Évaluations des clients Seminole Travel Center

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Seminole Travel Center

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Matthew F. le

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Need more than one person working the counter, which serves the gas service, food store and UHaul rental.

Darrell W. le

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Do not charge when the customer has been misled or not properly informed of what your requirements are. I even spoke to customer assistance before the rental to question why it was a 2 day rental when I only needed it for one day. Maybe some one can go back into the calls to verify what I am stating is correct.

Peter W. le

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Le client n'a pas laissé de commentaire.

Cynthia P. le

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Le client n'a pas laissé de commentaire.

Elizabeth S. le

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Le client n'a pas laissé de commentaire.

Alfredo L. le

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There is not any sign where to return the vehicle, outside neither inside. Luckily there was a guy outside (I don't know was a U-Haul employee) that was very helpful. When you go inside (the convenient store of the gas station) there is not any sign at all that says U-Haul. I have to ask the cashier (was helpful) that he told me the U-Haul guy wasn't there at the moment, and in top of that the system was down.

Mark P. le

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Le client n'a pas laissé de commentaire.

Imran A. le

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It’s a great location but unfortunately too far away from my house and way out of my way.

Rafael R. le

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I did not understand the final invoice I received when the truck was returned. The employee told me that the total would be $48 plus $0.99 per mile. I ended paying $112.89 and only rode 28 miles.

Scott D. le

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Don't ever send anyone here to pick up a Uhaul anything. The computer wasn't working, all the gas station customers were way more important to take care of. It took over any hour just for me to get the transition payed for. Once that was finally done I was able to hook up and get home faster then I was there just pay for the trailer. Very very annoying to pick up and deal with everything on the day I'm trying to set up for a move to North Carolina. I would love some time of refund for all this mess and delaying my move of a 12 hour drive.

Jacqueline W. le

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I did not feel that the personnel took the inititative to help me solve the problem caused by being told by another U Haul location to go to a wrong U Haul drop off location.

Denise M. le

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Nothing the whole experience was great.

Pablo D. le

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Better customer service.

pedro r. le

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Everything went wrong. I did a reservation for march 20th. When tried make checkin online it says that the reservation was canceled without inform me. I did the reservation again. on March 20th there were only one Minivan but the minivan has no plate and they have no printer to print it. I had to pay more than double of the equipment I have selected for the only truck they have available. There were no tools I have requested at the reservation. I mean, I lost two hours to get the truck, it has generated a lot of problems because I have a few appointments that were based on the schedule I did with Uhal. Probably will never use it again.

Risa B. le

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Le client n'a pas laissé de commentaire.

Burton D. le

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Staff was efficient Very accommodating And courteous

Gary E. le

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The computer system is not slow but extremely / painfully slow. They need to upgrade. Also, no one to assist returning the trailer I rented. This is the first I have run into this situation at a U-Haul. I have rented equipment at U-Haul more than a dozen times in the past half dozen years. This was a first.

William B. le

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Seminole Travel centers U-Haul system is down. Took over an hour to get the vehicle I reserved online. The whole thing is a total joke. Had to call the hotline multiple times. Very frustrated. Won’t use U-Haul again.

Matthew F. le

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On site rep was helpful but the u-haul website he was using to complete the reservation did not work. It took nearly 2 hours to pick up a trailer I had reserved over a week in advance. The website refused to allow the equipment to be assigned to my rental saying it was unavailable or simply did not show up as an option to assign. After 1h 30m of trying to use the system we gave up and called a phone rep who after 30 mins was able to complete what was not able to be done on site. This also forced me into accepting the trailer insurance since the rep did not ask if I wanted it, which I originally did not but wanted to get the trailer and leave after being on site for hours.

victor o. le

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I only need it to Tuesday and still get charge until Wednesday I told him I will return it on Tuesday. Also one off the light didn't work. Reason I pay to Wednesday I have no choice. I need it at that time. I think is no good at all to charge customers extra days. Like you see I returned on Tuesday like I told him.

Lamount T. le

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Le client n'a pas laissé de commentaire.

Maria S. le

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Le client n'a pas laissé de commentaire.

Joseph F. le

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Le client n'a pas laissé de commentaire.

CLAUDIO T. le

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Le client n'a pas laissé de commentaire.

Brett S. le

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You tried to over charge me twice... I did not purchase safe move and you tried to charge me and you also tried to charge me an extra day. The drop off date was then later changed by you guys and the only reason I can prove I didn’t use an extra day is because I screenshotted the original contract that was sent to me.

RAYMOND A. le

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Le client n'a pas laissé de commentaire.

Jose V. le

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Le client n'a pas laissé de commentaire.

RUTHY P. le

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The attendant began by telling my brother that dropped off the truck for me that he would need to wait about an half hour for drop off because he was too busy, then he wouldn't accept the return because it wasn't specified in paperwork but other location was closed. When I called regional office and received authorization to drop off there, I called that location and he said "I'm taking care of him" and hung up on me.

Eugene B. le

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Computer was very slow, although I completed all paperwork online prior to responding, it still took a long time because of the slow computer

Marc R. le

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Le client n'a pas laissé de commentaire.

waynewright M. le

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first, after completing the rental paperwork the attendant simply pointed in a direction for me to pick up the van. after twice returning to the office saying i could not locate the van the attendant continued to simply point in general direction. i found the van only after asking a parking lot attendant on property. the van was parked almost a 5 min walk away from the office and i had to walk alongside a busy highway to get to it. then when i returned the van the attendant insisted i did not return the van with right amount of gas. i politely put more gas in and the attendant again said i needed more. in an effort to end this awful experience i told him to tell me when to stop refuelling. once i finally got the my final receipt, it showed that the tank level was almost 1/4 over the level shown on pick up paperwork. if this was my 1st experience renting a uhaul i would never rent another. i know i will never rent from this location ever again