We reserved online so the process would be quick and easy. There was no vehicle assigned to us so we could not pick it up at the time we wanted to. We waited for the owner to show up, which was 10 minutes after their opening time and did not get the U-Haul until nearly an hour after our pick up time. I don't know what happened, but it would not reserve in my name despite having a very high credit score and a very good driving record. It was very frustrating as we had a very tight timeline and an hour delay. Really messed us up.
JOHN M
Customer Reviews for Shelby Pride Yard Barns
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Excellent customer service! Things went smoothly is was amazing
NANCY OThe woman was very polite, however, she could not help with anything physically. I have been told that uhaul employees are supposed to put the trailer on and she did not. She didn't even verify that I connected it correctly(which I know I did).
KEVIN EWe were greeted when we arrived. Plenty of space to drop off truck.
Alberto RI couldn't ask for it to be better. They opened up 2hrs early, so I could get my day started.
Jeffrey BI forgot the lady's name but she went way out of her way to help me because I was having problems with mobile app. She came down and help me got registered and everything else. She was a great lady
Kathy TWe had several boxes on the top that got wet from rain. When we returned a day earlier wasn't even compensated for that.
Karen DEn excelentes condiciones y muy eficaces
Claudia HShe is a very nice lady to deal with
Cindy RVery nice service...
Cynthia RMerci
Colin lThe manager was very nice. Everything was simple and convenient. I will definitely use this service again!
Christine WOnly place I'll rent from. Just simple and she's a great person!
Dan HSandy was very courteous and professional. Recommended furniture pads and a dolly if I needed them. Look forward to using this location again. Thanks for serving The United States.. Merry Christmas.
Dan TExcellent system to rent, pickup and drop off thru the app and without need for human interface
CHRISTOPHER JThe woman working was extremely helpful. I was overcharged but not her fault. The system is the problem. Why do I have to pay for four days? Got the wrong trailer and finally got the right one and charged for both for four days.
Justin SPrice per mile is too high!
donna sThis whole UHAUL experience was not good. You make the customer do everything while the app guides you into frustration. You would think that technology would make things better but it hasn't. Communication and customer appreciation has been lost. It's just all automated drivel. Mobile app would hang and at times glitch out. It was frustrating, annoying, robotic and unpersonal.
Neil WShe's a very nice person. I've been there twice now.
Daniel HThe owner of the business was awesome! She was friendly and easily answered our questions.
Donna CThere is no clear place to put the keys what so ever. Luckily there was someone in this little shed that took them. There needs to be a clearly marked place or next time I'll leave the keys in the damn dirt. You want us to follow everything to a T but these locations half ass stuff that's okay. I'm the paying customer here. Get it together, because I'm about to make a second run on Monday. Like I said after hours if no one is there and no drop box can be found. I'll leave the keys in the damned truck if I have to. Figure it out.
Larry GBad service Equipment was not kept up to standard Attendant was 3 1/2 hrs late getting me on the rd
James WS.O.
Beverly MEverything was fine. New Truck and service was perfect.
Terry EThis location does not have any extras. Like a dolly or blankets,......
Cheryl GThey didn't even know that a truck was being dropped of. They didn't even look at the truck while I was there. They never got out of their chair. They looked like I was interrupting their day.
David FNo Wi-Fi. I could not pick my rental up. I was ther over 1 1/2 hours.
mike bI am totally satisfied with the service.
Martin JThere's nothing to improve, Sandy was awesome! She was so patient and helpful.
Selena TMerci
Megan Vshe was great to work with great lady
SHANE PRemodel the location
Tamara FThe location was fantastic, the lady there was super helpful, and she has the sweetest puppy dog.
Daniel CNothing. Everything went great and the lady was nice and helpful. I would recommend this place to anyone. Merci
Brenda GGood overall experience with no surprises to costs or equipment. My only issue was driver leg room was very uncomfortable. Shaq would not be able to operate this van. Loss of a few inches in cargo area would be a welcome change.
Alfred AShe was a very nice person. Got us what we needed and on the road. Merci encore!
Daniel HSandy, the lady who ran the place, was GREAT!!! I will definitely use you again whenever the need may arise
William SThe Lady working there was very helpful!
George KThe place I dropped the truck off was a little confusing on parking but otherwise was an easy experience and the desk woman was nice but not very helpful when asking her questions.
Shelby CGood experience overall very friendly
MATTHEW MNothing. Easy to rent, the U-haul truck was great, easy to drive. Couldn't ask for more.
CHARLENE Mvery good experience
KRISHNAMURTHY DThey do well.
WILLIAM TExcellent service!
SHELLEY WI had to wait about 45 minutes for sandy to show up to give me the keys. The gentleman who was there was really nice but he had nothing to do with uhaul and hadn't been trained to help me nor had the keys on him. Very poor first experience with uhaul.
Dakota BAll things regarding the truck that is rented, play, of course, the most important role in the customer's rental experience. But also is the experience provided by the U-Haul rental agent of which I thought was outstanding by Sandy there in Shelbyville, IN.
Cary WRunning lights were not working.
Warren RSandy is great. Nice and on time.
VICTOR HOnly issue that I had with this location is that when I went to pick up the trailer there was no one there. I called and they came right over within a few minutes. Wonderful to talk with the lady there that took care of me. Although the trailer was an older one it pulled extremely well, best trailer that I have ever towed from U-Haul.
John FThank god for this location, the lady stayed an hour and a half after the store was supposed to be closed on a sunday during the coronavirus. This lady was a savior as i was 5 hrs from home and stranded on the side of the road.
Kevin o