Great experience, super friendly office. Everything was taken care of the and van was perfect. Merci!
TRACY E
Customer Reviews for Security Public Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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This is a great location, with an enthusiastic and friendly staff. I love renting here when I need a truck.
RONALD MNo improvements needed. Great staff, too.
RONALD MLast person to rent the truck before me returned the vehicle late and with the gas tank empty. No fault of Security Public Storage. I was reimbursed for fuel.
CHARLES SThe staff was very helpful, friendly and supportive. Really a great group of people.
RONALD MI don't think anything needs to be done differently. The customer service was excellent!
JOHN WThe cab was full of dog or cat hair. Also, the tire pressure on the front tires was 20 psi below, but it should've been.
CHRISTIAN MFriendly service - very helpful and accommodating. Would definitely recommend.
CANDIDA BThis location can do nothing to improve because they're awesome. But what doesn't need improvement has nothing to do with the location, it has to do with the app that U-Haul has created that is in dire need of some cleaning up.
CHRISTIAN MGreat service
GARY CJesse had the most excellent customer service Give her a raise !
Gregory VThe app. It kept telling me to return the van at 2 AM on the 17th. This is before I returned it at 10 AM which is when it was scheduled to be returned and then after I returned it into the next day, I still got messages saying to return the van at 2 AM. Other than that it's pretty good experience.
Christian MTrès bien
BARINDERVIR STerrie was the BEST!
JEFFREY BEasy, convenient, and hassle-free. Jessie is always on the ball and super responsive on the phone and in person. Merci.
TRACI AThe people representing your company at the Pacific Storage were very rude.
PAM ONothing - everything went smoothly abs efficiently
RICHARD FNothing fancy just Lake County.
LAURA MGood staff. Excellent service. Ken
KEN BThe employees at public storage are courteous and very helpful.
GARY CThey treats you like family
JOSE ANo Issues,
MARCO EService Person skip me in line and took the person behind me, what is that about, completely ignoring my present!
Daphne MSuper nice girls
Fernando UAlways a good good job.
GARY CThe staff at U-Haul on Hopper Avenue are very efficient and friendly.
Gary CLadies in the office are always happy and helpful!
Mary GGreat service
Gary CInterior smelled like smoke , even though the vehicle has a no smoking sign on it. Wish people would respect the rules. Other then that everything was great.
Keith ONothing good job
Gary CI appreciated the friendliness of all that we worked with. It felt like a helpful-neighbor transaction rather than a corporate profits-at-all-costs transaction. Thank you!!
Lisa PThe people there are always very nice to interact with. I always use them whenever possible.
Scot CSuperb customer service, fast turn around and convenient location
Kate MTransaction was made with ease and by a pleasant service person. Ally was good! Person: Terry
Yolanda PFriendly service. Easy access.
Carlos MGreat service, convenient location, excellent customer service, highly recommended.
Olena COTHER UHAUL LOCATION PRINTS CONTRACT ON THE SPOT.MILEAGE CHEAPER.
Mark YWas so surprised and happy that they offered us an extra day at no charges. It gave us more time to pack up, which made the move less stressful .
Bonnie HJessie is so helpful every interaction I have had with her was very professional and I can't thank her enough for all her help.
Amy MTeri was very helpful and professional. Rental process went smoothly, both picking up and dropping off.
Kevin PNothing, It was perfect.
Barbara JOne of the best costomer services I ever had.
Gerardo RThe lady at the Hopper Storage was so nice and friendly. I appreciate being able to come in and pick up the truck so quickly. I will definitely come back there when I need a truck. Also you should give Veterans a discount. I would of liked that.
lorie wVery helpful and friendly.
Susan WGreat customer service!
Hilary LJessica was a very nice and helpful representative. Very good at her job and her customer service was exceptional.
Adam MStaff was very helpful and had me on the road in record time. Wonderful folks.
Eric CNothing I can think of
Kenneth OVery few boxes or bags in stock, and those that were, were triple the normal price of U-Haul goods. As a result, I had to go to Home Depot to shop instead.
Scott BAwesome job thanks girls
Fernando UEasy
sean mTerri and Jessie provide excellent customer service. Please send them Kudos from Scott & Lili Trent!
Scott TJessie was the very young girl working on Sunday morning and she was very professional!!👏👏👏
Eduardo AAwesome service, super easy thank you!
Matt AShare key code to open gate.
CHRISTOPHER STerry (sp?) was amazing and helpful in both picking up and dropping off
Kenneth MKeep smiling 😊
Jose A