This location was fine. The problem I had was the fact that I reserved this trailer on the U-Haul app the night before. When I showed up for my reservation, the trailer wasn't there (U-Haul Mario's Deli & Grill- 2317 Eagle Rock Rd â€‰ Wendell). The lady at this location persisted that she send me to the next locationâ€¦ took my credit card and ID, and set me up for another pickup somewhere else. On my way there I received a call from U-haul corporate saying the equipment isn't at the next location either and re-routed me to another location. Needless to say this literal runaround cost me half my day. I won't be using this location again (Mario's Deli & Grill).GABRIEL W.
Customer Reviews for Security Self Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Knightdale, NC 27545
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au ven : 9h30 am à 5h30 pm
- Sam : 8h30 am à 4h30 pm
- Dim : 12h30 pm à 4h30 pm
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Great experience!BRIAN R.
Make it clear that on return you are supposed to leave vehicle outside the fence! Maybe a sign?Keith G.
Kenya is the bestBrian R.
Le client n'a pas laissé de commentaire.MONICA M.
You were great.Thea T.
Staff was courteous and thoroughly explained everything the first time.CARLOS P.
Le client n'a pas laissé de commentaire.kayla B.
Le client n'a pas laissé de commentaire.JOSEPH R.
The drop off experience was great due to very knowledgeable staff.Richard M.
Outstanding experience at this location. Associate was very helpful and knowledgeable. Je les recommande fortement.CHRISTOPHER K.
A special shout out to the employee that checked me in and helped me get on my way. She was very professional, courteous and answered all of my questions during my visit. I have never really had polite interactions at other Uhaul locations, so it was such a pleasant surprise! We just purchased a house in Knightdale, so I will definitely use this location for any future moving/storage needs!Joshua S.
I didn't reserve here, the place I I reserve with sent me here cause what was on line wasn't available. Didn't get same mileage price and no gate code and couldn't get anybody for 40 mins. Customer drove up tor their storage is how I got in! Worst experience ever!DENISE H.
Le client n'a pas laissé de commentaire.WILLIE H.
Le client n'a pas laissé de commentaire.RICHARD D.
Le client n'a pas laissé de commentaire.Brett H.
Great checkout and customer service at this location.ROBERT H.
NOTHING AT THIS TIMEErnest R.
Having the keys in the truck for contactless pick up, waited almost an hour into my pick up time looking for the keys, then waiting for the representative to look for the keys.LATERESE C.
I wish you guys were open earlier on Sunday. That's about it.Teri M.
Le client n'a pas laissé de commentaire.SHEILA P.
Le client n'a pas laissé de commentaire.Joseph B.
It would be useful to give the gate code at the end of the check in process. First time I was navigating the check in process so my mind was on the next step so when it was time to drive away I had to backup through the process and find the code againAndrew W.
On pickup and return, Patrick and The young lady (her name I believe was LaToya were excellent. Fogive me if I got her name wrong.Linda T.
We dropped off the truck a day early but we're changed an extra 43 $and when we called they wouldn't tell us why. So we called uhaul directly and spoke to Judy. She was amazing and got the 43 $refunded to us.Marian P.
If I ever need to run another U-Haul I'm definitely coming back here thanksApril B.
Le client n'a pas laissé de commentaire.ADRIENNE S.
I dropped off the truck that literally needed 2 gallons of gas and they wanted to charge me for a 1/4 tank, so I went and filled it up. I told him that I had a terrible experience and he just shrugged his shoulders. U-haul used to be a great way to rent a truck, but after this experience I don't think I'll ever rent one again.RICHARD T.
Le client n'a pas laissé de commentaire.William I.
This location was on point. No waiting picking up or returning. Nice doing businessAleta A.
Le client n'a pas laissé de commentaire.Juan G.
I would rate the service I received from using the mobile check-in and the rep that had to approve my information as Poor. It took entirely too long for the process. I rent from Uhaul all of the time and this was by far the worst experience yet using the mobile app. It took so long that I went inside to try and get help from the guy who was there but unfortunately it seemed that uhaul's system was down. I will say that the truck we rented was very dirty on the outside when I went to get it. There was mud all over the wheel base and it was just overall dirty. I suggest finding a way to make the mobile check in process a lot easier and quicker for repeat customers.AUDRA T.
Very accommodatingEric B.
Le client n'a pas laissé de commentaire.Kristen R.
Le client n'a pas laissé de commentaire.JAMES R.
Le client n'a pas laissé de commentaire.Tommy D.
Le client n'a pas laissé de commentaire.Chris W.
Le client n'a pas laissé de commentaire.Ora H.
There are literally no parking spaces at the location. It was not easy to get the truck out of the fence. The key drop box was not easily visible. There should have been a sign by the building that stated where the drop box was located.Lisa S.
Le client n'a pas laissé de commentaire.Stephanie B.
Shequana was the best!Joseph L.
Le client n'a pas laissé de commentaire.Sarah C.
Le client n'a pas laissé de commentaire.Michael T.
Le client n'a pas laissé de commentaire.Susan K.
Someone rented the same truck that I had rented to two people. This caused a big problem and really inconvenienced me all day and had to make extra trips more mileage because I had to get a van instead of a box truck.kay P.
Le client n'a pas laissé de commentaire.Perry R.
Le client n'a pas laissé de commentaire.KENYA G.
Q was soooo helpful and knowledgeable! She's awesomeTiffany B.
The gentleman at the desk was very nice, helpful and friendly. When returning the uhaul it would be convenient for the overnight drop box to have a sign above or some sort of indication to bring direction to the customer. My husband and I were unable to find it unfortunately. Other than that, our experience was very good with this location. We had no problems getting the rental and no problems with the rental. The vehicle was spotless and seemed to be well maintained and taken care of.AMANDA B.
Le client n'a pas laissé de commentaire.Madalyn S.
VERY nice staffgwenn S.
Trailer was kind of blocked by another trailer.Brice S.
Le client n'a pas laissé de commentaire.JOSHUA R.
Le client n'a pas laissé de commentaire.Jeffrey G.
Nothing everything was A+ Servicejohn W.
The truck I reserved was not available. I was immediately taken care of onsite and treated with the utmost respect. Shequana was AMAZING!!! Checking in and out was seamless. Excellent service. I will refer this site to friends and family!!!Tonya H.
A1 customer serviceCedric H.
Le client n'a pas laissé de commentaire.CHERYL P.
That truck was the cleanest truck I have ever rented. Thanks for the great ride.Taft S.
Le client n'a pas laissé de commentaire.TASHA S.
Uhaul does not hold they contacted places accountable for messing up reservations. And when you put in a request to have it rectified they ignore it and don't call you back. I will not recommend uhaul to anyone because they have horrible customer service.Gaiselle C.
Le client n'a pas laissé de commentaire.DeAnna W.
Le client n'a pas laissé de commentaire.JEFFREY G.
Le client n'a pas laissé de commentaire.Nerissa G.
Way more expensive than I thought it would be. If I had known it was going to cost as much as it did I wouldn't have used U-Haul.Johnny P.
Le client n'a pas laissé de commentaire.james H.
Le client n'a pas laissé de commentaire.George D.
Be more organized and communicate with all staff.Brittney W.
Le client n'a pas laissé de commentaire.Teddy O.
Le client n'a pas laissé de commentaire.GINGER L.
This Uhaul facility should be CLOSED DOWN. They said there was a key drop box and there wasn't. The lock did NOT work and the safest place to leave the key was in the truck and I was charged 80 $for this. Terrible business. They should NOT be affiliated with Uhaul. I have always had good experience with Uhaul to this point, but I wont trust them again. They are scamming money and should be CLOSED DOWN.SARAH G.
Le client n'a pas laissé de commentaire.Syerra T.
Kendra was pleasant, upon inspecting uhaul, drivers side rear tire had a gash in tire.Sara G.
Le client n'a pas laissé de commentaire.Olapade O.
We had a wonderful experience. Kenya was extremely helpful and professional. We will continue to use this facility for all of our storage and truck rental needs. Amanah Church, Knightdale.Paul A.
Le client n'a pas laissé de commentaire.Robin L.
Le client n'a pas laissé de commentaire.Lakeisha W.
Kenya was a delight to work with. She was courteous, efficient and customer focused.Joyce K.
Nothing really! Kenya was an excellent agent!Paul A.
Le client n'a pas laissé de commentaire.magen C.
Le client n'a pas laissé de commentaire.Stephon C.
Le client n'a pas laissé de commentaire.Michael E.
The manager was very helpful and friendly!Steve D.
Le client n'a pas laissé de commentaire.Jillison F.
I had a great experience with very helpful and friendly staffDaniel L.
I would have preferred an earlier time to pick up the truck.JOHN K.
gas price a little high but will use again, lady kenya was very helpful, answered all my questionsmichael M.
Le client n'a pas laissé de commentaire.Kimberly H.
Le client n'a pas laissé de commentaire.Troy D.
Slow process picking up the truck even though I had reserved it online. Should find a way to speed up the process since all info was submitted ahead of time.Shawn J.
I was very pleased with Kenya knowledge of the quextions i asked in ref to the truck i wanted to rent, she was very friendly, bubbly and professional tbe whole time, just her professionalizm alone will having me come back an re ommending to others. Thank u KenyaJunior M.
Took a little bit of searching to find the key drop at night. Maybe add a light in the area.JOHN K.
Kenya was amazing! She's a great example of what extraordinary customer service should be.Trina W.
Kenya is definitely an asset to Uhaul/ Self Storage. Very helpful and pleasant. Thank you Kenya!Tiffany M.
Onsite representative was very friendly and welcoming!Russell E.
The truck share app is horrible, I'm current on the phone with U-Haul trying to let a representative know That I did not see a key drop box only a mail box. Also the lock on the truck would not lock back, horrible customer service on the phone, it's so hard to get in touch with anybody ... please give me a call ASAP so I can let a rep know my issuesRobert B.
No improvements that I can think of your employee Kenya was awesome. She was knowledgeable and efficient. She's a keeper.Alfreda F.
When customer makes a cash deposit and are told they will get that cash back upon returning truck and equipment, then they should know whether or not they will get their money back at the drop off sight or will be mailed a check!Rocshawn J.