Very friendly and accommodating
chris r
Customer Reviews for Shearers Garage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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I had a bit of trouble with the drop off app, did not seem a user friendly as it could be, but it could be me.
Susan KEasy in and out.
Robert BThe place I rented from was good the guy who rented to me was very nice and helpful. Only thing I can say is I think U-Haul should maintain equipment more often the rotors felt warped when braking it was slightly shaking and also steering felt off but overall got the job done and appreciate the man who rented it to me.
david pThese guys are awesome nothing needs to be done here
justin HStaff was very attentive & helpful.
jeff sThe entire pick-up process was done incorrectly. I was handed a key and not instructed to fill out any paperwork and had to spend over 30 minutes on the phone with U-Haul customer service to complete the steps correctly.
Ralph HReally kind and professional ty so much
Michelle CAwesome service!!
crystal mThey could have told the other location I bought it there. Because a few days later I got a call asking me where trailer was. But it was All good. Thank you I've used your trailers several times and I was satisfied every time
JAMIE NThat facility is not a viable turn in facility. They are just not staffed, they don't have the necessary technology, and they don't have the necessary space to support turn-ins!
MICHAELCHARLES DHe is the MAN !! AWESOME I TELL YA
JOSEPH AI had requested a 26' truck and full size auto transport trailer weeks in advance at Bob and Bev's in Indiana Pa. There are 4 U-haul dealers in Indiana. I was told when my pick up date came, the equipment would be at one of those 4 dealers. The night before I'm due to pick it up, I'm informed that I would need to travel 25 miles to Leechburg Pa to pick up my truck. I'm paying 3 men a total of $49 / hour to sit and wait for me to bring back the truck. Never again.
Dennis BAfter a brief, initial mix up concerning the availability of the trailer that I reserved, all was smooth. The customer service was very good and the personnel were friendly. Overall, a very good experience.
Thomas ACustomer service at this location are very personable and professional. Very helpful.
Linda RThey were having the uhaul drop box replaced and I had to call to figure out what to do with the key.
Joseph MN.D.
Jelena TIt was week end I jiust dropped off the equipment and paperwork + keays
Jelena TI have dropped off at this location 3 times. All experiences have been positive. Very friendly. No problems.
Carol WInstructions as to where to put equipment after hours.
vaughn cequipment was dirty and damaged when I picked it up and store employee made no note of it.
thomas SThe gentleman was very helpful where I dropped the truck off. I explained the issue from the previous place and showed my screenshot picture and he resolved the issue.
Anthony BFantastic service
Richard SI was pleased with the process, and the service and all the people I interacted with were very polite and helpful. I will recommend this location to others and will use U-Haul again when the need arises. Merci
Barbara TThe pick up location was changed without notice. I was not able to get information as to why the location was changed by using the website or by calling the contact number.
Patty BGood, honest hard working people.
Ron RShearers garage was extremely polite and curtious. Merci.
Joseph WThe uHaul company reserved a uit for me at one location. They then changed that location via email after the phone call set up the pick up. The change of location was out of the way and resulted in less time with the trailer. Customer Service would not help in any way. Uhaul has treated me horribly every time I rented from them and I believe I have finally rented here my last time
Adam BEASY TRANSACTION!!!!
BRIAN WOvernight drop off only.
DOUG HExcellent place very friendly and VERY helpful awesome place uhaul should have all there places staffed with people like them
William PThe time that I was given over the phone to rent the u-haul was 11:30 to 11:30 the next day. When I went to pick up the u-haul Shearer's garage informed me that it had to be return by 8:00a.m. the next day. So I did not get to rent the truck for the 24 hours that I was told by the person that works for u-haul. Very disappointed and very rushed! You need to address this problem because I was informed that it happens all the time! Sincerely, Heidi McGuire
HEIDI MVery friendly and accommodating
James FPick up location did not have packing materials that were ordered when making reservations for Uhaul. (They do not keep ANY on site.) It is not their fault, though ... U-Haul relocated my equipment order to Shearer Garage (basically, it's JUST a garage), but kept the packing materials order at the originally reserved location. (Why would U-Haul do this? Doesn't make any sense ...)
H KOffers after hours drop off but no drop box. No uhaul signage. Looks like a junkyard.
David FMary was very friendly helping me in a difficult situation. Merci.
Alan WDo not let this man make suggestions when a plan has been made.
GEORGE Wvery good here
ROBERT KI was very very pleased at both ends of the trip. Keep up the good work.
JAMES Brear roll up door was in dire need of being oiled
ALLEN NINSIDE WAS FILTHY AND MUDDY! PRIOR TO RENTAL I WAS TOLD RATE IS 0,79/MILE-WAS CHARGED.99/MI. EST. FOR GAS WAS 12.+ MI./GAL. I PUT IN 6,5 GAL.+WAS CHARGED .$50 ADDIT. (GOT 5 MI./GAL.)-( NOT POSSIBLE !! COST ME $3/MI.) CHARGE WAS MADE WHILE STILL IN MY CONTRACTED POSSESSION - I SHOULD HAVE BEEN CALLED OF GAS DISPUTE !?! GAS IS KEPT BACK FROM FULL AT 7/8 TANK SO THAT THIS TYPE OF FRAUD CAN BE COMMITTED! WHEN THEY HAVE YOUR CREDIT CARD LOOK OUT! I ALWAYS BELIEVED U-HAUL WAS REPUTABLE WHICH IS WHY I CHOSE THEM ! I AM PASSING ON TO MY FRIENDS AND ANYONE ELSE I CAN ABOUT MY HORRIBLE EXPERIENCE ! P.S. DON'T TRY THEIR 800 NUMBER TO DISPUTE -- HAVE TRIED 4 TIMES WITH NO CALL BACK -- EACH TIME IS A NEW ADVENTURE !
JOHN MThe location was good but I am not very satisfied with Uhaul because my rental was done online and "guaranteed" to be there at 10 am but was not due back to Shearers until 11 am from the previous customer. This inconvenience cost me to lose 2 hours of work time for my business.
Jonathan MThe wrong truck and location was not given to me as requested. I wanted the branch in Ford City, they gave me another location another 15 miles out of the way. I was then charged for the extra milage where if I had received the truck 20 foot truck instead of the 26 foot truck I would have paid less for gas and travel milage would of been less. Overall the next time I use a storage moving place U-haul will be last on my list. Very disappointed also with the treatment from the vacility.
AARON MTrailer had to be "transferred in" from another location so I could pick up on a Saturday. Computerized paperwork wasn't done when we arrived so we waited for a half hour while it was completed. Finally, when paperwork was completed, we hooked up our tow dolly to find out that our wiring (done by UHaul in Jacksonville only 4 days earlier) wasn't done correctly and the trailer lights wouldn't work correctly. We were told that they could fix it but, "[their] lift is tied up". Indeed there was a big rusty cadillac up on the lift and it didn't have a wheel on it. Rather than put the wheel back on and fix our wiring, they said "your best bet is going to be to go to Holiday Park and get the wiring redone... we'd do it, but we just can't". Holiday Park is a half hour away. Ultimately, they couldn't fix our wiring either, but if given the choice between Holiday Park and Shearer's again, I'd definitely just go to Holiday Park first. Shearers is great if you want to sit on a stool, spit tobacco on the floor and talk to hillbillies, but if you want service, pick another location.
EDWARD WI had no problem returning the truck to this location. The service was very courtious and friendly and when I need another truck in two weeks would be glad to see the same people again.
BRIAN S