My pickup time was 5:00 AM. However when I went there for online check-in and pick up, the system told me to come at 7:00 AM when the store opens. Secondly, the rental charges were doubled although I had returned the truck within 24 hours (14 hours). The experience with customer care is not so good either as I was waiting for over 1 hour before the call disconnected on its own.Anjani K.
Customer Reviews for Sheldon Shell
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Gabriel O.
Le client n'a pas laissé de commentaire.TIMOTHY J.
Le client n'a pas laissé de commentaire.ADRIAN L.
Le client n'a pas laissé de commentaire.Alexis D.
There is no signage for U-Haul.Cal J.
Le client n'a pas laissé de commentaire.ALEX V.
Le client n'a pas laissé de commentaire.MATTHEW N.
Le client n'a pas laissé de commentaire.Rebecca A.
Sheldon Shell was one of the best experiences I have had in regard to a UHual rental. Staff was super friendly and great customer service during the process.ALBERT A.
Le client n'a pas laissé de commentaire.HERLYS G.
Le client n'a pas laissé de commentaire.YAMILA A.
I was charge for 2 days. Because I pick up the truck 25 mins early. The staff never told me. I wanted to rent for 24 hours. Returning the truck during business hours no staff at location. Uhaul scan app did not list the location. The gas station attendant accepted the keys. But after many calls to the call center they did fix the problem. I felt uncomfortable so I returned the truck in 8 hours. Bad experience to say the leastRICHARD B.
Le client n'a pas laissé de commentaire.Allison S.
Le client n'a pas laissé de commentaire.vanessa P.
I paperless process of renting the van was flawless, I would add very efficient and informational. My pick up time was10 am and I was on the road with the correct vehicle by 10:08. All documents signed drivers license photo taken, The return process was even more efficient photo of the gas level and mileage and invoice emailed to me. Bravo U-Haul I will definately be using your services again in the future, I will also be sharing my positive experience. Thank you Terry Shultis, Happy CustomerTerry S.
Le client n'a pas laissé de commentaire.John B.
Le client n'a pas laissé de commentaire.Keely R.
There were no signs from the road. The few trucks they had were parked out back behind a shell gas station and so I could not find the place. I passed it three times. Needs more banners or advertising to be able to see from the road. All you can see is a car wash and a shell gas station. The check out was fast and the representative was friendly.JEROME M.
Le client n'a pas laissé de commentaire.Liliana M.
Service was great and process easyemilia C.
The van was in terrible condition and I got construction dust all over my furniture when I was moving. No one from UHaul reached out to me to rectify this issue, they just charged me for the cleaning.Marissa S.
Steering wheel was beyond out of alignment, no ac, hole in floor letting in engine heat. Just a bad experience overall really.Logan H.
The truck I rented was very old and difficult to operate. The brakes were not in good shapeArun Kumar N.
It was very messy to locate the UHaul office. In fact, you enter a building that says Subway, and you are serviced by folks from the Shell Gas Station. No indication where you are supposed to go for your UHaul rental.RAJESH KUMAR RAV C.
Le client n'a pas laissé de commentaire.rachel T.
Return is long and difficult. Will not use again. App is crap.Michael M.
Easy way to return the truck.ALBERT H.
Le client n'a pas laissé de commentaire.ASHELY B.
Got a fuel charged, when I was told to bring it back with an 1/8 above that I got the truck from. Phone disconnected!JONATHAN A.
Le client n'a pas laissé de commentaire.Diane D.
the car smell wasn't good.HWALTEO K.
They take more money and we don't know why? We left the truck before 5 and everything good.JULIO M.
The online pick up and return is glitchy. Sometimes works sometimes doesn't which is very frustrating for people who use it as a convenience. Needs major work.Jessica D.
Le client n'a pas laissé de commentaire.yvonne H.
Le client n'a pas laissé de commentaire.Joseph O.
The "guy who does U-Haul" was away for a minute in the afternoon when I returned the truck. Left the keys with the gas station attendant, who was friendly and helpful. I felt weird about just dropping the keys off, so I took pictures of the equipment for my own peace of mind; received a closing statement from U Haul about an hour later with no exceptions/issues. I felt better about the experience and would rent here with a reservation.John M.
Le client n'a pas laissé de commentaire.renee R.
I had the most amazing experience renting a truck from this location. It was a breeze in and out, like a fantasy, the person that took care of my experience was superb. Now I want to rent a truck everyday, I will look for any reason so I can rent one of these beautiful trucks that by the way was so easy to use. What an incredible experience that I will never forget.Freddie M.
Easy transaction, very friendly staff, located inside a shell station to filling up with gas was a breeze!LISA S.
Le client n'a pas laissé de commentaire.MITCHEL P.
Le client n'a pas laissé de commentaire.Lucas N.
Le client n'a pas laissé de commentaire.CALEB S.
Nothing there but a drop box.Keith C.
Le client n'a pas laissé de commentaire.Angelo D.
Le client n'a pas laissé de commentaire.JORGE A.
Le client n'a pas laissé de commentaire.Kathleen A.
The service at drop off and pick up was outstanding, will use U Haul in the future and will refer to friends.Lee M.
No washer fluidDIANE D.
Awesome serviceGary K.
Le client n'a pas laissé de commentaire.MARC B.
I reserved oct 31 at 9 pm Saturday..by mobile and when I arrived at the location shell seldom tampa..went thru the required log in steps..was then prompted to see inside teller to provide me with very code..that person was not present...the lady working gas station counter was rude and called the employee who does uhaul..he said he didn't see my name reserves and for me to return next day 7am..that they don't provide 24 hrs. Uhaul pick up service....false advertisement site..never will go to this location for rentals.finally I returned next morning at 7 am making my moving a whole day behind.Glaynes A.
Le client n'a pas laissé de commentaire.jose B.
Le client n'a pas laissé de commentaire.DENNIS M.