The staff were very friendly and very helpful. Never kept me waiting. Nice and clean location.MATTHEW T.
Customer Reviews for Semper Fi Self Storage
(U-Haul Neighborhood Dealer)
Pour nous contacter
Midway Park, NC 28544
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - sam : 8h am à 7h pm
- Dim : 9h am à 4h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Easy check in guy was awesomeJeremy H.
Le client n'a pas laissé de commentaire.Timothy S.
This location is very large and easy to drop off vehicle. Inside office and staff was very pleasant and prettyEDWARD A.
Le client n'a pas laissé de commentaire.Bryttany A.
Le client n'a pas laissé de commentaire.Brian S.
You need to carefully abs thoroughly inspect the equipment you are renting out. We had an absolutely horrible experience because of failure to inspect.ROY B.
Not my scheduled drop off. Employee was very accommodating in allowing me to change location, which allowed me to spend more time with family.David V.
I originally requested a truck on Monday and received a call on Thursday that my truck wasn't available in the local area. The customer service folks went out of their way to accommodate my needs, which ended up being better. Semper-Fi was amazing too, great customer service.Aaron R.
Had no idea how to get the savings for alternate location. Went to pick up trailer later and tried to charge me when already paid. No one was even there even though I was there on time. I had to call and wait.Tanya M.
Some issues with the moving truck I received, it leaked brake oil all over our drive way. Trucks need a more thorough maintenance check before issuing. Other than that customer service and professionalism was top notch by employee Jessica.Ameen K.
Le client n'a pas laissé de commentaire.Bettina H.
My pickup location was changed because all of the equipment was supposed to be at the new location. In fact this was false had to go to two different locations to pick up my equipment. On top of all that for some reason someone thought it was a good idea to cancel my reservation because I couldn't pick everything up at one location. Your customer service is terrible, I've never had a good experience with uhaul. The storage companies are always trying to make an extra dollar off someone just trying to move their home. I'd rather pay another company more money and have better customer service.Chris W.
Nothing that I can think of. The whole process was top notch.Ryan L.
Le client n'a pas laissé de commentaire.Brandy F.
Le client n'a pas laissé de commentaire.Kelsey F.
Great costumers servicstimothy H.
Le client n'a pas laissé de commentaire.Gina S.
Well I rented it for 3 days got it returned in 2 days and was still charged for the 3 days, I live on fixed income and could use the one day fee back, I really don't understand this policy.Pamela H.
Started reservation in New Bern, then it changed to Kinston, then the night before pick up, it changed to Jacksonville. Need more 10 foots in the east.RICHARD A.
Le client n'a pas laissé de commentaire.Roger S.
Have all the products U-Haul offers at the location. I had to go to auto parts store to get cargo straps. Also, a sticky substance was spilled all over the top of the dashboard that was present when I received the vehicle.Robert B.
Le client n'a pas laissé de commentaire.James D.
Le client n'a pas laissé de commentaire.Heather C.
Le client n'a pas laissé de commentaire.Brian S.
Le client n'a pas laissé de commentaire.Cat A.
Solid service. Overall really happy with the experience. MerciBrian S.
Truck was filthy from previous renterarren N.
Over an hour to get truckDavid O.
Le client n'a pas laissé de commentaire.james B.
Le client n'a pas laissé de commentaire.Jeff W.
Le client n'a pas laissé de commentaire.Darleen C.
To have more trucks over there for a rental and cheaper price we're running a lot of yellow truck and we're paying a lot and it's gas again expensiveTawfiq M.
Le client n'a pas laissé de commentaire.ELVIS R.
I have no complaints. The young man was great.Deanna C.
Le client n'a pas laissé de commentaire.Tracy B.
Le client n'a pas laissé de commentaire.James M.
Le client n'a pas laissé de commentaire.Austin C.
Le client n'a pas laissé de commentaire.David G.
Le client n'a pas laissé de commentaire.DELFIN M.
Le client n'a pas laissé de commentaire.Steven S.
Le client n'a pas laissé de commentaire.DANIEL M.
Worked fine but was missing the break-fluid cap for the trailerâ€¦Clifford S.
Staff is always friendly and location is always clean and inviting.Terry L.
Vehicle had just come in, was dirty on the inside of the cab including cigarette butts ( I don't smoke and hate the smell of cigarettes). The back storage wasn't swept out. And it had 63 miles until it was out of fuel 1/8th of a tank. The gentleman working seemed to be by himself and had way to much going on at one time ( not his fault)Aaron S.
Worker was too busy trying to close. My stuff wasn't ready. Also, I was switched to a location 45 minutes away and only given 30 extra miles (according to the guy finishing my paperwork)Michael F.
Le client n'a pas laissé de commentaire.Otis M.
Very good customer service and very helpfulMADISON N.
Le client n'a pas laissé de commentaire.Dominic S.
Drop off was not only easy on a Sunday, but the call I received from the personnel was reassuring to know they were expecting me.Joseph P.
Le client n'a pas laissé de commentaire.Stewart R.
Associate tried to force me to take insurance stating it was the only answer, after a short conversation he realized this was not my first rental and I knew my rights. He stated he would make an exception. Upon trailer inspection right rear tire was completely bald and showing internal mesh, he told me I have to take this trailers and I would have to call uhaul to have tire replaced. After I reminded him he is responsible for trailer inspections prior to renting out he then said he would do me a favor and let me take one of the other trailers. If you check my records this is approximately my 19th trailer rental and have never had this type of poor experience.george D.
Get equipment on time and at one storedennis S.
Jessie was a rock star at this location. She was very friendly and very knowledgeable. The initial set up of the rental was off as I was looking for one piece of equipment and told it wouldn't work however with the drop hitch I have it would have worked just fine. I ended up having to switch tow hitches and buy a new locking pin because of the confusion.Ken R.
The person at the front desk was awesome. The truck was clean looking and smelling. No issues whatsoever. This van was a lifesaver.Alee M.
Very easy process and was greatjay M.
Great people very friendlyJAMES G.
Trucks need cruise control. This would help the customer save money in gas.CURTIS F.
coming back again as the service and efficiency were great. easy to use. good quality customer service.Troy E.
Everything went so smoothly. The attitude and behavior of the people running the store was professional and friendly. I had such a successful move because of the help and guidance of the guy who hitched up the trailer. I would go out of my way to rent there again and will recommend the store to my friends.Ed M.
Le client n'a pas laissé de commentaire.Otis M.
Le client n'a pas laissé de commentaire.Steve C.
Every thing was good, except I received a bill for $35. Plus $ and no explanation. I put the required gasoline in the van and had returned it ahead of time. The clerk had told me I had until 7:30PM I was there at 7:03, I saw him opening the gate to leave. Then I could not get the key into box, i call the telephone on the sign the lady told me to put it in the mail box.Jose G.
Communicate! What should have been a simple pick up turned into a 4 hour experience! We arrived at our original location only to find out no one contacted us that a trailer was not available for us; thankfully the gentleman there was SO kind and helpful. After quite some time we located another trailer nearby (it was thankfully returned early they told us, or nothing would have been available!). I reserved our trailer 2 weeks in advance and we had 9 hour drive to get where we were and to find out there was no trailer - we were fuming. We get the new trailer all hooked up, only for them to unhook it and tell us we needed a different electrical hook up for our truckâ€¦. Another thing not communicated. Another 30 minutes $ extra money later we FINALLY had the trailer. When we did our drop off they requested their blankets backâ€¦ which was also NOT communicated or informed. The entire thing was a fiasco of people barely doing their job or communicating with a customer. Thankfully we don't anticipate needing U-Haul in the future because I'm very unlikely to give them my business after this!Lance T.
Le client n'a pas laissé de commentaire.Nancy O.
Le client n'a pas laissé de commentaire.VALERIA T.
The lady that runs the store where I rented was as good as it can be Thank youMARK C.
Customer service was outstanding!!!ASHLEY M.
Le client n'a pas laissé de commentaire.MELVIN LEE P.
Le client n'a pas laissé de commentaire.SHARON R.
Le client n'a pas laissé de commentaire.JOHN P.
Le client n'a pas laissé de commentaire.GILBERT C.
Thanks, great service and reasonable ratesTIMOTHY W.
Le client n'a pas laissé de commentaire.NICHOLAS S.
You were GreatLORI M.
The drop off location should be the destination for ANY u-haul products dropped off in Jacksonville area. The person doing the drop off was already out and ready to assist upon my arrival. She is a Top-NOTCH representative of U-Haul.John L.
Le client n'a pas laissé de commentaire.Kristi B.
Très sympathiques et professionnels. I am truly a satisfied customer.MARY R.
Le client n'a pas laissé de commentaire.RICHARD W.
Le client n'a pas laissé de commentaire.AARON T.
Le client n'a pas laissé de commentaire.Takisha J.
The representatives were so helpful and friendly!!! We had to turn our 26 foot truck back in and get 2 smaller ones. The young lady was so helpful!!!! Thank youSANDRA A.
The young lady was courteous and expedient. Was in and out in minutes.Ken L.
The only problem was that I reserved a 20Â´ truck and was given a 15' truck so we had to make 2 trips.CYNTHIALAMAR R.
Le client n'a pas laissé de commentaire.MICHELLE G.
Le client n'a pas laissé de commentaire.Charlie R.
Le client n'a pas laissé de commentaire.TARA G.
Super nice folks working there. Very helpful. They had everything I needed for my in town move.Kimberly S.
Overall outstanding service! Jess was very helpful, personable and professional. I was supposed to pick up a truck from another dealer but they failed to show up to open their business (Peterson Transmission) so I was sent to Semper Fi. They were able to get me a truck and on my way in no time. Very much appreciate their professionalism!RICHARD L.
Le client n'a pas laissé de commentaire.Charles M.
Le client n'a pas laissé de commentaire.LINDER M.
I was charged for â€œscratchesâ€ that apparently were left on the truck after we dropped it off. We double checked the truck and there were no scratches so I was really confused about that. I also bought the insurance, but was still charged.. doesn't make a lot of sense to me but what do I know.JULIANNA D.
Rented a motorcycle trailer, good price quick service!ALANRUSH L.
Great customer service!!!Christopher H.
Le client n'a pas laissé de commentaire.GABRELA L.
Le client n'a pas laissé de commentaire.Alan R.
Le client n'a pas laissé de commentaire.Johnathan D.
Le client n'a pas laissé de commentaire.ROY B.
Very easy return!Zack F.
Le client n'a pas laissé de commentaire.Scott S. | Expérience générale
Excellent facility and well maintained. Temp control kept valuables in good condition year around and pest control measures ensured belongings stayed free of unwanted insects and rodents. Secure storage facility with 24x7 access was a great addition with no apparent extra cost over other facilities. Staff was ALWAYS friendly and very helpful! Multiple options to pay for storage (and linked to national U-Haul brand) made rental maintenance and moving (in and out) extremely convenient! Would recommend it highly to all potential clients.ROCKLYN M. | Expérience générale
Great staff. Keep up the good work. Jim and Jessica were especially helpfulRANDY E. | Expérience générale
Le client n'a pas laissé de commentaire.SARAH D. | Expérience générale
Le client n'a pas laissé de commentaire.JEFFERY W. | Expérience générale
Spot on customer service during intake and the exit process. Great staff!!! Semper FidelisMarc F. | Expérience générale
Absolutely stellar!!! 10/10 would rent here again 😁😁😁JUSTINE C. | Expérience générale
Yall have the best storage units in the state.Timothy M. | Expérience générale
Very good facility. My goods were stores for about 8 months and I went to pick up my goods the staff asked if they help in any way. Very friendly environment. I would recommend this to everyone I know.Earl D. | Expérience générale
Great service and storage unit was in excellent condition to store our stuff! Would highly recommend to anyone.Jason G. | Expérience générale
Le client n'a pas laissé de commentaire.CORNELL P. | Expérience générale
Le client n'a pas laissé de commentaire.Kevin B. | Expérience générale
Le client n'a pas laissé de commentaire.MITCHELL B. | Expérience générale
Le client n'a pas laissé de commentaire.BONSU F. | Expérience générale
I highly recommend this place. I had no problem getting a storage unit and the service is great.BRIANNA W. | Expérience générale
Very clean and very secure. Staff were very courteous and helpful . The overall facility and staff were very clean and professional Highly recommend people to use this climate control storageBEVERLEY S. | Expérience générale
Customer service was very poor. I was very disappointed with how they treated us as customers. Tried making us double pay on our payment. And even lost it. Definitely dont recommend.MIRANDA H. | Expérience générale
Only needed a locker for a short time. Thank you for having one.JOHN S. | Expérience générale
Needed a unit within a day and the staff was so friendly and helpful! I highly recommend!Jaime C. | Expérience générale
Great storage for a great rate. Best in town!SAMANTHA G. | Expérience générale
I have used Semper Fi Storage several times and have always had a great experience. The unit prices are fair and the location is great. I would definitely recommend Semper Fi Storage to anyone.STEVEN L. | Expérience générale
I would use the storage facility again.FRED M. | Expérience générale
Very clean and very secure. Should I need a storage unit again I will not hesitate to use semper-fi again. A+++++RYAN R. | Expérience générale