Évaluations des clients Shepherd Express

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Shepherd Express

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Dennis M. le

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Joanne was very helpful.

Eric C. le

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This operator is very unprofessional. She made several inappropriate remarks to me about my physical appearance that made me feel very uncomfortable. Not only was she unpleasant to deal with, she also charged me $10.00 for CDW coverage which I specifically declined when I rented the truck. Furthermore, the mileage on the truck upon departure was 2146 and 2150 upon return. Even though, I only drove the truck 4 miles, I was charged $6.75 for 1.5 gallons of gas. I called her and requested a reversal on these additional charges and was told she would see what she could do, however, no reversal of charges were ever completed. VERY DISHONEST OPERATOR AND A HORRIBLE REPRESENTATION OF UHAUL.

Jonathon S. le

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I was told I would get $40 back if I returned the vehicle in Tempe and I did not receive it. Also the tires were out of balance and the truck vibrated the whole way home

Donald H. le

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Actually returned car dolly Monday 11/25. Was not provided with a receipt. Was told one would be emailed. Still have not received a receipt for rental but just received one for $20 for an extra day when actually returned 2 days early.

Cassandra H. le

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The woman at the desk was incredibly rude.

David S. le

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Well Now! Where to begin? First, Joann was wonderful to work with and above average! Thank you Joann! Second, I have rented U-Haul trucks in the past which were always worn out and big slow dirty dogs to drive! However, the truck I rented this time was new, clean and powerful NOT at all like my previous experiences with U-Haul! Thank you!

Hoyt J. le

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Le client n'a pas laissé de commentaire.

Robert M. le

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This is small self-serve gas station with only a small building, with a window through which to do business. As the customer, I was outside in the wind. Although I had an 11:00 AM pickup scheduled, and the "Will Return Sign" in the window indicated someone would return at 10:30, I was left waiting until approximately 11:20 until a employee showed up. It so happens, I was already on the phone with a U-Haul representative when the employee arrived. Her reason for being late, "I was at the police department filing a stolen vehicle report." A good reason to be absent from the facility. Not a good reason to to leave a customer standing outside, without first making arrangements to have another employee ready to assist a customer, who had a scheduled pickup time. I will not use this facility again.

ernest T. le

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Le client n'a pas laissé de commentaire.

Billy M. le

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Le client n'a pas laissé de commentaire.

Don S. le

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Joanne was very friendly, responsive and helpful. New Online Registering is good, but not enough info on what does/doesn't have to be filled out in the profile (Ans: fill in all categories). Rental Tax is 14%, way above what local Sales Tax rate is and UHaul isn't talking when I asked them. Also UHaul add a $1 environmental fee. Nice Feature is Uhaul will, at the end of the trip, automatically calculate best program based on your actual mileage and days. Saved me significant cash over the $19.95/day truck contract I initially wrote. Same truck, just cost less for my mileage situation.

Roland W. le

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woman was so fun and friendly-and made it easy-plus we got gas there too. much happier here in Az.!

Lawrence J. le

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Joanna is great.

Theresa A. le

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Make sure the oil is serviced

TIM T. le

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Le client n'a pas laissé de commentaire.

Joni G. le

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Keep the rabid politics out of the workplace. It was extremely offensive. I'm telling everyone not to go there.

Paul D. le

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Trump much? Owner isn't shy about expressing her political views. Won't use her services again.

BILL S. le

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Take political signs down

Barabara S. le

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Very thorough, every detail regarding the vehicle was attended to before I could leave with it. Explained the rules the renter had to observe and the responsibility thereof. On return a repeat of observation on the vehicle and rules bearing on returning.

Karen J. le

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Le client n'a pas laissé de commentaire.

Richard U. le

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Le client n'a pas laissé de commentaire.

John L. le

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Le client n'a pas laissé de commentaire.

Tami R. le

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Le client n'a pas laissé de commentaire.

Emma H. le

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Le client n'a pas laissé de commentaire.

dennis O. le

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Le client n'a pas laissé de commentaire.

Joe N. le

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JoAnn was wonderful, real friendly, hard worker...

GREGORY A. le

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The agent in Prescott was absolutely fantastic

Shole I. le

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Le client n'a pas laissé de commentaire.

Jack B. le

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Le client n'a pas laissé de commentaire.

Tari T. le

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Le client n'a pas laissé de commentaire.

WILLIAM G. le

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Le client n'a pas laissé de commentaire.

Crama G. le

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The woman at the location, was very helpful and very nice and professional. The process was smooth and easy getting the truck.

Kristine G. le

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Stay friendly and helpful she was marvelous!

Robert S. le

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This site is small unattended gas station. There is no guidance on where to park. The only upside is that if I wasn't already at contracted fuel requirement I could do it on premises.

STEVE M. le

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Le client n'a pas laissé de commentaire.

Wendy C. le

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Drop off site was closed. I received a call from the representative that the truck had been received and everything was fine. A short while later she called back and said there was a problem. The mileage had gone over. There had been an accident on the freeway and all traffic was detoured. She said I should have told her about this on drop off, but she wasn't there. She said she would work on it, but I needed to pay the additional $6. because someone was waiting for the truck. I've never heard back from her.

Wayne F. le

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Le client n'a pas laissé de commentaire.

Michael M. le

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Le client n'a pas laissé de commentaire.