Évaluations des clients Ship It

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Ship It

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Megan S. le

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Had a great moving day experience thanks to Ship It. Made the transition very smooth and pleasant. Friendly place that was very efficient. Would highly recommend.

Eliseo M. le

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The Fine Gentleman was Fantastic!!! Excellent, All Around Service from him & his Mascot (ruff ruff)!! :-)

Gerald M. le

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Le client n'a pas laissé de commentaire.

Christopher S. le

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Difficult to find and I was mischarged. Didn't get a response until I called the main UHaul line.

Max K. le

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Rerouted to three different locations. At the last location, the front door was open but was blocked by an iron bar door which was locked so we could not enter. The office lights were off and the owner's dog was in the office - looked sick and was left without water (the day was hot). The lockbox door was ajar and could not close as the lock was set - so we couldn't leave the key. Waited for the owner to return for 20 minutes, finally called the pickup location for advice. I explained that we were from out of town and still had a four-hour drive ahead of us and could no longer wait for the owner to return. She tried calling the two numbers that she had for this office - no answer. I asked her to mark our job ticket with the location we placed the truck key (in the "Mail" box) and left. Very disappointing experience.

Bryan D. le

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Le client n'a pas laissé de commentaire.

Nadav A. le

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The location was awesome The equipment was awesome The pricing is awesome But the mobile app is terrible: I spent an hour and a half attempting to use the return function, kept getting white pages with nothing happening, or a white page with red bar saying tap to refresh, meanwhile refreshing leads to last page.. and I had 5 bars LTE and all websites had no issue (was able to watch a YouTube video so it’s not reception)

michael e. le

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Service was excellent. This is a well run operation.

Albert L. le

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Customer service is fast, friendly, knowledgeable and courteous. The guy there is named Rick and he is excellent at his job.

Ron S. le

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The person who helped me get my truck was short and not helpful at all. Left us out with the truck in the middle of questions.

Ehron F. le

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Le client n'a pas laissé de commentaire.

hannah g. le

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The owner of the shop wasn’t there for my pickup. He didn’t show up to the store front until 35 mins after my scheduled pick up time

Scott V. le

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Le client n'a pas laissé de commentaire.

Mark B. le

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I've rented from U-Haul a number of times during the 30-years I've lived in LA and today was, by far, the most disappointing customer service experience I've ever had. Period. And I'm not talking about a poor experience with a UHaul representative, I'm talking about a poor experience between a customer and a business that I've personally witnessed. First off, I'm not just any other client that might look up the closest UHaul rental to my current location or destination, I'm a neighbor that passes this specific business twice a day, every day of the year since they opened. When I saw this location open-up as a UHaul rental I was genuinely happy for them. Now, I see why this location has zero Yelp reviews and quite frankly, that's a good thing considering my interaction with the guy in the office. It all started when I walked into the establishment saying that I was there to drop-off my UHaul and Ricky (office guy) wasn't expecting a drop-off. That's when I figured that my original pick-up site wasn't able to give a heads-up to this particular drop-off site. Had this step happened, I think it would've avoided a lot of the tension that Ricky and I experienced today. It appeared from the get-go that Ricky wasn't too keen on accepting my drop-off. He acted as if it was a huge inconvenience to get inventory for a future rental. I was dumbfounded. I told him that I lived down the street and that I thought he'd appreciate a neighbor's business. He told me that it would be cheaper for me to return the 10-foot truck to the location I got it. When I asked him how could it possibly be cheaper to return it to UHaul of Pico Rivera (20 miles away) he replied that I was being "nit picky". Wait what?!? I get it, Ricky, was having a bad day and he felt that I was "nit picky". When I asked him "why are you so aggravated with me ...I'm trying to give you business?" he was not having it at all and annoyingly replied, "you're just being so nit picky and you don't know what I've gone through this morning". Ricky was absolutely right and I acknowledged that point with him. When i said, "I'm just trying to understand why you're turning away a neighbor's business and why you're mad about it" he interestingly responded "I don't care if you're my neighbor, you don't know me, you don't know if I'm upset..if you think that, you should keep it to yourself...that's what men do!" After we finished-up the transaction, Ricky's parting shot to me was "...and just so you know, I didn't make anything on your return!". Wow, OK Ricky. I relay this experience for a couple of reasons. There may be operational opportunities to be able to drop-off trucks impromptu to different locations from a customer's-convenience standpoint. If the drop-off locations are not incentivized at all to take inventory, then the process could use improvement. If, however, the incentive is that the drop-off location has inventory to rent-out for future business than this specific

Audrey D. le

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I had a great experience!

Vickie W. le

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My experience was excellent,. Rick was very pleasant, courteous and easy.to work with. I would truly recommend this location to a friend or family. member. I cannot think of anything to improve the service I received. I was very satisfied, Thank you so much.

clare j. le

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1. Small location. Had 1 truck 2. I refilled to my truck & still got charged for gas! Now i have to WASTE MY PREVIOUS AND SCARCE TIME TO GET MY MONEY BACK. So activating and avoidable. Why didn't he just LOOK AND CHECK the papers to see I filled it up? I even put in slightly more than needed!!

Rigoberto R. le

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From start to finish, I was impressed!!!

Michael S. le

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Le client n'a pas laissé de commentaire.

Carlos S. le

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Include a third seat in the cabin of the uhaul.

Jim S. le

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Le client n'a pas laissé de commentaire.

Ruth S. le

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Le client n'a pas laissé de commentaire.

Gabriela B. le

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Everything was absolutely great! The owner was so nice and accommodating!

RANIA A. le

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The person who was there was too rude I will never come back there for sure

Cole C. le

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Rick was fantastic.

Joshua H. le

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Very nice person working at the store. Absolutely nothing could be done to have improved on the experience.

Andrew J. le

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Le client n'a pas laissé de commentaire.

Benjamin M. le

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Le client n'a pas laissé de commentaire.

Agustin L. le

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Le client n'a pas laissé de commentaire.

Justin A. le

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Le client n'a pas laissé de commentaire.

nicole r. le

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Very nice and professional owner (plus he has a sweet dog). Only critique is less about location maybe and more about reservation over the phone is that I was told I could reserve two dollies and furniture pads, then when I got to the location, they only had one dolley available and no pads. Seems like there's some miscommunication between the phone service/online system and the actual location. Ended up working fine, but just a thing to note.

Brenda A. le

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Le client n'a pas laissé de commentaire.

Ruth S. le

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Le client n'a pas laissé de commentaire.

Jennifer M. le

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The owner of the shop was not there. Even though I signed up using mobile sevice he wasn't there to hand me the key. I kept calling and no answer. After I invstigated teh key was in the truck on driver seat with door unlocked. Very unsafe. I then had no where to park my car since there was street cleaning. I parked next to the busines since I was a customer. The owner calls me 30 minutes later that he's going to tow my car if I don't move it! Ugh. He knows I'm out moving my furniture. I was so frantic that he was going to tow it I had to race back there spend more mileage and time that I had to pay for. It was very inconvenient, the owner was rude. Very Unprofessional.

Nathan W. le

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Le client n'a pas laissé de commentaire.

Briana B. le

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Le client n'a pas laissé de commentaire.

Deric G. le

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Le client n'a pas laissé de commentaire.

levi w. le

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The attendant at this location was unprofessional in completely misunderstood my initial request. I was charged for a one way U-Haul rental when I explicitly stablished verbally that I would be returning the vehicle to its original pickup location. I was overcharged by 58.77 dollars and after contacting several parties I still have not received my refund.

Rob N. le

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Good people

Lydia B. le

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Le client n'a pas laissé de commentaire.

Richa B. le

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I was told the furniture pads were being purchased but found out at the drop off that they were only for rent so i had to pay for missing equipment. I also was told not to refill the gas.

Nicholas B. le

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Your app blows.

Lauren D. le

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Best customer service and their dog is the cutest!

Monte H. le

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Le client n'a pas laissé de commentaire.

Steve G. le

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Needed a rental first thing in the morning. Staff opened the doors a little early to accommodate me. Paperwork was completed timely. Picking up and returning the vehicle was easy, both staff were polite, friendly, helpful and professional. This folks treat a customer the way it should be, will be my first choice for future rentals.

Fernando V. le

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The guy at the front desk seemed to be in a rush when explaining all the directions. Maybe he could have explained more in detail about the insurance and other stuff. Beyond that, everything was good.

Lynn P. le

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Greetings~ Thank you for the truck rental and emailing my receipt. However, I was surprised that I was charged for fuel. At the time of rental I was informed to return the car on half. At the time of rental I informed the agent that the fuel level was NOT at 1/2 and he said to return it to the same level of which I did. Thus, after receiving the invoice via email; to my surprise I was charged for fuel. I should not have been charged, I stopped and refueled to the level that it was when I picked the truck up. Additionally, I asked at the time of drop off were we ok and he stated yes. I am requesting a REFUND for the fuel. I can be reached via email or phone 323.270.6067. I look forward to hearing from Uhaul. Respectfully, Lynn Patterson

Yaron E. le

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Le client n'a pas laissé de commentaire.

paul C. le

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Le client n'a pas laissé de commentaire.

Britt D. le

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Le client n'a pas laissé de commentaire.

Andre E. le

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Terrible customer experience

Arye S. le

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Le client n'a pas laissé de commentaire.

Julia S. le

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Rick was very nice. I was told I could pick the truck up at 8am but the location was closed until 9am. Rick still let me pick up the truck even though it wasn’t his mistake. Very nice and easy!

Katheryn N. le

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Le client n'a pas laissé de commentaire.

Alicia A. le

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Le client n'a pas laissé de commentaire.

Ruth S. le

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Le client n'a pas laissé de commentaire.

Marni F. le

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I was scheduled to collect the uHaul at a different location at 5PM - a few minutes after 5PM I get a call that I need to go to a different location to pick up the uHaul. I was told I am going to be given a credit for the inconvenience - I'll keep an eye out for that. Upon arrival at the other location, the man working there made extremely offensive comments asking if I was Jewish and what my father did for a living. Completely unprofessional and extremely offensive. I hope I receive an email back for a manager or director - this is not a good representation for uHaul. If not, I will be following up.

Daniel R. le

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Le client n'a pas laissé de commentaire.

Tara R. le

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Le client n'a pas laissé de commentaire.

Brad A. le

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Manager was a character. i enjoyed his humor.

Eric S. le

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Le client n'a pas laissé de commentaire.

Jonathan J. le

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Le client n'a pas laissé de commentaire.

Saguaro D. le

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Le client n'a pas laissé de commentaire.

Samuel B. le

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Le client n'a pas laissé de commentaire.

Mark G. le

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Rick was fantastic! A great guy! The next time I need a Uhaul I will definitely go back to him.

Ameesh P. le

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The dealer at this location was very rude. He did not allow me to self-checkout and when I asked him to provide signature on the receipt he provided me, he rudely talked to me and my wife repeating "No" and "Don't". PLEASE PLEASE PLEASE remove this location from drop-off or any other services. It was too late before I realized that we should have NEVER gone there.

Ruth S. le

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Le client n'a pas laissé de commentaire.

Tiffany B. le

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Rick was very great to me and my husband! And coming threw for us the last min! thank u Rick!

Melinda S. le

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Rick is the BEST!

Jonathan S. le

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Le client n'a pas laissé de commentaire.

Meghan L. le

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Address says Venice blvd. but it is behind another building and you can't see any U-Haul signs from the street, had to circle the block 3 times before we turned down a side street and finally found the location. Once inside there were boxes piled in the lobby and no one at the front desk, but we could hear laughing and drinks being opened down the hallway. Had to call out a few times to get someones attention, once we did he was friendly and just had us drop off the keys and that was it.

Nicholas V. le

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Ricky Young didn’t allow me into the facility to do the paperwork. Explained nothing to me. Overcharged me. Was threatening the entire time and when I came back to go over my bill he put his hand under the counter suggesting there was something under the counter I needed to be worried about. It was a scary situation. At best Ricky is a loose cannon. At worst he is going to get someone hurt. Incredibly jarring experience.

MARTIN G. le

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Rick was terrific and very professional.

Donald C. le

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The absolute worst U Haul location & people I've ever come across of any of my U Haul experiances , cannot understand why you continue to allow them to use the U haul name, never ever would I go there again !!!!!!!

Ruth S. le

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So helpful!

Melinda S. le

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Le client n'a pas laissé de commentaire.

Maria S. le

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Le client n'a pas laissé de commentaire.

Joey Y. le

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Le client n'a pas laissé de commentaire.

Jeffrey M. le

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Person could have been clearer about the checkout just said he would email the receipt

Laurel L. le

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Picking up was ok. I arrived on time, but it seemed the manager's computer system was running quite slowly. He had to get my information twice. He asked if I wanted a dolly, I said no. I also said I'd reserved blankets and that's all I needed. A few other people had come to pick up while I was there, so the hand off for the Uhaul was rushed. I did not receive the blankets I'd requested and was initially charged for the dolly I didn't want and also didn't receive. I was later refunded for the dolly. The drop off of the truck was scheduled for 2pm. We finished a bit early so I brought the truck back around 1:40pm. No one was manning the store. The main door was open with a gate door locked. Another man was also waiting to pick up a truck, scheduled for 1:30pm. The manager did not show up until 2:40pm with no explanation. Save yourself the time and headache. I will never use this location again.

Noelle B. le

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Le client n'a pas laissé de commentaire.

John G. le

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I was given a truck with 1/8 a tank of gas in t and that level was not marked down on my contract. Terrible

Deborah O. le

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He was a wonderful person to have there. I loved talking with him.

Chanteece T. le

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Le client n'a pas laissé de commentaire.

Radenko M. le

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Le client n'a pas laissé de commentaire.

Maritza C. le

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Radio not working. Ignition key got stuck a few times (not able to turn the key and start the engine and had to jiggle it multiple times) before the engine could start. Low tire pressure.

Carl P. le

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The truck was fine, good pricing as well, however I reserved a truck for 10 am, had proof on confirmation for 10 am which I presented and was told the system said 11 am and had to wait an hour. Luckily I only had to make one trip and I wasnt on a strict time line, but when moving with a baby it would have been more convenient to be on schedule.

Cindy H. le

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Le client n'a pas laissé de commentaire.

Astrid C. le

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The location had problems with parking. When I returned the truck, I had to drive around to find parking. This driving around, cost me a few more dollars in miles. Other then the parking, the owner was fast and efficient.

danny s. le

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Rick was absolutely a pleasure to deal with. Professional and thorough, friendly and knowledgeable, I would recommend this specific location to anyone looking to rent a Uhaul! This is the first time I’ve had a five star experience with Uhaul!

SCOTT T. le

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Employee needs more friendly attitude.

Ryan D. le

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Pulled into the location and dropped off the truck. 2 guys were running around trying to nab parking spots to put the vehicles. Told me to leave the keys in it and he would email me. I helped place the folded blankets in front of the office before he ran off. The EXACTLY what I thought would happen did. $81.81 charge. Cleaning fee, late fee, gas, etc. Total JOKE!

jeff j. le

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Yes, Ship It ia open until 7 PM This was a big help on a very hectic moving day especially with heavy traffic on Venice Blvd. Thanks. Jeff Jacobs

Zachary William P. le

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Ricky was fantastic, was helpful and even stayed open late to finish my checkout. Thank you!

Sarah W. le

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Le client n'a pas laissé de commentaire.

Charolotte W. le

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Everything works good

Sanja P. le

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Le client n'a pas laissé de commentaire.

jessica b. le

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Ensure to also include where someone would be able to drop off their U-Haul truck and equipment after hours.

Susan B. le

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Le client n'a pas laissé de commentaire.

Art G. le

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Le client n'a pas laissé de commentaire.