Customer Reviews for Shell Auto Care 529
(U-Haul Neighborhood Dealer)

Évaluation :

5

Service was great and the guys were very friendly

Évaluation :

2

no sign said Shell Auto Care It was located way back from street and was hard to see the staff was nice

Évaluation :

2

The location looks very rundown. While going through the process of submitting evidence of the drop off, a homeless women who was camping out in front the business managed to defecate in front of my 10 year old son. The customer service experience needs attention as well. When I initially called to confirm if this location was a after hour location for drop off I was told no and almost paid for another day when it wasn't not necessary. Luckily, the sales rep that I was transferred to disconnected with me and I ended up getting a great rep named Alex who confirmed this location was drop off eligible. Thanks again Alex.

Évaluation :

2

Had to go to the office to find the key even though it was supposed to be in the truck for easy pickup. Truck was not clean. Missing equipment that I booked, had to go back to the office to ask for the trolleys and blankets and other things that i booked. They did not have all of what I had asked for, but at least I got the most important things. Not a great location...

Évaluation :

1

I was harassed about not returning a truck that was returned on the same day

Évaluation :

5

Good service thank you guys

Évaluation :

4

Lets get the Mirror FIX!

Évaluation :

2

Truck cab full of dog hair and not clean truck was clean where you store items Pick up was a mess not organized and Hard to find

Évaluation :

5

Great service , helpful staff

Évaluation :

1

clean out truck and note proper damage yo truck previous to renting out

Évaluation :

3

The reservation checkin process is cumbersome.

Évaluation :

5

Excellent service Clean location Helpful staff

Évaluation :

5

Good service thanks

Évaluation :

3

The location kind of sucks but the guy that works there is friendly and helpful.

Évaluation :

2

Check trucks and make sure everything is working before handing it over to customers who are already stressed and in a hurry to get on with their move. Our truck's break lights didn't work and we didn't notice until we were about to leave for our trip.

Évaluation :

5

Everything is fine

Évaluation :

1

Over charged me by adding insurance after i declined it.

Évaluation :

5

Nice location and good service Transaction was done fast and accurate. Will be back for my vehicle service since they have a service center as well. Thank you mr will for all your help

Évaluation :

5

Nice location and helpful team Special thanks to mr Wael for all the wonderful help Will recommend your location to all my family and friends

Évaluation :

5

Wil is on top of both U-Haul and his own Full Service Station

Évaluation :

5

Excellent service They made my moving experience easy Thanks mr will For sure will be back

Évaluation :

3

Location was ok. The truck got 10 miles an started losing power. Spent almost 3 hours trying to get roadside help. Gentleman finally got there and did not see what I felt was wrong. So I tried again to drive. Same result. Drove it back to where I got it.I will be contacting my credit card carrier to contest the charges. This was not an acceptable rental.

Évaluation :

3

Limited equipment available Had to change to another truck since the truck I rented wasn't returned on time.

Évaluation :

5

Good fast service

Évaluation :

5

Friendly counter clerk for the keys and well maintained truck

Évaluation :

5

Good service thank you

Évaluation :

5

Very experienced team made my moving easy Definitely will be back They have a mechanic shop too in same business the boss (wael) is very expert and nice . Thanks you

Évaluation :

1

One of the worst trucks I've ever rented. Really dirty and back foot didn't work properly.

Évaluation :

1

Wear masks during a pandemic, be available, and not lazy.

Évaluation :

5

The storage needed to be swept clean

Évaluation :

4

More trucks on that location.

Évaluation :

1

Arrived for the rental and the keys were nowhere in sight. Called customer service and after speaking with 2 reps was basically told there was nothing they could do. I was advised that the 50 hold would be removed. The following day I rented from another location and after looking online realized that the reservation for the truck I never got was still active. After 2 phone calls was told that the system takes 4hrs to update. Very disappointing. I am awaiting the hold to be lifted for the rental that I never got. Uhaul needs to have better communication. Each rep I spoke to said the previous rep did not fully notate the account. Horrible. You lost a customer for sure

Évaluation :

3

This place wasnt my first choice, it was farther than what i picked and drove past a few others on the way to pick this one up. So this definitely added to my miles that i had to pay for. So NOT happy about that.

Évaluation :

5

Great friendly service Transaction went smooth and fast The owner offered refreshments and drinks Five star service

Évaluation :

1

This a very unprofessional location. Extremely dirty and not organized. Pick up time was 8:00, but proprietor only showed up at 8:40. So I lost an hour of my move. This not my first experience like this with Uhaul. Uhaul must immediately review your process of selecting these dealers. Some are pure crap!!!!

Évaluation :

5

The owner was super nice! He explained everything and made me feel welcomed.

Évaluation :

5

Good friendly service.thank you for all your help

Évaluation :

4

Again, this was not my chosen drop off location. I have to drive from 12610 Tanner Road location to this 529 location. The mileage given was not enough for the one-way trip. Overall, very dissatisfied with Uhaul!!!!

Évaluation :

3

S.O.

Évaluation :

2

Despite reservation for specific equipment it was not available at pickup, then was over charged for reduced number of furniture pads despite conversation addressing the lower number. This transaction was separate as it was not included in Uhaul contract amount. Even though convenient & friendly not the best experience I've had and not up to expectation.

Évaluation :

5

The uhaul website is poor at allowing customers to select time of rental.

Évaluation :

5

Evetything went smooth and mp problems

Évaluation :

3

Although no hand truck was at location, attendant made a great effort to try and locate one elsewhere in the area, though one where available.

Évaluation :

5

Is okay

Évaluation :

3

The service was fair. When I got there the person who's responsibe to check me in was outside on what seemed to be a personal phone call. He laughed and talked on his cell phone outside for a good 10 minutes before coming in to assist me. He gave no apology when he finally came in. The check in process was fairly painless- but after he took my credit card and input my information, he didn't take the time to give me the details of the amount that would be held on my card- I had to take it upon myself to ask. The rest of the process was fairly smoothe. My return check-in process was also fairly smoothe. I left feeling that this location just needs a little more business etiquette- but in totality the process and service was fair.

Évaluation :

2

When I got to the Uhaul location I asked if I could pay cash or if they needed my card. I told them I would go to teh bank if they needed my card. I had already submitted my card number online for the reservation. They told me I could pay cash I would simply leave 100 with them as a hold on funds. I agreed and went on my way. 5 minutes down teh road I get an alert from my bank that I had a recent charge and a negative balance. I called the U haul place and they told me they went ahead and put a hold on the funds in my account even though they had the 100 cash. However that when i returned the truck they would release the funds. Needless to say it is now 2 days past when I returned the truck and they have yet to release my funds. This could have been simplified for me if they would have told me they were going to charge my card. I would have simply made a deposit and been done. Now I have a negative balance and bank fees. Not t o mention anything that is trying to clear will bounce. Thank you for making an already stressful time even more stressful.

Évaluation :

1

RE: Rental Contract Number 27150674 Dear Customer Service Department I recently used U-Haul services for the first time, and my experience was bad enough that it necessitates formal notification to your corporate office. To the extent possible, I will detail below the course of events: I originally made the reservation online at a location that seemed to be close to my house. A few days before my rental date, I moved the pick-up location to a different location that I had found closer to my house. On my pick-up date, I received a call that the original location had my trailer, but the new location did not have one…so I was changed back to the original location. I arrived at the pick-up location and this is when my experience started to really go downhill… The only person at this location was a roughly 20 year old male who, to be blunt, was lazy and rude. As an example, the trailer I had reserved turned out to be too small so I asked the attendant if I could look into a larger trailer. His response was "I can't help you with that, but I will give you a phone number to call". Seeing my instant frustration, he did a heavy exhale and grabbed the phone on his desk and dialed the number…then handed me the phone. Interesting item…the lady in line behind me was there complaining that her payment is late because she did not get the bill until mid-month, so he should waive the late fee. He admitted that he had not sent out the bills on time, but her payment was still late…I left before the conversation finished. On that phone call, I was re-directed to a new location that had the larger trailer I needed. When I arrived, the attendant was actually very friendly and helpful. However, when we pulled around to actually connect the trailer, the equipment I was renting was apparently being used as shelter by a homeless family. We literally had to "scatter" them to connect the trailer to my vehicle. When I got home with the trailer, I noticed one tire seemed a little low; however, the attendant had done a walk-around of the unit so I thought maybe it was supposed to be that way. We loaded the trailer that night. The next morning, we left for Austin. About 12 miles into the trip, the tire that looked a little low blew out and I was then stranded on the side of the road. Truly, not a big deal…these things happen. However, my experience on the phone with your roadside assistance group was so bad I have told multiple people about it! The lady who eventually answered the call asked me if I had internet access. Note that at this point, I was stranded on the side of the road during a moving event. I told her I could use my phone to access the internet, then I asked "why". She told me to report my situation to them via the internet instead of reporting it to her. She basically did not want to help me…I am rarely at a loss of words, but I have to tell you…right then I could not think of an appropriate response. Stranded on

Évaluation :

5

helpful ,fast service will be back

Évaluation :

4

great service thanks

Évaluation :

2

Truck picked up 8/23, returned 8/24, although contract states it could be returned 8/27. My bank account was charged 114,4 (the correct amount) on 8/26. Then my account was charged 377,01 on 8/28!!! The clerk at the location said it was a mistake and the refund would hit my account in 2 or 3 business days. By that time, I might have several returned items for insufficient funds. 377,01 is not something I take lightly, and even though it was a mistake I will hold U Haul responsible for any and all expenses I incur for this mistake made by the clerk. It is not okay to make mistakes that large to someone's bank account. He did call 'the office' and called me back to tell me that I would receive the amount back the next day, but again, this amount could turn my account upside down. A bit more care and caution in accounting would be helpful. The emailed receipt also erroneously states that the vehicle was returned on 8/27.

Évaluation :

4

I was not notified that my truck was at this location. I spent 40 minutes at my preferred location (where service was slow) just to get to the front of the line and find out the truck was somewhere else.

Évaluation :

5

great service thanks

Évaluation :

1

It's dirty and the people who worked there barely understood English.

Évaluation :

5

No problems. Great service.

Évaluation :

3

i modified my reservation to pick up truck on a different date. I was asked if a location change was ok due to availability. I agreed to the change of location. The next morning, the representative called to say my contract said I would return truck my 8 PM on the same pick up date which was not the original reservation. I was charged for 2 days because I did not bring the truck back at 8 PM on 12/20/13. I have an active dispute.