Customer Reviews for Shell Auto Care 529
(U-Haul Neighborhood Dealer)

183 évaluations

6925 Lakeview Haven Dr   Houston, TX 77084

(281) 859-7629

Heures

  • Mon–Fri
    De 10 h am à 6 h pm
  • Samedi
    De 8 h am à 5 h pm
  • Dimanche
    Fermé

Services dans cet établissement :

Pour nous contacter

(281) 859-7629

6925 Lakeview Haven Dr
Houston, TX 77084

Services dans cet établissement :

Heures

  • Mon–Fri
    De 10 h am à 6 h pm
  • Samedi
    De 8 h am à 5 h pm
  • Dimanche
    Fermé

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

yariel G. 
Évaluation :
5

Good service thank you guys

engels B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SANDRA P. 
Évaluation :
4

Lets get the Mirror FIX!

Samuel C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL H. 
Évaluation :
2

Truck cab full of dog hair and not clean truck was clean where you store items Pick up was a mess not organized and Hard to find

Kristi C. 
Évaluation :
5

Great service , helpful staff

wael L. 
Évaluation :
1

clean out truck and note proper damage yo truck previous to renting out

Rafael R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAID H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARLETIS O. 
Évaluation :
3

The reservation checkin process is cumbersome.

frank M. 
Évaluation :
5

Excellent service Clean location Helpful staff

Jimmy L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael C. 
Évaluation :
5

Good service thanks

JUSTO V. 
Évaluation :
3

The location kind of sucks but the guy that works there is friendly and helpful.

Ashley M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CASTILLO R. 
Évaluation :
2

Check trucks and make sure everything is working before handing it over to customers who are already stressed and in a hurry to get on with their move. Our truck's break lights didn't work and we didn't notice until we were about to leave for our trip.

FERNANDO A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LINDA B. 
Évaluation :
5

Everything is fine

ASSAD A. 
Évaluation :
1

Over charged me by adding insurance after i declined it.

ANTHONY G. 
Évaluation :
5

Nice location and good service Transaction was done fast and accurate. Will be back for my vehicle service since they have a service center as well. Thank you mr will for all your help

GLADYS N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD M. 
Évaluation :
5

Nice location and helpful team Special thanks to mr Wael for all the wonderful help Will recommend your location to all my family and friends

RICHARD M. 
Évaluation :
5

Wil is on top of both U-Haul and his own Full Service Station

Greg W. 
Évaluation :
5

Excellent service They made my moving experience easy Thanks mr will For sure will be back

GIOVANNI V. 
Évaluation :
3

Location was ok. The truck got 10 miles an started losing power. Spent almost 3 hours trying to get roadside help. Gentleman finally got there and did not see what I felt was wrong. So I tried again to drive. Same result. Drove it back to where I got it.I will be contacting my credit card carrier to contest the charges. This was not an acceptable rental.

SHANNON B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ASHLEY B. 
Évaluation :
3

Limited equipment available Had to change to another truck since the truck I rented wasn't returned on time.

ROBERT B. 
Évaluation :
5

Good fast service

SON N. 
Évaluation :
5

Friendly counter clerk for the keys and well maintained truck

Lisa N. 
Évaluation :
5

Good service thank you

Yoel V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

henry L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

wael E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

VIRGINIA K. 
Évaluation :
5

Very experienced team made my moving easy Definitely will be back They have a mechanic shop too in same business the boss (wael) is very expert and nice . Thanks you

LEORDANYS L. 
Évaluation :
1

One of the worst trucks I've ever rented. Really dirty and back foot didn't work properly.

Cesar A. 
Évaluation :
1

Wear masks during a pandemic, be available, and not lazy.

Alexis A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDUARDO T. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

izzedean G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WAEL E. 
Évaluation :
5

The storage needed to be swept clean

Norman M. 
Évaluation :
4

More trucks on that location.

Emerson M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Audrey L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kerrie E. 
Évaluation :
1

Arrived for the rental and the keys were nowhere in sight. Called customer service and after speaking with 2 reps was basically told there was nothing they could do. I was advised that the 50 hold would be removed. The following day I rented from another location and after looking online realized that the reservation for the truck I never got was still active. After 2 phone calls was told that the system takes 4hrs to update. Very disappointing. I am awaiting the hold to be lifted for the rental that I never got. Uhaul needs to have better communication. Each rep I spoke to said the previous rep did not fully notate the account. Horrible. You lost a customer for sure

Rohan G. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

richard K. 
Évaluation :
3

This place wasnt my first choice, it was farther than what i picked and drove past a few others on the way to pick this one up. So this definitely added to my miles that i had to pay for. So NOT happy about that.

Brenda G. 
Évaluation :
5

Great friendly service Transaction went smooth and fast The owner offered refreshments and drinks Five star service

roberto C. 
Évaluation :
1

This a very unprofessional location. Extremely dirty and not organized. Pick up time was 8:00, but proprietor only showed up at 8:40. So I lost an hour of my move. This not my first experience like this with Uhaul. Uhaul must immediately review your process of selecting these dealers. Some are pure crap!!!!

Luiz F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denmore W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denmore W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amber B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mary A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Letha B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Guymarcus A. 
Évaluation :
5

The owner was super nice! He explained everything and made me feel welcomed.

maria M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Donesia W. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Selandras V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARY E. G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ryan C. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Joy R. 
Évaluation :
5

Good friendly service.thank you for all your help

danis S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PHILLIP G. 
Évaluation :
4

Again, this was not my chosen drop off location. I have to drive from 12610 Tanner Road location to this 529 location. The mileage given was not enough for the one-way trip. Overall, very dissatisfied with Uhaul!!!!

STEVE L. 
Évaluation :
3

S.O.

Sheron H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jassir A. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

blake H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAMEH B. 
Évaluation :
2

Despite reservation for specific equipment it was not available at pickup, then was over charged for reduced number of furniture pads despite conversation addressing the lower number. This transaction was separate as it was not included in Uhaul contract amount. Even though convenient & friendly not the best experience I've had and not up to expectation.

Randal W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brint F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shayeb M. 
Évaluation :
5

The uhaul website is poor at allowing customers to select time of rental.

Mario E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PETER G. 
Évaluation :
5

Evetything went smooth and mp problems

EUTHON T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

GARY C. 
Évaluation :
3

Although no hand truck was at location, attendant made a great effort to try and locate one elsewhere in the area, though one where available.

JOSEPH B. 
Évaluation :
5

Is okay

jose H. 
Évaluation :
3

The service was fair. When I got there the person who's responsibe to check me in was outside on what seemed to be a personal phone call. He laughed and talked on his cell phone outside for a good 10 minutes before coming in to assist me. He gave no apology when he finally came in. The check in process was fairly painless- but after he took my credit card and input my information, he didn't take the time to give me the details of the amount that would be held on my card- I had to take it upon myself to ask. The rest of the process was fairly smoothe. My return check-in process was also fairly smoothe. I left feeling that this location just needs a little more business etiquette- but in totality the process and service was fair.

VIVIAN K. 
Évaluation :
2

When I got to the Uhaul location I asked if I could pay cash or if they needed my card. I told them I would go to teh bank if they needed my card. I had already submitted my card number online for the reservation. They told me I could pay cash I would simply leave 100 with them as a hold on funds. I agreed and went on my way. 5 minutes down teh road I get an alert from my bank that I had a recent charge and a negative balance. I called the U haul place and they told me they went ahead and put a hold on the funds in my account even though they had the 100 cash. However that when i returned the truck they would release the funds. Needless to say it is now 2 days past when I returned the truck and they have yet to release my funds. This could have been simplified for me if they would have told me they were going to charge my card. I would have simply made a deposit and been done. Now I have a negative balance and bank fees. Not t o mention anything that is trying to clear will bounce. Thank you for making an already stressful time even more stressful.

Kristin M. 
Évaluation :
1

RE: Rental Contract Number 27150674 Dear Customer Service Department I recently used U-Haul services for the first time, and my experience was bad enough that it necessitates formal notification to your corporate office. To the extent possible, I will detail below the course of events: I originally made the reservation online at a location that seemed to be close to my house. A few days before my rental date, I moved the pick-up location to a different location that I had found closer to my house. On my pick-up date, I received a call that the original location had my trailer, but the new location did not have one…so I was changed back to the original location. I arrived at the pick-up location and this is when my experience started to really go downhill… The only person at this location was a roughly 20 year old male who, to be blunt, was lazy and rude. As an example, the trailer I had reserved turned out to be too small so I asked the attendant if I could look into a larger trailer. His response was “I can't help you with that, but I will give you a phone number to call”. Seeing my instant frustration, he did a heavy exhale and grabbed the phone on his desk and dialed the number…then handed me the phone. Interesting item…the lady in line behind me was there complaining that her payment is late because she did not get the bill until mid-month, so he should waive the late fee. He admitted that he had not sent out the bills on time, but her payment was still late…I left before the conversation finished. On that phone call, I was re-directed to a new location that had the larger trailer I needed. When I arrived, the attendant was actually very friendly and helpful. However, when we pulled around to actually connect the trailer, the equipment I was renting was apparently being used as shelter by a homeless family. We literally had to “scatter” them to connect the trailer to my vehicle. When I got home with the trailer, I noticed one tire seemed a little low; however, the attendant had done a walk-around of the unit so I thought maybe it was supposed to be that way. We loaded the trailer that night. The next morning, we left for Austin. About 12 miles into the trip, the tire that looked a little low blew out and I was then stranded on the side of the road. Truly, not a big deal…these things happen. However, my experience on the phone with your roadside assistance group was so bad I have told multiple people about it! The lady who eventually answered the call asked me if I had internet access. Note that at this point, I was stranded on the side of the road during a moving event. I told her I could use my phone to access the internet, then I asked “why”. She told me to report my situation to them via the internet instead of reporting it to her. She basically did not want to help me…I am rarely at a loss of words, but I have to tell you…right then I could not think of an appropriate response. Stranded on

C JASON B. 
Évaluation :
5

helpful ,fast service will be back

HALA I. 
Évaluation :
4

great service thanks

JOHNNNIE P. 
Évaluation :
2

Truck picked up 8/23, returned 8/24, although contract states it could be returned 8/27. My bank account was charged 114,4 (the correct amount) on 8/26. Then my account was charged 377,01 on 8/28!!! The clerk at the location said it was a mistake and the refund would hit my account in 2 or 3 business days. By that time, I might have several returned items for insufficient funds. 377,01 is not something I take lightly, and even though it was a mistake I will hold U Haul responsible for any and all expenses I incur for this mistake made by the clerk. It is not okay to make mistakes that large to someone's bank account. He did call 'the office' and called me back to tell me that I would receive the amount back the next day, but again, this amount could turn my account upside down. A bit more care and caution in accounting would be helpful. The emailed receipt also erroneously states that the vehicle was returned on 8/27.

DANIEL M. 
Évaluation :
4

I was not notified that my truck was at this location. I spent 40 minutes at my preferred location (where service was slow) just to get to the front of the line and find out the truck was somewhere else.

MICHAEL S. 
Évaluation :
5

great service thanks

MIKE D. 
Évaluation :
1

It's dirty and the people who worked there barely understood English.

Micah B. 
Évaluation :
5

No problems. Great service.

Michael R. 
Évaluation :
3

i modified my reservation to pick up truck on a different date. I was asked if a location change was ok due to availability. I agreed to the change of location. The next morning, the representative called to say my contract said I would return truck my 8 PM on the same pick up date which was not the original reservation. I was charged for 2 days because I did not bring the truck back at 8 PM on 12/20/13. I have an active dispute.

EDWARD D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTINE M. 
Évaluation :
5

Thank u for everybody there

johnnie P. 
Évaluation :
3

Not knowing height of trailer tongue, wife asked them to best of three drawbars to level load. They used one that put excessive load on vehicle. Professionals should know better. Also found 2 wheel dolly inside trailer - did not order and was in our way.

LINDA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

erik P. 
Évaluation :
4

Great customer service...

Krisdlyn S. 
Évaluation :
2

The owner arrived at 8:15am even though the store opens at 8:00am. I had to wait for the owner's arrival, and there wasn't anyone in the store to provide service.

JOHN N. 
Évaluation :
5

Prompt service. Attentive to all customers.

CLARA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wendy F. 
Évaluation :
1

The Agent pressured me into a Round-Trip rental instead of a One-Way, telling me it would be a 2-day Rental fee, of $120 when I was quoted on-line for $37. Very unprofessional, I had to wait over 30 minutes for the Agent to finish working on a car (this location is also a Shell Service Station) before he would pull up my reservation. Very dis-satisfied.

Scott P. 
Non les évaluations ont été soumises pour cet établissement.

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