Shawn always find a creative way to go beyond the client's regular customer service experience. A true one man band!! See you again very soon! Dave
David C.
Customer Reviews for Shauns Auto Service
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Sean was helpful and organized!! An amazing and perfect experience. Thank you so much!!
susan D.Thanks so much for all the help at shauns auto service! i hope everyone has a great day!
Bruno Maxime E.No improvement necessary ... Everything was good.
Rocco P.Shaun is great!
Nicolas D.Great service from Shawn . Will go back to this location for sure .
Marc B.Shaun was super helpful and knowledgeable. The Van was extremely clean and ready to go. Highly recommend this location.
John thomas O.The owner of the location was great. He quickly got me set up and going without any hassle. I will do business with him again.
Christopher F.I'm upset about a fuel charge when I had returned the vehicle with a full fuel tank.
Daniel A.The gentlemen who helped me out was the most helpful I have seen in a while! Thank you so much :)
Jorge Luis M.Shaun is the best! Thank u again!
Chengsy P.Took a huge time for the validation process, got issues regarding my phone number and I had to add an additional contact, and it seems that the client should not "be late" otherwise the service bug. The experience was painful.
Abdelmoumene T.The online pickup experience wasnt good at all, the app didnt work well, the approval took 10mins without news waiting nexy to the truck under the sun
Julien C.The location is great. But I have big trouble with U-haul its self. I wrote an email to customer support about my issue, no reply still after one week! The website is really poor managed in canada. It misses correct indications and has errors in translations. I would appreciate to receive an answer. I'll try a resend.
Stefan S.Shaun is an excellent person, thanks
Atil A.Seriously best service I could ever asked for, very calm person, no stress, no problems, even if they had mispelled my name and number when I called to make a reservation, everything went so smoothly, would 100 % recommend
Jade li M.Shaun is great and he is super helpful! I strongly recommend this location.
Mariam E.Improve web app experience, namely photo upload
Eamonn E.Very good thanks
jean phillippe G.Nothing the service was excellent
roger V.The truck made strange squeeking sounds when starting to move and kicked itself into towing mode by itself. It was not fun either to try and not waste unnecessary gas on a vehicle whose tank was 1/4 full when received.
Graham C.svp mettre ce questionnaire et les courriels en français, svp. Bravo au type qui était là , un excellent service
Gilles L.The van was parked in a difficult spot to pull out of but staff were friendly and helpful
Anthony W.The person who manned the counter both upon pick-up and return delivered great service. Patient yet quick to get us on our way. No nonsense and no nickle-and-diming us, which is much appreciated when renting any vehicle or equipment. I only wish they'd also rent cars so I can give them my business again soon!
Valentin H.Cabin was not very clean, self check-in app did not display fuel level correctly and correction was not possible as I got an error message.
Samuel L.Préposé explique très bien les détails de la location. Avenant,poli. Expérience agréable.
Jacques B.Best service I ever had.
Vincent L.Great experience, thanks Shaun!
Matija M.Shaun was amazing. Our driver had a temporary license because he was from out of province and hadn't received the physical copy after renewing due to covid. Shaun called multiple people on a weekend trying to figure out whether or not this was acceptable and was very understanding of the situation. This guy deserves a raise for how professional and friendly he was.
Matthew H.Great service. Very helpful and reliable
Leszek Z.Shaun was very efficient. Tank you! Excellent service and great value for money! If only UHaul could reduce the number of documents and contracts that we receive (especially when all our headspace is on moving... forward!! ) An alternative could be to a) send them ahead of time; b) convert the content or most of it into a videocast or a podcast, to make it more palatable to you customers - particularly the younger e-breed! Merci pour le tres bon service, Shaun!
Ali B.Shaun is the man. Hopefully I will never have to move again but If I do, I will no doubt use his rental services. 10/10 rental
tyler D.All good and very nice staff
Sylvain B.Shaun is really giving an amazing service!
joël H.all good
nadir Y.Everything was good except there was a used mask on the middle seat when i got the truck. Shaun told me he disenfected the trucks in between, which I didn't believe when I found this used mask.
Nicolas D.This was the nicest rental truck/car pickup experience I ever had. And right in our neighbourhood, great!
Michael P.Keep the amazing energy up!
Pierre-wesner R.Nothing. Everything was perfect. Thanks.
Daniel R.We had a smooth and easy transaction! Thanks
Jefferson D.Shaun was very patient and helpful.
Donald S.Nothing really. Keep it up like this
Alexandre R.Shawn is great totally recommended!
Pierrick S.Shaun's a pro. I wouldn't change a thing.
jim T.Shaun was pleasant and professional. Thank you.
Bryan Z.Shaun provides outstanding service - he made my across country move much easier. Shaun is knowledgeable, friendly and thorough. He made me confident in my decision of going with U-haul. I went there before I booked the truck to ask a question and he went above and beyond, he let me in the truck to measure the back and thoroughly disinfected when I was done. On the day of moving he changed the windshield wipers because they weren't working properly, and did an inspection of everything (tires, oil, breaks, etc.) before I arrived. I felt confident driving and didn't have any problems. Thank you Shaun!
Jane M.The app sucked, couldn't complete transaction on my own, required help from the attendant, who was very polite and walked me through everything.
Matthew H.Shawn is very professional I got great service
Edward Jr G.A4-hour rental cost me more than 250 $through no fault of mine - and I took out the insurance. Cannot qualify this as anything but a bad experience.Not the fault of the operator, there should not be a deductible on the insurance.
Paul M.Shawn was very professional, and offered a great service. I would give him 10 Stars
Edward G.I really enjoyed the interaction with the staff person who served me. He was especially courteous and efficient.
Curtis M.Shaun was very courteous and very helpful. Our move was a success because he helped us to plan it properly. Thanks again.
Pierre C.Avenant et très sympathique
Linda A G.