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Joseph S
Customer Reviews for Shifters
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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I rent U-Hauls a lot and have never had the level of excellence and ease picking them up and dropping them off as with the Shifters location.
James MEasy to drop off
Ernest RGreat customer service! Was friendly and quick.
Freddie GMore Parking Clean van Dolly too greasy to be used
Brian CThe uaul truck was clean and worked well. However the people checking the truck in and out were rude and not helpful. I have rented several uhauls before and never experienced rudeness like this. Will not use this location again.
Phillip PConvenient location, but lot was poorly lit at night. Seemed a bit unsafe. Much debris.
Troy CHassle to drop off. The mobile drop off was a hassle and had to be on the phone for 30+ mins just to make sure it registered in your system.
Jordan SIncredible, the person who got the truck back was professional, straight to the point and a really good customer service.
Hernan PThe lock wouldn't open. When we called for help the Shifters person said they gave you the wrong code, yelled a phone number at us and hung up. He hung up on us one more time after yelling the 813 phone number again. He refused to answer the phone after that. We stood in the parking lot in the lightening and rain with four kids including two kids with autism and sensory processing disorder who were physically unable to continue waiting in the car while we tried for at least 45 minutes to pick up our truck. We had to cancel our move and help that we had planned for the weekend. We will never use UHaul or Shifters again and will advise everyone we know about our experience with both companies.
Zoran IAgain, checking out of the truck using the app was tedious and slow.
Anna SI can't understand why the email to my reservation states return to the location on a certain date but gives no time but on the contract it has a time. Very misleading so when I return at 6 instead of 1 I get charged a $40 fee.
Matthew LThank you Donna for everything! See you again! Thomas!
Thomas MHad enough supplies when it came to blankets/padding that were needed.
DONALD BShifters is a transmission shop, not an office style location. It was a little dirty but that is/was to be expected. I used the same trailer twice.they held it for my return trip.
JEFFERY EShifters is a transmission shop. Not an office. So I didn't expect it to be spotless. It was just the closest location to my destination. Employees were very nice.
JEFFERY EGreat customer service!
LAZARO SEverything was handled smoothly and made very easy. Excellent customer service.
Evelyn MI reserved a 10' truck for November 3 at 930 to help a family member Whom lives 11/2 hours from me well got to the uhaul where I reserved the truck I picked this spot cause it was the closest to the house where they where moving from when I got to the uhaul I waited for 20 min to get waited just for the lady to tell me you have to go to another location I told her I don't know why my reservation is for this location she said the other location has the truck and it's just down the road. Well another 20 to 25 min I got to the other location and was told when I got there I have to wait because the person that rents the trucks was out shopping. It was 1130 when I got my truck tired and frustrated by this point. I'll be buying my new home soon and will moving everything myself I'll be calling rider or Penske. I normally don't complain but I hate when people waste my time that morning really sucked plus because of uhaul I had to sit there and listen to my wife bitchen about uhaul and the poor service nagging women are the worst thanks.
Christopher MCustomer service was excellent...friendly.
Robert DTruck was unsafe. Told when dropped off. 1,5 hold to speak to someone.
Gaylord BMan tried to cancel my reservation. Made the transaction difficult. Was rude and angry. Like doing this was unwanted and a bother. Truck was parked in tight spot. Offered no assistance.
Richard HThe secretary at the office was professional, helpful and went out of her way to help us regarding being tax exempt.
Magdelena FTia was very knowledgeable, helpful, and courteous. It was a pleasure working with her! I was in and out in no time! I would use this location again in a minute! It could not have been a better experience! Merci.
THOMAS MShould let customers know that there is a check-in process on the phone you're supposed to do before leaving. I had no idea, and was charged based on their last record of mileage, which was inaccurate. I moved within my zip code and didn't even exceed ten miles of driving all day. I was charged for probably 30+ miles because I didn't know to record the mileage in the truck before leaving.
STEPHANIE YWow great service it was painless
Denise MThe motorcycle trailer I rented was covered with oil. Not clean at all.
KEVIN HThere was a notice on dashboard that right rear tire needed air. I drove from location to office, a few miles, and by the time I arrived the tire was flat as a flitter. I did not use the van to transport anything. Suggestion: Have some restraint when dolly is placed in the back to keep it from rolling around and flying around in the back. Upon arrival, I called the location where van was rented and they could not do anything concerning UHaul. I called UHaul who provided number for roadside assistance. They also said I could use my personal roadside assistance even though I had purchased insurance which included roadside assistance. I would appreciate reimburse due to not using the van for transporting boxes to storage unit.
ALICE PWe did everything on line, but it was not a simple process.
Martha CAfter we left we noticed taht the driver door was not closing properly. It has to be closed from outside really hard.
Ivelisse RThey charged me $40 for insurance that I specifically said I did not want and then said it could not be removed.
RUSSELL HPoor location and poor customer service from person who seemed lost and unfamiliar with the rental procedures. No answers to numerous questions.
RAYMOND DI was overcharged 100 miles on my truck return so I will never use Uhaul again.
ROBERT MTwice now I have returned to this location. There is no room to place trailers and no one to help you get unhooked. Won't happen again.
RICHARD RThe location was fine. The overall experience with u haul was horrible. Starting off the website for reservations was put together by an intern with no web based training. Then I go to the first location to pick up the truck I ordered and the site has no one there. They decided not to come to work that day. Then u-haul gets me another site and it was ok but the experience as a whole was a nightmare. Hopefully I will never have to use your service again.
PHILIP SNot charge the wrong price at pickup
Whitney HNothing, keep on great working!
Kang LJust awful. Look for a better moving service. I guarantee it will be better than this greedy company trying to squeeze you of every penny it possibly can. I drove to the dropoff location it stated only to find out they changed it without notification. I will never use this company again. I only used it in the first place because I have never moved cross country before, and I am not impressed at all. I feel like I was charged 3x more than what I experienced. Do not use this service. I would rate 0 stars if I could.
Cody JThey charged me an unnecessary cleaning charge. There was nothing in the truck that was dirty when I left. I will not recommend this location to anyone, nor will I be returning.
Aaron CVERY DISAPPOINTED with my experience at this dealer
STEVEN DWait times at the counter are not acceptable. Staff is not polite or considerate. Will not recommend this small shop to anyone. Was charged an additional full day for returning 5 minutes late. So inconsiderate.
AJ AThe site staff needs training. Unannounced early closure is never good for business and makes returns difficult.
James CThey charged me double for The trailer and then told me I was 20 min late so charged me for a entire extra day. Unwilling to work with me and didn't know what they where doing on the software and took forever. Manager told me he would fix it and then didn't and the lady working told me he wasn't there so...... Will never ever rent from U-Haul again. Terrible terrible customer service! Will tell everyone what happened because they didn't resolve anything for me!
Jeff BEasy to pull in location to drop trailer and pull straight through. I dropped after hours, approximately midnight so there was nobody there. My trailer was checked in promptly first thing this morning before 8:45AM.
Deborah RCustomer service and how they rent uhauls they over charge people
Samuel BDropped off after hours, no one was there.
Anthony WThe location I was sent to drop off the trailer was a total of 40 miles away from my house. Nobody was at the place. Your app took for ever because of low cell services caused by the storm. There is probably 20 U-Haul locations within a 10 mile radius of my house and Iwas sent to one that was far out and not open!!!!
WILLIAM OJust keep up the great work
Jamie B