Friendly and very helpfulMICHAEL M.
Customer Reviews for Shenandoah Rental
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Winchester, VA 22603
(@ Rt 11 N)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - sam : 8h am à 5h pm
- Dim : 10h am à 1h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Nothing. Shelby was terrific.STEVEN G.
Le client n'a pas laissé de commentaire.Travis S.
I rented both a cargo van and a 15ft truck. Both were meticulous. The staff was extremely helpful and friendly. I hope I dont move again but they've got my business.Deborah C.
Le client n'a pas laissé de commentaire.Diane F.
The owners are responsive and courteous.CHRISTOPHERDAVID P.
Le client n'a pas laissé de commentaire.ROWLANDFALCONER K.
Le client n'a pas laissé de commentaire.John B.
Le client n'a pas laissé de commentaire.CHARLES M.
Le client n'a pas laissé de commentaire.CHARLESSTEPHEN F.
A little simpler return online.too much picture taking and time consuming.Charles A.
You sent me an hour and a half away ONE WAY to pick up the truck... so that ruined the entire day for movers, etc.ALYSSANICOLE D.
The woman that runs the place is very accommodating and always pleasant to interact with. She is precise with her business which I appreciate and is always upfront with the customer. Again very admirable quality. Highly recommend this location. MerciPatricia B.
Le client n'a pas laissé de commentaire.HARRYLEE B.
Rude staff, equipment was filthy had to return day 1 out of 9 due to smell of interior of truck. Horriable ExperienceMATTHEW B.
Le client n'a pas laissé de commentaire.ANDREW S.
Le client n'a pas laissé de commentaire.LESTERALLEN R.
All facets of the experience were excellent. She was friendly, knowledgeable and her willingness to want to accommodate the customer was admirable. I don't have any thoughts about improvements for this location. Thanks for the "positive" experience!GERALDEUGENE A.
Not sure----The lady at this location was EXCELLENT!!!!!JAMESCEBERT D.
Le client n'a pas laissé de commentaire.BRADLEY B.
Le client n'a pas laissé de commentaire.Charles M.
The ladies working there are very pleasant and informative as well as helpful. Whenever I need to rent a vehicle that's my destination!JEFFREYLYNN J.
Customer Rep was outstanding.BARRYGLEN S.
Le client n'a pas laissé de commentaire.Daniel I.
Le client n'a pas laissé de commentaire.PAULROGER R.
2nd time renting from them, if I need to rent again I will be backWILLIAMEDWARD C.
Le client n'a pas laissé de commentaire.Charles M.
Extremely helpfulBRANDYANNE H.
This rental location had some difficulties with their computer system. It took longer to do our transaction. It delayed our departure.GAILLEILANI M.
Le client n'a pas laissé de commentaire.GEORGEEDWARD D.
There was an exhaust leak. Had to drive with both windows down. The truck could not go over 40 mph had to take local roads instead of highway. How about a partial refund .ZOLTAN P.
uhaul needs more car transporters at more locations.THOMASWARREN C.
Everything was set and ready to go for us. Location representative was extremely knowledgeable and made sure we were well taken care of.Ben W.
Le client n'a pas laissé de commentaire.ALICIANICOLE B.
Great customer service! Truck very clean and very affordable. Would highly recommend.LISARENE L.
Shelby and Lena's customer service is top notch.JOELITTLE H.
They did not have the right size truck and wanted my to drive to another location which I didn't but want to do so I agreed to a smaller truck but was still charge the same rate. The lady that worked here tried to change it but was unable to and told me I would need to call U-Haul later on. This location was great and the staff there great but I will never do business with U-Haul again. We had stopped for awhile due to have issues in the past regarding the truck breaking down and not getting help reloading it like we were promised and we had tried Penske which was excellent! I don't know why we went with U-Haul again but this experience reminded me that your company is way way way over priced and you never get what you are promised!SHERRY C.
I liked that the proprietor came out to greet us as we pulled up and was truly friendly.AVROHOM R.
Le client n'a pas laissé de commentaire.Mark W.
The owner was extremely friendly helpful and flexible. Excellent serviceGREGORYMARK E.
Le client n'a pas laissé de commentaire.CANDACE C.
Le client n'a pas laissé de commentaire.JAMESRONALD P.
At no fault of the location, the truck I received was in dire need of servicing. The transmission slipped shifting from 1st through 3rd, and was even worse when shifting into reverse which caused it to jump into gear after about 5 seconds and could potentially cause an accident if you are unaware of the issue. The speedometer was also off by about 3-5 MPH.CHRISTOPHERDANIE P.
Le client n'a pas laissé de commentaire.Connie R.
I think the price should go back to being a flat rate for a certain amount of mileage and then you pay mileage if you exceed what was allotted.REGINADAWN K.
Le client n'a pas laissé de commentaire.RANDALLDAVID M.
Shelby went above and beyond yet again!! She is a blessing. We will be back!!Shaina F.
Le client n'a pas laissé de commentaire.DAVIDJOSEPH S.
Great experience except when going down hill. It fell as though the gear shifted hard. Also I don't understand why I have to pay for mileage instead of original plan just bc I had to drop back off at original place. An emergency came up and I had to drop it off there.LISAMARIE D.
Le client n'a pas laissé de commentaire.Denise B.
Le client n'a pas laissé de commentaire.Phillip T.
Le client n'a pas laissé de commentaire.JOHNDEAN S.
Le client n'a pas laissé de commentaire.THOMASMICHAEL B.
The lady was so friendly and nice.TERRILYNN H.
Le client n'a pas laissé de commentaire.JAMESMASSIE S.
Le client n'a pas laissé de commentaire.CAROLSUE D.
Customer service was excellent and friendly, specifically, Cole is very professional and helpful.ALBERTPATRICK M.
Le client n'a pas laissé de commentaire.ALANKEITH C.
A little slow during pickup. Of course everyone shows up at the same time. I rented 2 dozen moving mats early online only 6 were available. Truck was fairly new operated well. Easy to drive and made the cabinet moving a breeze.JAMESMICHAEL M.
Excellent location, have worked with them every time I've rented.. they are wonderful, wouldn't use any other locationJOSEPH B.
Le client n'a pas laissé de commentaire.DEBRAJ D.
Le client n'a pas laissé de commentaire.CHRISTOPHERLEE M.
Nothing to improve. The truck was phenomenal!Grant K.
Nothing!! Excellent service, great!!!!JOSEPH B.
Trailer had a slow leak in the tire. Uhaul would not allow me to change drop off location, unless I pay nearly double. They only offered to send a mechanic, I think this policy should be reviewed.ABRAMMICHAEL S.
Le client n'a pas laissé de commentaire.BRENTADAM S.
Shelby, who I believe is the owner, was friendly, professional, easy to work with. I am very satisfied. I definitely recommend this location!DARINJOSEPH B.
Le client n'a pas laissé de commentaire.KARENEMILCE P.
Also very helpfulBRETTWALTER W.
Le client n'a pas laissé de commentaire.ROBERTWESLEY B.
No improvements necessaryROYSAMUEL A.
Le client n'a pas laissé de commentaire.POLLYSUSAN G.
Le client n'a pas laissé de commentaire.Daniel L.
The woman that waited on us was very engaging and informative. Totally knew what was what.KELLY LYNN D.
Shelby is always so nice and helpful!AARIKAJ M.
Shelby is the absolute best!!!Aaron R.
Shelby was super helpful and worked hard to help me with everything I needed. 100 % recommend her and this location!Aarika M.
Le client n'a pas laissé de commentaire.James S.
Le client n'a pas laissé de commentaire.ROBERT B.
The location we rented from was amazing. Wouldn't change a thing!JOSHUARUDACILLE B.
Everything was perfect.THERESAA S.
Le client n'a pas laissé de commentaire.Karl S.
Le client n'a pas laissé de commentaire.ANTIONETTE S.
Staff is very accommodating and easy to work with. Location is in good proximity to I-81.Brian S.
I really don't know - office staff was very helpful - truck was clean - ran well - and return was very easy. We will use them again as needed.Sue M.
Le client n'a pas laissé de commentaire.IVANFERENC H.
Took long time to get papersMARCOSDANIEL J.
Le client n'a pas laissé de commentaire.JOHNNIE B.
Le client n'a pas laissé de commentaire.Carrie D.
Everything great.Gerald C.
Great service staff. First rate.Brian S.
Dropped off after hours.Jordan S.
Le client n'a pas laissé de commentaire.DAVid P.
I've always had a pleasant experience when using uhaul. Never really had any issues or problems. Merci.STEVEN ROSS G.
Le client n'a pas laissé de commentaire.SCOTT L.
The chain hookups to my vehicle did not work well & were replaced by my brother w something else from Lowe's. The electrical hookup to my vehicle had worn wires.SUSAN MAY D.
The on-site customer service was solid, as I have come to expect. The sun visor was busted, but that's no big deal. The real issue was navigating the UHaul website. I spent over 40 minutes on hold, calling customer service multiple times, getting conflicting instructions and guidance, etc. before finally being able to get the truck.Dustin S.
Friendly service, this location highly recommendedHarry H.
Friendly and helpful representative.Robert W.
Excellent service à la clientèle.Jerel S.
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