Friendly customer service at this location
Brandon C
Customer Reviews for Self Storage Station
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Find a different location to rent your truck. Using the app to secure your rental is terrible, stopped by the day before I rented the vehicle and spoke to the manager of the facility to ensure the truck was available the next day. The manager failed to tell me that nobody is there on Wednesdays and lead me to believe he would be there to check me in. Nothing but a LIAR! Got there, no body around, went on Uhaul app to pickup the truck, U haul app gave me a code to open a lock box to get the key, only problem was there was no key lock box to be found, after several calls to U Haul finally told there was a combination lock on rear door lock and the key was inside the box. After 10 minutes of trying the combination on this lock, finally got it to unlock. The lock was a piece of "s~~t" and should have been replaced. After returning the truck, could not lock the key in the box of the truck because the combination lock would not lock. Left the key and lock in a locked mailbox outside of this facility. Very frustrating and U Haul should really do a better job with there vendors!
Michael CEverything went super smooth. Thanks so much!
Matt AEverything was decent
Daniel R