Le client n'a pas laissé de commentaire.Warren N.
Customer Reviews for Shell 5th And Tabor
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.michael J.
Service when picking up and dropping off was very poor.THOMAS J.
This is a very busy gas station that also rents out Uhaul and sells vape products. It took a long time to get to the counter to begin the rental problem. The person at the counter was helpful, but I was left to hook up and inspect the trailer.Tristan C.
It was pretty easy and painless. The whole gas thing was kind of annoying to determine. But, other than that it was very good.ryna S.
Do not use themDonna G.
All good with this location. Waiting for my deposit. Uhaul did meet my moving needs. Merci.James L.
Le client n'a pas laissé de commentaire.Seamus D.
Le client n'a pas laissé de commentaire.Kennedy B.
Le client n'a pas laissé de commentaire.Vahid M.
Le client n'a pas laissé de commentaire.patty M.
Truck was almost empty. Contract required me to put more fuel in (fill to 1/4) than the dispatched level of less than 1/8 of a tank. In addition having to drive out of my way to fuel resulted in going over my milage by 8miles. Getting a truck was a challenge as I had originally booked a 10 foot to be texted to pick up in 150mile house! Changed to a 15' truck to be informed when I arrived at location to pick it up that it had a hole in the fuel tank! Was rented a 20' instead from a different location in PG. Overall there was a lot of stress and confusion added to an already stressful move day.Jennifer W.
Young man who helped hook up trailer had not been trained - he had no idea and didn't tighten the trailer hitch properly. I drove a few meters down the road and trailer came loose and hit the back of my vehicle. Massive safety issueLorna W.
Picking up at two locations was a bit of a hassel but the staff was nice.Grayson L.
Le client n'a pas laissé de commentaire.Logan B.
Reserved a truck for an out of province move only to show up to no truck available until 3 days later. Second time this has happened with Uhaul. Horrible serviceRobert R.
Le client n'a pas laissé de commentaire.Kisam K.
Have dealers that care and know what they are doing. People are renting vehicles and putting their lives in the care of that vehicle to get them and possibly family to where they are going. Dealers need to be trained how to clean and look over the vehicles and the policies of the company. Based on our experience in Prince George, we would NEVER rent another uhaul again.Trevor V.
Le client n'a pas laissé de commentaire.Debbie K.
Only one employee so poor lady had to juggle helping us, and a line of customers.Brandie K.
There was no walk around inspection and this unit came from Arizona to prince George. I was concerned about brakes and called Ramanpreet to notify her and she said she would put in for service. Service was fabulous and I recommend this location alwaysKaren C.
Trailer was ready and process went smoothly. Drop off was efficient and easy. I had a good experience. Merci.Jim H.
The location was pretty good but the person had some problems trying to do things via the internet. I.e. the drop city doesn't show up if you search by one of the 2 provinces that the city is located in so we wasted time trying to resolve the problem. The reservation system on line is not organized very well. I.e. it doesn't seem to manage Canadian locations well. In Prince George it was giving incorrect hours of being open and wouldn't let me book it.Dave K.
Le client n'a pas laissé de commentaire.Matthew D.
See earlier commentDavid L.
I only wish there had been more truck sizes to choose from. Otherwise I was very satisfied.Evelyn L.
Le client n'a pas laissé de commentaire.David F.
Have it fueled up alreadyCRYSTAL T.
Make sure you verify that the vehicles have no issues when returned or prior to being picked up. My vehicle had a malfunctioning fuel tank. Was unable to get fuel in it, possible air lock. But it was quite the hassle, taking up to 30 minutes to put in 1/2 tank of fuel. I did mention it, when I finally reached my destination at Fermco rentals in Vernon BC. Would have been nice to have been compensated for the inconvenience. Brian BrooksBRIAN B.
Le client n'a pas laissé de commentaire.Randy S.
Le client n'a pas laissé de commentaire.Jenny S.
Accurate fuel reading.Richard F.
They made me wait a good 30 mini to serve their â€œgas stationâ€ customers My pick up was 8:30 I left after 9:30 What is usually a 10 minute process was way longer and put me behind schedule. I was made to wait for every gas customer, store customer before she would complete my pick upChristine K.
Le client n'a pas laissé de commentaire.Jason H.
Quick and easy, no hassle,jason T.
The Store owner was confrontational. I was concerned the store clerk was taking too many pictures of my "Enhanced Drivers License". When I ask why so many pictures she stated that somehow the information entered disappeared and she showed me the cell phone she was using. I was satisfidied with that but the owner told me I was talking to the young lady like she was a slave. I told him he was racist because two of us were native indians. After we successfully completed the rental agreement and got in the truck and started to drive away, the owner sent the girl out to tell me I could not park my car in the parking lot and had to move it or he would have my car towed away. Needless to say, but I'm saying it, I went into the store and asked in an angry voice why when I clearly said to the staff behind the counter that I parked near the end of the building and was it OK and the reply was YES IT IS OK. The manager stated that he did not like the way I questioned the clerck and stated again that I talked to the young lady like she was a slave. He was quick to get angry and make unnessaccery accusations when in fact my concern is that my drivers licence is like a passport to cross the Canadian boarder into the USA and it has very personal information in the scanning codes. I said cancell the rental and we will go somewhere else - he said I will be paying a cancellation fee if I did because the contract agreement was complete. This made me even more angry and I took pictures of him and the staff and then he became raging angry and tried to take my cell phone away. And in his anger said leave the truck. I did not leave the truck as it was getting to late. The truck windsheild washer tank was empty, the cab had garbage and mud on the floor. The box of the rental had a large sheet of used plastic on the floor and was not sweeped. I do not recommend The Shell Gas station for any kind of rental. The staff were great people to deal with but the owner is quick to get angry.Georgia H.
Employees were courteous and friendly!Elizabeth D.
Le client n'a pas laissé de commentaire.Andy H.
I think my experience at this location was beyond my imagination employe that i was dealing with helped me so much that I wanted to say thank you so muchSURINDER B.
This location was great, excellent service, I will go here in future even if it is farther for me. Friendly and helpful!PETER E.
Le client n'a pas laissé de commentaire.CHRISTIAN A.
Le client n'a pas laissé de commentaire.Julian E.
I think the trailers need to be blocked up so the hitch isn't down in the snow but the rep was very confident in taking care of it and hooking it up for me.Deanna L.
My experience was great, and my only suggestion would be to have the equipment ready to go when the customer arrives. This could be normal practice and I just missed out because it was -35C when I arrived!AMANDA M.
The staff had a little trouble with the Wi-Fi when I first got there but overall the experience was a pleasure and the young gentleman were easy to deal with. Thank you very much.Keith S.
Le client n'a pas laissé de commentaire.JUSTIN L.
Tires were almost bald, driving in snow was a nightmare, how this truck has not been in an accident is amazing.Jonathon S.
Make sure the trailer doesn't have any flat tires.Terry S.
Don't keep customers waiting at pick up and ensure that you quote your customer the correct mileage rate at the time of rental. I was quoted $0,7 per mile but billed $1,27 per mile.STEPHEN R.
Ensure that adequate equipment is available for rentals. This location did not have furniture pads and so told me to go rent then from a different location. The location had just planned not to charge me for the pads with no warning until the morning of my move which would have left me without this vital equipment. That other location they suggested wouldn't rent me the pads for the one way trip because they didn't have enough. I ended up having to call Uhaul, talk to three different people, and drive almost an hour to pick them up myself the day before the move. It was hugely inconvenient, and very stressful. It should not be the customers responsibility to double check location inventory, arrange equipment coordination and pickup especially with no notice. The next morning they gave my partner a truck where the windshield wipers didn't work. Fortunately he checked them before leaving or he would have had a dangerous driving situation with no wipers on the highway in the winter. It just seems like this location doesn't care to check tricks adequately for safety or put in effort to ensure rentals are fulfilled correctly.Ilana P.
Give first time drivers a brief rundown of what to expect when driving the truck.Mackenzie H.
Le client n'a pas laissé de commentaire.BRUCE P.
Hand sanitizer could be more available.JORDAN L.
Le client n'a pas laissé de commentaire.Aaron P.
Le client n'a pas laissé de commentaire.CHAN-FAN L.
Le client n'a pas laissé de commentaire.ALEX V.
Go over the vehicle before submitting payments so we are not charged more than needed !CHANEL G.
Le client n'a pas laissé de commentaire.EDWARD J.
Le client n'a pas laissé de commentaire.KEVIN A.
Le client n'a pas laissé de commentaire.Ronald Z.
Very helpful and very friendly on the Edmonton side when I dropped it off.ROY G.
Le client n'a pas laissé de commentaire.DOUGLAS K.
Same with the location where we pick up the truck this location is very convenient. The guy is very helpful.Highly recommended!JOHN G.
Le client n'a pas laissé de commentaire.JARED N.
Thank you for your help in a very trying time.Diane C.
No complaints at all. Friendly staff good equipment.THOMAS C.
Le client n'a pas laissé de commentaire.Randolph N.
Le client n'a pas laissé de commentaire.Derek D.
The guy at the counter I dealt with was helpful and got me in and out fast and friendly to deal withBRYAN L.
THIS WAS A VERY GOOD LOCATION TO EITHER PICK UP OR DROP OFF EASY ACCESSCHRISTOPHER S.
Not overcharge me when I forget to put in fuel. I understand I have to pay the 30 dollar refueling but I do not understand the outrageous charge of 30 litres of fuel at 1,99 a litre to drive 30 miles in this truck which is listed at getting 10 miles per gallon. The actual fuel used is less than 10 litres at 1,4 per litre. I was charged for 59,96 to drive a uhaul truck for 16 miles. I will post this outrageous action on the part of uhaul on every public media out I can find as I am beyond disgusted with uhaul.CAROL R.
Le client n'a pas laissé de commentaire.Hendrik D.
Le client n'a pas laissé de commentaire.Raymond M.
Manager turned up 13 minutes late for an agreed pickup time. Legalize in contract will be submitted to Consumer. The way I read it (and it's totally unreadable), no matter I paid $60 insurance, I was totally responsible for damage to the vehicle. Very annoying to be given a price then pad it by "fees." Fees added for lots of things. Be upfront or lose custom.Theo B.
Le client n'a pas laissé de commentaire.MALCOLM G.
First, I had to wait almost 30 minutes as there was only 1 person running the gas station and rentals. Then the internet was slow as the attendant was required to upload all the information to the head office. I also was not informed that I needed a 4 pin plug as I had a 7 pin plug on my truck. This required me to have to buy an adapter which this location did not have.stephen A.
Le client n'a pas laissé de commentaire.ROBERT P.
Having the staff on site and ready for my Uhaul pickup would be preferred, but the staff on site called the manager who came to assist me in 10 minutes which was pretty fast considering he was called in to assist me. Otherwise an amazing experience.MICHELLE M.
All went well, great service! :)Sarah M.
Le client n'a pas laissé de commentaire.Kevin S.
Le client n'a pas laissé de commentaire.JANICE W.
Great service and competent employeesMICHELLE P.
Le client n'a pas laissé de commentaire.ALISTAIR C.
Le client n'a pas laissé de commentaire.BRYCE E.
Le client n'a pas laissé de commentaire.DIXON A.
Trailer running lights did not work.DEREK G.
There was an empty beer can that rolled out from under the seat when I first picked up the truck. There was fair amount dead bug residue on windshield when I picked up.MICHAEL E.
Le client n'a pas laissé de commentaire.Janet B.
Gas gauge was below half. I refilled to where it was. I was charged extra (more then it would have cost to go the km I did if I didn't put in gas) because they said it was at half...... Way to take peoples money for no reason. I will choose a different rental company next time.DOROTHY A.
Truck cab was dirty inside, obviously has not been cleaned for a while, never mind sanitized! Unfortunately the gas station had only one employee working, at check in and check out they both did as well as they could've. Both staff were friendly.Rob H.
Fulfill ur contractNEVARRO C.
Le client n'a pas laissé de commentaire.Cameron M.
Service was excellentEDMOND G.
Le client n'a pas laissé de commentaire.AKASHDEEP A.
Le client n'a pas laissé de commentaire.Derek G.
Le client n'a pas laissé de commentaire.jim B.
Good experience overall. Driver's part of truck could've been a bit cleaner (the drink holders, specifically)Willard A.
Le client n'a pas laissé de commentaire.Nicola W.
Le client n'a pas laissé de commentaire.BRIAN H.