Someone is running a scam at this location. I drove the truck 20 miles, but two gallons of gas in as I returned it (this location is a gas station, so I could fill it up less than 200 feet from when I parked it to return it), and I got charged for five more gallons of gas even though the tank had more in it than when I picked the truck up. I'd love for someone to explain how that makes sense for a ten foot truck that was empty for half of those miles. My guess is that someone put those five gallons in their personal vehicle and hoped I wouldn't notice. Would never rent from this location again and will think twice before using U-Haul in the future.
Brian C
Customer Reviews for Sheldon Shell
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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The staff was super friendly and helpful
SOPHIA BVery easy! In and out quickly!
Daniel LEverything was easy and good customer service thanks
HARUN GThe original location (a gas station dealer) I reserved a truck at didn't have one on the morning I arrived. The owner of the gas station behaved like I was an inconvenience to him when I brought up my reservation. Uhaul's support team found a truck at another gas station dealer. The truck was fine and all, but I got upcharged for not quite filling up the fuel tank enough after using it. The staff at this gas station weren't very friendly either. I want a discount on the price I paid. $170 down for being messed around REALLY doesn't sit well with me. Also, please get rid of your "neighbourhood dealers". They suck
Dan Sovercharged me on gas…brought it back with more than they gave and still charged me 7,2 fir gas
LOUIS VThey tried ti add a 4 gallon gas charge , again. The original fuel gage was off by 1/8. I took a picture and listed it correctly on sign out.my total mileage was 12 miles And i put 2 gallons in at the rental facility. They still snuck a 19,95 $, 4 gallon fuel charge on my bill. It is the second time at this rental site.
Patrick HThe person who waited on us had no idea what she was doing. Then they couldn't find the key for the truck she set us up with and had to change the paperwork to another truck. I think they (several people tried to help) could use some training. The truck we ended up with was rather rickety, but got the job done.
DAVID DI ordered a dolly for the move and they said I would have one and when I got there to pick up the truck they said they didn't have one. The truck was filthy and I had to clean it myself. They didn't even check the truck for damages before we left. Definitely will not use U-Haul again.
John SNo comments
Naser TVery smooth rental
Jeremiah OThe truck I rented was not available to take. That made my move slower than expected
Guilherme SShell staff is very rude
Shan BCheck the trucks for service lights before you rent the vehicle. Also fix the charge system I currently have 3 pending charges on my CC for one rental. Seems excessive. I understand the deposit but feel like the balance should have been subtracted from the held balance. Instead it held the balance and the actual charge 2 times!
Leigh WExplain where to go to pick up the key and where to park the truck because it says do not enter. The app is also very slow.
Kristy GStop ripping people off on starting gas amount. You indicated the gas at 3/4 but it was just over 1/4. We informed the guy at the counter but we're still charged for additional gas upon return.
Vincent LHad an emergency situation I was dealing with had to leave immediately and didn't have time to fork up the uhaul due to an amber alert / possible abduction with my daughter. Uhaul's service rep didn't really give two craps and shrugged it off lime we only care about the fuel. Thanks for charging me an extra 150 dollars due to an emergency. I will never use this service again.
Jonathan MGood experience, the person solved all question and issues!
Alex DLocation was convenient for the drop off but the ladies who worked there couldn’t come out to inspect the truck verify gas and miles or park the truck I did all that for them.
Kurt LThe Equipment was not clean. There was some issue with the vehicle Fuel Gauge. I drove only 11 miles. when I reached the place, the gauge did not come down at all. But I still fill gas for a gallon and then while starting the vehicle, the fuel guage went down and I was charged extra for the gas. Not a good experience.
Ramanathan VVery good
Jose OThey were supposed to set up the pick my truck option according to the instructions we received, however they didn't and we spent 30 minutes trying to figure out how to get the keys. Back of the truck was not well clean. More clarity would have been appreciated.
CRISTINA AExellent
adelaida cCharged me a minimum of 30 miles
Samuel RLOVE the location-right around the corner from us & so convenient! The location offers so much from a convenient store, to a Subway, to a US Post Office. One stop shopping!
Dean CThey need a better way than a cell phone to upload the driver's license. It took an extra 10 minutes for them to get it to take and then I had to enter the info myself and it didn't take that either. All the while I had movers waiting at my place to load! It should be ALOT quicker! The truck was in excellent condition and super easy to drive.
Tyler MNothing, everything was excellent.
Will BThe pick up was super easy. Staff inside Shell station very friendly and helpful
MaryAnn HNot renting from Sheldon Shell again. Tried to swindle me into a $400 move charge by changing my drop off location when I picked it up
Tyler WLe service a été excellent.
Emmanuel AThe vehicle needed interior cleaning
Kathleen JThe male sales rep was super friendly and helpful
Hans HThe female attendant was SUPER friendly and patient with us
Hans HTruck was difficult to safely drive out of facility without damaging other vehicles.
Corie CThey were very accommodating when I needed to keep the truck longer. Very friendly and quick.
Sara DThe truck was given to me dirty and the starter was bad and almost did not make it back to location
Steven RThe vehicle was incredibly destroyed and dirty. Good thing it only needed the vehicle for 15-20 miles to drive locally, as i wouldn't have felt safe driving it in a highway nor long distance. I also returned the vehicle with 1/4 gas, and now i am noticing that the receipt is showing i returned empty tank.
Janel CStaff was very friendly and helpful. Process was easy Best experience I've ever had renting from U-Haul
David SThe customer service there was fantastic.
Lilia LThe location of the vehicle (the parking area for it) is confusing.
Linda AThe customer service personnel were excellent and friendly. My only complaint is that I saw two roaches in the vehicle. I do not want my or anyone else's items infested by roaches.
George BInfested with roaches
emma hVery helpful and friendly.
Robert WAucun
Jaimej T