Ethan was fantastic! The trailer was quite old and the latch was a bit finicky
ELISSA C
Customer Reviews for Sentry Self Storage Deerfield
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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My pick up was booker at the wrong location, I called to get this updated but the system wouldn't transfer the pick up to the correct location, I proceeded to the forced location several miles out of my way. reservation was different than made with scheduler over the phone, when updated price jumped up, called a scheduler to make corrections but each time the attendant tried to process the release of the truck to me the system changed the price, it took several calls and a supervisor to manually make the change to finally get the correct information and price. This took over 90 minutes to remedy. Your system is flawed and needs to be updated, or better yet scrapped and a new one put in place. The multiple people that tried to help were all very helpful but your computer program is inefficient hampering your employees.
Doris BCustomer service greatly appreciated. Everything went smoothly and fine. Je les recommande fortement.
RICHARD KReally don't know how you can improve. This is easily the cleanest, most modern and most friendly U-Haul location that I've seen, ever. I have rented regularly over the years and nothing comes close to this place and staff.
WILLIAM FThe gentleman who helped us was a gem! So kind and helpful!
EMMA CSentry employees, Evan and Mark, were extremely pleasant and informative. It was a pleasure dealing with them.
JOSEPH MThe young man at the desk was very pleasant and helpful... a rare gem in today's world!
DENISE CEthan and Staff at Sentry Self Storage were fantastic with my UHAUL rental experience. My rental rate here was better then the competition and the convenience of renting through the storage facility that I use was very convenient. Ethan and Staff went above and beyond to make sure that my experience went smooth from start to finish. Highly recommended for UHAUL rentals at Sentry Self Storage in Deerfield Beach!
DANIEL BEverything went great for me. No suggestions.
PAMELA MVery professional
Michael GGreat customer service!
DAVID AThe man that helped us at the front was more than helpful. Wonderful experience
ALEXANDRE DThis was one of my best rentals I have done in a while keep up he good work.
Sharese Cthe car needed repair. The brake button got stuck and i had to pay to get it towed
Lassaronise SAfter being sent by your 903 E Sample Road Location who canceled my moving truck , then sent me this location, and this location had no trucks available ! I was very disappointed and angry! But I have to say the manager at the 545 S Federal Hwy location ( Ethan Edge) took ownership of the problem and made things right ! He was very caring, helpful, and accommodating in making this become a better experience and making it right for my inconvenience and heartache! Thank you Ethan for a job well done!
Anthony CEthan was superb, professional, courteous, and very helpful during this transaction. Glad he was there to assist me.
Christopher MNothing totally satisfied thank you 😊
TINA LCustomer service was very good
Giovani GGear shit needs to be checked out.
john mMy truck made shifting into reverse difficult. It would go into park or neutral, but by-pass reverse without lighting up the shift indicator. I finally made it work.
Larry NExcellent from the white glove customer service to Vehicle and storage unit. I am very happy. Thank you (SENTRY STORAGE UNIT- Rep: Ethan) thanks for you help. Shawn
Dushawant CVery nice and reliable.
Katy Fabsolutely fantastic customer service at the front desk. She was amazing!
Danielle GI paid for a dolly that was never in the truck.
Madeline AMake sure the window washer fluid is full.
Robert RBoth reps I met (while picking up and dropping off) were very pleasant, professional and helpful. You don't find this much any more in customer service. It was a pleasure booking with this location. Merci.
Debra CGreat staff and well communicative keep it up
Benito FExcellent service and customer service but if you don’t mind, can I get the billing number?
PRETRINA Di HAVE TO SAY THAT FROM MY FIRST CALL TO THE STORE ( AMBER) WAS SUPER PLEASANT AND VERY KNOWLEDGABLE AND THEN THE RETURN OF THE RENTAL THE FOLLOWING DAY THE GENTLEMAN THAT CHECKED ME IN WAS AS GREAT AS AMBER ( i FORGOT HIS NAME ) i HAVE ALSO HAVE A RENTAL UNIT TOO SO LET'S SEE HOW THAT SIDE OF MY TRANSACTION WITH SENTRY GOES !! HAPPY HOLIDAYS TO ALL
Bonnie SVery fast in and out... easy dropoff and is super fair for the purpose!
Andre MThe van was dirty beer cans n substance baggy not clean
Joseph VPut an air freshener in the rental. Mine smelled like cattle.
Gabriel MThe offer of trucks are very pour
Jose GThe mobile app did not allow me to complete my return. It needs to work.
Brent IMaybe a wash for the outside of the truck, but it's not necessary. I have rented from UHaul in the Ft Lauderdale area many times at different locations, this was by far the cleanest, well organized facility with the most knowledgeable and pleasant crew I have experienced.
Robert SPersonnel work very helpful
Catherine GThe staff is excellent, friendly, and most helpful!! Great customer service.
eleanor rCouldn’t have been a better rental experience, robert was great !
John GMore options of vehicles vehicle
HUMBERTO BAC fan was broken Windshield was very dirty
Agenor CExcellent customer service at this location!
John CThe customer service was phenomenal. The staff was so nice when I went to purchase boxes and supplies that I returned to that location a few days later to rent a truck for the move.
kari fFast, with a reservation online it all went smooth. Staff very polite and efficient. Highly recommended
Luciana MVery helpful staff
Robert BTow strap frayed n broke during drive. Appeared dry rotted
BRIAN SEmployees are fantastic. Very friendly and helpful!
John CClean the truck before next use. Provide better instructions for checking out on internet after hours. Extend hours beyond 2:00 on weekend.
Judith SThe air conditioner in the truck seem to be in and out so that was the inconvenience specially in the florida weather , Britney was amazing from the moment I spoke and made the reservation
Clara MNeed a clean up inside and out but very good service.
Carole BGreat job uhaul thanks again for being there when things get hard!
luis cNo comments at this time
JEROME HAnna Rojas at traffic control was extremely helpful and productive in finding a solution for us. Amazing employee.
GUSTAVO Bthe ruck had no gas, oil light kept coming on, seat belt didnt function properly, didnt know if I would make it to my destination and back within the 10 miles. TERRIBLE Experience
CHRISTA BNothing at this location. Everyone and everything is effective, efficient and the employees go out of their way to help. My best experience at a storage facility and I had many...thumbs up
PATRICIA LFirst location did not have my truck. Had to go further away from my destination. Which caused me to go extra miles.
MICHAEL PI was given a brand new van that was not safe to drive (equipment number BE3173F) from Sentry Storage in Deerfield Beach, FL. I was told I had to return the van to the same location. I advised the agent I had to be at a specific location 35 miles away by 4p. He insisted I had to return. The van. By the time I got into a different vehicle it was 28 minutes to my destination time. I missed my deadline and had To return the next day causing double mileage. As I Speke with the agent, someone should be held accountable for placing me in a unsafe vehicle which could have caused serious damage. Later I found out the brand new van had a faulty power steering. I was told by the agent to call UHaul's 800 number. I did and spoke with another representative. She mentioned someone from management will return my call within 72 hours. That was Monday, December 20, 2021. It is now Wednesday, December 29, 2021 and I have not received a call back. UHaul and Sentry Storage along with their representative, without remorse or sympathy) was careless and have refused to be held accountable for placing me in a potentially dangerous vehicle. Also, The truck they gave me was out of alignment. Apparently, No one checks to make sure these vehicles are safe, but will push on a customer their insurance. I was double charged for mileage due to the negligence of UHaul and Sentry Storage.
KAREN GBest service i had
robert l