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Kelle B.
Customer Reviews for Sentry Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Very nice and helpful employees. Thank you. Will rent again A+
Jeremy K.Great staff! Thorough service! Efficient & Valuable.
Mathew F.Everything was perfect. Staff was friendly and quick and attentive.
Sabrina W.Keep it up great staff and quick helpful to get it done.
christian G.The gentleman that assisted me was phenomenal. He took the stress away and accommodated me on short notice. Awesome location.
John S.Management was awesome.
Phillip R.Thank you for the excellent service you provided. Very informative. I was very impressed with the cleaning and others services offered.
MARTHA D. | RéservationExcellent customer service! Everyone was so nice and helpful, best uhaul location I've experienced. Keep doing with you're doing! Happy new year!
jessica P.Excellent
Theodore B.Very helpful
FERNANDO Q.Excellent service very 😊
michael R.There was a high pitch whine, almost like a loud mosquito in your ear anytime the truck went 65mph or over. With a four hour drive it was a nightmare and really put a downer on the move.
Trenton P.Nice customer service.
alvaro R.The staff/owners greeted me the moment I walked in. They explained all the details very clearly to me. Very professional and friendly.
Dylan E.Service was excellent
Kevin S.Friendly customer service from the staff.
ROBERT T.Great move
Robert S.Cody was our rep and he was professional helpful and friendly; other staff were as well. The process was efficient and streamlined. For improvement perhaps more small box trucks could be available.
Michael S.The staff was so helpful because they sent me at the last minute to pick up in another location far-away and she help me to get another truck right there , I appreciate the great customer service
Ana N.I have used this this location in thw past and the staff are always friendly, courteous and attentive.
Alton C.The ac did not work
YAMIKA P.This location and the reps were great and friendly and helpful. Wouldn't change a thing
CHRISTOPHER D.Staff was awesome- super helpful & friendly!!! Merci.
Daniel P.All Perfect!!!
CARLOS H.Nikki was very friendly and pleasant in her help towards me. She is definitely a good customer service example of excellence.
Revo H. | Expérience généraleMy experience was great!
Stephanie L.The staff was very helpful when we signed up. They even gave us a free lock to use for our unit. It was not as cool as we expected in the hallway and unit for a climate control room but it was fine short term.
Jodi G. | Expérience généraleThe entire staff is wonderful especially the manager Nikki Feeley. I have rented there for many years and the facility is always clean and well maintained. The convenience of the unit being right off the sawgrass expressway made this an ideal location.
STEVE S. | Expérience généraleEverything was wonderful, nothing to complain about.
Barbara G.Thanks 🙏 for the service
Irma D.nothing! everything was perfect 😉
ALEXANDR C.All was great your customers service was excellent thanks
Gary M.Great service and rates!
Shante M.Easy clear and fast
Jeffrey B.Better parking to accommodate renters, so they don't have to select an Uber or have someone drop you off because of lack of parking.
Lyrance W.Amazing team
CARLOS H.Wonderful people working behind the counter! Extremely helpful.
John L.Corporate uhaul should advise customers when using this location they cant leave their vehicle while using the truck for even a few hours. I came with a walker alone and they were very considerate but I was stunned by this as I had no way to be compliant and get the rental for a few hours. It was stressful but the staff was very nice and helped me ensure I could pickup as arranged. The corporate rep was nicevas well I just think they did not have access to that to tell customers but it is critical. Great experience overall
Theresa P.Super helpful, friendly staff and easy to reserve online. Definitely would use again. Decent pricing as well. Made the move so much easier. Get the bigger truck to be safe. I didn't want to make several trips. Best decision ever. Also, I hired two helpers when I reserved the truck online. Great pricing there as well. They arrived on time to help unload. Again, best decision! Je les recommande fortement.
CANDACE W.The manager has been wonderful from beginning to end. Communication, customer service, patience, problem solving, fast, convenience and every other positive description words.
Jennifer P. | Expérience généraleVery good job
Vincent P.The experience was great, staff well mannered, informative. I would use them again in the future
Priscilla W.Everything was perfect! Excellent service à la clientèle. The front desk girl was super nice.
Arely M.Easy Process, great experiance.
Istvan U.S.O.
Ninotchka D.I was very disappointed in the communication I had with the staff at the rental place. They never mentioned that the mileage rate for Saturday was $1,19 a mile not 0,99 cents. I reserved the truck earlier in the week for Saturday and I was told at the time it was 0,99 cents a mile it was never mentioned to me that it is more money on Saturday. I would of expected to be told at that time of me reserving a truck for Saturday of the price difference. When I complained about the difference in price I was told the prices are set in the computer by U-Haul and they could not do a thing about it and that I signed the contract with them so I have no recourse. In closing, the communication I had with the staff at the rental place was very unsatisfactory.
Deborah S.I was there for 3 years, and Nicki in the office went above and beyond to help me for all 3 years that I was there. She does a phenomenal job, and her kindness is MUCH APPRECIATED.
BETH B. | Expérience généraleAlways a good experience when I use your ce ter. Everyone is so pleasant and know what they are doing . I will always use your center for all of my storage or rentals. Thank you for great service
KAREN J.It was great and I wouldn't have to say I have to get another one next time
ALEJANDRO P.Nothing. Service was impeccable.
JOSHUA W.Everything was quick and painless! Excellent overall service!
CHRISTINA S.Returned truck with tank full but still was charged extra. At the gas station, filling gas until pump stopped, then topped off just to be sure, and yet, rental location charged me extra. Are revenues so bad that they need to resource to such tactic? Very disappointed. I hope the $9 extra charge makes a difference for them.
CARLOS S.Amazing customer service and care!
DAVID R.Everyone is helpful and very polite.
KENNETH D.The parking situation is a little weird. You have to leave your car out on the swale. Overall great experience- Amber at the front desk was really good.
JASON B.The truck was clean but the windows could have used a little attention.
CALVIN B.Have frech coffee in the truck if pick up is early morning. Lol. Thank you everthing was great and Nicky from your office was amazing
YORAM A.Awesome costumer service!!
CARLOS H.You are amazing!!
CARLOS H.Super friendly stuff
CARLOS V.Truck broke down. Starter went bad. Called for Roadside Assistance and they never showed up and then on top of it company REFUSES to credit back the charges for a truck I could not even drive BECAUSE IT BROKE DOWN !
Neal G.After several years dealing with this facility I am very satisfied with the professional staff who did their very best to assist with every step of service from start to departure. Very Highly recommended.
PAUL K. | Expérience généraleN/a
MARIE R.Np
ALEJANDRO P.100 % recommended. We had a great experience with Sentry Self Storage, the staff always nice and efficient and the unit, hallways, elevators and everything always clean. I would definitely pick you guys again for future needs of storage.
Maria O. | Expérience généraleThanks
Javier S. | Expérience généraleHaving to enter code to go DOWN elevator seems unnecessary. You need code to get into facility and up elevator. That should be enough. Doors also don't stay open enough.
Kristina O. | Expérience généraleThank you so much for the care and kindness shown by the manager, Nikki! She went above and beyond for us to make our experience there a smooth one! She's a doll and we will miss her so much! Thank you again…. The Vick family ☺️
Jackie V. | Expérience généraleVery professional ladies and very helpful, keep the good work.
Joel L. | Expérience généraleGreat service always. Friendly accessible and clean.
MARK G. | Expérience généraleYou folks have been like family to us for the past 18 years. Sentry 05 will always be like a "second home" to me. Will miss you all...but will always be in touch. Pete & Anita Swanson
PETE S. | Expérience généraleNikki was and always has been very kind, and helpful. She always went out of her way to assist me with any questions, etc., that I had. Thank you, Nikki, for all that you do. Sheryll Lubitz
SHERYLL L. | Expérience généraleA tenant left items in the hallway near our units.. making it difficult to work around
SALVATORE C. | Expérience généraleGreat place. The staff in the office is very knowledgeable and friendly. Got me in the storage the same day and never had any problems. There were no hidden fees and they did not sell me anything I did not need. I've rented from other storage places when I moved a year ago and there were always hidden fees. Great local storage unit in the area. There was always platform carts available to move your furniture, even though several people were moving in and out on the day I got my storage unit.
Katherine E. | Expérience généraleNicky is the best, thank you
Alexander L. | Expérience généraleGreat Staff, super clean facility, always willing and able to help us during our moving/ access. Greatly appreciate the year of helping our business grow.
Fausto A. | Expérience généralevery clean and office staff AMAZING
Debbie B. | Expérience généraleEvery one of the staff was amazing during the years we have been here, and customer service makes all the difference to me. I will look forward to using this location when we have needs in the Coral Springs area again in the future.
Robert B. | Expérience généraleThe last rent increase was very significant.
Green Sun P. | Expérience généraleProfessional, and facility clean and met my needs
Wanda F. | Expérience généraleNikki was great to work with. I had a great experience with the facility and team
Scott W. | Expérience généraleThe only thing I didn't like was how we had curfew on when we could have access to our storage unit. I wish it were 24 hours access. But other than that, the BEST, cleanest, professional, and secure storage facility I've ever used. Thank you sentry of Coral Springs FL!!! ❤️
Vanessa P. | Expérience généraleAmazing experience.
Miguel C. | Expérience généraleThe facility and staff were great. I will definitely recommend this facility.
David K. | Expérience généraleI rented a space for approximately two years. This facility is very clean, well lit, and the security is excellent. I always felt safe. All of the employees I ever had any interactions with were always polite, helpful and well informed. I certainly, without any hesitation, highly recommend.
DEBBIE E. | Expérience généraleVery professional operation and staff was very accommodating I Was very pleased with this rental
Ronald K. | Expérience généraleThe staff was very helpful and accommodating throughout my stay. Thanks you!!
Brenda G. | Expérience généraleVery easygoing environment, staff was friendly and helpful. Would definitely recommend.
VINCE M. | Expérience généraleThe storage facility is excellent! The staff are friendly and helpful, and the grounds are carefully monitored with security cameras and pin-coded gates (entering and exiting). I am very satisfied!
Loyana W. | RéservationEmployees seemed a little confused and it took way too long to complete paperwork. Also much more expensive than Public Storage.
AIMEE D. | RéservationThe staff was very pleasant!
Nakisha M. | RéservationUnable to rate as I did not utilize storage facility
Susan S. | RéservationCustomer service was very attentive ,friendly and helpful
Evelyn W. | RéservationGreat service, great location, and great security.
Mohammed I. | RéservationThe office handled everything with ease. No problems at all.
Penny L. | RéservationBoat was too big for their lot but they gave me the contact info for one nearby. Very friendly over the phone.
William G. | RéservationThe staff was friendly and helpful as always!
Duane W. | RéservationThis location made moving way easier than any other move I've had before. I highly recommend.
Michael S. | RéservationFriendly and professional staff made the whole process really easy.
Michael S. | RéservationIt was fast and easy. They made sure I had the right truck size and the right storage space.
Monique V. | RéservationMerci
Christopher W. | RéservationVery nice gentleman at the facility.
PABLO L. | Premières impressionsThe ladies were helpful, polite and nice. Property is clean and well kept. I was in and out without complaint. Uhaul should advise customers of the $25 admin fee on the website.
Privacy R. | Premières impressionsCancelled do to change in plans.
Privacy R. | Premières impressionsunit was wrong size but friendly staff
Privacy R. | Premières impressionsThe storage facility is 97 % occupied and there wasn`t any storage unit available for the amount of items I had, so I had to go to public storage which was fine.
Privacy R. | Premières impressionsEvan was helpful in assisting with sign-up. Only wish that they would honor the U Haul promise of 1 free month when returning vehicle.
Privacy R. | Premières impressionsChristian was great! Id deal with him again anytime.
Privacy R. | Premières impressionsCaitlin was very helpful and allowed me to have multiple options in case all of our belongings didn`t fit. She checked on us multiple times when moving stuff.
Privacy R. | Premières impressionsAwesome and friendly staff. Caitlin is amazing. Facility is well maintained, clean and very professional.
Privacy R. | Premières impressionsvery quick setup
Privacy R. | Premières impressionsEasy and Fast
Privacy R. | Premières impressionscostumer services was very professional, and it did not take long to get my storage
Privacy R. | Premières impressionsVery thorough, quick, easy
Privacy R. | Premières impressions