Person did not come out to check truck while we where there we just gave her Key and was not told of extra charges until I received a statement on my email. To me this is bad customer service.
Lera B
Customer Reviews for Sep's
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Closed when dropped off. Contacted Uhaul and they contacted owner who advised where to leave key.
Carolyn SSep's was a nice place to stop....and ultimately purchased a bottle of Jack Daniel's after conveying the typical issues encountered with a 20 foot truck that had endured atmospheric re-entry from deep space orbit. Very nice staff and would most definitely go back to this location for a bottle of vodka. 2 thumbs WAY up!
Greg ONothing, the owner there is awesome!
Ronald CPERFECT, Great Customer Service Always ?? Truck was Spotless, No Problem what so ever ?? Thank You.
Rick DThe lady receiving the trailer was not sure how to receive it but was very helpful in getting me on my way.
Jasper HGreat Customer Service ??
RICK DLocation was clean. Friendly and knowledgeable
Jessicca FI never received a confirmation call regarding my rental request. I thought I was supposed to get one? Something popped up about a $50 credit if I didn't receive a confirmation phone call from the reservation location. I still drove to the site and waited for the to open for the day and hoped my truck was there. When the store opened, the lady working asked why I didn't reserve where I didn't have to check in. I explained that I wasn't sure how all of it worked but I know for the next time I need to rent a truck. No mention was given about missing a phone calll but then, I also didn't get a receipt because her printer wasn't working. Sure hope a photo of and incomplete receipt will work on my business expenses and the IRS, if I get audited. The lady was very friendly and helpful, but you have to realize that most people need an actual receipt for tax purposes. This was a business expense for me as I had to drive to pick up a load of materials for my work. I am self-employed and the IRS watches my expenses pretty closely. Please help this location get the printer fixed. Thanks, Trina Wolf Dirt Digger Farms cell: 940-447-1505
Trina WNothing, the people at both locations were great and very helpful. Rusty, with uhaul was amazingly helpful. Thank you to all of you!!
KAREN T