Very cold

RAMSIN W. 
Évaluation :
2

I had to spend an extra $20 on mileage because my pickup location was force changed to another location 20 miles (round trip) farther than my original requested location. The equipment that I reserved wasn't in the truck at pickup. Specifically, I requested 12 pads and 1 appliance dolly and only 6 pads were included. I called customer service to take off the charges for the dolly and furniture pads, and she did, but then told me I had to go to another location to pick up the items that were not included, which I didn't do because it was cutting into my reservation time. I was also told that I could drop off the truck at the location nearest my house, to save on mileage costs but when I talked to the nearest location, they said I had to return it to the pickup location after all. I understand that mistakes are made and some situations, like the pickup location being changed due to lack of availability, are out of Uhaul's control, but it's not right to cause the customer to incur additional costs and take time out of their reserved time (which we pay for) to correct them.

Nicholas N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VERONICA C. 
Évaluation :
5

The gentleman who helped me was super friendly and extremely fast and efficient. Went out of his way to make me feel welcome and explained the process perfectly. Great experience!!

Marlon M. 
Évaluation :
5

Everything was great. Check in and return were pretty easy. I would suggest that there should always the option to check in with a person. While I did not have to many issues with the online checkin process, some people who are not necessarily tech savvy may need some help.

Kelley H. 
Évaluation :
3

The site only had self service available to pick up truck but it was in an area with extremely poor cell service and did not have wifi capabilities. It made the self service process take a very LONG time. It would have been nice to have wifi or at least to do in person check in/out.

virginia I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Daniel G. 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

Retour
Haut de la page