Folks at the pickup location were friendly and efficient. Windshield wipers need to be replaced. Burn/melt spots on passenger seat.
Sara Jossul
Customer Reviews for Shana's Market Place Ltd
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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I would like to receive an explanation and a refund for you charging me twice for the same trip.
Nadezda BuksaTruck has a major bearing problem. It howls on the freeway. Noisy at all speeds. Metal on metal. Needs repair
ANTHONY ANDERSONStore was closed when I went to drop off the van at 5 40 pm and store supposed to be open until 6pm they charged me for an extra day
Damon RiaziThe woman in the scheduling department was crazy she charged me 300 dollars extra for no reason. Thankfully the owner of Shanas market place removed all the false charges
Damon Riaziquick and easy pick up. very convienient in the neighbourhood.
les chowI made 2 reservations and both times the vehicle wasn’t available
Alma VincentThe experience was great. The rental location operator was very helpful and friendly. Truck was ready to go as promised and convenient to get to and return. Would use this again.
Sharon EdwardsThe service is excellent. Roger is very efficient and courteous and friendly. The van is very good n clean .
Kamon LeungHoping I don’t get charged for cleaning fee when I picked up truck dirty
Andrew NickersonBien
Ronny LancellaI've rented many trucks/cars but never has renting been easier or faster.
Dennis WiebeThe operator of this location is awesome. This is my 6th time renting from here and frankly it is so easy and he is so cooperative I drive an extra 8 kms instead of ones closer but less convenient. Highly recommend renting from here.
Gregory VigerClean the vehicle. The cab was dirty and smelled like stale coffee. The rear bumper and box were very dirty and had not been swept out . This caused us to track dirt and debris into the lobby of the new building we were moving into.
craig magee很好👍
shu hongGreat customer service, rep at this store answered all my questions.
Charlene SaromoStill wait for the $66 dollar credit on my credit card. Seeing as i paid debit.
Ian RossTire pressure was low (<40 psi) on the driver side rear tire, should definitely be taken care of ASAP.
Adam MacDonaldThe van I booked was not reserved for me despite a confirmation email from uhaul (issue with uhaul). The second van available at the location did not have a key in the 24/7 lock box.
Megan WongWhen I made the reservation with utility dolly with it. When I went to pick the truck up, I don't see the utility dolly in the back trunk, the store is not open, I have to phone the service, and I have to run to another store to pick it up. Delay my schedule in advance. So I would recommend people go to the opening location to pick your truck up, if there is a problem, you don't have to run somewhere else to waste your time.
SHENG JIN yuanHe was so helpful.
Sama SadeghiEverything was great! Thank you!
Tanya MiminoI could not locate the equipment for almost an hour. It took multiple efforts and 2 different agents to sort it by fluke ( found the key in one of the random lock box). Call got disconnected and no one called back. I was struggling to find the truck and on top of this I had to call back and start the process all over again. Could not finish the task due to all this and ended up losing $$$.
Tarun BhatiaRoger is an excellent Rep for Uhaul at this store. He will do all he can to help you get the right vehicle for your move. He works hard for you to have a smooth transition. Je la recommande fortement.
Jodi JonesMobile sign in process was clunky and requires many browser refreshes, restarts and the license scan just got stuck.
William ClendinningWhy do you charge me CDW? I did not select that when order.
Fuxiang GONGEasy pickup, helpful staff, easy drop off.
Arya RutzNo problems with Sunday drop off
Barbara PedersonRequested equipment was not on the truck. There were crumbs all over the cabin. The truck was parked in the most difficult position to back out of, even though it was the first (only?) one to leave that day. The fuel gauge is misleading. The grey line that looks to indicate "full" is actually well to the right of actually full. The pick up sheet had indicated full and I had agreed, not knowing that the line did not actually mean full. When I gassed up, I was startled that it took $50 to fill the tank after such a short driving distance. Turns out that the tank was nowhere near full. I'd love to have some of my extra money back!
Christina WarrenDid not receive my bill on email
Walter AnneEverything was done online. Seamless. Good experience.
james leonardLocation and owner is good.
Babu GillLove the U-Haul self-service to pickup the Equipment, but on two separate rentals , the return process online works through the steps , odo reading,fuel, pictures of Equipment, payment, but then completely crashes and leaves you unsure whether the return was processed correctly and complete
Yadvinder BangaLot was a little small; not a problem for us by another couple had rented a U-Haul and we were waiting for us to leave before they could get out of the lot.
Halle PatonProvide more info on how self or mobile checkout works
Peter SunVehicle was dirty, the kilometre charge was $0,1 mor eper kilometre than advertised ($0,79 charged instead of $0,69 advertised), I was charged one more kilometre than was driven, the vehicle had a quarter tank of gas left, and it was dirty.
Peter StockerCustomer service was great
Snezana RistovskiContinent location
Rojwol shresthaAt this site. Nothing. The agent here is so respectfull and patient. I do the extra drive to pick up from him. He's great as a uhaul retailer
jonathan mathiasGreat service easy pick up and drop off
Alex LeeThe store assistant (or perhaps the business owner) was a very nice, friendly and respectful person.
Morteza HessariSignage would really help.
Tom PirosWas totally happy with the rental and the guy I dealt was very helpful Thanks
padamsey MehebubOver charged 100km that I didn't drive. Dishonest person.
ADAM ABRAHAI reserved the van through a local supplier and was told that the pickup and drop off was at this local supplier, which is what I expected. I did receive numerous emails informing me that the van was reserved and ready for pickup at a location approx 15 km away, which was confusing. I had to check back with the local location a couple of times just to ensure that van was ready and available as initially reserved..
Rojwol shresthaJust make sure the trucks are full of gas
Paul BaruffaVery convenient for residents of Coquitlam near the Poirier rec centre. Shop owner was helpful amending reservation.
Vince Hanemayerdid not have the truck i wanted due to a tire issue however offered a satisfactory substitute at no additional cost.
ANDREA SCALII rented a truck at this location; my experience was terrible. They supposed to provide utility and furniture dollies for me as well, but they did not. They charged me for those unprovided dollies, and they also charged my credit card three times, the total charges were 2,5 times more than my rental amount. The dealer service and responsibility were awful. However, the UHaul customer service center did a great job and solved the issue. Please take care if you have to select this dealer for your moving trucks.
Esmaeil KouhgardiThe in person check out system needs work. The paper trail needs to be complete before the customer leaves. I should not have to follow up to get the paperwork and complete the transaction!
Jennifer GoddardSheppardStore charges too much
NAJAM ISLAMThis guy didnt have my blankets, or dolly when I showed up. Then upon my return he charged me $30 because he said I drove 23 miles when I didnt even drive 10 kilometers.. Not sure if it was him or his system but whatever the case is I got ripped off.. This guy is a scammer and I would never recommend doing business with him.
Daunte FieldsI returned the van to the representative ( in person). Do I still need to check out online??? Thanks
Ken Lami only drove 20km,but the bill shows 41km
YANAN JINstaff is friendly and easy to deal with..
James BaldwinVery slow service and did not receive a copy of my contract by email as promised.
Kathy RobertsIt wasn't open when we arrived, wasn't open when we dropped off the truck. No communication.
Reid Batryn