Customer Reviews for Sherlock Storage
(U-Haul Neighborhood Dealer)

Évaluation :

1

To improve, allow a drop off after hours. It cost me $7,4 in "over mileage allowed" because i had to turn around and head home only to drive 16 miles back the next morning. I filled more gas then what i used by $20.00. Yet got billed. I hope the cheap asses use the 7 bucks to fix the broken visor clip

Évaluation :

5

Pick up and drop off went very easy. I was taken a bit by surprise that the dolly and pads I wanted were not available until I got to the office, but was able to manage without it.

Évaluation :

5

Just started my contact on Saturday, (8/17) but everything went super smooth, the office, and unit was nice and clean. They are very nice, and I am happy with my decision to store my store here.

Évaluation :

5

Very nice staff lady. Amazing location for my drop off

Évaluation :

5

The mobile truck return process is a big Hassle. I took picture and tried to upload but I never could complete that. The location assistance was also struggling with U-Haul app. Wasted almost half an hour. Either fix it or get rid of mobile pick up/ drop off process.

Évaluation :

4

Good job

Évaluation :

4

Was pretty cut and dry except that online doesn't tell you about a deposit with cash or how much. I had to borrow $100 just so there was a deposit on file. Which is ridiculous to not tell the customer. Luckily I was able but someone else may not be so lucky to have access to that amount of money. That should definitely be put in a disclaimer or something because it's something we as the customer/consumer should be aware of when paying cash

Évaluation :

2

When we arrive to drop off the trailer at this location, the attendant informed us that "there was no room for the trailer and they could not accept our return." it was nearly 6 PM and everywhere else was closed at 5 PM EST. We were on a strict timeline because we had a trailer we had to pick up from an auction nearby, and because of this attendant, we almost missed our deadline to pick up the trailer, because they kept refusing to except the U-Haul drop off. They said they didn't have any room, however, they had tons of room. The area they selected for us to drop off the trailer finally could have fit many other trailers as well. We got the feeling that the attendant wanted to go home because it was almost closing time and did not want to have to the U-Haul trailer drop off. The facility was clean and attractive, however, I would not recommend this place due to the attendance lack of desire to help the client.

Évaluation :

5

Nice thanks

Évaluation :

5

Maintenance the vehicle...the brakes were spaky and there was a growling almost rattling sound coming from the hood ...it definitely made me pay attention to it...kind if scary when stopping...the cab of the truck wasn't very clean in the cup holders sections ...other that that it got me where I was going and back...

Évaluation :

1

Rude, does not allow for "after hours drop off" when they close the gate at 5! There was no indication I had to drop off during business hours and when I said I had things to do ON A SUNDAY MORNING he told me "Just have to plan your day". Rude and disrespectful.

Évaluation :

5

Thank you. Great customer service!

Évaluation :

1

Maybe explain to your customers that they're only allowed 30 miles instead of just asking for their info and handing them their keys to go. I had to dish out $200 extra for miles because your employees fail to mention that to people. I didn't sign anything what so ever either the contract wasn't even signed. Nothing was explained. I had to rent a uhaul because we got evicted. Being evicted means we're broke on top of having 7 children under 9. So thanks for ruining Christmas even more guys. I will definitely NOT be recommending you guys to anyone.

Évaluation :

5

10/10, happy to be your customer!

Évaluation :

2

Had to back the trailer into a difficult parking spot, even though the parking area was wide open.

Évaluation :

5

Stop favoring your location's by making your customers drive an extra 22 miles at $1 per mi just so you can make an extra $$$. My local uhaul had 7 trucks available 1 mile from my house and then lied to me about being available. I checked they didn't move all weekend. I won't be using U Haul again thieves and liars!!!

Évaluation :

2

I reserved a truck at a location close to my home, because you can do that as each location has it's own website. I was called by a main "traffic" department saying my chosen local location didn't have the truck I wanted. Why not? I was able to reserve it?? I was told I would have to drive to the next town over for the truck I needed. This added 12 miles to my bill or $12, I should not have to pay that extra amount. No issues picking up the truck except for the extra drive. The truck had an 1/8 of a tank of gas in it. I had not driven 6 or 7 miles, hadn't even made it home, and the low fuel light came on! These trucks should be rented with a full tank of gas always and be told to return it full. It is impossible to return the truck with an 1/8 so your company received more gas that I paid for than what I was given. If you are going to reroute customers to other locations, then just have one general website and let us tell you which store is closest in the hope we can use that one. The night before I rented, I went back to the local stores website and the same truck I wanted was available, even though it wasn't. Poor customer service!

Évaluation :

5

the facility was wonderful and my truck was nice.... The booking process was HORRIBLE, my rental was double booked and canceled twice leading up to my pick up. I wound up having to go FAR out of my way and get a second day because of the overbooking issue.

Évaluation :

4

I returned the truck 2 days early and it was parked on an incline during inspection. When I filled it up to the return mark it was over what it was at pick up. Due to parking on the incline it showed under so I got charged.

Évaluation :

5

I had a wonderful experience! Thank you.

Évaluation :

5

Great experience without any problems. You can't fix something that isn't broke.

Évaluation :

5

Friendly, very helpful and very flexible. They are my Uhaul of choice.

Évaluation :

5

Excellent customer service, friendly and helpful

Évaluation :

5

Tyler was great! We had a amazing experience and will rent again in this location!