Customer Reviews for Sems Store
(U-Haul Neighborhood Dealer)

176 évaluations

717 E Sinton St   Sinton, TX 78387

(361) 364-1686

Heures d’ouverture

  • Mon-Sat: 9 am–4:30 pm
  • Sun: 10 am–4:30 pm

Services dans cet établissement :

Pour nous contacter

(361) 364-1686

717 E Sinton St
Sinton, TX 78387

Services dans cet établissement :

Heures d’ouverture

  • Mon-Sat: 9 am–4:30 pm
  • Sun: 10 am–4:30 pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEJANDRO S 
Évaluation :
5

People there were very cordial & professional.Easy transaction & pickup. I took a phone pic of inside of trailer & speedometer. A perfect check. Truck drove well. On the road traveling stayed 55-60. Also turned in a day early at drop after filling up. Left key in Dropbox

JOE M 
Évaluation :
3

Very understanding due to our situation.

Julie F 
Évaluation :
1

Didn’t have equipment I ordered and got charged more miles when given wrong location by help desk

Brett S 
Évaluation :
1

I think I was overcharged and taken advantage of if you charge $29,95 a say how did they come up with charging me $83. I asked them to point it out. They had no idea how to explain it. Then want to charge me $40 more and couldn't explain that charge either

gloria g 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Raquel O 
Évaluation :
3

I didn’t receive a receipt when I dropped off the U-Haul nor got a final actual total

Enrique M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

yolanda m 
Évaluation :
2

The print out page was so poor that it could not be read. I had to call Uhaul to get proper phone numbers. The truck had to be swept before we could use it and the ramp was covered in dried mud. I rented on Tuesday feb 6 at 8 am and returned same day to different location which was closed at approx 6:30 pm. Called to get gate code to drop off truck so it is on record with Uhaul and yet my truck was"checked in" Friday morning and I was charged 2 extra days. When I called in to report this I was told they would"investigate" and I have received no refund of my money. Quite a scam.

Joyce C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

peter s 
Évaluation :
4

Stay the same. No changes necessary.

Scott G 
Évaluation :
1

The owner was VERY rude, cocky and disrespectful. I am both mentally disabled and 96 % physically disabled. Plus I am deaf from both ears. When owner/manager of store was going over paperwork with me and asking questions, he was at a distance from me. Facing his computer. When I asked him several times to please repeat himself and face me when he talks he got huffy puffy and raised his voice. He showed he was getting mad and irate with me having to ask for him to repeat himself and for his help. Then he brought me the dolly which was not easy to move. the wheel on it was stiff. I felt intimidated to even bother him for another one. Instead I left to truck to inspect and leave. When I arrived later that evening to drop off truck, I was 2 hours over my time. I took dolly inside his store and proceeded to explain to him that the dolly does not work very well at all, but he raised his voice and told me to leave it there and go. So in fear of my life I left dolly and went to take truck where he told me I better park it. Otherwise I'd be charged extra for not parking where I go it from. Next morning he put on my final bill that I barely checked in that morning. He then charged me double on the bill. Twice on everything that I had checked out. This facility IS NOT disabled friend. Nor is it worth for anyone to use of service. I strongly suggest U-Haul company strip this facility/owner the rights of any affiliation with this company. Not unless this is the way U-Haul is conducting business now.

Carlos E 
Évaluation :
1

I pulled up at 7:50pm and the store clerk said he will not check me in for me to drop keys in box or come back the next morning. Had a attitude and I told him store doesn't close until 8pm he said he was not checking in no truck right now said store was closed but another customer came through drive through and was taken care of.

Christopher G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ciprian P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth M 
Évaluation :
1

Have better customer service, each place that I called to get help kept telling me something different. The U-haul in San Antonio on 5180 San Pedro was just as awful.

lila G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benjamin B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marissa C 
Évaluation :
1

It is not the location.. it is U-Haul in general. I spent 6 hours in the lot waiting to get the truck..my card was run 3 times. I will Never rent U-Haul again.

Leslie J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robin N 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregorio Y 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Imam I 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patricia P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregorio Y 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Beverly H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT V 
Évaluation :
1

There was nobody available to unload the trailer and my car. I had to hire a local service company to come and do that for me. It cost me $200. I am not happy with Uhaul right now.

CELESTE L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Royce A 
Évaluation :
3

The Truck had dog hair in passenger side and was on low fuel when I picked up. Truck read 30 miles to E low fuel.

leticia c 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Matthew L 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brian K 
Évaluation :
5

Checking in was easy, they had the size trailer I needed. The owner came out and hooked up the trailer. It was was very clean and ready to go. Upon returning the owner came out again and unhooked the trailer. Will definitely come back to this location. Thanks Sems store.

hector m 
Évaluation :
5

Smooth transition and everything fully explained. Truck was in excellent condition.

lyle s 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Marie A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john r 
Évaluation :
4

Provide a better explanation regarding the on Leone reservation. Where I picked it up they were unsure if I was going to get the trailer.

Douglas P 
Évaluation :
1

Place of business was dirty and cluttered. Service person was distracted by talking on the on the phone about personal matters ignoring customers. Service person had me sign papers without conducting a joint inspection of the trailer when I picked up the truck. I was also cancelled on twice and had to drive 30 minutes out of way the to pick up a truck bigger than I wanted. You should have the requested equipment at place reserved on the requested date. Why is it if I don't return the truck with the amount of gas in it I get charged but if I return it with more gas I don't get my money back or credit? U-Haul is doing a horrible job with customer service and taking reasonability for their companies actions.

Eric M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ralph S 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Manuel H 
Évaluation :
3

The people that run this location are not welcoming and don't act interested at all in their customers. They did not go outside while we inspected the trailer or hook it up to our vehicle. There are much better locations to rent from than this one, but you would have to drive 20 to 30 minutes away.

Cheri E 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nicole B 
Évaluation :
5

Local representative was prompt, nice and helpful. I will come back.

Stephen G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adrian L 
Évaluation :
5

The attendant was very helpful and extremely courteous! I have used your company for over 45 years all over the state and I would put this young man at the top of the list of operators that I have worked with. I would and will be highly recommending this U-HAUL location & I will be using them in the future!

Ralph F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alberto N 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Manuel E 
Évaluation :
5

Rien

Jose S 
Évaluation :
5

Very pleasant experience while picking up the truck.

JERRY D 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark P 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Agnes S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teresa M 
Évaluation :
3

Le client n'a pas laissé de commentaire.

guillermo m 
Évaluation :
5

The people at this store are very helpful and nice. This is the second time I have rented here and I will definitely use them again

Rita O 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUAN V 
Évaluation :
1

Place of business was dirty and cluttered. Service person was distracted by convenience store customers and games on his phone. Service person had me sign papers without conducting a joint inspection of the trailer.

Robert K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harold b 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Swift F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adrian P 
Évaluation :
2

We were cancelled on twice and had to drive 30 minutes out of way to pick up truck even though it was reserved 2-3 weeks prior. You could have the requested equipment at place reserved on requested date.

Jennifer L 
Évaluation :
4

Very helpful; staff came out and checked trailer when returning and had paperwork ready.

James B 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Arleen S 
Évaluation :
5

Very professional, and nice!

tory b 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelley D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Corey H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUAN T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia L 
Évaluation :
5

Awesome customer service!

Virginia M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Colleen P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joel g 
Évaluation :
3

We asked for a pickup near our house but when we got the email it was for a pickup place more than an hour away. Then when we got there the price was more than was quoted to me and when the manager called Uhaul to find out, they said no they would not help him. The manager himself honored my quote without Uhaul office assistance!! Poor service from Uhaul office.

Patricia B 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William T 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Daniel L 
Évaluation :
5

everything 1st class

ERENIE L 
Évaluation :
3

Why if your late one & half hour customer gets charge a full day ? why not pro-rate by the hour Thanks

PONCIANO T 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jamie M 
Évaluation :
5

Have more places that operate like the people at the Sems store location. Sems store and it's personnel were Excellent. Hard to improve on that!

Bill L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SANG K 
Évaluation :
5

Excellent service à la clientèle

ROBERT N 
Évaluation :
3

Staff was polite but only one person was on duty and the location also operated as a convenience store and the clerk had to stop and deal with other customers. Fortunately I was not in a hurry and that worked out satisfactorily.

Évaluation :
5

Le client n'a pas laissé de commentaire.

jeread a 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANTHONY S 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Kim K 
Évaluation :
1

This location is a convenience store. Employees offered no assistance in hooking up trailer. Employees provided no instruction on how to hook up trailer. The employees were hard to understand and had a thick accent. Trailer came uncoupled on a busy freeway.

robert m 
Évaluation :
2

I turned the trailer in early and was told by Seems that I would be responsible for the trailer if anything happened to it until they could check it in the next morning. I called UHaul and they made a notation on my account that I had already turned it in. I probably won't be using this location again.

Vicki N 
Évaluation :
1

I reserved a vehicle for a price and then came to find out it was $50 more when I got to the location for pickup. The inside the vehicle had not been swept and the person I was speaking with had a serious language barrier. I would not recommend.

Jason J 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Stefanie D 
Évaluation :
2

Very hot beer store, seems like needs air conditioning issues reseloved

leroy o 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jesus t 
Évaluation :
5

Le client n'a pas laissé de commentaire.

stephen n 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan B 
Évaluation :
5

Perfect as is! Fast, and I love that drop off at any location!

OLGA D 
Évaluation :
4

Aucun

james c 
Évaluation :
2

Personally, I had difficulty understanding the employee due to his accent. He was courteous, efficient, and thorough. He took care of us adequately. The location was a convenience store with several interruptions by other customers.

Steven P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBRA W 
Évaluation :
3

Le client n'a pas laissé de commentaire.

walter b 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

richard W 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Steven L 
Non les évaluations ont été soumises pour cet établissement.

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